L Bailey
I have been working with Simran at Prime London for several years. Has been constantly providing professional services throughout. Very satisfied.... Read more
11th Nov 2024 (14 weeks ago)
G Parmar
Excellent service from start to finish! Matt made the entire rental process easy and stress-free. They were always available to answer questions and provided clear guidance at every step. I felt well-supported and highly recommend them for anyone looking for a seamless renting experience.... Read more
Tenant
11th Nov 2024 (14 weeks ago)
S SAURABH
I had the pleasure of working with Mathew for both of my rental properties as an expat in the country in the last 2 years, and I couldn't be more satisfied with his service. He made the entire process seamless, taking the time to understand my specific needs and preferences. Mathew was incredibly responsive, always available to answer my questions, and negotiated terms that worked for me without any hassle.... Read more
Landlord
11th Nov 2024 (14 weeks ago)
???
Excellent agent! With the help of Matthew, I have successfully rent a satisfactory flat even connecting remotely and virtually.... Read more
Tenant
11th Nov 2024 (14 weeks ago)
C L
I highly recommend the excellent services provided by Olivia - professional, honest and incredibly attentive... Read more
8th Nov 2024 (14 weeks ago)
V Estevez
Prime are great. We've been with them a few years and they are super helpful. We had residual issues left over from another agent a while back and they sorted it out quickly. You get what you pay for.... Read more
8th Nov 2024 (14 weeks ago)
B Thompson
No lies and then long tie-ins like all the corporates – honest advice given. We have found it to be smarter, and better off, if you take it... Read more
8th Nov 2024 (14 weeks ago)
L Alves
Had a very good experience with Kate at Prime London as our property manager. Always really friendly and very prompt in response helping us with any issues we had.... Read more
Tenant
8th Nov 2024 (14 weeks ago)
A J
Ellie at Prime London is fantastic. She is always cheerful and nothing is too much trouble for her.... Read more
8th Nov 2024 (14 weeks ago)
J Fitt
I highly recommend, and a special thanks to Taline for her outstanding service!... Read more
7th Nov 2024 (15 weeks ago)
D Jen-Choi
I arranged to rent a flat for my Director in Westminster managed by Prime. My experience has been excellent. Elinor, the lead contact for the rental, is responsive and professional.... Read more
Landlord
7th Nov 2024 (15 weeks ago)
H Hammerton
I’ve been renting a flat through prime for the past two and a half years and my experience has been excellent.... Read more
Tenant
7th Nov 2024 (15 weeks ago)
A Berry
The mark of great customer service is how a company responds to feedback. After some initial feedback raised directly to Joseph, I was blown away by his speed of response, attention to detail, understanding and openness. It is obvious he takes such pride in the running of his business and truly cares for the customers experience - he leads exceptionally well. I feel 100% comfortable to do any kind of business, buying/selling/letting with Prime London.... Read more
6th Nov 2024 (15 weeks ago)
A Marinova
I have been working with Prime London for years! They are all very prompt in responding and always tried their best to find a middle ground between me and the other party. Elinor and Ellie are very experienced and professional in managing properties and my experience with Matthew as an agent has been fabulous, too!... Read more
Landlord
5th Nov 2024 (15 weeks ago)
E On
Matt at Prime London Residential has been fantastic over the years, helping me find and rent flats. He always listens to what I need, finds great options, and makes the whole process easy and stress-free. Highly recommend!... Read more
Tenant
5th Nov 2024 (15 weeks ago)
S Liesenfeld
Excellent experience, and with Matthew Norris in particular, as we completed on our property recently. Very helpful and responsive. No complaints at all.... Read more
25th Oct 2024 (16 weeks ago)
G Quigg
I want to thank Tom in finding me tenants in a short matter of time. He was very professional, very informative about the market trends and updating me.... Read more
Landlord
24th Oct 2024 (17 weeks ago)
J R

I am not one to generally leave reviews however after such an awful experience I felt it was necessary.
