An outstanding letting agency. I have dealt with them for many years and they are by far, the best letting agency I have ever dealt with. They are very professional, they respond to emails and inquiries quickly and offer a very personal service. They also ensure that any repairs are addressed as soon as possible. They are a pleasure to deal with!... Read more
Landlord
10th Aug 2023 (1 year ago)
J Day
Thank you for taking the time to show me your property and give me the advice and guidance I needed. Great service and lovely staff. Thanks ????... Read more
11th Feb 2022 (3 years ago)
K Moore
hello! Been meaning to send this for quite sometime, bailey and staples have been so helpful in dealing with their tenants on a personal level and also professionally. trying to word this the best I can because not very savvy with all emails an tha but must say bailey and staples I rate 10/10 and sorry to see them go. if anyone is thinking of choosing them as landlords/agents then I fully recommend them. Thank you very much and Merry Christmas x... Read more
Landlord
21st Dec 2021 (3 years ago)
R Blaney
Thanks to the team at Bailey & Staples who have done a great job of managing our HMO's. Always Professional , and responsive have been great to deal with.... Read more
Landlord
7th Dec 2021 (3 years ago)
S Blaney
Having worked with numerous HMO agents over the years we can honestly say that the team at Bailey & Staples have been the best agents we have used. They are professional, communicative and lovely people to work with. I just wish they had the geographical spread to manage my other HMOs across the water. Thanks team... Read more
Landlord
7th Dec 2021 (3 years ago)
N Ledgerton
Poor letting agent service, so two faced, could never recommend using them to another person, bad.... Read more
Tenant
26th Nov 2021 (3 years ago)
R Maunder
Elaine and Amanda are exceptional professionals I would highly recommend them for any business dealings Spot on.... Read more
5th Nov 2021 (3 years ago)
L Winson

Avoid at all costs! We live next to a property this letting agent supposedly "manage" and they are awful. We've complained about noise, property damage, food waste, rubbish, drug use and other things. Any decent company should expect to deal with complaints professionally and quickly, if we get a reply at all it is defensive, rude, unprofessional, poorly articulated and ultimately nothing gets done. They treat their tenants with contempt and seem to care very little for their safety and the state of the property is disgusting. I've attempted to communicate with the letting agent and have asked for the landlord to be given my details but the letting agent has refused. They have no out of hours service which seems unbelievable for a "professional letting agent". I cannot stress enough how terrible this company is, they don't look after the properties they let or the tenants they let to. I'm sure they'll reply to this with a bunch of excuses as that's what they seem best at.
EDIT - the letting agent have replied since my initial post three months ago with outright lies. There have been several problems since the "problem tenant" moved out including noise complaints, drug dealers knocking on our doors looking for their tenants, other neighbours have regularly complained and one of the current tenants is on their final warning, the letting agent even have proof of drug use inside the house from other tenants. It took three months for the rubbish to cleared up and was only done after I publicly confronted the letting agent in front of a prospective tenant. Things got so bad we have had to install a ring camera on our front door. If you're going to reply to a complaint at least don't do it with lies!... Read more
19th Sep 2021 (3 years ago)
C Williams
Excellent letting agents, they manage my properties professionally. They really do an excellent job at maintaining properties to a high standard and chose excellent tenants consistently... Read more
Landlord
18th Sep 2021 (3 years ago)
J Westbrook
They sold my property and although the solicitors were slow during the process, Bailey and Staples kept pushing every week to get it through and kept me updated throughout. Couldn't fault them and their customer service. So pleased to finally have it sold!... Read more
Seller
16th Apr 2021 (3 years ago)
Sophiie

Just another disgusting letting agency messing with people's lives, feigning being a landlord on OpenRent.
Five days ago I enquired about a property that cost £400 PCM on OpenRent.co.uk with the sole intention of contacting a landlord directly because of how I've been appallingly treated for almost six weeks from these so called letting "agents."
For the first 24 hours I was convinced I was talking to the landlord as I stated I wanted to contact landlords directly, and the T&Cs of OpenRent clearly state that the landlord is required to be present on site - even if another person (i.e. a friend of the landlord) conducts the viewing.
I stated several times that money would not be an issue, for sensitive and personal reasons that I was willing to disclose, I desperately need to move away and start a new life. Me and my guarantor would have been able to rent this place for at least 20 years with our savings. I offered to pay a full 6 month tenancy up front, in advance to the landlord.
It was evident they were either trying to waste time or passing my case around between "agents" when they asked me my age twice, talking about calculating how much housing benefit I'd receive for a second time.
I pretty much had to spam them to get a reply since I have been left worrying about applications for well over a month. My message was met with excuses about how my notifications came out of hours so they weren't seen, as though it's impossible to check your inbox.
Finally after enquiring by phone and having them speak to my guarantor, I shortly received this e-mail: "At present due to your age their concern is the level of housing benefit entitlement once your six month tenancy is up, this will only be £50 per week and would be too little to cover the rent on your own." They had never been informed I am in the ESA support group and would be entitled to PIP, they didn't even ask. I doubt they cared. If they explained the situation at all to the landlord there would be no concern about financial issues.
Overall this experience has been terrible, the spelling and grammar of these agents is far below your average English GCSE paper, alongside the response times and lack of concern for sensitive cases this experience was nothing short of a joke.... Read more
Tenant
4th Feb 2021 (4 years ago)
S Mayers
I requested a valuation and I was telephoned shortly afterwards to confirm my details. I've decided to hold off on selling at the moment but I can't fault the team and the lady who helped me, I think her name was Amanda.... Read more
Seller
29th Oct 2020 (4 years ago)
C Allen
Great to do business with you, Amanda was ever so helpful. I can highly recommend... Read more
29th Oct 2020 (4 years ago)
P Baillie-White
Excellent, knowledgeable and helpful agent... Read more
29th Oct 2020 (4 years ago)
V Liverpool)
I always recommend Bailey & Staples as a good letting agents on the Wirral. Staff are responsive and always go out of their way to help.
Highly recommended ??... Read more
Landlord
29th Oct 2020 (4 years ago)
S Kilgannon
Do a fantastic job with my property in Wallasey... Read more
29th Oct 2020 (4 years ago)
A Staples
Currently manage my property in wallasey, do a fantastic job... Read more
Landlord
29th Oct 2020 (4 years ago)
S Jelenski
Highly recommend... Read more
19th Aug 2020 (4 years ago)
S Merry
Were fantasic with helping me deal with my late mother's property. Very friendly staff would use again.... Read more
27th Mar 2020 (4 years ago)
H (TKG)
Found them to be very helpful with my enquires.... Read more
9th Sep 2019 (5 years ago)
R Heron
Met them at a buisness meeting held by BID Birkenhead first in November 2016.They had a special offer on which i took them up on.
Elaine contacted me the next day and we arranged to meet at property.There she went thro the various legal forms etc and then took all necessary fotos including outside areas
My property was promptly put on various sites which resulted in valuable interest.
By March 2017 we had a firm offer which resulted in a sale.
Throughout this period Elaine was polite courteous efficient thorough with good attention to detail .Nothing was too much trouble and she had my interest high on her agenda.
I am extremely satisfied with their work and highly recommend them.
Rod Heron... Read more
Seller
15th May 2017 (7 years ago)