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- Belvoir - Edinburgh
Belvoir - Edinburgh
Opens tomorrow at 9:00am
28-28a Dundas Street, Edinburgh, Lothian, EH3 6JN
Belvoir Edinburgh are an estate agent in Edinburgh. They mainly list properties in EH4, EH11 and EH12. Over the last 6 months, they've listed 7 properties, with 5 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla and OnTheMarket.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
Belvoir - Edinburgh Reviews (113)
Have you used this agent?
57%
7%
1%
2%
34%
All (113)
Seller (3)
Buyer (0)
Landlord (17)
Tenant (52)
General (41)
L yoga
I used Belvoir to rent my property out for five months whilst I went travelling and I was so impressed and happy with every single staff member I came into contact with, special thanks to Sophie and Katy for finding tenants even though it was a short let and the amazing communication I experienced throughout and the support given by Katy when the tenants proved to be challenging at times was very much appreciated, thank you Katy for your professionalism, your patience, your unwavering support and your excellent communication skills, If I rent my flat out again I want you to look after it for me, I trust you 100%!
Landlord
23rd Aug 2024 (10 mo. ago)
S Smith
I was lucky enough to be allocated Sophie Strand as my estate agent. I had a very positive experience and was afforded a very personal service. Sophie was friendly but professional. I felt that every step of my journey to selling my property, Sophie treated me, as if I was the only client at Belvoir. She knew my situation and property, I never had to remind her, she just remembered. A very personable estate agent.
Seller
13th Aug 2024 (10 mo. ago)
G Ippoliti
Great service and exceptional personal touch, every email and phone call returned, also Belvoir was able to advice the best strategy in this very demanding sector , special mention to Sophie Strand and Malin
8th Aug 2024 (11 mo. ago)
H Eichert
Like others in this review section I felt Belvoir is taking advantage of tenants by charging un-justified amounts of money from the deposit after the tenancy finished. In our case items from the inventory where missing and I understand that we had to pay compensation. However, they initially put forward a ridiculous amount of money. We challenged there claims and the value came significantly down. I would like to add that the agency was aware that we just relocated due to having a child and still tried to take advantage of that situation.
Tenant
25th Jun 2024 (1 year ago)
E Smyth
Katy devlin at belvoir Edinburgh took on a major issue with my sewage and went to bat for me.
She managed miracles at christmas finding tradesmen to make temporary fixes and spent 6 months getting it right for me dealing with scotish water, environmental health and the counci.
All while keeping me informed with every step and all the while dealing with my melt downs.
Im not sure anyone else could of pulled it off. She has persistence, patience and is completely the professional. Thank you Katy!!!
Tenant
5th Jun 2024 (1 year ago)
R Singleton
Previously good experience ultimately marred by deposit issues. Caution advised. Would not use again, regardless of properties on offer.
30th Apr 2024 (1 year ago)
O Nias
Our Experience of Belvoir over the course of the last three years has been very positive. Despite a churn of staff that we would naturally expect to see in the industry, the colleagues that we dealt with on an ongoing basis were both responsive and I would recommend Belvoir to anyone living locally or looking to move to Edinburgh for the first time.
16th Oct 2023 (1 year ago)
I Kennedy-Compston
This is a recommendation for the services of Belvoir! Edinburgh in selling my Marchmont property over the last few weeks. I can't rate them highly enough. Specific mention needs to be made of Malcolm Barrett who guided me through the process from start to finish. He was friendly, professional, detailed and thorough.
Their service is excellent and I highly recommend working with them.
Ian.
Seller
17th Aug 2023 (1 year ago)
Sweetandsourltd
Belvoir (formerly Rydens) have managed my property since 2004. They have always found good, reliable tenants and carried out property checks, maintenance and repairs to an excellent standard.
Landlord
7th Jul 2023 (2 years ago)
C Granados
It was a pleasure doing business with them. Acquiring the let to the property was hassle free, all information were given and not to mention the overall process was very fast as well. Will definitely refer Belvoir to my friends.
Tenant
7th Jul 2023 (2 years ago)
R miller
as non UK residents this company was the best to work with and made it less difficult to rent a flat
Tenant
19th Apr 2023 (2 years ago)
S 99
This letting agency is the worst!
We have never experience an end of tenancy worst than this!
First of all, we've rented the property for almost 2 years and we already had an inspection last year and the property was spotless.
We had the same inspection this year and the date they proposed didn't work for us because we were on holiday. We asked to postpone it to the week after and they threatened us to use the keys without our consent to carry out the inspection! We needed to call them and sort the date out and this is something that never happened to us!
Secondly, we paid for the gardener and a cleaning agency before leaving the property (we paid £330 for the property to be cleaned!) and they are now forcing us to pay another £120 for the cleaning again!!!! We then agreed that we would only pay £102 of the £120 (which I completely feel it was unfair), they then sent us an email to get our acceptance to this fee only for then to reply that we needed to pay the full £120 and took our previous email as acceptance!!!
I am absolutely appalled by this unfair treatment and I'm now raising a complaint with the Property Ombudsman and also started to reclaim the full deposit back on SafeScotland.
I really advise you to look for another agent if you're still deciding between 2 properties to rent.
We always received full deposits back and after over 10 days of leaving the property we still haven't seen our money!
Tenant
1st Nov 2022 (2 years ago)
J Reed
Been very helpful!
14th Oct 2022 (2 years ago)
D mcgrattan
I sold a property in Edinburgh through Belvoir in July 2022 and could not have been happier with the experience. From helping arrange the Home Report, producing fantastic marketing materials, communicating viewing appointments through to accepting an amazing offer significantly over Home Report value, everything went so smoothly. Special mention is required for Malcolm Barrett - he and his team went above and beyond - a great bunch of hard working, easy to deal with people, whom I would thoroughly recommend contacting if you’re looking to secure the best price for your property.