It’s safe to say when buying your first home it should be a special experience. Unfortunately, the team at Prime London assured that this was not to be the case.
Throughout the process there was blatant lies, deception, cover-up and a sheer lack of accountability, compassion and or professionalism from Matthew Norris. Prime London supposedly pride themselves on tip top service for high value properties and HNWI, however it appears they prefer to employee junior, arrogant and quite frankly rude individuals like Matthew - who posses the quite remarkable talents and sales tactics that you would expect from a local market trader.
To provide a few examples of this high quality service:
1. Matthew totally made up other party offers on the property (as confirmed by his own colleagues)
2. Matthew was forceful during the offer process using tactics such as “we have x10 viewings a day”. Unfortunately, we knew the current tenant in situ and they had told us their hadn’t been any viewings in 3 months.
3. Was further forceful around exchange time even though all parties requirements weren’t satisfied from a legal perspective.
4. Zero communication throughout the process until he personally wanted an update.
To provide further evidence please view attached a grovelling email which was instructed to be sent by Matthew from the CEO (Jospeh) after I had to have an impromptu 2 hour in person meeting due to consistent appalling behaviour demonstrated by Matthew.
To conclude this, Matthew yet again did not do anything he stated at the end of his email, and on the day of our completion, we received 0 communication be that informative or a simple congratulation - until 4 days after we moved in stating “did you get the keys” after we followed up due to sheer confusion.
My suggestion for Prime London would be to hire or train your team better. But most importantly don’t employee junior sales reps who don’t have an ounce of integrity.
I truly wish we had a better experience when purchasing our first home. Please learn from this Joseph.... Read more
Buyer
15th Oct 2024 (18 weeks ago)
Danny
never got my deposit back. the 5 star reviews are from them boosting their numbers to look good.
they're friendly until you get your place, then they stress you out and squeeze your rent money. they also never deal with any problems in your flat and charge you for it instead. avoid them!!... Read more
Tenant
19th Jul 2024 (6 mo. ago)
D Albertsen

HERE IS MY RE-WRITTEN AND MORE DETAILED REVIEW FOLLOWING PRIME LONDON RESIDENTIAL’S NOT UNUSUAL REPLY TO MY INITIAL ONE:
I used them in connection with renting a flat in Westminster starting in the Summer 2022. Before signing it was all promises but as soon as the lease agreement was signed it all went down hill. It culminated with it taking taking them and the landlord 7 months before they returned the deposit.
Here are some (not all) examples of when things were bot handled very well by Prime:
PRIOR TO SIGNING THE LEASE:
- When physically shown the propetry by Charlie Virgo in May 2022 I noted a number of things that needed fixing incl. things like loose board above the floor in the kitchen, scratches on some of the walls, signs that the drain in the master bathroom was not working properly, safety chain on the front door loose etc.
- When mentioning these things to Charlie he said they will definitely AlL be fixed in time for us taking it over in early August 2022.
- None of these things were fixed when we took over the property moths later and it took me following up continuesly with Simran Gill for 2 months before most of them were in fast fixed.
- Charlie did not at any time mention that next to the property was a large homeless shelter, which for years had terrorised tennants with noise and aggressive behavior.
INCIDENTS WHILE LIVING AT THE PROPERTY:
- The lock on the front door to the flat was broken.
- I stayed home from work, called Simran Gill first thing in the morning to notify that the lock needed replacing because I could not leave the flat with the door unlocked.
- Early-mid afternoon I was still waiting for any updates and Simran seemed surprised that I did not feel comfortable leaving the flat unlocked.
- The main glass in the oven suddenly broke and the oven was filled with tiny pieces of glass making it not safe to use and needed replacing.
- It took several weeks before it was replaced with us having to prompt Simran for updates along the way.
