Belvoir - Edinburgh

Edinburgh

Sturrock Armstrong and Thomson

Urquharts Solicitors - Edinburgh

Rettie & Co  - New Homes

Balfour and Manson

Cullertons

Murray & Currie

Terrible uncaring company Lets their residents stink out everyones elses houses in your stair with canibis . Their antisocial noise making residents go unpunished .  They have flooded us below with water leaking through our ceiling 8 times and no apologies from the company who tells us we've got to claim any damages on our own insurance they take no responsibility for their residents actions . Total bunch of cowboys .

I have rented from over 10 different letting agencies and this was by far the worst.  Ignored a mouse infestation, ignored when my locks had to be changed, didn't do periodical checks.  Accusing me of not informing them yet the email evidence proves otherwise  On the check out inspection they constructed a narrative to justify a near £300 cleaning bill.  Taking microscopic photos of dust behind a radiator.  Accusing me of leaving things that were actually there when I moved in.  All the while theses photos negated to tell the story of half the kitchen that I had to board up to stop the mice getting in, didn't get charged for that but I did for dust....  By far the most stressful and worse letting experience of my life.  If you can, avoid, dishonest and disrespectful.

Friendly, quick to respond, good at resolving issues quickly. The best agency I’ve rented from in my 12 years living in Edinburgh

Worst agency I have ever had the misfortune to rent with. Landlords be careful as I am aware that the tenants prior to my move in had completely wrecked the place leaving the landlord out of pocket and very stressed with multiple people living in the 2 bed property. Issues were raised upon move in of the flat being unclean, dead bugs in the carpets, the couch covered in animal hair to name a few. These complaints were met with stonewalling and for months they put up the defence that they could not reach the landlord. Four weeks went by without hearing a word from them despite effort being made to try and reach out to them, it wasn't until they were threatened with legal action that the general manager finally reached out. Will never rent with them again and would warn potential tenants to stay well clear.

Belvoir have handled properties for me for over 10 years - excellent team, very responsive and help resolve issues quickly. Highly recommend them for landlords and tenants.

Good service and Belvoir do not belong in the same sentence together. We've had two years of terrible service from them, and only once we threatened to take further action, did we start seeing results - unfortunately too late. There is one shining star at Belvoir, namely Lorraine, who tried her best to assist us, but we already incurred too much damage.  We rented a property that had a damp issue from the start - nothing was done about this. Engineers twice recommended to replace the shower - nothing was done. It is so bad that it caused mould on our mattress!!! It started affecting our health. 
We complained about a fish and carpet beetle issue which was in the property before we moved in, and Belvoir recommended that we use cinnamon and citrus peels. Eighteen months later, they finally sent out pest control but not before we already had losses in clothes and further damage to the carpets. 
I could continue with the list of issues we experienced, but I'll run out of space. I would NOT recommend using Belvoir as agents.

I have rented a flat with Belvoir for 6 years. I've never had any issues, and maintenance requests are dealt with swiftly. I have dealt mostly with Lorraine Doig, who is a pleasure to speak with and gets things done quickly.

I came to leave a review cause I wanted to say that, being new to the Edinburgh market, as I was calling around and visiting a number of agencies across the city in September last year to gain an insight and learn what I needed to do to rent a property in the city, Belvoir gave me the best service by a mile. I was then surprised to read the reviews that have been left by a variety of people. While Belvoir never had any properties available at the time that were suitable for me to view, they offered to add me onto their list so I’d get emailed every time anything that met my (very specific!) criteria came up. The lovely lady I spoke to (who’s name I sadly can’t remember) spent over 20 minutes on the phone to me answering every question I had regarding reference checks, application process, safe areas to live, good value for money etc. She was cheerful, friendly and very helpful/knowledgeable. I later popped into the office and both of the ladies that greeted me again were cheerful, friendly and helpful. I can’t say I received this service from any other agent I have come into contact with. Every time I have called the office to check if any other properties might be coming on the market soon, my call has been answered quickly and the staff have been kind and efficient. I have found other agents to shut me down quickly and have a ‘couldn’t care less’ attitude. It’s a shame that Belvoir haven’t been able to find a property for me, by no fault of their own, as I would have liked to have given them the opportunity to be my managing agent as I believe firmly that they would have proven wrong a large number of the, what I believe to be, quite frankly, exaggerated and untrue reviews.

Excellent service. Belvoir look after all my properties and I, without hesitation, would recommend this company.    Their attention to detail is amazing, without any fuss they manage my properties which is so important to me as  I work full time and live some distance away.    As soon as my tenants give notice, Belvoir take it on board to organise everything.  Tenants moved out on 24th January 2020 and amazingly new tenants are moving in this weekend.  Belvoir has completed checks, sorted tenancy agreement, agreed an excellent rental income while making sure the apartment is in excellent condition for the tenants.  Looking after both parties.  They have sorted extra keys, sorted cleaning and painting issues, again with no trouble to myself.  I have priced loads of letting agents and Belvoir are by far the best value for money as they are professional, friendly and extremely efficient.  It is so important to be a responsible landlord and Belvoir keep me right in relation to deposit schemes, tenants rights and the duties as a landlord I need to keep.