Seller
30th Sep 2022 (2 years ago)
V Evans
Friendly and helpful staff.
30th Aug 2022 (2 years ago)
T Winter
I contacted Belvoir Edinburgh for some advice on renting my property out as I was unsure of all that was required for the process. From the get-go they were warm, knowledgeable and professional. I also found they could not do enough for me, but were not bombastic like some agents can be. I would highly recommend them to be honest, I totally trust them and felt in safe hands throughout.
Landlord
18th Aug 2022 (2 years ago)
Z Nie
Bevoir's friendly staff really eased my mind. Their responses were very professional, and always understand my needs. Also their cooperative application "Tenant APP" was surprisingly easy to use!
Tenant
16th Aug 2022 (2 years ago)
M sweeney
tenants of belvoir flooded my bedroom 3 weeks ago it has happened before and owner of flat helped me redecorate no bad feelings just inconvenience now as i have no contents insurance belvoir have said no help or compensation will be given they flooded me but will not help disgusted by their attitude cameron who came to my flat just kept saying thats not how things work showed no id was scruffy i have been in touch with my lawyers and we hope to take you to small claims court this company are rogues lost my carpets ceiling redecoration the young cuople who rent the flat flooded me at 6.23 in the morning hot water straight on my head and they could not care less fire brigade and electrician had to be called i,ve been treated so unfairly by these clowns gutted in leith mike sweeney
12th Aug 2022 (2 years ago)
G downes
Staff nice but pretty useless at getting back with support needs. Kitchen door fell apart and left unattended, bed broke and replaced with one that was almost falling appart from the start. We left and they landed us with a bill for cleaning even though it was cleaned to a higher standard than when we moved in. We would not recommend or use again in the future.
Tenant
29th Jul 2022 (2 years ago)
J Anderson
It is true that this has been the best letting agency experience we have had in Edinburgh, a part from some emails falling through the cracks and needing to phone to get things sorted, once contact has been made a satisfyingly prompt resolution has always been given by belvoir.
Landlord
26th Jul 2022 (2 years ago)
A Velasquez
Very helpful with getting me settled in, would recommend to anyone moving into Edinburgh!
18th Jul 2022 (2 years ago)
B Elliot
I have been a Belvoir customer for a great number of years. In that time they have been extremely consistent, detail oriented and helpful in providing good service and answering any questions I have. It is a pleasure to use Belvoir's services as I am many miles away from my rental property.
13th Jul 2022 (2 years ago)
M Stewart
Really friendly letting agency who have a genuine care for their tenants. Highly recommend!
27th Jun 2022 (3 years ago)
S Baillie
Dealt with them for a long time and always very friendly and helpful.
21st Jun 2022 (3 years ago)
C Fusco
Friendly staff and excellent communication. I have had a great working relationship with Belvoir for many years, and I would highly recommend them for all things property.
17th Jun 2022 (3 years ago)
MrPebblesbarn
HI,
Belvoir are very professional and friendly company with fantastic knowledgeable and experienced staff, allways on the ball.
Got to be one of the top letting agents in Edinburgh!!
Ray Haston.
17th Jun 2022 (3 years ago)
K Arnold
Great service, great staff!
17th Jun 2022 (3 years ago)
T Domestics
Love dealing with Belvoir. The staff are always friendly and quick to reply with any reports or maintenance questions.
17th Jun 2022 (3 years ago)
C Heating
The team at Belvoir are fantastic. Excellent advice and communication delivered by a friendly knowledgeable team here in Edinburgh.
17th Jun 2022 (3 years ago)
G Thompson
Great service - fast to sort out problems with property, always keep me informed as the property owner.
1st Jun 2022 (3 years ago)
F Burca
Have been letting my property with this agent for 14 years. In this time I've found them to be exceptionally helpful in all aspects of management of the property, up to and including a complete bathroom renovation and temporary relocation of tenants while that work was being done. When letting a property from abroad, it's very important to be able to trust the agent and I'm very pleased with the service received from Belvoir.
31st May 2022 (3 years ago)
N Blackmore
Efficient response to issues in the flat and regular fire and safety checks which makes me confident as a tenant that issues are dealt with swiftly and carefully. Belvoir offers friendly and useful advice.
26th May 2022 (3 years ago)
D Moltisanti
I am pleased with my experience with Belvoir. Some works were carried out before my move-in to improve water storage and safety, and I appreciated it. Some small touches were also appreciated, such as the welcome pack and the extra keys they handed me when I moved in. The flat was sparkling clean, and the agents are very responsive to answer any queries. Certainly recommended.
26th May 2022 (3 years ago)
T Clarke
Swift, attentive, and effective. Would definitely rent again!
26th May 2022 (3 years ago)
P Steketee
I rented a flat through Belvoir for two years, it was a very positive experience. Any issues were very quickly sorted. Belvoir responded efficiently to emails/phone calls, and through the letting agency I had access to discounts from shops as well as prize draws every month, which was a novelty for me when it comes to letting agencies. In addition, they provided a web portal to report any issues with the flat, which again they responded to rapidly. All in all, my experience with Belvoir was excellent from viewing to renting and end the tenancy. I thank them for making my tenancy very stress free and enjoyable!
19th May 2022 (3 years ago)
T gaddalay
Positive: Professionalism, Quality, Responsiveness, Value
Great experience as a tenant with Belvoir. We would recommend Belvoir!
Thanks to Charlyn Carmelo and Zoe Thomson for the quick response to any queries we had. They are courteous and helpful.
Tenant
12th May 2022 (3 years ago)
R O'Neill
Really helpful, friendly staff.
3rd May 2022 (3 years ago)
G Jones
Simple and straight forward process every step of the way.
3rd May 2022 (3 years ago)
E Pruteanu
We have been eight years with Belvoir, renting, and the staff are always friendly, helpful and really quick with any response to any enquiry. I highly recommend them.