- Everytime anything broke in the flat - like ceiling lights in a bathroom an “engineer” was booked, a person turned up without any tools and a second visit had to be arranged dispite the fact that all details were provided to Prime.
CHECHOUT AND AFTER:
- The checkout survey was carried out on 20-21 December 2023 and I received the report over Christmas and provided a few remarks.
- During January 2024 I asked Simran if the landlord had any requested remarks leading to potential deductions - the answer was no.
- I in December 2023 had notified Simran that I was changing job and I would no longer have access to my work email late January - they had my private email from since we signed the lease.
- Now they claim that they were not able to get in touch with me for 3 months to communicate the issues the landlord then later came up with.
- During May-early June 2024 I agreed to some reductions but it still took until 11 July 2024 until Simran asked for bank details for the return of the deposit.
I know that landlords often are a bit part when things are going slow vut then Prime should have stopped working with this landlord esrlier or at least been more proactive updating the tennant.... Read more
Tenant
18th Jul 2024 (6 mo. ago)
C Service
Worst agency ever. Don’t care about the tenants at all! Everything was done with less than 24 hours notice. Rude people work there. Never again! Completely useless. I do not recommend.... Read more
Tenant
1st Jun 2024 (8 mo. ago)
S Ceccon
Devon was very good and helpful, great service!... Read more
19th Mar 2024 (10 mo. ago)
L DB
Devon has been an absolute pleasure to deal with. He came accros as knowledgeable and really professional. Thank you for your help Devon!... Read more
29th Feb 2024 (11 mo. ago)
R Nash
Shannon and the prime team at Belgravia office have been amazing in renting me my apartment! Thank you so much!... Read more
Tenant
21st Dec 2023 (1 year ago)
Magda
I had the pleasure of working with Tom and Ellie from and I couldn't be more pleased with the exceptional service they provided. From the initial consultation to the final paperwork, they demonstrated an unmatched level of professionalism and dedication. Their attention to detail, prompt communication, and genuine care for my needs as a client were truly commendable. They made the entire letting process seamless and stress-free, ensuring that every aspect was taken care of efficiently. Tom and Ellie's expertise and friendly approach truly set them apart, making them an invaluable asset to Prime London. I would highly recommend them to anyone in need of reliable and trustworthy letting agents. Thank you, Tom and Ellie, for your outstanding support and commitment to excellence!... Read more
Landlord
24th Oct 2023 (1 year ago)
F Cadden
Devon always provide me with property information based on my needs, providing the best of the same price range. Speak softly and feel like a conversation between friends, making it relaxing. Feeling reliable.... Read more
28th Sep 2023 (1 year ago)
A Shah
I had dealt with Devon during my search and I found it super helpful, he was really knowledgable on the area and explained the process, which I appreciate as this was all new to me. I would highly recommend him to anyone looking to buy as he’s super professional and has great communication. Thanks again Devon!... Read more
Buyer
27th Sep 2023 (1 year ago)
G Flight
I can’t recommend Ellie enough. Always a quick response and pleasant to deal with. Just a genuinely kind person.... Read more
26th Sep 2023 (1 year ago)
L Templeman
When it comes to finding tenants, Byron is reliable. He found responsible renters for my property.... Read more
Landlord
23rd Sep 2023 (1 year ago)
