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Carter Reeves

3.9

94 reviews

Opens tomorrow at 9:00am

298 Gray's Inn Road, WC1X 8DX

Carter Reeves are an estate agent in Holborn. They mainly list properties in WC2, EC1 and N1. Over the last 6 months, they've listed 1 properties, with 4 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 6:00pm
Sunday Closed

View all details

Carter Reeves Reviews (94)

Have you used this agent?

K Hayot

I had a really disappointing experience with this agency. I was really excited about moving into a new flat, but the agency made the whole process super stressful. first they kept changing the move-in date last minute, which messed up all my plans. It felt like they just didnt care about how it affected me. On top of that, their communication was terrible. Every time I tried to get an update, they either didnt respond or gave me a vague answer. It felt like they were just stalling the whole time. And when I finally got to see the flat again before moving in, it was not at all like they described. There were issues with the place that they never mentioned before. In the end, I had to scramble to find another place because I just couldn’t trust them anymore. I struggled for months to get my money back, the whole experience was a nightmare, and I’d never go through them again. If you're looking for a reliable agency, this definitely isnt it.... Read more

23rd Oct 2024 (7 weeks ago)

E Maitre

This is the worst real estate agency in London. After we signed the contract with the landlord, the agency informed us that the flat would not be available until a significantly later date than originally agreed. They then started to invent rules to pressure us, falsely claiming that the contract was void. Furthermore, they failed to provide us with any accommodation between the originally agreed move-in date and the new date they proposed. In short, they are very toxic people who cannot be trusted and who wouldn’t hesitate to put you in a very difficult situation. They are utterly unreliable.... Read more

23rd Oct 2024 (7 weeks ago)

M Bodaghi

I would advise staying away from this agency. We mainly dealt with Ray. Our first interaction was him telling us that the keys to the flat were not in the office and that he couldn't do the viewing at 6pm like we agreed. He then managed to track them down and do the viewing at 8pm. He managed to make up for the agency's mistake and probably stayed late to accommodate us, so I'll give him that. He gave us a good tour and answered our questions, and we felt like we could make an offer. Upon visiting I realised one of my friends had lived in the same flat in the past, so I reached out to him and he warmed me that part of what Ray had said was false (nothing crucial, for example the fact that the landlord was easily reachable when in reality he had never been in contact with the landlord directly throughout his tenancy). He also warned me that Carter & Reeves they took a while to deal with issues, only after insisting a lot. Apparently they were pretty incompetent overall. We made an offer regardless. Halfway through the process an agent called Michael was added to the conversation. The only thing he did was to apologise about forgetting to send us the floor plans, which we never received. We agreed on a start date with them, then they asked to push this start date twice due to renovations happening in the flat, which we reluctantly agreed to. Then we finally signed the contract, with a September 12th start date. A week before moving in they wanted to push the move in date again to the 20th and did not offer any compensation, while all of us had already planned on arriving/being in London the week after. Given that the contract was signed, we argued that they were supposed to accommodate or compensate us in some way since they weren't abiding by the terms, but they kept arguing against that without providing any proof. A couple days later (on the 9th, 3 days before the supposed move in date), before the first issue was resolved, they mentioned that some of us had not passed referencing, and asked to draft a new contract where we would have to provide guarantors, despite the fact that they mentioned we wouldn't need them when we visited the flat. The contract we signed did not mention anything about referencing, and was definitely still holding up, so we tried to stick to it, but the agents once again threw a couple more unfounded arguments which did not hold up (I checked with legal professionals) to try to get us to draft a new contract, which would obviously benefit them on that first issues as well. When we tried to get more formal with them about respecting the terms of the contract, they stopped responding for 2 days, and didn't reply to calls. When Ray finally picked up, they once again gave a bad argument referring to an off topic section of the contract. Then they mentioned they wouldn't know when the flat would be available at all. They offered us another apartment, which we could visit on the day and move in to at a discount, but that flat was very dirty and of poor quality. We had to urgently look elsewhere with only a few days remaining. They did send our money back when we found something else. I think that threatening some form of legal action is the only way to get your point across with these agents. It's probably better to stay away.... Read more

