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Estate Agents in Horsham
Cubitt & West - Shared Ownership

Cubitt & West - Shared Ownership

3.3

38 reviews

42 Carfax, Horsham, RH12 1EQ

Cubitt & West Shared Ownership are an estate agent in Horsham. They mainly list properties in BN2, BN3 and KT24. Over the last 6 months, they've listed 38 properties, with 0 currently on the market. Most of the properties listed have 2 bedrooms.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 5:00pm
Sunday Closed

View all details

Cubitt & West - Shared Ownership Reviews (38)

Have you used this agent?

All (38)

Seller (10)

Buyer (7)

Landlord (3)

Tenant (6)

General (12)

S Godfrey-Cass

Lovely people, incredibly helpful, really friendly and professional. Would recommend to anyone selling their home.... Read more

Seller

16th Nov 2021 (3 years ago)

J Hartigan

Special thanks to Liam from the team for being so professional, helpful and courteous throughout the whole process. You shone like a star in the night sky. Highly recommend Cubitt & West for anyone interested in purchasing a property.... Read more

Buyer

9th Nov 2021 (3 years ago)

J Dommett

Don't normally give out 5 star reviews but I have to say Liam and the rest of the team were exceptional in finding the best place for me. Gave the things I was looking and came back with a couple hours with all the places I could afford, and what best matched what I was looking for. This is the second time I have bought a house and I have to say this has been the most seamless and most helpful experience I have ever had giving tons of information Would definitely recommend to anyone, looking forward to buying my next property through them.... Read more

Buyer

3rd Nov 2021 (3 years ago)

I Nash

A complete lack of proactive support regarding an existing rental or in finding potential replacement tenants. We understand the impact of Covid but it's now become Cubitt & West's excuse for poor service. My advice, find a different, proactive and enthusiastic letting agent.... Read more

Landlord

28th Sep 2021 (3 years ago)

A Batchelor

Excellent service. Professional and attentive.... Read more

18th Sep 2021 (3 years ago)

S Clark

Highly recommend Cubitt and West and Sam Collins at the Horsham branch. Super helpful guy and extremely knowledgeable and professional. Was able to confidently answer all my questions and concerns and felt extremely happy with the service. Keep up the good work you are doing! Would have no hesitation in recommending Sam and the Horsham branch.... Read more

2nd Aug 2021 (3 years ago)

C davies

Excellent 5 star service from Cubbitt and West in Horsham helping us sell our flat recently. The service was very professional with good regular feedback on how the process was progressing which was appreciated as it can be a stressful time. Team very friendly and package was competitive and we also took advantage of their recommended conveyancing partners which were first class.... Read more

Seller

11th Jun 2021 (3 years ago)

D GT

The staff have been so amazing with us in our house hunting journey. Always looking for us and giving us the best advise. Laura has been awesome so thank you so much! Looking forward to house hunting further with you!... Read more

27th Mar 2021 (3 years ago)

O Morrison

We’re extremely pleased to have recently bought a 3-bed house near Horhsam Station via Cubitt & West. Aran did a great job and we’re extremely grateful for his excellent service. Highly recommended!... Read more

Buyer

9th Mar 2021 (4 years ago)

A Gill

Liars and bullies. I was buying a property through this firm, it was taking a little longer than 'normal' due to a boundary issue. I was quite happy dealing with the initial agent who showed me the property and a admin lady who I'd been I regular contact with. Out of the blue 'Carl' texts and emails me and without introducing himself just starts telling me they're going to remarket the property if I don't exchange soon and I'm going to lose out etc etc. A little while down the line it gets to exchange day and my solicitors have heard nothing from the vendors solicitors. In order to progress things I call the branch and speak to Aaron asking him to make contact with the sellers solicitors, as technically I'm not allowed to speak to them! Over an hour later and there's no movement. I call back and speak to Aaron who assures me he's tried to call them 3 times and couldn't get through. I'm now getting desperate as I have everything arranged for a few days time and need to exchange today (now 1645). I call the vendors solicitors who pick the phone up after 1 ring. I tell her the estate agents have been trying to get hold of her which she replied to as 'b*llocks' as she had been sitting right next to the phone as when I phoned her! This branch will bully you through the process and then when it comes to the crunch and you need them to help you they just blatantly lie to you and don't help! AVOID!... Read more