Tenant
19th Apr 2022 (3 years ago)
D Cordiner
I recently changed my letting agent to Belvoir as I was unhappy with service from previous agent. I was very impressed with the way Belvoir handled the changeover. I worked with Olivia-Jean Dobbie on this process. I found that she was very helpful, enthusiastic and motivated. I felt sure that I had made the right decision to change. My flat was re-let in a timely fashion and I am very satisfied
Landlord
13th Apr 2022 (3 years ago)
A McKinlay
Just like to say that Zoe Thomson is a credit to your organisation. Always very prompt, courteous and helpful. Means a lot as a tenant that you feel valued and respected. Thanks Zoe!
Tenant
9th Nov 2021 (3 years ago)
Anonymous Tenant
My flatmate and I are very pleased with Belvoir Edinburgh. We would like to thank especially Lisa and Charlyne for their reactivity and assistance ever since we moved in this October. I would recommend them without hesitation.
Tenant
28th Oct 2021 (3 years ago)
gavroche
Reading all these bad reviews left me a bit confused really, as I have been renting a property from Belvoir since 2017 and not once have have encountered a problem, whenever I needed something fixed I get a call from a plumber or electrician the following day.
Tenant
20th Oct 2021 (3 years ago)
M Delvalle
Extremely knowledgeable and helpful very friendly state agents and staff. I would recommend it a 100%
4th Oct 2021 (3 years ago)
H Chruicshank
Among the vast array of Edinburgh letting agents, this one is a real gem. I should know, I've been in contact with most of them.
Not only were they incredibly accommodating (and patient) from my very first viewing, thay also assigned me a property manager that was friendly, knowledgeable and easy to get hold of.
Their repairs system is unrivalled; they've in recent times implemented the use of a platform that's easy to navigate, in the event that you need something to be fixed in your accommodation. Although that doesn't mean that your property manager won't help if you reach out to them by mistake.
I've just moved out, and Lisa and her colleagues made the whole process super smooth for me. That can't have been easy during the current restrictions.
Should I ever need rented accommodation in Edinburgh again, Belvoir will be the agent for me, as they care about their tenants. Thank you!
Tenant
16th Jun 2021 (4 years ago)
H Cam
Definitely recommend Belvoir! They have been incredibly supportive, helpful and professional throughout my time renting through them. If I ever move back to Edinburgh, I will be sure to contact them. Thanks again for everything, Cameron.
Tenant
10th Jun 2021 (4 years ago)
K Adams
I've mostly been talking to Lisa regarding a property but all of the staff at Belvoir seem equally as patient, professional, and kind. I had to ask a lot of questions via email but I was never made to feel like I was being a nuisance.
9th Jun 2021 (4 years ago)
RadDad.
Had a good experience renting from Belvoir, my property manager Cameron was always very helpful and responsive. Would recommend renting from this company.
Tenant
7th Jun 2021 (4 years ago)
R Vine
Great experience as a tenant with Belvoir. Zoe was our case manager. She was very quick at fixing any issues we brought up and we had a fair agreement about return of deposit. We always got a quick response to any queries.
Tenant
2nd Jun 2021 (4 years ago)
C Loukopoulou
We are currently in the process of renting a property run by Belvoir Edinburgh. We have received nothing but great service from Belvoir Edinburgh so far and wanted to give specifically a shout out to Rebecca McKellar, Lisa Conquer and Zoe Thomson. The entire team has been extremely helpful so far, communicating with my family and myself from the very beginning, accelerating the letting process to allow for a seamless move. Every time we have either had a phone or email conversation, they have been very polite, respectful and tried their best to accommodate our needs. Despite the fact that we haven't moved into the new property yet, I wanted to express my gratitude and recommend Belvoir Edinburgh' service.
Tenant
2nd Jun 2021 (4 years ago)
L M
Having used Belvoir for a number of years on a 'Let Only' basis, I have found the service invaluable. Taking the headache out of finding suitable, vetted tenants swiftly and the preparation and completion of all associated checks and paperwork. I have found the team to be professional and extremely helpful at all times.
Landlord
14th Apr 2021 (4 years ago)
V Nicolò
I have been customer of Belvoir for almost three years.
The quality of the service has improved very much during last one and a half year because of the new system they have in place for repair, technical intervention, furniture substitution, etc. This online system is easy to follow and to complete and it is a guarantee for a quick intervention. You are usually called the day after completing the form.
We unfortunately had loads of misunderstandings with our washing machine but the problem was always solved in the following days.
We also had our shower plate replaced without too much fuss, as well as our former-very-wobbly coffee table.
The new system is very good, as well the customer service. The letting agents are always very keen to help, reliable and understanding.
We have received an eviction notice by our landlord at the beginning of this year and the agency, in particular Zoe Thomson, was always very kind and helping throughout the whole process. She has always been understanding and keen on helping us to find a solution. Unfortunately we have to move to another city, but she kept helping us providing references for the new flat.
I already said this to her personally and I repeat it again here: it is very comforting to have such professionals on your side when life strikes hard. It would have been much worst without her and the agency support.
Professionality and kindness. Thanks :)
ps: sorry for my written English
Tenant
10th Apr 2021 (4 years ago)
C Browne
We were very happy with our time renting under Belvoir. The staff, especially Cameron, were very helpful and quick to take action when we had issues. Thank you!
Tenant
7th Apr 2021 (4 years ago)
D Alexander
Very happy with the team at Belvoir Edinburgh and their support with a communal repair in my building. Thank you again for your professional guidance and advice. Would recommend your services without hesitation.
24th Mar 2021 (4 years ago)
S Graham
Always responsive, friendly and helpful. happy landlady
Landlord
22nd Mar 2021 (4 years ago)
D PREPPER
Terrible uncaring company Lets their residents stink out everyones elses houses in your stair with canibis . Their antisocial noise making residents go unpunished . They have flooded us below with water leaking through our ceiling 8 times and no apologies from the company who tells us we've got to claim any damages on our own insurance they take no responsibility for their residents actions . Total bunch of cowboys .
