Joe
Moved in 2022, fire alarms not fitted just left in kitchen cupboards, mouldy and broken white goods left in place, thick mould on floors and walls. Was told it was inspected and nothing to worry about. Didn’t mind as we agreed we could carry out work to make the flat liveable and we love the area so moved in. In two years we have replaced our furniture over 4 times due to mould. 2024 come to move out, baring in mind we have spent over £1000 on flooring and decorating, carter shaw phone to tell me the decorating is not great. The walls are literally falling down and furry with mould, despite us cleaning them every week, which we have emailed countless times about to no avail. I also have doctors notes stating mould as a cause for an asthma attack.
If Carter Shaw would like to say any of this is a lie I can attach emails and pictures.
Avoid!... Read more
Tenant
26th Feb 2024 (11 mo. ago)
G watts
Tasha in lettings is a godsend. She has been so helpful and tenacious in supporting in a very challenging situation. Highly recommend to other landlords.... Read more
Landlord
8th Jan 2024 (1 year ago)
Jodie
Carter Shaw have gone above and beyond the average estate agency and deserve this glowing review!
Having delt with them on many occasions for years, I couldn't recommend them enough and will continue to recommend for both sales and lettings.
Not only do they provide an efficient service expected from an agency, they also care about you and your property! Which is rare and much appreciated.
Thank you to everyone at Carter Shaw... Read more
31st Oct 2023 (1 year ago)
A Wilson
Brilliant service and highly recommend!... Read more
28th Jun 2023 (1 year ago)
J Cole
My wife and I sold our property through Carter Shaw Estate Agents and cannot thank Rob enough! The property was a difficult sale but he really persisted and succeeded in overcoming every obstical and went above and beyond. So we would recommend their services to anyone we know. Thank you... Read more
Seller
13th Jan 2023 (2 years ago)
B B
I recently used Carter Shaw to sell my house in Poole. Rob was very helpful, communicative and reassuring throughout the process. Would highly recommend using this company.... Read more
Seller
4th Jun 2022 (2 years ago)
M Merridew
Throughout our recent property purchase Rob at Carter Shaw has provided an excellent service. Queries were dealt with promptly and thoroughly. Highly recommended.... Read more
Buyer
28th Apr 2022 (2 years ago)
P Capper
We recently sold our house using Carter Shaw. Rob was professional, friendly, helpful and kept us up to date throughout the process. Would definitely recommend and use Rob again.... Read more
Seller
16th Jan 2022 (3 years ago)
J Omidvaran
George and Rob were always at hand and very helpful and effective to facilitate communications between Vendor and myself (buyer) to clarify all matters relating to property. Really nice Estate Agency.... Read more
Buyer
4th Nov 2021 (3 years ago)
I Me
Carter shaw are very good at what they do. Rob was incredibly helpful with selling our flat. When communication was poor between solicitors, he really helped to apply the pressure and get things moving. Responding to texts, calls and emails pretty much instantly really helped ease the stress of moving. Would highly recommend these guys to anyone as they truly do go above and beyond.... Read more
Seller
6th Sep 2021 (3 years ago)
R Blair
I have just completed on my first purchase of a property. Carter Shaw have been awesome.
I was dealing with Rob who has been amazing, throughout the whole process. Helping push things forward, and also being super responsive. When I needed info, Rob had the answer.
I cannot fault Carter Shaw (especially Rob) at all.
Thanks all - I will definitely recommend to friends and family. And I will be back when it comes to selling.... Read more
Buyer
26th Aug 2021 (3 years ago)
D Brooks
Very helpfull and supportive throughout the whole process from start to finish. Thank you Carter Shaw. We would definitely recommend you to friends and family.... Read more
24th Aug 2021 (3 years ago)
Ashley
I just brought my first flat through Carter Shaw and I can’t thank them enough for all there help and professionalism. It was such a daunting process but George made it so much easier for me. His communication was excellent and his knowledge made the process so much easier. I would highly recommend Carter Shaw and the fantastic team that work so hard.... Read more
Buyer
21st Jul 2021 (3 years ago)
P Andrews
I have just brought a property through Carter Shaw. In the middle of a pandemic the whole process from seeing the property to moving in took 5 weeks. When small issues occured both Rob & George were able to act professionally, openly and sincerely. They liaised with solicitors and the seller without fuss and drama. The process as stated took the quickest time it could and this was certainly due to their professionalism. They did what they had to do and that little bit more. I highly recommend using this independent estate agency.... Read more
Buyer
22nd Apr 2021 (3 years ago)
R M
Recently purchased a property, George was helpful throughout. I would happily use them again.... Read more
Buyer
13th Apr 2021 (3 years ago)
S Pounds
Poor messaged 3 times no reply... Read more
21st Mar 2021 (3 years ago)
J Bealey
Would I use Carter Shaw again ? Yes, without hesitation.
