I would definitely recommend Brock Taylor for both a seller or a buyer. Josh was great and gave us lots of advice on selling our property and was happy to help at every step during the sales process. Leanne, the sale progressor was amazing. She went above and beyond for us and also the buyer. She was always on hand and kept us informed at every step, working late and making sure she kept us updated. Leanne was happy to help, even though we are in lockdown during Covid 19, she has always found a way to help and was such a friendly person to chat to. Thank you so much Leanne for pushing our sale forward, you are a godsend
Not a positive experience. 1 viewing only and no feedback - took 3 of chasing to get feedback from the agent who had never seen the house before. After 2 months I insisted their agents see our house. When we gave notice the manager was rude and then sent multiple emails disparaging other agents and contradicting himself. Kept asking for Rightmove data and never received it as they had our email wrong and did not correct it. Already better standards and viewings after 1 week with new agent at same price.
The team of Jodie, Jade and Nicole were brilliant to deal with and made the whole process of renting my property very easy. Thank you very much for an excellent service!
My experience with leasing through Hamptons has been a very frustrating one to say the least. I’ve rent properties through Henry Adams, Courtney Green and Guy & Leonard and I really couldn’t have a more polar experience than I have had with Hamptons. Not sure how much this is down to Hamptons or the landlords but I would expect more support from an estate agency.
We were only informed of a boundary dispute after we signed our lease. We had many issues with the house since we moved in due to the poor condition when we moved in and many issues were left unresolved or simply “band-aided”. We also had a lengthy wait time for repairs that were carried out (no heating for 2 months in Oct/Nov)
At the end of the tenancy I had to wait 4 weeks to receive an account or total for the “damages” despite leaving the property in better condition than we received it. Th le landlord then wanted to claim nearly two thirds of the deposit back.
After several frustrating calls and having received the feedback that the landlord is our client not the tenant I feel obliged to caution potential future tenants against using Hamptons. Lovely people in the branch placate me but a simple lack of results has left me waiting and waiting for my deposit to be returned with still no sight of a resolution. Be careful with this agency unless you are prepared to wait a long time to get your deposit back or are willing to fight for it and can put up with paying your rent while any issues largely remain unresolved.
Great company, very respectable, Lovely offices and extremely helpful.
I would recommend highly for rental properties.
(Please avoid Knights Property based at Pinnacle Crawley, Cowboys!)
Be careful with these estate agents! I would like to share the bad experience I have just had with Courtney green.
After the check out inventory, the landlord asked up £900 to cover various costs. Most of the costs were around general wear and tear like marks on the walls, a few scuffs in the carpet. The check in report was very vague but when it came to the check out they were thorough. Unfortunately, we didn't take note of every single detail and they took advantage of this. It eventually went to a dispute and we managed to keep a good part of our deposit.
Courtney green were never open about who they represent. Told us they represented both landlord and tenant. However in a dispute they were completely representing the landlord, even did the landlords case. They also advised us the landlord was being reasonable. If we had heard them we would have lost a huge chunk of our bond. Used our case to lodge the dispute and countered our arguments in the dispute application.
If you use Croxley Green make sure you are properly advised about your rights, independently from them and take note of every mark on floors, walls, garden condition. Our house was professionally cleaned every week, no shoes policy in the house, but they still managed to take money from our bond. They seemed very experience around disputes and know what to say to make landlord more favoured.
We don't want anything to do with them, ever again.
Boscobel House, 109 High Street, Crawley, West Sussex
We have just sold our property with Greenaway and were very impressed with the local information Simon provided us with during the appraisal. They valued our property higher than other agents, and achieved asking price within 8 days of the property being on the market. They remained professional at all times during the process of the sale and made for an easy transaction.
I rented a house with Greenaway Residential for two years. I continue to have nothing but good things to say about Simon, always very friendly, professional and ready to help. Everything was fine in the beginning, really helpful when we sign the contract and help us with the references and kept us informed.
Throughout these two years we had several problems. When something in the house needed to be fixed it did take a while for them to send someone, I understand in this situations it also depends on the landlord but the communication could have been better. My experience with Greenaway started to decline when the landlord decided to sell the flat and we started to feel a huge pressure to allow all the viewings no matter the time which was difficult since me and my housemate both work as cabin crew and we have different schedules than a normal job. They were not understanding nor helpful. We sent emails notifying them of the weeks we couldn't have viewings but it happened that someone came anyway without informing us. Another similar situation happened when they booked a viewing with a potential buyer and no one showed up and asked us if it could be my housemate showing the house to the person. The worst thing that happened was when Raj decided to go to our flat for a viewing, without our confirmation, when we previously said we did not want any viewings without one of us present, and after that he locked the house using the wrong door lock so when I came back from work I couldn't get inside my house. Fortunately Simon was available to help me. We never got an apology from Raj and even later on we was never pleasant on his emails. At the end of the tenancy they continued not being flexible or understanding at all. Even returning the keys was a problem since they kept changing the arranged time (three times) even 15 minutes before the scheduled time. I do recommend Greenaway if you are a very flexible person without a job ready to meet all their schedules because they won't try to meet yours, and hopefully you'll be lucky enough not to deal with Raj. It was a shame because I really had high regards of Greenaway after signing the house contract. Unfortunately it only takes one bad employee to tarnishes the reputation of the agency. Overall it was just a very stressful experience.
Hilton Smythe staff were exceptional in providing support, advice and guidance through what was a difficult and protracted sale. All staff involved acted very professionally and were always able to respond in any way they could.
David Dorman Smith
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!