Landlord
1st Nov 2020 (4 years ago)
R M
Friends had to wait several months to get their deposit back and when they did they received massive charges for 'cleaning' even though flat was left perfectly clean.
22nd Jun 2020 (5 years ago)
N S
Friendly, quick to respond, good at resolving issues quickly. The best agency I’ve rented from in my 12 years living in Edinburgh
Tenant
18th May 2020 (5 years ago)
A Vance
Worst agency I have ever had the misfortune to rent with. Landlords be careful as I am aware that the tenants prior to my move in had completely wrecked the place leaving the landlord out of pocket and very stressed with multiple people living in the 2 bed property. Issues were raised upon move in of the flat being unclean, dead bugs in the carpets, the couch covered in animal hair to name a few. These complaints were met with stonewalling and for months they put up the defence that they could not reach the landlord. Four weeks went by without hearing a word from them despite effort being made to try and reach out to them, it wasn't until they were threatened with legal action that the general manager finally reached out. Will never rent with them again and would warn potential tenants to stay well clear.
Tenant
25th Mar 2020 (5 years ago)
J Walker
Belvoir have handled properties for me for over 10 years - excellent team, very responsive and help resolve issues quickly. Highly recommend them for landlords and tenants.
Landlord
7th Feb 2020 (5 years ago)
M Lloyd
Good service and Belvoir do not belong in the same sentence together. We've had two years of terrible service from them, and only once we threatened to take further action, did we start seeing results - unfortunately too late. There is one shining star at Belvoir, namely Lorraine, who tried her best to assist us, but we already incurred too much damage. We rented a property that had a damp issue from the start - nothing was done about this. Engineers twice recommended to replace the shower - nothing was done. It is so bad that it caused mould on our mattress!!! It started affecting our health.
We complained about a fish and carpet beetle issue which was in the property before we moved in, and Belvoir recommended that we use cinnamon and citrus peels. Eighteen months later, they finally sent out pest control but not before we already had losses in clothes and further damage to the carpets.
I could continue with the list of issues we experienced, but I'll run out of space. I would NOT recommend using Belvoir as agents.
Tenant
7th Feb 2020 (5 years ago)
Z Hamilton
I have rented a flat with Belvoir for 6 years. I've never had any issues, and maintenance requests are dealt with swiftly. I have dealt mostly with Lorraine Doig, who is a pleasure to speak with and gets things done quickly.
Tenant
6th Feb 2020 (5 years ago)
A Lang
I came to leave a review cause I wanted to say that, being new to the Edinburgh market, as I was calling around and visiting a number of agencies across the city in September last year to gain an insight and learn what I needed to do to rent a property in the city, Belvoir gave me the best service by a mile. I was then surprised to read the reviews that have been left by a variety of people. While Belvoir never had any properties available at the time that were suitable for me to view, they offered to add me onto their list so I’d get emailed every time anything that met my (very specific!) criteria came up. The lovely lady I spoke to (who’s name I sadly can’t remember) spent over 20 minutes on the phone to me answering every question I had regarding reference checks, application process, safe areas to live, good value for money etc. She was cheerful, friendly and very helpful/knowledgeable. I later popped into the office and both of the ladies that greeted me again were cheerful, friendly and helpful. I can’t say I received this service from any other agent I have come into contact with. Every time I have called the office to check if any other properties might be coming on the market soon, my call has been answered quickly and the staff have been kind and efficient. I have found other agents to shut me down quickly and have a ‘couldn’t care less’ attitude. It’s a shame that Belvoir haven’t been able to find a property for me, by no fault of their own, as I would have liked to have given them the opportunity to be my managing agent as I believe firmly that they would have proven wrong a large number of the, what I believe to be, quite frankly, exaggerated and untrue reviews.
5th Feb 2020 (5 years ago)
W Millar)
Excellent service. Belvoir look after all my properties and I, without hesitation, would recommend this company. Their attention to detail is amazing, without any fuss they manage my properties which is so important to me as I work full time and live some distance away. As soon as my tenants give notice, Belvoir take it on board to organise everything. Tenants moved out on 24th January 2020 and amazingly new tenants are moving in this weekend. Belvoir has completed checks, sorted tenancy agreement, agreed an excellent rental income while making sure the apartment is in excellent condition for the tenants. Looking after both parties. They have sorted extra keys, sorted cleaning and painting issues, again with no trouble to myself. I have priced loads of letting agents and Belvoir are by far the best value for money as they are professional, friendly and extremely efficient. It is so important to be a responsible landlord and Belvoir keep me right in relation to deposit schemes, tenants rights and the duties as a landlord I need to keep.
Landlord
31st Jan 2020 (5 years ago)
C Steel
Wish there was a 0 star option. Landlords beware and stay clear if you want them to do a proper job of looking after your property. Conflicting check in and check out reports, not enough inspections done and only 1/3 of the deposit back which they agreed with deposit Scotland before confirming this was ok - even though the works needed were well over the deposit amount. I then told them I was taking my rental elsewhere when the tenants gave notice and they point blank refused to make the property good. Every single point on the check out report (minus light bulbs) were tenant yet the landlord is left to fix and pay for. The staff are rude and obnoxious - when they turn up! There never seems to be any regular staff in as every time you call "they are off they will call you back". I like having one property manager and one point of contact for everything relating to your property. You wont get that here.
Landlord
21st Jan 2020 (5 years ago)
S Robertson
Support chat representative couldn't answer any questions regarding a particular property.
9th Jan 2020 (5 years ago)
J Stewart
The email and booking system for this letting agency is incredibly unfair.
When an appointment becomes available, the whole waitlist is emailed - no matter what time it is. So if it’s at 1am in the morning and you miss it because you’re asleep, you don’t have a chance.
Andrew is on it though - in terms of contact.