The cost of moving is expensive and the journey can be very stressful, but Rob and George took that stress away and gave us a professional service that was worth every penny.
They made sure that the process was smooth and kept both us and our buyers in the loop all the way. Thanks for making it happen - Great job guys!!... Read more
Seller
23rd Feb 2021 (3 years ago)
J bishop
I chose Carter Shaw as my estate agent to sell my house during challenging times of a Pandemic! They successfully found me a buyer and I can highly recommend Rob who is extremely professional but without all the Estate Agent speak! Very personable and efficient.... Read more
Seller
22nd Feb 2021 (3 years ago)
K G
Just wish they would help... Read more
22nd Feb 2021 (3 years ago)
L Ellis
I phoned to view a property for BTL. The estate agent said they'd phone back for a viewing time. They never phoned back. This is 4 days ago.... Read more
20th Feb 2021 (3 years ago)
R Clark
Such a friendly and super helpful group of estate agents! Help me sell my house, despite lease issues and a lockdown. Would definitely recommend - nothing but good things to say about Carter Shaw.... Read more
Seller
15th Feb 2021 (4 years ago)
V
Rob and George are polite, courteous, caring, and provide good old fashioned service, which is sadly lacking in other companies these days. Kept us informed all the way through, and nothing is too much trouble for them. Thanks guys!... Read more
12th Feb 2021 (4 years ago)
M Ghasemi
I rented a flat with them. They are really incapable. They unlocked my flat without notice. Come always behin my door and check me. They do not believe we don't have noise. The neighbor had complained about water pump noise they send the letter to me.
Really bad experience with them.
Now I move out and they pay my deposit but they did not report to council. They are especially the lady Tash just think about money.
Very bad experience about renting with them.
Carful...... Read more
Tenant
27th Oct 2020 (4 years ago)
V Mordavszky
Avoid as a letting agent. Unless you want to be tangled in an endless, bitter dispute over the deposit with them. Dirty game...... Read more
Landlord
11th Aug 2020 (4 years ago)
A Grisius
Excellent service... Read more
11th Aug 2020 (4 years ago)
M Cunningham
I found Rob and George to be professional also kind caring and always ready to help with any problems I had with the property. I did not think i would find such a great Estate Agents but they are the best I have ever used More people should know about them I cannot fault them on anything... Read more
5th Aug 2020 (4 years ago)
P Dodd
They don't get back to you when you leave a voice message nearly aweek ago and still waiting to know about a property?... Read more
4th Mar 2020 (4 years ago)
L Barry
I walked the length of Ashley Road talking to Estate Agents when my daughter needed to sell her flat. Carter Shaw were not the cheapest but not the most expensive either. As soon as I spoke to Rob I knew he would get the business and it turned out to be a wise choice. Rob conducted several viewings within the first couple of days and the flat was sold.....SIMPLE! Not so simple because that was the start of 5 months worth of solicitors dragging their heels and asking impossible questions etc. Without Rob's active participation and liaison through the entire process I don't think we we would have made it through to completion. That is the sort of service and support that an online agent couldn't provide. Our thanks go to Rob, George and their great little team at Carter Shaw.... Read more
Seller
12th Feb 2020 (5 years ago)
P J
What a joke. Reported an issue with them on behalf of 15 Evering Avenue for a non stop alarm keeping us up since Friday. Noone has turned up to disable the alarm. Weekend ruined. Not even able to replace a fence panel in 2 months either. Wasters.... Read more
7th Dec 2019 (5 years ago)
D Tuck
A big thankyou to Rob and George , sold our bungalow within 2 weeks ????, Always straight and honest , none of the unnecessary flannel .
They know their job very well , One fixed price from the beginning , no extras ! .Always there to give us a run down of the viewings , nothing was ever too much trouble .