Sold my property through Belvoir. Efficient & knowledgable happy to recommend

No complaints first class service from the start, any queries we’ve had have been solved within a timely manner. 5*

Great service achieved over home report value within 3 weeks when we had been on market with another estate agent for 16 weeks! Definitely use again and recommend

The email and booking system for this letting agency is incredibly unfair. 
When an appointment becomes available, the whole waitlist is emailed - no matter what time it is. So if it’s at 1am in the morning and you miss it because you’re asleep, you don’t have a chance. 

Andrew is on it though - in terms of contact.

Nightmare to get hold of when trying to book viewings. Worst communication of all the estate agents we booked through. Didn't turn up to bookings. Avoid.

If I could give 0 stars I would.
The condition of the flat at handover was unacceptable, both in terms of cleanliness and condition of inventory. It took 6 weeks to get black mould from the ceiling seen to as Belvoir ignored numerous phone calls and emails. Impossible to get anything done. Staff very rude and Belvoir were ready to take advantage of first time tenants (ie. young students). 
This experience was clearly not an anomaly. Avoid at all costs.

Belvoir managed 3 of my properties in Edinburgh for over 20 years. I have now moved all three away. Rest assured to all the tenants who have given one star feedback below the experience for the landlord is also not much better.  Belvoir are a passive/reactive agent rather than dynamic and proactive. When they moved address 2 years ago I had multiple service providers chasing me for unpaid invoices, one even went legal - all unbeknown to me. I need an agent who proactively goes the extra mile. I should have moved earlier and am so pleased now that I have.

I cannot advise against taking up a tenancy with Belvoir enough. The Edinburgh office is disorganised, uncaring and exploitative of their tenants. They will make every effort to avoid essential repairs and take days to reply to emails and phoning them is no better. It took over 5 months to eventually get them to carry out essential work and even then this only happened due to the mention of court action. Especially to students or first time letters I genuinely cannot express how much they will try and take advantage of you.

In fairness to Belvoir, I was a difficult customer. I entered a joint tenancy which wasn't working out and then wanted to leave after just 4 months, they politely explained that wasn't possible unless the landlord approved it and found a replacement myself. They got the landlord's approval and I did my own groundwork in finding a replacement. I got my deposit back with no issues also.   I will say the only issue I found was, not always replying to emails and my property manager changing 3 times in the space of 4 months. Saying this, I just saw them in person (also phoned them) and they were always helpful in that case. Perhaps they are slightly understaffed.

Looking at other recent reviews, I see some favourable ones - but also some one-star ratings, which I am afraid was very much our experience. I'd give no stars if I could.
We are relocating from London and needed somewhere to rent for six months while we settled in. Belvoir explained that they were busy for the next couple of days but squeezed us in for a viewing in Lynedoch Place. Not great customer service to make us feel as though they were doing us a big favour, but we liked the look of the flat so took what we could get. We received several reminders (texts and emails) to be sure we made our rendezvous, telling us that we had been allocated only 15 minutes so not to waste it - which was rather offputting, but we interpreted these as a sign of Belvoir's seriousness.
Wrong. We were at the property ten minutes ahead, but the only person who showed up was another potential client who, it turned out, was sharing the viewing. No-one from Belvoir appeared, the other guy left to see another place (but asked us to assure Belvoir that he had turned up), and we rang the Belvoir office.
It took three calls to establish that in fact Belvoir had no record of our appointment. We were stunned. They knew we had come all the way from London for this viewing - I have an email to prove it. They eventually asked if we could wait. Our agent could be with us in about 20 minutes. (I did mention that the other person had turned up and wanted them to know, but they simply ignored me.)
The appointment  would have been 45 minutes late if we had waited. We were out of time and said so. We couldn't believe we had been so comprehensively let down. But now that I think about it, the signs were all there. Every time you ring, you have to listen to some marketing spiel -- "Here at Belvoir we know the difference between a house and a home..."  and then press a number on your keypad to get through. If you ring too soon after their advertised opening time of 09:00, you may only get a recorded message saying that the office is not open yet. The staff do not seem to get to their desks until nearer 09:15. 
Thanks heavens we had booked another viewing - with Rettie - a bit earlier the same day. They knew what they were doing and were the absolute opposite of Belvoir. So we rented from them. And that's my advice to anyone reading this review: go somewhere else. 
At the time of writing (four days later), 4A Lynedoch Place is still advertised on Rightmove. 
QED.