R Hardie
I would just like to share that I have recently completed on the sale of my property in Battersea Powerstation. Matthew @ Prime London has been absolutely fantastic supporting me through this often rocky process!... Read more
Seller
22nd Sep 2023 (1 year ago)
J B
Shannon managed my apartment brilliantly. Her attention to detail and market expertise made the experience hassle-free. I highly recommend her for exceptional property management in the city.... Read more
Landlord
22nd Sep 2023 (1 year ago)
A Patel
Shannon provided outstanding management. Her exceptional attention to detail and market knowledge made the entire experience seamless. I wholeheartedly recommend her services to anyone seeking top-tier property management in the city.... Read more
Landlord
22nd Sep 2023 (1 year ago)
A Lawrence
Thanks to Aria on the valuations team for her quick responses and knowledge throughout.... Read more
22nd Sep 2023 (1 year ago)
L Burgan
Byron is the go-to agent for selling property. He sold my property at a high price, and I'm very grateful.... Read more
Seller
21st Sep 2023 (1 year ago)
K agnew
I received outstanding service from Ellie who really went above and beyond with helping us get settled. She was super efficient and provided excellent service from start to end! Could not recommend more.... Read more
21st Sep 2023 (1 year ago)
G Love
Byron is a top agent for property sales. Byron secured an excellent deal for my property and supported me through the process. I'm extremely satisfied with his service.... Read more
Seller
21st Sep 2023 (1 year ago)
J Miles
Byron Dixon, an expert in property sales, sold my property above my expectations. I'm pleased with his help.... Read more
Seller
21st Sep 2023 (1 year ago)
Z Tate
I worked with Byron Dixon to sell my property. He understood the market well and secured a good deal for me.... Read more
Seller
21st Sep 2023 (1 year ago)
K Burgan
Byron is proficient at finding tenants. He found responsible individuals for my property, and I'm thankful for his help.... Read more
Landlord
21st Sep 2023 (1 year ago)
C Huxtable
For selling my property, Byron was highly professional. He sold my property quickly and at a good price, and I appreciate his service.... Read more
Seller
21st Sep 2023 (1 year ago)
S Mahmud
Devon was amazing ????... Read more
21st Sep 2023 (1 year ago)
K Surma
Byron helped me find tenants for my property, and I'm pleased with his work.... Read more
Landlord
21st Sep 2023 (1 year ago)
D Devereaux
From our experience over the past 4 years, it seems decent and honest estate agents are incredibly hard to come by. Cannot recommend this agency enough, but in particular Matt, who has thoughtfully guided us through this whole process.... Read more
21st Sep 2023 (1 year ago)
K Lloyd
I had a really great experience working with Prime London. Katie made the entire process simple and effcient. I would highly recommend.... Read more
21st Sep 2023 (1 year ago)
E Salmons
I recommend Kate from Prime London Residential, thoroughly professional throughout the whole process start to finish. I found this entire move process, a bit stressful and she was really calm with me, communication was great and helped me a lot. Thank you Kate, would highly recommend.... Read more
21st Sep 2023 (1 year ago)
S Christmas
I had the pleasure of working with Byron, an excellent agent. He understood my needs and found the right property for me. I'm content with his work.... Read more
Buyer
21st Sep 2023 (1 year ago)
C Hurley
Kate made all interactions very easy, a very friendly character. Pleased with all services... Read more
21st Sep 2023 (1 year ago)
D Slusna
Byron of Prime London is the top choice of property purchases.
