D O'Connor
Prior to signing the agreement l requested for blinds.
I was informed the day before l moved in, the blinds were installed.
When l moved in on the 30th April 2024 no blinds were installed.
I checked with the "then" property manager and the excuses were never ending.
I had no privacy l had to use bed sheets to cover the windows.
Fortunately there was a change in property manager.
Victoria came to do her 6 monthly inspection. I brought this to her attention. She was a "god sent"
She is very efficient ,caring and assured me she will address it at the next meeting.
Victoria is a very conscientious and gets on with the job. She cares about the tenants and ensures they are treated fairly. She communicates if l need to be informed of changes.
If it was not for Victoria l wouldn't have had my blinds installed.
I finally am enjoying my privacy .
My sincere thanks to Victoria current property manager. She is one of a kind.
Diana... Read more
Tenant
14th Jan 2025 (5 days ago)
G Adeyanju
Had a very smooth experience with Hannah and Fola. Thank you!... Read more
25th Feb 2024 (10 mo. ago)
G Galvin
Rented a room in a shared house with them for three years, never saw any of them in person. They were basically the laziest agency ever - every problem in the house (of which there were many) took a couple of weeks of repeated emails for them to call a contractor. We had a blocked sink for over 3 months until they reluctantly lifted a finger. (Of course, if someone was late on the rent, they would be in touch within a day).
The property managers were all the same: imagine the most annoying customer service rep who's ever emailed you - they were a rotating cast of that person. For all I know, they could all be a single AI chatbot, prompted to be as condescending and obtuse as possible.
I imagine they'll "have no record of me" like they've posted in response to so many other reviews. Two stars because they did eventually get most things fixed when we badgered them long enough, and they gave me my deposit back (because they were too lazy to ever do any inventory checks).... Read more
Tenant
3rd Dec 2023 (1 year ago)
T Meemanage
Mostly they respond to the tenants' queries at erliest possible and attending quickly to resolve matters.... Read more
Tenant
22nd Nov 2023 (1 year ago)
K Gsegaram
Mekan Samake is a really good agent he’s very nice and very quick with everything 5 starts to this company ????????... Read more
7th Aug 2023 (1 year ago)
F Medeiros
Renters: AVOID. Deplorable, avoid. Last issue I had three months ago, my shower was leaking/wasting 80% of its water output - which not only increased my water bill but also made bathing inconvenient and had a huge environmental impact. It took them ONE MONTH to have it fixed! ONE MONTH with an extra-damp, mould-inducing bathroom, and troublesome shower. Now the decades-old sun-cracked worn-down blinds fell down, exposing my home to anyone on the street - it's been several days, and not a single word from them. The Maintenance Request on their system is just ignored, my e-mail messages are never replied to, my phone call is cut short with "I'm checking that and get back to you" and they never do.