Really guys for me , you smashed it
THANKYOU... Read more
Seller
23rd Nov 2019 (5 years ago)
L Piper
Made our first house buying experience smooth and easy. The team were always on hand to help. Highly recommend.... Read more
Buyer
15th Nov 2019 (5 years ago)
S Bowers
Really great service from George, Rob and team. Used Carter Shaw to sell our house this year and very pleased with them. They talk straight and not in estate agent cliches. Prompt feedback on all viewings and remained attentive after we’d secured a buyer to see the sale through to completion. Fee was competitive too. Would definitely recommend to others selling in the area.... Read more
Seller
28th Sep 2019 (5 years ago)
R Marshall
Very pleased with the service provided by Rob of Carter Shaw in buying our bungalow. All appointments were kept and questions satisfactorily answered. Rob was also able to recommend solicitors and a surveyor which was very helpful.... Read more
Buyer
5th Sep 2019 (5 years ago)
M Hector
We used Rob to sell our property and couldn't recommend him and the rest of the Carter Shaw team highly enough. His honest appraisal of our property, enthusiasm & knowledge of the local area stood out above the other agents we had around to our home. Rob made sure the our sale went through as smoothly as possible by liaising with all involved in the chain and we felt nothing was too much trouble for him. I definitely intend on using them again in the future.... Read more
Seller
5th Sep 2019 (5 years ago)
A Hart
A very efficient and friendly service that made the process of selling a house much more manageable. Would fully recommend to others as Rob's professionalism was second to none and kept us informed at every stage. A great service!... Read more
Seller
15th Aug 2019 (5 years ago)
R Naylor
After inviting a few Estate Agents to Value our property we felt that we could work best with Rob from Cater Shaw. We never regretted our decision. Rob was very professional , keeping us updated every step of the process and always there to answer any questions and give advice when we needed it . I would not hesitate to recommend Rob to anyone selling a property... Read more
Seller
15th Aug 2019 (5 years ago)
T “thestuffilove”
After trying with a couple of estate agents we joined Carter Shaw and sold within a few months (after being on the market for a year). Their service was exceptional, they kept us updated, reassured us (having not moved in 20 years) and eventually helped us move on to our new home. We could not recommend them enough, thank you so much Rob and George!... Read more
Seller
8th Jun 2019 (5 years ago)
J Deakin
NO STAR. ABSOLUTE HORRIFIC EXPERIENCE. Mould and damp in flat. Landlord gets arsey when repairs that aren't being done get asked for. Lack of contact between estate agent and myself. Condition of flat and stress nearly caused my cats death. Didn't give me adequate times to be able to let people in to view etc, causing me more stress.
NOT TO FORGET -
my tenancy ends 02/05/19 yet they're moving someone else in before that and failed to let me know until I called up 3 days before to ask how viewings were going seeing as I had to move out due to stress, mould, and fear of health issues.
ALL THEY WANT IS YOUR MONEY THEY DO NOT CARE
There's so so so so so much more wrong and horrible about it. I'm so ill with stress I've had to seek help from a Solicitor, which will be in contact with them soon.... Read more
Tenant
15th Apr 2019 (5 years ago)
A Rowley
Property maintenance is almost non existent. Attitude of staff leaves something to be desired. No compassion for Tennant's.... Read more
Tenant
26th Jan 2019 (6 years ago)
R Carolan

When a very close relative told me they had found a flat I was so delighted for them as this was their first flat to rent leaving their family home .
Exciting times you think
No
From the minute off I realized they had made a terrible mistake going with this agent...
I myself have rented for many years and all my experience with new landlords or agents have always been fantastic and so too the places I've rented.
When he moved in the flat it was left dirty from previous tenants ...
They informed him after taking his money and handing over the keys some one would be in to clean in a few days 5 days later after
He ended up paying for the clean to be done himself thier cleaners turn up .
It didn't stop their .....
Took 8 weeks or so too fix broken boiler so was without heating and hot water
Someone called Tash i belive was aggresive threatened them with all sorts of action and was very rude
Their was no need for her disturbing manorisum towards them
This was the first time they have rented and it's really put them off...
I'm sorry they had to experience this level of unprofessional conducted by this agent...
Pls people be careful x... Read more
25th Jan 2019 (6 years ago)
M Warren
Do not go through this estate agents! They are rude, self centred, and just geunuly not nice people. When ever I had a problem it would take forever for them to fix. They tried saying I caused lots of damage to the property when I lived there for a year and it was just generall wear and tear. Most of the 5 star ratings on here are from people that work there. Rather go through Dave wells bedsit then have to speak to these people again.... Read more
Tenant
24th Jan 2019 (6 years ago)
E Mc
Terrible service and They have no respect for customers. I cant wait to see them going out of business very soon... Read more
8th Jan 2019 (6 years ago)
A Gale
Really great experience of renting my first property through Carter Shaw. Kerry, Mandy and Reece were really friendly to deal with. Settling into my new home - cheers guys. God bless. Adam... Read more
Tenant
15th Dec 2018 (6 years ago)
C Carroll
Very helpful and professional - we dealt mainly with Rob and we would use them again if we ever come to sell. Cannot recommend them enough.... Read more
22nd Oct 2018 (6 years ago)
M Ashton
Rob (and Carter Shaw) were excellent!
From offer accepted to completion (on a mortgage purchase) it was all completed in 6 weeks. Rob was always around to take our calls and if not available, he was quick to respond.