10th Oct 2024 (9 weeks ago)

A Evans

Helped me manage things very well for a few years now.... Read more

18th Jul 2024 (21 weeks ago)

L Maini

AVOID!!! Awful managment by Husana, left without a landlord for over a month. Wasn't able to store or cook food for a month, constant issues with tenancy and a year long headache. Silverfish, broken shower, broken doors, broken windows, broken heating, just to name a few things that were ignored by Husana and landlord. Never, ever going through Carter and Reeves again.... Read more

25th Sep 2023 (1 year ago)

O Lemarchal

Carter Reeves helped us find a flat last summer when the market was an absolute nightmare. During our tenancy they were very responsive and dealt with any issue promptly.... Read more

30th Jan 2023 (1 year ago)

D KANAR

Carter and Reeves is a terrific agency with high standard professionals. Their communication was brilliant and were able to quickly find us a flat based on our specific requirements. The team is pragmatic and overall very engaging compared to the other agencies I interacted with. Best in the business!... Read more

19th Sep 2022 (2 years ago)

M Valentini

Best in the business! The team is incredibly experienced and helpful, starting from Michael, Silvia and Husana. They take care of the whole process with exceptional professionalism and attention to detail and are always available and responsive. All their properties are extremely high quality and in great locations. In this crazy market, differently from competitors, they care about the quality of what they offer and who they rent/sell to. Nothing but the best. Highly recommend!... Read more

16th Sep 2022 (2 years ago)

H Abou

My experience so far with Carter & Reeves has been great. Specifically, this has been because of Hussaina. She has been a fantastic agent; she’s extremely helpful, always friendly, and is simply the person to go to when things need to get done. From the first day she has been really reliable and always happy to help. It is our first time renting a private flat, and she has made the process much easier with her constant support. If you’re looking to rent from Carter & Reeves, I would highly recommend reaching out to her if possible.... Read more

16th Sep 2022 (2 years ago)

A Asare

At first, it was slightly challenging to sort everything out. However, Carter & Reeves quickly adapted and were extremely good at getting everything we needed sorted out.... Read more

19th Jul 2022 (2 years ago)

E E

Terrible experience I have made with this Carter & reeves. now I am in the process of dealing the deposit(DPS) because they put my deposit less in the DPS and I haven’t still got it back also they didn’t give me any answer too. So I’m just waiting for a few months... Guys, if you’re concerned to make a contract with this agency, never ever get it. you’ll be fully regrettable at the end. Also if you have any issues while you live there, you might not be able to get good service or repair from Carter & Reeves. I spent quite a lot of money cause they don’t really care. *does somebody know how to solve the deposit problem out? ????... Read more

11th Dec 2021 (3 years ago)

N one

Convenient service. Was happy with the way that the employees contacted and conversed with me. The Manager was direct and responsible, allowing me to feel safe when doing business with them.... Read more

27th Aug 2021 (3 years ago)

noskari2000

not impressed... Read more

5th Apr 2021 (3 years ago)

L zoneone

Absolutely terrible - I can only imagine that the good reviews on here are fake. 2 of the estate agents (I think was one was called Zara) were lovely and very helpful/professional to be fair, but the head guy (forgotten his name) was ridiculously rude. Repeatedly told us "you're new to renting, you don't know how it works", "you're lucky I'm patient, no one else would put up with this" and "you're such rude girls" - we were 24 year old masters students at UCL/ one of us was working in The City, and we'd been renting in London for 5/6 years and never had a single problem with any landlords or estate agents asides from Carter Reeves. Truly incompetent... Read more

31st Jan 2021 (3 years ago)

E Wang

Absolutely awful experience with carter reeves. They were supposed to be managing a flat we rented and they did so appallingly. Terrible phone manner and multiple calls to the office for months never resolved issues we had (broken furniture, bills they were supposed to pay that were included in our rental contract that we ended up having to pay for).... Read more

19th Jan 2021 (3 years ago)

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