Renters, seek a rental agency that cares about your well-being. Properties in London, in general, are very old and maintenance demanding, if your agency doesn't do that for you you are in for a bad time. I'm reaching for my council for guidance, this is unacceptable and unprofessional behaviour.... Read more
Tenant
4th May 2023 (1 year ago)
T Chhabra
Daniel Ford were helpful when trying to find a property but have been awful with exiting a property. They provided the incorrect information how to vacate. They do not reply to emails for weeks unless you call them to chase up. Staff have been very rude on the phone every time I have tried to contact.... Read more
Tenant
26th Apr 2023 (1 year ago)
S Romero
All my experience with Daniel Ford was truly amazing. Johanna went above and beyond to make sure all the letting process was perfect, she was really efficient and always available to solve any questions. I wouldn’t doubt letting again from Daniel Ford. Thank you Johanna for making this process so perfect... Read more
Tenant
23rd Apr 2023 (1 year ago)
T Samedin
Thanks so much for everything. Thank you very much for helping us Ayo... Read more
23rd Nov 2022 (2 years ago)
A Sarna
I had a lovely experience with Daniel Ford. Mr Ayo Kehinde was a blessing and the service was exceptional. His responses were prompt and the entire experience from finding the house till delivery was executed and planned well. Thank you so much for all the help! Would highly recommend.... Read more
14th Oct 2022 (2 years ago)
O Hui
Agent is very irresponsible... Read more
10th Oct 2022 (2 years ago)
D J
Makan found suitable tenants for our property very quickly and we were satisfied with the rent achieved. The letting process went very smoothly from start to finish. We have used Daniel Ford for 3-4 years now and have been pleased with the level of service that has been provided.I would recommend Daniel Ford Estates-Lettings (and Makan Samake) without reservation.... Read more
Landlord
19th Sep 2022 (2 years ago)
P Devlin
Great customer service from Zully at DF. Definitely recommend!... Read more
30th Jun 2022 (2 years ago)
C Almeida
Prompt response. Excelent problem-solving.... Read more
16th Jun 2022 (2 years ago)
A L
I rented a property through Daniel Ford & Co Ltd. The support received during my tenancy was appropriate, the agency was responsive and quick to sort out any issues. The flat was beautiful and of high standard.... Read more
15th Jun 2022 (2 years ago)
M Haines
Very professional and a pleasure to deal with.... Read more
1st Jun 2022 (2 years ago)
K Portman
The Daniel ford team are an amazing and effective bunch. We’ve been working together for over 10 years and they’ve always come through... Read more
24th May 2022 (2 years ago)
L Santos
Very satisfied with the team, they are always quick and helpful about maintenance issues, many thanks to Zully for being promptly and professional.... Read more
Tenant
14th May 2022 (2 years ago)
A Kelali
fantastic and very professional service. I was greeted by Zulli at the Kings Cross office and she made my move very stress free highly recommended ??????????... Read more
Tenant
12th May 2022 (2 years ago)
B Peters
Quality world class service.... Read more
5th May 2022 (2 years ago)
G Single
Any issues that arise are generally dealt with quickly. Zully Chaudhary is especially communicative.... Read more
28th Apr 2022 (2 years ago)
R Kumar
I have been working with Daniel Ford & Co Ltd for long time now. I would like to thank you Zully for providing prompt responses to all my queries. Daniel Ford & Co is a company of professionals who are good in their dealings and provide support to their contractors. Thank you and it’s a pleasure to work with such a company.... Read more
26th Apr 2022 (2 years ago)
S Kumar
Daniel Fords is one of the best property managers I have rented a property from. They have a very good contractors working with them to sort out any issues on the house. The property mangers Sunil and Zully have been proactive in getting the issues sorted quickly.... Read more
Tenant
25th Apr 2022 (2 years ago)
P Titov
Had a great experience renting a flat managed by Daniel Ford. Dominik and Ola were prompt to respond to questions about the tenancy and the paperwork. Referencing was done quickly. An issue with an appliance that I discovered after moving in was resolved the next business day.
