Stacey was a kind, courteous and understanding agent who helped us find a beautiful place in bermondsey! She was a prompt communicator and facilitated our move really well. Acorn are really professional (especially compared to other real estate agents London), I definitely recommend them
Dodgy practices and unscrupulous agents. Do check their rating on Trust Pilot (Surprise! a lot more negative). This Branch is no different from the others I used before. Most of the positive reviews here are from landlords yet if you are renters you will be snookered.
Really very helpful and friendly, excellent service throughout. Made our first time purchase a smooth and stress-free experience with great communication - thanks!
Ridiculous they ask for a 1-day charge of rent just out of a wording game! We confirmed the end of lease date the same as the date we pay the rent each month. But no one ever told us before confirmation that the day is actually counted but not the night before. Why on earth would we pay for the one additional day given that we actually move out two days earlier to that? It was out of goodwill that we end the lease by the end of month sharp... then on contrary heard from them such an unfair and unnecessary treatment.
It is really a frustrating and disappointing process negotiating back and forth. Such an unnecessary waste of time.
I had a very nice experience with Foxtons - Kristina. She has been very helpful and supportive for my second chapter of my life. The first one was horrible and I was scared to have the same experience but I have been very happy to discover that there are nice real estate agents too.
Pushy, Snotty, Expensive and Pestering. We let a property in Bermondsey and got a cold call from the local branch of Foxtons yesterday saying they noticed our property was up for letting. It isn't, it is another apartment in the same block. I had to put the telephone down in the end. The guy was trying to get our business but their was no business to be had!! Oh, and their fees are really high!
We have just completed the purchase of property through Residential Realtors. We cannot thank Mr Shaun Marcelle enough for his dedication, time and tremendous efforts in helping to bring this to a faster conclusion. He was always polite, pleasant and nothing was ever too much trouble. A BIG thank you
This agent wastes peoples time as most advertised properties are fake and they flood Rightmove with these ads which you have to trawl through to get to the real listings on with other agents. They list the same property multiple times but with different number of bedrooms. They have properties on some roads, where the photos clearly are from a completely different area.
Having bought and sold many properties over the years and having had to deal, on occasion, with not entirely ethical estate agents, it was refreshing to buy through Knight Frank, Canary Wharf, particularly with the excellent assistance of Kiran Sandhu.
Despite a very fast moving market, once my offer, below asking price, had been accepted, the deal was done and the property removed from the market.
Throughout the purchase process, Kiran's knowledge of the area, and particularly of the property I bought, was a great help.
Since the purchase, Kiran has kept in contact and been available to give further advice on the local property market.
Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned.
Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle.
The amounts they charge are over priced, for instance key replacement for the window was charged at £75.
Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.
Dealing with Ernest-Brooks International made my journey to sell my property seamless and put my trust back into agents. They were professional, friendly and very efficient. Thank you once again, I shall be returning.