Firstly I'd Like to introduce myself, Im the General Manager for Belvoir Edinburgh, Here at Belvoir we have under gone a lot of changes in process and personnel, We have a fantastic team who are passionate caring and determined to provide a 5 star service to all clients of Belvoir. If you feel you can not provide a 5 star review please contact me directly to discuss and im sure we can resolve any issues. #propertyispersonal

Having been a Landlord with Belvoir for a number of years, I’m happy to say that the service I receive and my tenants receive has improved dramatically having a dedicated contact for all my maintenance issues is perfect think it’s safe to say Ross and his team are working hard to improve the service day by day, I for one will gladly recommend Belvoir thanks again Mrs C.

Good Service: Belvoir just let out a 4 bedroom flat for me. I found the staff polite, helpful and knowledgeable. As a result of their good service I gave them a second property to let out on my behalf.

Very difficult to get hold of - always told the relevant person is away and they'll pass your message on, but it becomes apparent they won't. Equally difficult to get a response via email. I was with Belvoir for 3 years but many issues reported near the beginning of the tenancy were never resolved. After my lease came to an end I contacted them about the return of our deposit and no one I spoke to seemed to have a clue how to do it - they didn't take an inventory before the new tenants moved in. Eventually got Safe Deposits Scotland to talk to them directly but 20 days later they still hadn't reviewed the claim and I had call them yet again. My experience so far with a different agency has been much easier. 1 star simply due to the amount of time I have wasted trying to get hold of them.

My wife and I got our property using Belvoir Edinburgh. We found the staff to be very friendly and helpful, issues were dealt with quickly and effectively. They even let us park an extra car in their backyard temporarily when we were moving in!  I would highly recommend Belvoir if looking to rent in the Edinburgh area

Have been receiving dismissive treatment Jan.-Apr. 2017: ''The landlord is not in a position to carry out heating system improvements''. Been misled as to the heaters type at the viewing. The service improved after a another property manager took over, still ineffectual dealing with a water damage.

During the past 12 years during which my family and I have resided in this wonderful city , Belvoir Edinburgh is the third letting agency with which we have dealt -- and , by far, the best. Our experience with Belvoir Edinburgh has consistently been positive and appreciated. We have found the 'team' to be friendly, efficient, and even-handed in balancing the interests of owner and tenant. They have often exceeded our expectations by 'going the extra mile' to be helpful and accommodating. We unreservedly recommend Belvoir Edinburgh to owners and tenants alike.

I recently moved out of a flat I rented with Belvoir for almost two years. Over that time, the two or three issues that arose were dealt with promptly and efficiently. Everyone I was in contact with from my property manager, John, to maintenance was helpful and professional. Check out was efficient and deposit-return processed really quickly which was greatly appreciated. I would recommend to anyone looking to rent in Edinburgh.

I'd seen the awful reviews on Google and decided to ignore them and go with Belvoir, this turned out to be a massive error.  I hope you will not do the same.  As long as you never have to get in touch with them, I suppose everything is fine, but we had mold in a bedroom a couple of months into our lease, which is where the trouble began.  
All our clothes in the wardrobe were completed covered in mold, my wife had to throw away some very expensive shoes that were ruined.  
Belvoir firstly rarely responded to our calls and messages, they refused to reimburse us costs for dry cleaning mouldy clothes and then tried to blame us for the damp and threatened to make us pay for treating the room despite the previous tenants not being able to stay in that room because it was cold and damp, the damp report stating there was cold bringing (therefore condensation occurs) and insufficient ventilation.  
We were unable to live in that room for the remainder of our lease because my wife was pregnant and it wasn't safe to be around mold spores, and we had to use my office as our wardrobe.  The landlord providing cloth rails to put in my office was the extent of the help we got throughout this whole debacle. 
No rent was deducted for not being able to use the main bedroom, no money was given for the costs incurred. The staff at Belvoir were unhelpful, incompetent and even rude at times.  But, most of the time they just ignored us outright.  The only reason we got our deposit back was that we contacted the landlord directly and explained what had happened, and he instructed them to return the deposit back in full.
If you decide to go with them, do so at your own risk, it's not worth it in my opinion.

Absolutely brilliant service very quick, efficient and all over great. Went above and beyond not only to fix all faults but also to ensure that I wasn't out of pocket at all. Couldn't believe how quick everything was arranged and how helpful and involved the staff where in getting everything fixed/ replaced. Good job belvoir :)

Unprofessional and greedy. I seriously didn't want to leave a review as I had enough with this lot. I feel I need to for the benefit of future tennents.

If you find the property of your dreams and Belvoir are the agents I seriously suggest you choose a lesser property with a more reputable agent. I could write an essay on the reasons why but just look at the other reviews. That should be enough for you to look elsewhere.

Do not trust this agency. Unprofessional, incompetent and a complete lack of customer care. They ignore your calls, don’t reply to emails and pretend to not be in the office. They are absolutely no help in emergencies- we had to go six days without heating or hot water! Our property was left in a disgusting state before we moved in which had apparently been “professionally cleaned”. This agency will only cause you stress and disappointment. Avoid at all costs.

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