I do not recommend this place. Once you sign a contract the staff is not helpful anymore. I have a had a broken toilet that I need to flush it with pan and this problem has been in my flat during 2 years. I was astonished the response from the staff of this place, they ignored totally my claim to the landlord. Plus, every time I sent emails they were replied without even reading them. So disappointed with their service.
Samuel Prats was extremely helpful and efficient in the whole process of moving flats. He understood our urgency and our specific requirements and did not hesitate to help us at every juncture of our move. Thanks Sam!
I wish to post a review for Abby who was extremely helpful and worked hard to obtain for me a renew of the existing tenancy.
He was consistent and professional at all times.
An he always had my best interests at heart.
He was a pleasure to work with.
She is very efficient in solving the problems which we come across as landlord.she is polite and always trying to help .I am referring to Catherine who is responsible for my property
I am a tenant trying to amend a contract with William Lynch, takes more than one week to get a verbal reply from the agent for a very simple request. Most phone calls are never answered. No written reply or receipt from the agent after having transferred administration fee to the agent's bank account after two days (and still counting). I am in fact still waiting the reply from the agent after sending 3 emails for follow up. Apparently these kind of "low value" services are deprioritised by the agents. I would recommend everyone not to use this agent with such lack of professionalism. In fact if there is a choice of giving no stars I would have given it, but now I have to stick with a one star rating.
Always stress-free short-letting with the Foxton's London Bridge team. Courteous, friendly and efficient and always match the needs of the Let without compromise. An altogether formidable and invaluable team to have on your side when renting out property, especially when, like us, you return back to it each year. George Holbrook, in charge of managing the property Let is brilliant - cool, calm and very efficient - he took over my account last year after a bit of an upheaval in that department and is a real star - thanks again George, look forward to working with you again in 2019.
Foxtons London Bridge just managed a sale of our apartment. They worked together with Alexander Hall (their in house mortgage adviser that was arranging a mortgage release + a new mortgage for the buyers). We firmly believe the company was protecting interests of the buyers (who worked with their mortgage adviser) in this case rather than the seller/ours. We have done >10 transactions in London in the past and understand the buying & selling process fairly well.
Long story short the whole sale was managed to a completion date that precisely suited the buyers (to the specific date) whilst leaving us hanging throughout the process that saw a delay of 1.5 months for no good reason (explanation: "a document that Santander normally sends in two days is now taking ~3 weeks to deliver").
Foxtons refused repeatedly to re-market the property despite our repeated requests throughout the process - which ultimately gives greater power to the buyer as the Spring window for selling is closing and you are just left wondering whether the buyer will proceed or not.
All in all, we felt cheated in the process after paying a ridiculous fee for this service. Still don't understand how a lawyer can earn £800 for a sale and an agent £16.2k on the same apartment when not even monitoring the case correctly (assured us multiple times 'they cannot see exchange happening past end of May' which led us to losing £4.5k in rent elsewhere where we served notice early to tenants).
The case will be passed to the financial ombudsman office as I don't trust their internal reviews.
My advice is -> if you have a choice, then avoid them. If you are already stuck with them, don't take their advice throughout the process and demand they work in line with your (not their) expectations/instructions, especially if this is not your first transaction. You are paying them, not the buyer (even if they want to take advantage of the fact that it is a buyer's market at the moment and their mortgage broker may want to win additional business by promising to work closely with the estate agent).