Castledene Property Management is an award winning letting agent managing 2000 properties over 7 branches with 50 staff throughout the North East.
We have 5 company values, Customer service excellence, integrity, passion, accountability and consistence and with that in mind everything we do is reflected in these values, we pride ourselves on being held to the highest of standards each and every time.
Training and Development
You wouldn’t trust your most valuable asset with an untrained person, would you? EVERY employee at Castledene is trained to ARLA standards. Training and development of staff is of the upmost importance when looking after property as it can be a legal minefield. We are a procedural driven company and have robust and impressive policies that all are staff are trained to follow. This ensures you get the same consistent high-quality service each and every time.
People can only rent your property if they know it’s available and that is why marketing is key to letting your property. We advertise on EVERY major property portal, with enhanced listings.
It takes skill and expertise as well as good local knowledge to deliver an accurate valuation and with our experience you can rest assured Castledene can provide this.
Protection of client funds
We not only have client accounts but we have fidelity insurance which means complete protection for all your funds, giving you complete piece of mind that no matter what circumstance may arise your money is safe and secure. Does your letting agent provide you with this same level of security? Castledene Sales & Lettings (Spennymoor) Limited is part of the Propertymark Client Money Protection scheme, see our website for full details.
We are members of the Property Ombudsman, which offers a complaints and redress scheme for clients. Tenant and Landlord fees can be found on our website, in the tenant and landlord fees section.
Wednesday 9:00am - 5:00pm Saturday 9:00am - 12:00pm