Landlord
6th Sep 2019 (5 years ago)
C Leadbetter
Nightmare to get hold of when trying to book viewings. Worst communication of all the estate agents we booked through. Didn't turn up to bookings. Avoid.
3rd Jul 2019 (6 years ago)
Nicola
If I could give 0 stars I would.
The condition of the flat at handover was unacceptable, both in terms of cleanliness and condition of inventory. It took 6 weeks to get black mould from the ceiling seen to as Belvoir ignored numerous phone calls and emails. Impossible to get anything done. Staff very rude and Belvoir were ready to take advantage of first time tenants (ie. young students).
This experience was clearly not an anomaly. Avoid at all costs.
Tenant
13th Jun 2019 (6 years ago)
I Morrison
Belvoir managed 3 of my properties in Edinburgh for over 20 years. I have now moved all three away. Rest assured to all the tenants who have given one star feedback below the experience for the landlord is also not much better. Belvoir are a passive/reactive agent rather than dynamic and proactive. When they moved address 2 years ago I had multiple service providers chasing me for unpaid invoices, one even went legal - all unbeknown to me. I need an agent who proactively goes the extra mile. I should have moved earlier and am so pleased now that I have.
Landlord
31st May 2019 (6 years ago)
P Turner
Looking at other recent reviews, I see some favourable ones - but also some one-star ratings, which I am afraid was very much our experience. I'd give no stars if I could.
We are relocating from London and needed somewhere to rent for six months while we settled in. Belvoir explained that they were busy for the next couple of days but squeezed us in for a viewing in Lynedoch Place. Not great customer service to make us feel as though they were doing us a big favour, but we liked the look of the flat so took what we could get. We received several reminders (texts and emails) to be sure we made our rendezvous, telling us that we had been allocated only 15 minutes so not to waste it - which was rather offputting, but we interpreted these as a sign of Belvoir's seriousness.
Wrong. We were at the property ten minutes ahead, but the only person who showed up was another potential client who, it turned out, was sharing the viewing. No-one from Belvoir appeared, the other guy left to see another place (but asked us to assure Belvoir that he had turned up), and we rang the Belvoir office.
It took three calls to establish that in fact Belvoir had no record of our appointment. We were stunned. They knew we had come all the way from London for this viewing. Eventually they asked if we could wait, as an agent could be with us in about 20 minutes. (I did mention that anther person had turned up for the viewing and wanted them to know, but they simply ignored me.)
The appointment would have been 45 minutes late if we had waited. We were out of time and said so. We couldn't believe we had been so comprehensively let down. But now that I think about it, the signs were all there. Every time you ring, you have to listen to some marketing spiel -- "Here at Belvoir we know the difference between a house and a home..." and then press a number on your keypad to get through. If you ring too soon after their advertised opening time of 09:00, you may only get a recorded message saying that the office is not open yet. The staff do not seem to get to their desks until nearer 09:15.
Thanks heavens we had booked another viewing - with Rettie - a bit earlier the same day. They knew what they were doing and were the absolute opposite of Belvoir. So we rented from them. And that's my advice to anyone reading this review: go somewhere else. Now settled in Edinburgh for a couple of months, we recently passed the flat we wanted Belvoir to show us and noticed that it still has to To Let sign outside.
Tenant
23rd May 2019 (6 years ago)
T Mare?
They canceled the viewing just with 2 hours before although the property has unavailable status with 2 or 3 days before. Very "professional".
22nd May 2019 (6 years ago)
S Hammersley
I cannot advise against taking up a tenancy with Belvoir enough. The Edinburgh office is disorganised, uncaring and exploitative of their tenants. They will make every effort to avoid essential repairs and take days to reply to emails and phoning them is no better. It took over 5 months to eventually get them to carry out essential work and even then this only happened due to the mention of court action. Especially to students or first time letters I genuinely cannot express how much they will try and take advantage of you.
Tenant
20th May 2019 (6 years ago)
A Rooney
In fairness to Belvoir, I was a difficult customer. I entered a joint tenancy which wasn't working out and then wanted to leave after just 4 months, they politely explained that wasn't possible unless the landlord approved it and found a replacement myself. They got the landlord's approval and I did my own groundwork in finding a replacement. I got my deposit back with no issues also. I will say the only issue I found was, not always replying to emails and my property manager changing 3 times in the space of 4 months. Saying this, I just saw them in person (also phoned them) and they were always helpful in that case. Perhaps they are slightly understaffed.
Tenant
8th Apr 2019 (6 years ago)
H Myers
needed a property in centre of town found me my flat and got me moved in within 3 days from viewing it fast professional no issues
Tenant
11th Dec 2018 (6 years ago)
L Newtown
Having been a Landlord with Belvoir for a number of years, I’m happy to say that the service I receive and my tenants receive has improved dramatically having a dedicated contact for all my maintenance issues is perfect think it’s safe to say Ross and his team are working hard to improve the service day by day, I for one will gladly recommend Belvoir thanks again Mrs C.
Landlord
10th Oct 2018 (6 years ago)
M Christie
Really poor customer service. Often don’t reply to emails or take an age to respond. Been out of the property for a month and still no deposit back or even a response to advise how to get it back. Unfair costs deducted for damages to the property( £500+ for a damaged bed which was already in poor condition, a burn mark on a carpet and removal of possesions which were left) a breakdown of these havn’t been provided yet despite numerous requests. Avoid these cowboys at all costs....
Tenant
19th Sep 2018 (6 years ago)
D Benson
Good Service: Belvoir just let out a 4 bedroom flat for me. I found the staff polite, helpful and knowledgeable. As a result of their good service I gave them a second property to let out on my behalf.