As a first time buyer we were unsure of the process. Rob helped us every step of the way.... Read more
Buyer
13th Aug 2018 (6 years ago)
N Solutions
Amazing lettings team , move went very smoothly with their help , nothing was too much trouble for them . A very happy tenant... Read more
Tenant
4th Jul 2018 (6 years ago)
K Rebecca
Wouldn’t rent from them, a month in had mouldy flat all my stuff is ruined, rude staff, complained about needing stuff fixed for fixed weeks before moving after 6 months... wouldn’t rent ever again.... Read more
Tenant
12th Dec 2017 (7 years ago)
D Aparicio
George from Carter Shaw has been absolutely super from start to finish in the process of selling my property. I found him to be totally professional & a geniuinely friendly & nice man. He listened to me & helped me through the whole process. Rob was also lovely & proffessional. What a great team, I can't recommend them more highly.... Read more
Seller
16th Nov 2017 (7 years ago)
B Platt
I used Carter Shaw when I was looking to buy a Property and I found them extremely helpful and professional..... They had extensive knowledge of the local area and made the buying process relaxing and stress free! Great Work... Read more
Buyer
6th Aug 2017 (7 years ago)
J Wharton
Great service from Rob at Carter Shaw - even though they were the Vendor's estate agents, they kept me informed every step of the way and treated me like I was also their client. I would highly recommend them and will be back to use them in the future when I come to sell!! Thank you so much for all your help.... Read more
Buyer
18th Jul 2017 (7 years ago)
A Hunt
George and Rob were fantastic throughout the buying process. They kept in contact regularly, provided any information I needed and made the process as straight forward as possible.
I appreciated their honest and professional approach - I would definitely recommend Carter Shaw, Parkstone.Thanks for all of your help in buying my first home.... Read more
Buyer
17th Jun 2017 (7 years ago)
S rudenko
Sold my house in Parkstone through Carter Shaw. Excellent service. Would use them again if I had another property to sell.... Read more
Seller
10th Jun 2017 (7 years ago)
R Witczak
Our experience was great friendly efficient from start to finish Rob was great to deal with keep doing what you do guys it is a winning formula thanks again... Read more
5th Jun 2017 (7 years ago)
A Gowhar
Recently sold a property through Carter Shaw, found George very professional with regular updates throughout the process, would highly recommend!... Read more
Seller
21st Mar 2017 (7 years ago)
T Judge
My partner and I have recently gone through the process of buying a house. It was a long and stressful journey and I'm confident we wouldn't have made it to the end without the help of Matt and George! They also did a fantastic job of looking after their other customer, (our vendor) as she required extra support and I feel they juggled this perfectly by keeping us both fully informed and by working hard toward our common goal.
Thanks again for everything guys, if I know anyone who is buying or selling a property in the future I'll be sending them your way.
Tom & Ang... Read more
Buyer
10th Dec 2015 (9 years ago)
I Brown
Matt & George are dedicated, hard working and absolutely brilliant at what they do. They sold my flat for me in June on the first viewing after another agent failed for months before. The whole process has been smooth from start to finish, they have kept me updated with progress and what should normally be a stressful experience has been handled by true professionals. I would not trust anyone else to sell my property again! Keep up the good work boys!... Read more
Seller
20th Oct 2015 (9 years ago)
M fountain
Excellent and professional service from George and Matt! I thoroughly recommend Carter Shaw to sell your property! :-)... Read more
21st Sep 2015 (9 years ago)
J Boster
I've rented a property out through Carter Shaw for a number of years, and the management service has always been efficient. I was looking to add to my portfolio and Matt & George were able to find me a suitable Freehold house with tenants already living in the property, meaning I had rental income as soon as I completed. They were also recommended me a local solicitor to help get the purchase through in 8 weeks. Very Happy.... Read more
Landlord
29th Jun 2015 (9 years ago)
K Lawson
A neighbour recommended Carter Shaw to me and I am so pleased to have acted on it. Not holding a high opinion of Estate Agents, I was delightfully surprised by the professionalism and attention I got from Matt and George. When showing viewers around my property they were knowledgeable on my house and the neighbourhood, which has not been the case with different agents previously. Their presentation of my property on paper and on-line was to a high standard and with a care to detail.
We had three offers and accepted one - moving in the very near future.
This is an unsolicited endorsement I am very pleased to make, in the hope that other sellers get the service they deserve. I don't expect to move again, but Carter Shaw would be my first choice agent if I did... Read more
Seller
17th Jun 2015 (9 years ago)
C Hoyland
I used Carter Shaw to sell my house in Parkstone, the service from start to finish was excellent, they really pushed to get me the maximum price and took the time and effort to iron out all of my little worries.... Read more
Seller
17th Jun 2015 (9 years ago)