He located an outstanding home for me in London, and I’m content with his service.... Read more
Buyer
21st Sep 2023 (1 year ago)
T Saint
Wow! What a great experience. After having a few issues in the past from different companies prime london residential has really aimed for gold. I cannot thank Kate enough for how great her service was. She truly showed how managing a tenancy is meant to be done answering every call at all times of the day and responding to my emails within minutes! What a great experience!... Read more
Tenant
21st Sep 2023 (1 year ago)
A Woolhouse
I'd like to express my gratitude to Byron Dixon. He's skilled at finding properties, and he assisted me in buying a lovely house in London.... Read more
Buyer
21st Sep 2023 (1 year ago)
P Furner
We had an excellent experience with Prime London. Especially want to give a huge thank you to Kate for always being so helpful throughout our tenancy... Read more
Tenant
21st Sep 2023 (1 year ago)
H Inacio
Byron located a beautiful apartment for me in London, and I'm deeply grateful for his support.... Read more
21st Sep 2023 (1 year ago)
L Buck
I had a great experience working with Byron Dixon from Prime London Residential. He helped me find a lovely flat in London. His assistance made my move to the city much smoother :)... Read more
21st Sep 2023 (1 year ago)
P Darling
Byron is quite the expert. He helped me find an investment property, and I'm pleased with the deal he secured for me.... Read more
Buyer
21st Sep 2023 (1 year ago)
T Cavalcante
I'm appreciative of Byron for guiding me through my first home purchase in London. He's highly knowledgeable and made the process very manageable.... Read more
Buyer
21st Sep 2023 (1 year ago)
R Felice
I want to thank Byron D for his valuable assistance in finding a wonderful home in London. His dedication to his clients is truly commendable.... Read more
21st Sep 2023 (1 year ago)
K
Working with Byron was a pleasure. He found me the perfect rental place in London, and I couldn't be happier with his help.... Read more
Tenant
21st Sep 2023 (1 year ago)
Melissa
In all my experiences I've never come across such a wonderful experience from this estate agent, in particular Devon Fletcher. He has been so helpful which has lead him to being very well respected by me and the rest of the family. It was a pleasure being helped by Devon Fletcher.... Read more
21st Sep 2023 (1 year ago)
A Spearman
Shannon was very helpful and very professional nothing was to much trouble. Thank you for all your help ????... Read more
21st Sep 2023 (1 year ago)
P Robertson
As a landlord, I trust Byron implicitly with finding tenants for my properties. He understands the importance of matching the right tenant to the right property and has never disappointed. Byron’s professionalism and dedication are second to none.... Read more
Landlord
21st Sep 2023 (1 year ago)
J West
Highly recommend prime London, right from the valuation through to the sale they have been nothing short of excellent. Aria and the team were extremely helpful.... Read more
Seller
21st Sep 2023 (1 year ago)
S Young
Great service from Aria and the team, very professional, knowledgeable and always quick to respond.... Read more
21st Sep 2023 (1 year ago)
O Morrison
I have been renting through Prime London for a few years now. The team have been nothing but helpful, supportive and professional throughout. Thanks to Olivia and the property management team.... Read more
Tenant
21st Sep 2023 (1 year ago)
Fran
I recently rented a property for the first time and was well acquainted for with clear guidance. In particular my agent Shannon was extremely helpful. Her knowledge of the property was exceptional immediately attending to any problems at hand, especially due to my lack of experience. I would highly recommend Prime London and their amazing team.... Read more
Tenant
20th Sep 2023 (1 year ago)
J mcateer
Delighted with the advice we received from Devon Fletcher and his team. What a lovely personable guy, he went that extra mile to keep us all in the loop when looking for a property and keeping to his word by getting back in contact with me when he said he would and it was never a bother to contact him. Will definitely be recommending Devon to others and have already passed his details on to friend... Read more
20th Sep 2023 (1 year ago)
G Perry
Very pleased with prime location estate agents. Shannon was so friendly & very professional at helping us to look for a property,always on the end of the phone with my many questions nothing was to much trouble for her..she made our lives so much easier. Would definitely recommend... Read more
20th Sep 2023 (1 year ago)
J Abrahams
Thank you to Prime London Residential for a great experience. This was my first time renting and I couldn’t have felt more supported by Olivia and her team. Very knowledgable and extremely helpful! I would 100% recommend Prime London for their services... Read more