Landlord
7th Sep 2018 (6 years ago)
H whittingham
Very difficult to get hold of - always told the relevant person is away and they'll pass your message on, but it becomes apparent they won't. Equally difficult to get a response via email. I was with Belvoir for 3 years but many issues reported near the beginning of the tenancy were never resolved. After my lease came to an end I contacted them about the return of our deposit and no one I spoke to seemed to have a clue how to do it - they didn't take an inventory before the new tenants moved in. Eventually got Safe Deposits Scotland to talk to them directly but 20 days later they still hadn't reviewed the claim and I had call them yet again. My experience so far with a different agency has been much easier. 1 star simply due to the amount of time I have wasted trying to get hold of them.
Tenant
20th Aug 2018 (6 years ago)
J Borland
My wife and I got our property using Belvoir Edinburgh. We found the staff to be very friendly and helpful, issues were dealt with quickly and effectively. They even let us park an extra car in their backyard temporarily when we were moving in! I would highly recommend Belvoir if looking to rent in the Edinburgh area
Tenant
15th Aug 2018 (6 years ago)
N Dougal
Unprofessional and greedy. I seriously didn't want to leave a review as I had enough with this lot. I feel I need to for the benefit of future tennents.
If you find the property of your dreams and Belvoir are the agents I seriously suggest you choose a lesser property with a more reputable agent. I could write an essay on the reasons why but just look at the other reviews. That should be enough for you to look elsewhere.
20th Jul 2018 (6 years ago)
J WEBSTER
Do not trust this agency. Unprofessional, incompetent and a complete lack of customer care. They ignore your calls, don’t reply to emails and pretend to not be in the office. They are absolutely no help in emergencies- we had to go six days without heating or hot water! Our property was left in a disgusting state before we moved in which had apparently been “professionally cleaned”. This agency will only cause you stress and disappointment. Avoid at all costs.
Tenant
17th Jul 2018 (6 years ago)
A Sparrow
Have been receiving dismissive treatment Jan.-Apr. 2017: ''The landlord is not in a position to carry out heating system improvements''. Been misled as to the heaters type at the viewing. The service improved after a another property manager took over, still ineffectual dealing with a water damage.
Tenant
4th Jul 2018 (7 years ago)
JPSher
During the past 12 years during which my family and I have resided in this wonderful city , Belvoir Edinburgh is the third letting agency with which we have dealt -- and , by far, the best. Our experience with Belvoir Edinburgh has consistently been positive and appreciated. We have found the 'team' to be friendly, efficient, and even-handed in balancing the interests of owner and tenant. They have often exceeded our expectations by 'going the extra mile' to be helpful and accommodating. We unreservedly recommend Belvoir Edinburgh to owners and tenants alike.
24th May 2018 (7 years ago)
A MacArthur
Been with them for eight years and cannot be more helpful or friendly.My central heating broke down in the middle of " Beast of the East" storm and couldn't believe when I phoned the helpline to actually get someone.The Property Manager, Susan, went beyond the call of duty to ensure that I got an Emergency Plumber to me.They actually care and help you when it matters.That is a sign a of a very good, professional Letting Company in my humble opinion.Highly recommend.
Tenant
5th Mar 2018 (7 years ago)
M C
I recently moved out of a flat I rented with Belvoir for almost two years. Over that time, the two or three issues that arose were dealt with promptly and efficiently. Everyone I was in contact with from my property manager, John, to maintenance was helpful and professional. Check out was efficient and deposit-return processed really quickly which was greatly appreciated. I would recommend to anyone looking to rent in Edinburgh.
Tenant
1st Mar 2018 (7 years ago)
F Lem
I'd seen the awful reviews on Google and decided to ignore them and go with Belvoir, this turned out to be a massive error. I hope you will not do the same. As long as you never have to get in touch with them, I suppose everything is fine, but we had mold in a bedroom a couple of months into our lease, which is where the trouble began.
All our clothes in the wardrobe were completed covered in mold, my wife had to throw away some very expensive shoes that were ruined.
Belvoir firstly rarely responded to our calls and messages, they refused to reimburse us costs for dry cleaning mouldy clothes and then tried to blame us for the damp and threatened to make us pay for treating the room despite the previous tenants not being able to stay in that room because it was cold and damp, the damp report stating there was cold bringing (therefore condensation occurs) and insufficient ventilation.
We were unable to live in that room for the remainder of our lease because my wife was pregnant and it wasn't safe to be around mold spores, and we had to use my office as our wardrobe. The landlord providing cloth rails to put in my office was the extent of the help we got throughout this whole debacle.
No rent was deducted for not being able to use the main bedroom, no money was given for the costs incurred. The staff at Belvoir were unhelpful, incompetent and even rude at times. But, most of the time they just ignored us outright. The only reason we got our deposit back was that we contacted the landlord directly and explained what had happened, and he instructed them to return the deposit back in full.
If you decide to go with them, do so at your own risk, it's not worth it in my opinion.
Tenant
6th Feb 2018 (7 years ago)
A
Absolutely brilliant service very quick, efficient and all over great. Went above and beyond not only to fix all faults but also to ensure that I wasn't out of pocket at all. Couldn't believe how quick everything was arranged and how helpful and involved the staff where in getting everything fixed/ replaced. Good job belvoir :)
16th Nov 2017 (7 years ago)
B Mitchell
Terrible and dysfunctional letting agent. This is based on seven years renting, especially the last few years. Not recommended for tenants or landlords. Unanswered emails and extremely poor communication. Brazenly ignores urgent and important issues. Breaks promises. The franchise owner Mike Campbell did not even keep his verbal promises nor complete his in-house complaints process. Is this the norm for letting agents?...
Landlord
15th Nov 2017 (7 years ago)
J Boyd
An appalling estate agency. AVOID, AVOID, AVOID whether you are a landlord, tenant or other party. They ignore e-mails, don't answer phone calls, don't follow-up on queries and don't offer solutions to problems. Iv been involved with various property businesses for over 15 years and Belvoir is by far the worst I have ever experienced. Judging by other reviews, it doesn't look like I am alone in my experience.