Updating after one year of tenancy:
- the flat developed several water leaks and a waste pipe leak, none of which were rectified during the tenancy despite multiple back-and-forth emails
- the agency won't return the deposit voluntarily referring to the paragraph about deductions for unpaid bills and asking for the proof that all bills are paid that two of the utility providers at the property don't provide... Read more
Tenant
14th Apr 2022 (2 years ago)
N nrp
A lovely experience again. Zully helped a lot with changing the fridge in the flat. It was quick and the fridge is a good size one from a reliable brand. Thank you so much again.... Read more
Tenant
11th Apr 2022 (2 years ago)
D Vreto
Quality service and fantastic staff. Thank you for all these year’s. Highly recommended Agency... Read more
8th Apr 2022 (2 years ago)
T Dibman
Very attentive to issues. Not disturbing and allowing hassle free rent.... Read more
Tenant
8th Apr 2022 (2 years ago)
S Hussain
Zully is excellent at her job, well organised and friendly, extremely helpful in dealing with any maintenance issues in the rented property . Highly recommended... Read more
Tenant
4th Apr 2022 (2 years ago)
K Sumananant
Relatively fast response.... Read more
31st Mar 2022 (2 years ago)
A Sanchez
Quick response and replacement for faulty appliances.... Read more
28th Mar 2022 (2 years ago)
PlumbBum
Very professional company will use again and recommend to otheres... Read more
23rd Mar 2022 (2 years ago)
T Agunbiade
Excellent service. Zully received my call in the morning, he promised to send an engineer same day. My heating was fixed same day. I am impressed.... Read more
19th Mar 2022 (2 years ago)
G deby
Initially, I was reticent because of some negative reviews, but I am happy with their prompt reactions in addressing the issue in my rented flat, special thanks to Zully Chaudhary who helped me address my concern promptly. Thank you again, every property manager should take your example.... Read more
Tenant
17th Mar 2022 (2 years ago)
H Brailey
We worked with Daniel Ford to make sure over 20 properties were electrically safe. They were very easy to work with with great and responsive communication. Highly recommended.... Read more
Landlord
17th Mar 2022 (2 years ago)
O Nwafor
They provide us a very personal & professional service. We sleep well at night. Thank you Ola and Team.... Read more
11th Mar 2021 (3 years ago)
D Kostienko
I had a pleasure working with Makan! Helped me out finding a place to rent. Highly recommend!... Read more
Tenant
10th Feb 2021 (3 years ago)
0o050o0
Built a long term relationship with the agency. Leasing properties using their management and lettings for the past 3 years. Great staff!... Read more
Landlord
25th Aug 2020 (4 years ago)
N Guo
I was dealing with Shabnam and it’s a wonderful experience. She is so kind and I would recommend her to my friends.... Read more
3rd Aug 2020 (4 years ago)
H Chana
Staff were very impatient to get my paperwork filed and even signed the agreement without processing my passport as ID which is very unprofessional and untrustworthy. After the agreement was singed there was lack of communication from their end on any issue I had with the flat. I would go several days without hot water in the building to which I would get either a vague or no response for several days. A few other issues with strangers parking in my spot also never got resolved which was disappointing. It got worse as I was coming to the end of the tenancy agreement, where one of the staff members reported back and tried to charge me an extra £80 for cleaning which was nonsense. When trying to clear the situation with their staff I was spoken to in a very rude and childish manner where Mr Sunil Kapadia was laughing and showed a "I don't care" attitude, being ignorant to not even know what the Tenancy Act of 2019 was. I find it shady how half of the reviews on this website are "test reviews" and fake, just goes to show how they need to improve. I tried to leave this exact review on their actual site, but apparently it has to be moderated and reviewed before published which is even more worrying. If I could give it 0 stars I would.... Read more
Tenant
11th Jun 2020 (4 years ago)
D Damianus
I worked for a company. Very low level of apartments. only painted flats. I do not recommend ... 0/5 ...: / photos for confirmation... Read more
8th Jun 2020 (4 years ago)
J Xu
I recently came crossed with Daniel ford estate and I have mainly been dealing with Shab. I must say the service is absolutely spot on and first class. Renting an apartment in London is not an easy task, especially in premier area in London. Shab has made the task easy and smooth. I really cannot say enough thank you to this estate agent! I really would like to recommend them to family and friends. With best wishes... Read more
Tenant
9th Mar 2020 (4 years ago)
R Wyman
