Are Belvoir - Edinburgh Right For You?

Friendly, quick to respond, good at resolving issues quickly. The best agency I’ve rented from in my 12 years living in Edinburgh

Third Party Review - this review has not been verified by GetAgent.

Worst agency I have ever had the misfortune to rent with. Landlords be careful as I am aware that the tenants prior to my move in had completely wrecked the place leaving the landlord out of pocket and very stressed with multiple people living in the 2 bed property. Issues were raised upon move in of the flat being unclean, dead bugs in the carpets, the couch covered in animal hair to name a few. These complaints were met with stonewalling and for months they put up the defence that they could not reach the landlord. Four weeks went by without hearing a word from them despite effort being made to try and reach out to them, it wasn't until they were threatened with legal action that the general manager finally reached out. Will never rent with them again and would warn potential tenants to stay well clear.

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Belvoir have handled properties for me for over 10 years - excellent team, very responsive and help resolve issues quickly. Highly recommend them for landlords and tenants.

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Good service and Belvoir do not belong in the same sentence together. We've had two years of terrible service from them, and only once we threatened to take further action, did we start seeing results - unfortunately too late. There is one shining star at Belvoir, namely Lorraine, who tried her best to assist us, but we already incurred too much damage. We rented a property that had a damp issue from the start - nothing was done about this. Engineers twice recommended to replace the shower - nothing was done. It is so bad that it caused mould on our mattress!!! It started affecting our health.
We complained about a fish and carpet beetle issue which was in the property before we moved in, and Belvoir recommended that we use cinnamon and citrus peels. Eighteen months later, they finally sent out pest control but not before we already had losses in clothes and further damage to the carpets.
I could continue with the list of issues we experienced, but I'll run out of space. I would NOT recommend using Belvoir as agents.

Third Party Review - this review has not been verified by GetAgent.

I have rented a flat with Belvoir for 6 years. I've never had any issues, and maintenance requests are dealt with swiftly. I have dealt mostly with Lorraine Doig, who is a pleasure to speak with and gets things done quickly.

Third Party Review - this review has not been verified by GetAgent.

I came to leave a review cause I wanted to say that, being new to the Edinburgh market, as I was calling around and visiting a number of agencies across the city in September last year to gain an insight and learn what I needed to do to rent a property in the city, Belvoir gave me the best service by a mile. I was then surprised to read the reviews that have been left by a variety of people. While Belvoir never had any properties available at the time that were suitable for me to view, they offered to add me onto their list so I’d get emailed every time anything that met my (very specific!) criteria came up. The lovely lady I spoke to (who’s name I sadly can’t remember) spent over 20 minutes on the phone to me answering every question I had regarding reference checks, application process, safe areas to live, good value for money etc. She was cheerful, friendly and very helpful/knowledgeable. I later popped into the office and both of the ladies that greeted me again were cheerful, friendly and helpful. I can’t say I received this service from any other agent I have come into contact with. Every time I have called the office to check if any other properties might be coming on the market soon, my call has been answered quickly and the staff have been kind and efficient. I have found other agents to shut me down quickly and have a ‘couldn’t care less’ attitude. It’s a shame that Belvoir haven’t been able to find a property for me, by no fault of their own, as I would have liked to have given them the opportunity to be my managing agent as I believe firmly that they would have proven wrong a large number of the, what I believe to be, quite frankly, exaggerated and untrue reviews.

Third Party Review - this review has not been verified by GetAgent.

Excellent service. Belvoir look after all my properties and I, without hesitation, would recommend this company. Their attention to detail is amazing, without any fuss they manage my properties which is so important to me as I work full time and live some distance away. As soon as my tenants give notice, Belvoir take it on board to organise everything. Tenants moved out on 24th January 2020 and amazingly new tenants are moving in this weekend. Belvoir has completed checks, sorted tenancy agreement, agreed an excellent rental income while making sure the apartment is in excellent condition for the tenants. Looking after both parties. They have sorted extra keys, sorted cleaning and painting issues, again with no trouble to myself. I have priced loads of letting agents and Belvoir are by far the best value for money as they are professional, friendly and extremely efficient. It is so important to be a responsible landlord and Belvoir keep me right in relation to deposit schemes, tenants rights and the duties as a landlord I need to keep.

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Sold my property through Belvoir. Efficient & knowledgable happy to recommend

Third Party Review - this review has not been verified by GetAgent.