17th Oct 2017 (7 years ago)
Marvin
Avoid this agency at all costs! I have had nothing but problems with them. They refused to inspect the flat i was renting before I moved in, which consequently meant that the flat was unclean when I moved in. When we contacted them they refused to come and inspect the flat and ignored our phone calls and emails (one time I rung them 15 times in a day and still could not get through to anyone). I cannot express how unhelpful and unresponsive they have been. Between us, we have 16 years experience renting flats in Edinburgh and we have never ever experienced service as terrible as Belvoir's.
Tenant
6th Oct 2017 (7 years ago)
B Pearce
Absolutely terrible estate agency. Avoid at all costs. Incompetent staff who regularly ignore emails to avoid having to sort problems. Our rent was changed after our offer was accepted after they had 'made a mistake'. We didn't have a functional kitchen sink for 4 weeks and no gas for 2 months yet they refused to accept any liability. Over 2 months since we have left and still no a word on the reply of our deposit. A complete joke of an agency. I can't say this enough STAY AWAY.
Tenant
2nd Oct 2017 (7 years ago)
D Rhatigan
Awful company. Moved in three weeks ago and still no hot water. Almost always unable to get in contact over the phone. Avoid.
Tenant
9th Sep 2017 (7 years ago)
F Richardson
Atrocious service - kept sending me messages as a tenant months after I had vacated a property - currently still awaiting a return of my deposit, extremely rude unhelpful staff (and said property was in atrocious, sub squatting conditions)
Tenant
17th Aug 2017 (7 years ago)
werder401
staff very good
29th Jun 2017 (8 years ago)
J Strachan
Rented for over a year, really nice property. Unfortunately had to move as the landlord wanted to sell the flat. Got my deposit back in full a few weeks later. Would recommend
Tenant
26th Jun 2017 (8 years ago)
A Borland
I recently rented a flat through Belvoir Edinburgh and the experience has been very pleasant. Everything went smoothly and any paperwork was delivered prompty and handled efficiently. I would be happy to recommend Belvoir to anyone looking for a flat to rent in Edinburgh
Tenant
4th Apr 2017 (8 years ago)
D Roumeliotis
I had a viewing in the East Pilton the previous week, but nobody came!!!!!
That's a shame and very unprofessional!!! It wasn't only me for the flat viewing, but also another man and a family with a child. We were all there at 6pm and not only Sue (the agent) wasn't there but also her mobile was switched off and we couldn't find her!!
I wasted my time to view a flat, which I didn't know if I was going to like it at all as there were no photos on the website as well! very disappointed from your customer service...
Next day, I have been sent an email explaining that it was an administration error by their end. I booked another viewing for 2 days later, despite the fact that I have been told before that they were fully booked for the rest of the week..!!! All of the sudden they found some space!!
I confirmed the new appointment but I couldn't make it due to other arrangements. I informed them that I couldn't attend the viewing, however the agent called me at 3.10pm asking where was I!! Afterwards, I received an email from the administrator to review the flat and their services! Funny stuff!!
Avoid this Extremely unorganized company.. don't mess with them, no professionals at all!!!
6th Feb 2017 (8 years ago)
A Mel
Make no mistake, Belovoir! is merely an Edinburgh-based English agency composed of the wrecks of the ill-reputed Ryden Lettings. Since the acquisition in 2014 it's been subjugated to royalties and the Grantham's headquarters control—but hopefully not for long. Being another Tory-oriented Sunday Times winner, they seem to be good at aping the corrupt letting management system of their southern allies—with the only exception: they are not allowed by Scots law to charge the tenants agency fees (i.e., premiums). What a misfortune! But don’t worry, they know exactly how to go about their shady business. They'd shamelessly milk the landlords and waste the potential tenants' time while making the naïf landlords believe they are provided with the ‘best possible services’.
In reality, this agency shows hardly any interest in letting out the properties quickly and efficiently, they are also very slow at arranging viewings (under the excuse of having only one field agent), and lastly, once one of their managed properties is taken off the market it’s likely to reappear some weeks or months later (pocketing the holding deposits from failed applicants by any chance?); by and large: they are an incompetent, cunning and rapacious clique. One of the many octopus' arms, 150 or so across the Great Britain.
I came to view the property in 1 Belgrave Place nearly a week after giving the agency a call to arrange the next available viewing. The first encounter made a good impression; I was running ten minutes late, yet the lady agreed to patiently wait outside the house; no complaints, she was polite and proficient. So far so good. I contacted the office later in the afternoon saying I was interested in renting the apartment. After a set of interrogative, somewhat nosy questions, all done over the phone, I was asked to provide 3 years of documented full-time employment history in the UK. Excuse me? How would you expect this from a person who graduated only a few months before? An LL.B degree as matter of fact. And you fill his ears with stories about your fabulous attempts to comply with the recent (nonexistent) Scottish housing regulations that, apparently, prevent you from accepting an offer for half a year rent including the deposit upfront? What? Professionals only? Please define one. It may comes as a surprise to you, the fact that there is a small class of self-sufficient individuals who do not need to be locked in an office nine-to-five in order to earn for living. Oh well, I understand you had to find a way to reject an applicant who, woe to him, happened to be an EU-national. And we all know, it is such a pathetic position to be in these days…
Jokes aside. I can only speculate on the self-seeking ends our "acclaimed" agent was trying to achieve. What is certain, they do not seem to act in the interests of either the landlord or the tenant. As an owner of immovables abroad, I would have never let such people manage my property. Therefore, I’d encourage the current and possibly future clients, unwilling to waste their time and the money, to terminate, or better not even start, any dealings with the agent—instead, look elsewhere. There are plenty of fish in the sea, none as fishy as this outlet.
5th Nov 2016 (8 years ago)
R Fiddes
Totally unacceptable service.... they don't answer phonecalls or email. And my flat was an absolute shambles when the tenants moved out - don't think reference checks were undertaken, and the flat had obviously not been inspected for a very long time.
