Very nice and professional people which guided me and my wife thru the process of renting for the first time a property. They were very helpful and understanding with us when we had questions and uncertainties and we totally recommend them. Also, as we had an unforeseen situation on the property and we asked their help in solving it, they promptly answered to our request and the issue has been solved swiftly. Therefore we thank them for the professionalism they proved so far.
Although most of the staff were really lovely and helpful at Theydons, the experience was ruined by Andy, the manager. A really unpleasant man who didn't respect us at all. He pulled the classic dodgy letting agent trick of taking money from us for not having cleaned the place properly, although we left the flat much cleaner than the state it was in when we moved there.
When he was at our flat he would only speak to me, and referred to my flatmate (we rented the place together for the whole period) as "your friend", which felt extremely disrespectful, we can only guess it was because she looked younger. We correctly predicted precisely what he would try to get away with at the end of our tenancy. The inventory was done long before we moved in and didn't address any of the areas that he claimed were problem areas when we were moving out, which knowing my rights now, I would never have accepted again. Leytonstone is a nice area to live in, but I would avoid Theydons as long as that man works there.
Helen, Jenny and the team are wonderful to work with. They are stylish, highly professional, very friendly and personable ladies who make Bairstow Eves Woodford Green a class act from start to finish. They are efficient, diligent, proactive and highly experienced. After other agents had failed, they took over and got to grips with things to bring my sale to fruition. I felt totally at ease and certain that I was in the right hands as soon as they were on the case.
They were unflappable, helping me gently and diplomatically over the bumps in the road during a sticky time in the market, ignoring my rants at times, calming me down and reassuring me and remaining positive throughout.
I am glad I chose Bairstow Eves and would like to thank them for making the sometimes arduous journey a very pleasant experience and for ensuring that my downsizing went as smoothly as it did. I am now looking forward to a happy retirement in Norfolk.
Well done and thanks a million ladies!
From Danny and Sally Claridge
The worst experience ever. Do not buy from them. No communication. No help. No knowledge. Awful!
I have been with John D Wood or their previous names for seven years with three properties. The staff have always found excellent tenants for me and ensured the going rates. No hesitation in recommending. Thanks to Roberto and his team for their sterling work and putting up with demanding landlords.
An absolute dissapoontment! Very good at locking ur money away but not providing ant security at all. They’ve reassure us all will be ready after triple checking and explaining that we have to leave in hollidays, made us pack the house, 1 hour left to sign the contract and get hold of the keys they say landlord decided otherwise. A day before that landlord was all “happy and ready” as per Joe’s speech. All references checked all was fine, no protection at all for tenants , puttinf people at risk of dropping other houses and ending up on streets!
Great experience from start to finish. All of the staff were helpful and were kept up to date with our move process so I could talk to any of them for an update. They sorted a payment issue out with the landlord on our behalf and provided excellent customer service with regular check in calls during the process. Their offices are clean and fresh and their fees are very reasonable. Staff were friendly and professional and helpful at all times. Would definitely look for another rental property with them again.
Asking us to pay the 5 weeks deposit and the rent in advance 2 months before moving!
The best agency i have ever deal, very nice people working in there . Guys thank you for your help ????
Do not trust the good reviews for madison fox. Simon is UNTRUSTWORTHY and DECITFUL. Not even his real name. They will hang onto money as expressed by previous reviews. Also if they want to avoid you they will always be out. Even trademen won't deal with them. ALL THAT GLITTERS IS NOT GOLD
Neil King provided a professional service and were a great team to work with during the process. Many thanks for Miriam, Andrew and Lisa who provided regular updates and dealt with all enquiries in a well timed manner.
Would recommend Neil Residential if looking for property in the area.
Went there with my parner to register to rent a house. The lady next to the door just explain to us in a really rude way that they don't have anything for us there and not to go back!!! And we will never go back there! Horible service and manners. Will not recommended to nobody. I don’t know how they get british proparty awards 2 years in a roll with this kind of people working there. Such a shame.