Buyer

24th Feb 2021 (4 years ago)

J Gilbert

Horsham staff always responded to our queries It took a bit of wrangling to get our sale through, particularly with the pandemic causing no end of headaches and delays for things like searches. But the staff at Cubitt & West Horsham were always diligent, communicative and v helpful in getting us through the front door. Would recommend!... Read more

Seller

18th Nov 2020 (4 years ago)

C Pike

Laura and the team were always very helpful and responsive throughout the whole process. Having been involved with a number of different agents recently, they definitely stood out and went above the rest, so we would definitely have to recommend them!... Read more

13th Nov 2020 (4 years ago)

I Mcmurray

Not sure not been in there sorry, But im sure there very nice...... Read more

16th Sep 2020 (4 years ago)

Nathan

As a landlord of multiple properties with multiple agents, I have to conclude Cubit and West are all about the upfront and not about the follow through. I would say they are good at locating tenants and said tenants are usually of a reasonable caliber. Sadly once that part is done there ongoing service is to the landlord and tenant is shockingly poor to say the least. Under no circumstances take their managed letting service - they do nothing, are poor to respond and you end up managing it yourselves anyway - any managed service from this company is a total waste of money. Have them get the tenant then bin any further involvement with Cubit & West.... Read more

Landlord

4th Aug 2020 (4 years ago)

B Ward

Moved in and had a few snags on the electrics not working. Nothing has been done since February. Not even had a working over for the last 6 weeks. Not one call has been made to update me, no letter, nothing. Very poor attitude once you've moved in from a tenants point.... Read more

Tenant

24th Jul 2020 (4 years ago)

S rmstrong

Great service from the team at Cubitt and West when buying my new flat. Thank you in particular to Emma and Carl!... Read more

Buyer

4th May 2020 (4 years ago)

L S

My partner and i used their letting services and were nervous initially about renting out our own home. The manager Ryan was incredibly reassuring and knowledgeable and we felt very comfortable about using them as our letting agent. Highly recommended... Read more

Landlord

1st Feb 2020 (5 years ago)

A Lear

Friendly, professional staff, keeping us informed throughout the process. I've used cubitt and west twice now for selling and once buying, and would definitely recommend them to all.... Read more

Seller

27th Jan 2020 (5 years ago)

G Ireland

Great place, staff superb. Awesome.... Read more

13th Jan 2020 (5 years ago)

A B

After struggling to get viewings with another agent, we opted to switch to Cubitt and West. After valuing our property, James had kept in touch with a gentle, respectful and helpful level of communication and so when we decided to switch agents it was an easy decision. The slightly higher fees were certainly worth signing up to an agent that we felt we could trust and who has a good knowledge of the market and a professional, friendly manner. James and the team worked around our family and at our pace, to get us back on the market. James didn't just rely on internet marketing and an open day was arranged early on with potential buyers being actively sought out. This provided us with quality viewings and led to a quick sale of our property. We would highly recommend James and are also appreciative to Carl and the team. If James wasn't in the office, there was always someone with a friendly, eager to help manner and knowledge of our property at the end of the phone.... Read more

Seller

9th Sep 2019 (5 years ago)

J Jorgensen

WORST SERVICE EVER! Zero stars! A flat that C&W horsham manage is above ours and has been leaking water into ours for over 2 years now. The previous owners of our flat tried to get it sorted and were ignored. Now we are trying and C&W horsham have taken more than 7 months to sort the flat they manage. (it only needed a new silicone seal on the shower!) Our flat is permanently moist as a result and is causing us health issues. They still don't seem to care. I elevated it to the branch manager and she promised the world and did nothing! Very very frustrating.... Read more

28th Aug 2019 (5 years ago)

S Goodway

Experience was shocking from start to finish. Pushed the other side of the transaction to their 'recommended' law firm and as a result a transaction between an empty property and sole first time buyer took 115 days. Didn't even bother to update me throughout the entire period unless i chased them.... Read more

Buyer

20th Aug 2019 (5 years ago)

M Clark

Straightforward and easy sale! Very good customer service and always someone at the end of the phone or email. Would highly recommend Carl as a lead agent.... Read more

Seller

20th Jun 2019 (5 years ago)

