I was impressed by the staff and their level of customer service.They helped me to access parking near the office and managed to bring forward the viewing as we had arrived early.The manageress was attentive and the staff had knowledge of the property and provided extra info within 24 hours from the vendor.A very positive experience for us.
Went with JF to sell our property recently. Great initially (house sold in 2 weeks which was brilliant) however the dealings afterwards were very disappointing. Considering we were paying them they seemed to favour the interests of the buyer! Even though we stated on the legal documents at the very beginning that certain items were not included in the sale (e.g. the blinds throughout the house, cooker) we came under repeated pressure from JF to include them, right up until the day before we moved out. This added extra stress to the moving process, as well as many needless and frustrating phone calls during busy days.
I have used many companies for my property portfolio but none have given a service like Threshold, i wish i had found Chris and his team years ago, long may the 5 star service continue
AVOID THRESHOLD AT ALL COSTS especially if you are a student. They don't do anything when they say they will and are never helpful if you ring up about a problem. If there are other student letting agents available I would strongly recommend you choose them instead as the Threshold team (if you can call them that) are unprofessional and frankly do not seem to care at all.
Very professional and helpful. Josh had researched the area well and gave me factual information regarding the valuation of my property. Josh was very prompt with the details I had requested, and exceeded my expectation by providing a very comprehensive report on the rental potential of my property. Great job both.
Avoid at all costs for renting properties, you'll be dealing with their finest desk monkeys.
A wonderful team who since meeting has taken over all of my property interests within the Swansea area. Sarah is lovely, friendly, knowledgeable and most importantly honest. Her advice has been pivotal in my search for further property investments. Her team have sourced good quality tenants for my properties and I'm confident we will be working together for a long time.
We visited this agent yesturday and was greeted by two dogs that were barking at us and made it impossible to speak with lady. We can say that we found this to be very unproffesional and do not understand how people will do business if they cannot speak with the agent as we felt rushed and flustered and could not get information we needed