Purchasing a property can be a daunting process for a fist time buyer, but Richard made the whole process feel easy for us. He kept us well informed (more than our own solicitors) throughout the process and coordinated both parties. We highly recommend Brock Taylor.
Over £200 For tenant credit checks?? Should be wearing a mask.
No wonder the government is clamping down on tenant fees. Too many crooks. Thankfully estate agents will be obsolete in the future.
We have recently let out a flat through Henry Adams and I must say they were refreshingly brilliant! Attention to detail and really prompt action to any requests etc. We would highly recommend them and if I ever need to let another flat they would be my first port of call.
Being new to the area we needed all the help we could get to secure a rental property quickly. Sophie provided all the information we needed and expedited the process extremely professionally allowing us to move into our new home asap. I can't emphasise enough how excellent Henry Adams conducts their business and would highly recommend them to anyone looking for a proficient estate agent in the region.
Many thanks again Sophie!
I have just left my apartment after having rented via Courtney Green for approximately 2.5 years.
I have had bad experiences with estate agents previously and therefore was quite cautious and detailed when doing the inventory and check in process (probably too much so!), but when it came time to check out I thought the process with Courtney Green was very efficient and very fair. I received all of my deposit back minus only some professional cleaning costs which I had agreed to in my contract. Unlike some estate agents, they clearly care about both their landlords and tenants - even tenants that are leaving.
I would also add that when things went wrong at the apartment, for example the boiler or fridge/freezer breaking down, they were very quick to react to this, the communication was very good, and the contractors they used to put things right were top class - so much so that I am now using the same central heating company to install a boiler at the new home I am moving in to. They even responded to and handled issues on a bank holiday.
As a side note, my Mum also purchased a property in Warnham sold through Courtney Green, and they again did an excellent job with this, basically managing the seller's solicitor throughout the entire process.
A very professional and committed organisation, with honesty and integrity. I would definitely use them again, either as a tenant or landlord, or if selling a property.
Be careful with these estate agents! I would like to share the bad experience I have just had with Courtney green.
After the check out inventory, the landlord asked up £900 to cover various costs. Most of the costs were around general wear and tear like marks on the walls, a few scuffs in the carpet. The check in report was very vague but when it came to the check out they were thorough. Unfortunately, we didn't take note of every single detail and they took advantage of this. It eventually went to a dispute and we managed to keep a good part of our deposit.
Courtney green were never open about who they represent. Told us they represented both landlord and tenant. However in a dispute they were completely representing the landlord, even did the landlords case. They also advised us the landlord was being reasonable. If we had heard them we would have lost a huge chunk of our bond. Used our case to lodge the dispute and countered our arguments in the dispute application.
If you use Croxley Green make sure you are properly advised about your rights, independently from them and take note of every mark on floors, walls, garden condition. Our house was professionally cleaned every week, no shoes policy in the house, but they still managed to take money from our bond. They seemed very experience around disputes and know what to say to make landlord more favoured.
We don't want anything to do with them, ever again.
As a new landlord i feel that i have been looked after at every stage-i've just had a problem with my property and they worked hard to sort out the problem and keep the costs to a minimum-just what i wanted.
DO NOT TRUST THEM (FOR LETTINGS)
They doctored our moving in date forward by a month.
Mis-sold us parking with the property
Ignored all complaints and did not even try and help rectify the situation and have been obstructive with every issue we had.
I used Woodlands for my first rental property in 2014 and was really happy. It was a shame that when I was looking for a larger property they could not find me anything in the time frame I needed. they went above and beyond the whole time and I would highly recommend them. I used another company who have been awful from day one.
Woodlands horsham is the worst estate agents i have used for lettings , dint feel welcome at all , staff at times seemed miserable and made the experience of renting unenjoyable bad atmosphere in the shop . the prices and fees are by far the highest I've seen ! . To top it all of , if you have a problem in your property you cant even call the branch in horsham you have to ring redhill no matter what the problem may be . what a joke! . avoid!