B Taylor

James has been very supportive and helpful to me and my partner with buying our first home. He went out of his way to ensure the process went as smooth and quickly as possible. He is very professional and very approachable. We cannot thank him enough!... Read more

Buyer

20th Jun 2019 (5 years ago)

S Armstrong

Carl and the team have been fantastic with the sale of our property, with a previous bad experience with another estate agents the Horsham Team have restored our trust. They have been open honest and communicated well. If we ever decide to move again in the future we would not hesitate to use there services again.... Read more

Seller

20th Jun 2019 (5 years ago)

C Lucas

James and his team have been most helpful from visiting us to first value our home, through to securing an offer of sale. He has always been available to answer any questions we have had and we are very impressed with the whole service offered and would thoroughly recommend! Having watched a neighbouring property sit on the market with another agent for a number of months and now dropping in price with no sale, James secured us an offer within a week of going on Rightmove, above our asking price. We couldn’t have asked for more! Thank you!... Read more

Seller

1st May 2019 (5 years ago)

J Quest

James came out and valued our property and we immediately felt at ease with his professional yet friendly approach. We have been really pleased with the efforts James and his team have put in to achieving us a sale and we look forward to moving in to our new home.... Read more

Seller

30th Mar 2019 (5 years ago)

S Atterbury

I was initially introduced to Rebecca through the Southwater office and from the first telephone conversation we had, I felt looked after and had someone in my corner.... Read more

1st Mar 2019 (6 years ago)

D King

Told property was available to view but had a nightmare trying to schedule an appointment. Rebecca is particularly pushy about getting you to use the C&W mortgage broker. When I didn’t agree to this, the property mysteriously became ‘unavailable’ but was still ‘for sale’ on their website. All the one star reviews can’t be wrong.......... Read more

13th Oct 2018 (6 years ago)

J Hirtle

I just received another letter demanding payment for non-payment of a utility bill to add to my list of debt collection letters, final demands and threats of court action for non-payment of bills and council tax. I rented a flat through C&W, the rent and all bills were supposed to be included in my rent. This is what it said in my tenancy agreement and this is exactly the hassle free reason I chose to rent the flat. When I started receiving bills they told me it wasn’t their problem and I should take it up with my landlord. It turns out that C&E staff notified all the utility suppliers that I was liable for water, electricity, council tax etc. despite my agreement saying otherwise. I have tried in vain to get them to sort the problem out, after all that is why my landlord and me have gone via an agent. They only seem interested in passing blame onto my landlord. In the meantime I have spend a lot of my own time trying to explain to the council, ulility suppliers that my bills are included in my rent, this has been very time consuming and costly for me. I had a very threatening letter that talks about me getting a ccj for non-payment of council tax, which is of great concern to me because I run a small business. Anyway, if you are reading this, Avoid.... Read more

Tenant

11th Oct 2018 (6 years ago)

S Molyneux-Perry

I was a tenant for 6 months and I have to say that Cubitt and West were the worst letting agents I’ve ever had. They were; slow to deal with issues when I moved in (4 months to fix one of the issues), didn’t respond to emails, lack of follow up with Landlord so I had to keep chasing them and finally they just don’t care. What a shambles! Avoid at all cost... Read more

Tenant

15th Sep 2018 (6 years ago)

K Smith

Really disappointed. I was first to call about a property that came on for rent - had 2 viewings booked in, both cancelled. Then told it couldn’t be viewed. Then told it was gone. Oh and only by me chasing (no calls to me). Will take my service else where.... Read more

Tenant

9th Jul 2018 (6 years ago)

V Stewart

Absolutely useless and unreliable. Constant calls to get things fixed and time after time - nothing gets sorted. Overpriced in fees and a waste of effort.... Read more

27th Jun 2018 (6 years ago)

S Hill

When looking for a rental property, the lettings sales team were amazing. Their after care, including raising jobs and repairs, was shocking. Would not recommend, it is not worth the hassle.... Read more

27th Mar 2018 (6 years ago)

L Pankhurst

The initial visit when selling is full of promises. Unfortunately they do not keep these and our experience was a catalogue of errors. One star is too much. My advice is to avoid.... Read more

Seller

24th Mar 2018 (6 years ago)