Landlord
5th Oct 2016 (8 years ago)
K Pawitan
very bad experience with them. The property manager is very unhelpful. Never say anything and whenever we sent a complaint always replied with one line 'it is your responsibility', when it is their responsibility it takes ages to be replied and required repeated phone call to get it done.
At the end of our tenancy, the property manager 'disappear' and when we made a complaint we only get 'the property manager for your place is no longer working here' line.
And we were charged a lot of money for the cleaning even though we cleaned before we leave the property
Awesome
Tenant
25th Aug 2016 (8 years ago)
C Christodoulou
STAY AWAY. Really bad service from the start. If you get a flat with any outstanding issues don't even try solving them out. I have been a tenant for 8 months, started from the property manager, when up to his line manager and then escalated to the boss, with of course no response and no actions. If you do the mistake to get a tenancy with them be aware for property manager with the initials JR. The guy is characterized by one word and that is unprofessional,; will never reply to your emails or phone calls, he must have said to receptionist to tell he is always away, and they will ask you to leave a message which he will never reply. Last but not least, I have taken action to resolve some of the issues of the flat with my own costs (as I was fed up) and on my exit the flat was cleaner that ever been before. The thank you from JR is charging me 40 pounds for cleaning services which I don't even bother discussing for as my deposit will not be release until 2017 sometime. JUST STAY AWAY. Thank you for your non - existing services BELVOIR.
Tenant
28th Jun 2016 (9 years ago)
D Milne
We recently completed a six month rental of a flatted property in Canonmills Edinburgh with Belvoir as letting agent.
We found Belvoir efficient and professional in dealing with all aspects of our tenancy and any issues raised by us were swiftly and effectively dealt with by the Property Manager, John Rutherford.
All in all a very pleasant experience and we would recommend the company to anyone looking for a trustworthy and reliable agent.
Tenant
17th May 2016 (9 years ago)
P Adamkiewicz
Great agency! After 6 years of renting I was refunded full deposit.
Tenant
16th May 2016 (9 years ago)
Sophie
Do not go with this letting agency. Their staff are very rude and unhelpful. I have been with them (previously under Ryden Lettings) for over 3 years and they provide a consistently awful service. The only reason I have stayed is because it happens that my flat is good value for money. I made a formal complaint to their CEO which was ignored after being without heating in one half of the house for over a month at winter - they blamed this on the contractors even though it is their responsibility to ensure the contractors turn up!
Another time I requested a shutter was fixed - the contractor who turned up did the shoddiest job, didn't fix it and damaged the wood and paint, so made it worse. They hire the worst maintenance crews who are clearly just the cheapest.
Rude, unhelpful, thoroughly awful service I don't know how they are still in business.
Tenant
5th Apr 2016 (9 years ago)
israelson666
Do not deal. Awful letting agency, just read the reviews.
23rd Mar 2016 (9 years ago)
davefalzon
Very professional and reliable throughout the period I was renting - although I never really had any problems while I was renting the property as it's kept in very good nick by the landlord
Tenant
6th Feb 2016 (9 years ago)
A Sutherland
Rented a flat through Belvoir for 6 months last year and didn't really have any major issues with them and the staff I dealt with were always good to talk to. Flat was clean on arrival and most of my emails were answered quickly although it take them a while to fix the tap in the kitchen which was loose. Prior to exiting the flat I was always kept well informed of when someone was coming to view the property and I got almost all of my deposit back as well which was good although the initial deposit was quite sizeable (more than one months rent). I'd be happy enough to rent through them again.
Tenant
17th Jan 2016 (9 years ago)
A Fleming
Bad service from the start, emails are ignored, cheeky voicemales after complaining generally awful.
So far
The flats had a leak that took 4 weeks and me complaining to my letting managers boss to fix.
The windows are drafty and we had so much hassle getting someone out who made them worse, at the end up I bought insulation tape myself to keep the heat in.
The flats got peeling paint on the ceiling and nicotine stains all over the walks, Asked for it to be decorated and was told it was rented as seen and to discuss further later on the year, after 6 months and constantly getting emails ignored the landlord agreed to have this done.
I've sent 2 emails to my letting manager this week both ignored as usual. I sent one to her boss that's been ignored to. All I water was an update.
I would not recommend anyone rents from them as it's a constant battle to get anything done. I actually think it's one of the worst letting agents I've ever dealt with.
Tenant
15th Jan 2016 (9 years ago)
S Azevedo
I just ended my tenancy of a flat managed by Belvoir Edinburgh. Everything was perfect, really good agency not like some others agency's in Edinburgh that don't treat the tenants fairly and try to take your deposit for no reason. Highly recommended.
Tenant
10th Dec 2015 (9 years ago)
M.
Had an appointment to view the flat. Apparently it was taken 2 days before our viewing. They never contacted us. Woke up at 7:30 for nothing...????
14th Aug 2015 (9 years ago)
C O'Neill
Have just left a flat rented by Belvoir and my flatmates and I have dealt with some incredibly rude, patronising and frankly unhelpful staff in the moving out process. Avoid if possible.
Tenant
11th Aug 2015 (9 years ago)
K Naik
Had the most annoying experience with Belvoir Edinburgh.
They had advertised a property at a price 'A'. I made an offer which got accepted by the landlord by the evening.
When the time came for paying up the deposit, I was told the rent is not A, but 'A+25'. I was quite surprised and annoyed and asked the lady to check since their website and rightmove both advertised the rent as 'A' for the property. And then I was told there has been some kind of a MISTAKE.
REALLY?? mistake at 5 places on your website and also on Rightmove???
Had they told me my application was rejected or the rent was 'A+25' in the first place, I would not have been so upset about it.
Do not deal with them to avoid disappointment. Cheats and unethical bunch of people.
29th Jul 2015 (9 years ago)
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