We worked with Alex Leigh in the Islington office and found him to be helpful and accommodating. Whilst he technically represented the sellers (and we were the buyers) he went above and beyond to move the whole process forward expeditiously.
Awful service, do not be fooled by the glossy exterior...all for show.
Very high fees for such an appalling service, there was a problem with every step of the process from check-in to check-out for us and our landlord. With disorganised, dishonest communication and no attention to detail.
Robert Sterling from KF was excellent to deal with whilst we were living in Australia and searching for a rental property in London. He understood our requirements well and provided only the most relevant properties for us to inspect- which he even organised via conference video calls. The process was seamless from Australia and also when we arrived to London. We are extremely happy with our rental property. Thank you Robert!
I have dealt with many estate agents over the years but Jessica Bishop of Knight Frank St Johns Wood has shown outstanding qualities in a challenging market in a cool and calm way. She doesn't rest until the job is done.
Dylan and team are highly professional and likeable guys. They are very upfront and its easy to trust their opinions. We had our flat on the market for over a year with 3 other agents but Chesterton's found a good quality buyer rapidly and then were very thorough in the after sale ensuring we got to exchange. Thanks again Dylan and co!
The "service" received from Chestertons Hyde Park office is literally so bad it cannot conceivably be called a service.
An agreement was signed by both parties on a prospective sale agreeing to commission of 1.25%. The property was sold and Chestertons sent an invoice charging commission at 1.5%. When I refused to pay the difference, the South African sales manager Dylan James turned up at my house and literally tried to kick my front door in. My teenage daughter was inside and terrified. Mr James proceed to loiter at my front door for the best part of an hour - smoking cigarettes, shouting and threatening violence. Upon eventually returning to his office he called me and threated to employ heavy-handed debt collectors if I didn't cough up. I refused to pay a penny more than the rate agreed. Mr James eventually and ungracefully accepted.
This firm is arrogant, dishonest, and inefficient.
Great service when we purchased the property in central London. Adam was especially helpful.
I rented my flat via KFH and it’s currently managed by KFH as well. Therefore, I believe I have a lot of data to share about them.
Before signing a contract, everything is great. They are on time, reply to emails and are genuinely nice. After signing the contract, they don’t have time for you any more. They don’t reply to emails or reply in two weeks claiming that they are very busy. I am not able to get a reply to my questions from the property manager and it has been more than 3 weeks now.
Orly's team was great to deal with. We found their approach very positive and refreshing when compared to other agents. We decided to go with them because we could see that they were confident and professional. Once we appointed them they were very very efficient. We highly recommend the whole team. They know the market really well and and are very good at execution.
A very well organised agency. Quick to find tenants, highly professional throughout.
Chanel Rodriguez in particular has been excellent and a pleasure to work with.
I can most definitely recommend.