Sarah

WORST LETTING AGENCY/ESTATE AGENTS AROUND My husband and I rented two apartments in Horsham Gates with C&W and were disgusted by the service we received. We reported so many maintenance issues to them and nothing was ever resolved. Whilst we were in one of the properties for a year the extractor fan never worked so mould grew in the bathroom which we had to get removed, the balcony door wouldn't lock, a leaking pipe upstairs which leaked through the ceiling and in to our spotlights in the kitchen. When it came to the check out they took 2 months to return our deposit - we only got it back because we took them to the TDS! They tried to charge us for two call-out fees because of a leaking pipe because we "shouldn't have reported it". They also tried to bill us an estimated 12 month electricity bill in the month we moved out. We refused to pay their estimated bill and agreed to pay only what we owed (we had metre readings). C&W tried to tell us that the metres were faulty but never offered any proof of this. The TDS also mentioned that C&W were not allowed to take utility bills out of the security deposit, which C&W insisted they could do and threatened us with this if we didn't pay the bill. We reported a serious issue in the second apartment we lived in (floorboards falling near the balcony) which was also never looked in to. When we moved out of the second apartment they also refused to give us our deposit back again and demanded to take money out of it for so called damages to the property even though the check-out report showed no damage. Again - we had to take them to the TDS!!!!! We then had the misfortune of having to buy a house from them because the seller had only listed it with one agent, C&W. The sales guy who sold us the house left the Horsham branch after we'd put an offer in and didn't even tell us he was moving to a different branch. The sales agent (Rebecca) who then took over hounded us daily by phone/email and was so unbelievably rude when it came to us and the seller agreeing a completion date. She expected us to pay for our apartment and the mortgage, having them both overlap for a month so that we could meet the sellers ideal completion date. We had to explain as first time buyers (and being chain-free) we would only a agree a date which worked for us and certainly wouldn't look to pay for a mortgage and carry on renting an apartment with a month overlap. She then accused us of delaying the process etc - she was so rude and shouted at us down the phone that in the end we refused to deal with her direct and told her she would need to liaise with our solicitor moving forward for updates etc. For a company that has lots of branches, Cubitt & West are an absolute shambles. We have urged family and friends to never use them - they are unprofessional, unreliable, scamming agents that are always looking to con money out of tenants. Our advice to tenants/home owners is use a letting agency and estate agent that you can trust, we're yet to find anyone that trusts C&W!!!!!... Read more

Tenant

10th Feb 2018 (7 years ago)

I Leigovnieka

Stay away from this agency. Worst experience I ever had.... Read more

25th Jan 2018 (7 years ago)

A Moore

STAY AS FAR AWAY AS POSSIBLE Worst agent I have ever dealt with - will never use any and do not recommend anyone to do so. They made the renting process complicated from start to finish. As their fees are so high you would expect high service levels but this is far from the truth. When you call their office nobody knows anything, there is no product knowledge nor specific person dealing with matters, they all cross paths and to add to insult are all rude. After having a damp issue in my rented flat, it was agreed there would be a reduction of £25.00 for the last 2 months of my tenancy. Once I had sorted this out my bank and adjusted my bank standing order I called the office to check it was all ok and tell them I had done this and they said it was ok. I then received a phone call a few days later that I was owing £25.00 and had to explain the situation to yet another person. This time I made note of who I spoke to for my reference so this would not happen again. Days later I received a text message that I was £25.00 in arrears! Meaning I had to call them again and this continued for the remaining 2 months of my tenancy which just added to the stress of moving. It was the night before I moved the last voicemail from their accounts team stating I owed this minor amount - again, no communication their end. The 6 months I rented through Cubit and West were the worst 6 months I experienced on a customer service level and product knowledge and I am so glad I no longer rent through them. My situation was that the property was not advertised as a short term let by them and after 3 months of living there I was given Notice verbally but the lady on the telephone had no idea of how to do her job as in the end I had to serve Notice myself after them forcing me to look for accommodation elsewhere they then informed me I needed to give 2 months Notice before vacating the property as per my contract which it not what I was told by them on the phone. The named manager Adam Bottomley of Horsham office was most unhelpful through this stressful process and his strategy was to reply to my emails last thing in the day so that I could not follow anything up until the next day. SO GLAD TO NOT BE DEALING WITH THEM ANYMORE. My new letting agency are so helpful and nothing like them.... Read more

Tenant

8th Mar 2017 (8 years ago)

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