We were having a very stressful time looking for a new home. Dealing with Shabnam and Makan made it less of an ordeal. They were able to help us move within the time frame we had. We have given 5 stars but we would have appreciated quicker email responses when sending in paperwork.... Read more
28th Feb 2020 (4 years ago)
M Farah
I had the chance to deal with Daniel Ford & Co Ltd. it was a good experience, the team is very professional and very swift in response. Shabnam is great! She is very helpful and always there when you need info/help. I am glad I knew Daniel Ford & Co team especially Shabnam. I highly recommend Daniel Ford & Co.... Read more
21st Jan 2020 (4 years ago)
S Lay
Specifically, I was dealt with by Shabnam and I have to say she’s an angel. She provides quick responses and always seeks to provide help. The company though can always seek to improve. I would recommend that the maintenance team respond faster to the requests made. Overall though, Daniel Ford and Co. has provided me with a great housing experience!... Read more
Tenant
20th Jan 2020 (4 years ago)
S Vicat
I rented a flat with this agency. The real estate agent Makan was very professional and helpful. I really recommend this agency. Thank you for everything.... Read more
Tenant
3rd Jan 2020 (5 years ago)
I MacNally
Unfortunately I am forced to write a review due to receiving such a poor service from Daniel Ford. Before signing the tenancy agreement for our flat the service seemed great, however once moved in we have been consistently ignored and spoken down to. We were left without hot water upstairs for over two months! As well as weeks without any blinds at the windows. I had to call almost everyday during this period as I was being consistently ignored via email. I had the displeasure of dealing with Beverly who was so incredibly rude over the phone I have never experienced customer service like it. As of right now we still have many unsolved issues in the flat. We have builders equipment left from before we moved in, and letters from the council stating the building is not compliant with planning. I feel we were lied to before handing over our money about the service that we would be provided. I do not recommend using Daniel Ford.... Read more
Tenant
14th Dec 2019 (5 years ago)
K Agyeman
Very quick and easy process with Daniel Ford Estate agency, they communicated well and were extremely professional. I would certainly recommend them and I'm thankful for the help provided by Makan and Shabnam.... Read more
7th Nov 2019 (5 years ago)
T Coleman
They don't show up to viewings!
If I could give them no stars I would. Made an appointment on a Wednesday to view Thursday evening after work.
They were a no show late at night. I checked the listing and it was let agreed but it wasn't when I booked the appointment or when i left work. They could have messaged me to avoid me getting home at 10pm for nothing!... Read more
17th Oct 2019 (5 years ago)
L Sears
I dealt with 3 estate agencies at the same time and I chose the one I felt the most comfortable with. Daniel Ford acted efficiently and quickly in terms of processing the paperwork, they showed willingness to help each time I reached out for support. When I moved in, I noticed a few issues in the flat after the previous tenants and Daniel Ford appointed their staff to fix those issues promptly. I would strongly recommend Daniel Ford to anyone and in fact I had already recommended them to three of my contacts. Daniel Ford thank you, you made the moving for me easy and good for me.... Read more
Tenant
14th Oct 2019 (5 years ago)
R C
THEY DO FRAUD.
AVOID AVOID AVOID they will try and remove this comment no doubt but google “Daniel and co fraud”
Google ADEYEMI EDUN... Read more
11th Oct 2019 (5 years ago)
N gayle
Gave me false hope, they need to communicate with the Potential tenants properly left me very distressed for the whole day. Took my deposit, not explaining facts. Going to the housing Ombudsman. Still haven’t got my deposit back. Avoid!!!!... Read more
Tenant
15th Aug 2019 (5 years ago)
G Teng
This particular agent:
Told me that I have 24 hours to prepare my rented flat for a viewing that I was not aware of until then.
- did not ask for my permission if I am free for the viewing
- did not ask for my permission to let the viewing happen without my presence (+ using management set of keys to let themselves in)
I don't own the flat, I am renting but it is still my living space after all. If this particular agent have asked me nicely instead of just informing and demanding everything, I wouldn't even post this review because this is really the last straw that I have endured for almost 2 years of such service from Daniel Ford.
I don't know much about the property culture in UK among agents but I do know it is basic courtesy to ask instead of demanding your current tenant. No one would want strangers in their living space without their presence or permission.
