Castledene have 12 branches and they mainly list properties in DL14, TS24, SR7, DL16, DH9, NE38 and DH4. Over the last six months, they've listed 350 properties, with an average time to sale of 17 weeks.
Estate Agent fees vary depending on the area and the level of service offered. In the areas Castledene operate, the average fee is 1.31%.
Most of the pages on their website are permanently down including the contact page. I'm overseas so didn't want to call. I couldn't find their email but eventually found it on the About page of their Facebook page.
I emailed them. No response for three days. Then I got a message saying they couldn't get the link I sent them to work. Not sure why. I doubled checked on various browsers and it was fine.
I sent a screengrab. They told me that their colleague was dealing with this and they'd get in touch.
Now four days in and still no response. Awful - really awful.
I know that no one is having an easy time of this but I'm a lone parent, trying to move myself and my kid across the world in the midst of a pandemic (and arrange to quarantine). Even some very basic service would be a bonus.... Read more
We have been in contact with local agents over the last year and have to say that our dealings with Red Hot Property in Hexham has been our best experience. Responsive and great level of service. Special mention to Cheryl who gave us a virtual tour of a property during lockdown and Matthew who also gave us a virtual tour of a property and has made rental of our new home simple, I can only assume the rest of the team are working to such a high calibre - in which case they are a team to be proud of. If we're in a position to buy, we are sure to look to Red Hot Property first.... Read more
Thanks to Red Hot Property we had a stress free tenancy, the majority of which was during a global pandemic and multiple lockdowns! The team were very responsive to any queries that we had and even though we never needed to use the maintenance service, the additional peace of mind was greatly appreciated.... Read more
at the begining the company were very efficient and the selling guide was first class, first let down was when they said they would do accompanied viewing which didn't occur. they advised us that the purchasers could go ahead as they had the money available, 7 months later we are still waiting for completion, we turned down two other buyers on this advice. not happy with how they have handled the sale.... Read more
After using Castledene last year to sell a property for me with great results, I went back to them for one I had for sale in Hartlepool. The office manage Louise came to view and was impressed with the property, saying she would have no problem selling it for me. After one week I had offers and accepted one of them. We are just waiting for the searches to complete for the sale to go ahead. I am that impressed with Castledene, I have put another 4 of our properties with them to sell for us.... Read more