Please send all your agents to soft-skill courses such as improving communicating skills. Thanks... Read more
Tenant
25th Jul 2019 (5 years ago)
K Quezada
We have just spent 3 months to let them to rent our property through Daniel Ford & CO estate agents in London and it's been terrible.
They were friendly and helpful up to the day they rent the property. After this day, they have been awful, unhelpful, difficult to contact and tried to bully us into paying more money in some hide fees
They lied about the property's condition to some tenants.
Daniel Ford & CO estate agents are by far the worst letting agency I've dealt with.
Do not go with this company.... Read more
Landlord
7th Jun 2019 (5 years ago)
V Mahajan
Special thanks to Shabnam for taking so much care and being patient with the move
Lovely small team which gives all round services
Very organised and very diligent... Read more
24th May 2019 (5 years ago)
R Martelli
Great service and amazing costumer service!! Makan was very helpful in finding the right place for my needs and Shabnam made the reference process very easy and straight forward!!... Read more
24th Apr 2019 (5 years ago)
D Ram
We recently signed our tenancy agreement with Daniel F. Co. We were very impressed with their efficient attitude and extremely pleasant people we deal with, particularly Remick and Shabnam. I have no hesitation in recommending them given their overall experience and professionalism, happy customers :)... Read more
Tenant
20th Apr 2019 (5 years ago)
S Kan
I just rent a flat from them few weeks ago. House hunting is never an easy thing to do. I am absolutely amazed by them and their service. I have to say I was a little bit concerned after reading the comments from google in the beginning. However, they are great and super organised as a small scale real estate agency. I would like to point out Ms. Shabnam, she is very professional, generous and patient, as well as Mr. Makan. I will 100% recommend Daniel Ford, they are so much better than those chain and famous real estate agency. Good luck with house hunting if you are reading this comment:)... Read more
Tenant
20th Mar 2019 (5 years ago)
S Rahman
I was very skeptical in the beginning about the letting agent since I did not have any experience with them. The google reviews were a bit “unhelpful” I would say. There was nothing wrong with the agent and everything went absolutely smoothly. I am very happy with their service. Specially I would thank Ms Shabnam who actually went beyond her regular duty and helped me throughout even on her weekends. Highly professional, kind and organised. I would like to thank Mr Ola and Mr Makan for their generousity. Very pleased and satisfied overall. I would suggest the prospective tenants to physically meet the office at Kings Cross instead of talking over phone since it creates a lot of misunderstanding. I hope everybody gets the home they are looking for. Nowhere on earth, things are perfect 100%. The satisfaction is a state of mind. It is entirely personal and fully controllable by building trust and friendship.... Read more
Landlord
18th Feb 2019 (5 years ago)
E Brooks
Would highly recommend avoiding this company, they are extremely unprofessional, unreliable and rude. Any issue within our property has taken two weeks or longer to resolve. They do not take ownership at all and regard all issues to be your fault.... Read more
Tenant
13th Feb 2019 (5 years ago)
SimplyVee
Great company, great service ????????... Read more
17th Aug 2018 (6 years ago)
T Lu
Excellent service, very transparent... Read more
16th Aug 2018 (6 years ago)
T Milou
Awful business. Not surprised about FRAUD. that 's their practice for years. Keep well away... Read more
6th Jul 2018 (6 years ago)
T Milou
Awful business. Not surprised about FRAUD. that 's their practice for years... Read more
3rd Apr 2018 (6 years ago)
B Tunde
Just heard owner Adeyemi Edun was arrested for fraud and money laundering. Disgusting service. Stay far away.... Read more
14th Mar 2018 (6 years ago)
L Fung
Not really honest people .... manager shouts a lot unprofessional and CEO I just read that is guilty of money laundering and fraud. Check the newspapers. Very bad. Typical I guess. Stay away. No use... Read more
21st Nov 2017 (7 years ago)