Tenant
20th Sep 2023 (1 year ago)
D Tureli
Prime London team did a superb job, giving us an excellent service and really taking care of us while selling our home. We want to thank especially Aline, who was very helpful throughout the selling process, providing wise advice and firmly looking after the deal. We would strongly recommend both her and PL.... Read more
Seller
20th Sep 2023 (1 year ago)
S kammerling
He is an excellent agent, Byron. He found for me a beautiful apartment in London, and I am much thankful for his help.... Read more
Tenant
20th Sep 2023 (1 year ago)
L Blake
The teams in depth knowledge of the London residential property market is second to none. I was curious about the value of my property and Aria and the valuations team were extremely helpful. This has definately helped moving forward now having the knowledge they provided. Would definitely recommend.... Read more
Seller
20th Sep 2023 (1 year ago)
Tre
I highly recommend Prime London for anyone looking for a reliable and professional estate agency in London. They exceeded my expectations, a special thanks to Aria for her help throughout.... Read more
20th Sep 2023 (1 year ago)
Benjamin
Such good service from Olivia and her team. Consistently quick and efficient when it comes to responding!... Read more
20th Sep 2023 (1 year ago)
L Abrahams
Prime London always go above and beyond. Olivia and her team have always worked so hard and I couldn’t recommend enough!... Read more
20th Sep 2023 (1 year ago)
C Silva
A great atmosphere and admirable service.... Read more
19th Sep 2023 (1 year ago)
C Iesbik
Friendly, helpful and knowledgeable agent, Aline Bonfim is extremely professional, efficient and easy to deal with. answers emails within minutes, always available on the phone and helped me to find a property in few days. Would recommend.... Read more
19th Sep 2023 (1 year ago)
A Hush
At a time where renting in London is even more competitive than usual, Prime London were by far one of the best agencies we dealt with. Aline was an absolute delight. She was so helpful, accessible and informative. Strongly recommend.... Read more
Tenant
19th Sep 2023 (1 year ago)
M Arcanjo
Aline at Prime London was excepcional to me. Incredibly responsive at all Times, helpful and eager to get me the best deal. Highly recommend working with her!... Read more
19th Sep 2023 (1 year ago)
K sama
Aline from Prime London Lettings was really helpful and professional person. She help us to add the property to the market and answered all questions patiently. Highly recommend her!... Read more
Landlord
19th Sep 2023 (1 year ago)
T S
From our very first meeting with Aria, I was impressed by the professionalism and expertise of their team. Aria took the time to thoroughly understand my objectives and tailored her approach to meet my specific needs. The teams in-depth knowledge of the London property market was evident, which was very reassuring.... Read more
19th Sep 2023 (1 year ago)
J mcateer
Great company helped us so much, thanks again to Devon ( you are a saint)... Read more
19th Sep 2023 (1 year ago)
J Leskovjan
Aline was our estate agent. She is very professional, careful and is able to deliver quickly. She always did the extra mile to achieve the best price for us. I recommend 100%.... Read more
Seller
19th Sep 2023 (1 year ago)
A Hand
Working with Devon was seamless. Would recommend!... Read more
19th Sep 2023 (1 year ago)
D (d)
Had the opportunity to learn about how Prime could help me through a conversation with Devon. Very knowledgeable guy, I appreciate the help.... Read more
19th Sep 2023 (1 year ago)
S Fletcher
Whilst searching for a new property, our agent Devon assisted me in finding the perfect family home that was just right. He was very professional, very helpful and made my experience wonderful.... Read more
Buyer
19th Sep 2023 (1 year ago)
K McGuinness
My experience with Prime London was great. Byron's friendly and professional demeanour immediately put me at ease. He took the time to truly understand my needs and concerns as a property owner. His deep knowledge of the market and his commitment to finding the best-suited tenants for my property were truly impressive.... Read more
Landlord
19th Sep 2023 (1 year ago)
Harry
Lovely experience working with Prime London, especially Kate. 5/5 company and highly recommend.... Read more
19th Sep 2023 (1 year ago)
A Gaulter-Carter
Had a really great experience with Prime London Residential. They made the process of finding my home so easy! Especially impressed with Tom’s friendly manner and expertise.... Read more
19th Sep 2023 (1 year ago)
C jiang
Good service from rental team and quick / efficent communication... Read more
Tenant
18th Sep 2023 (1 year ago)
R Poolvaraluck
great service and very helpful in moving in... Read more
Tenant
18th Sep 2023 (1 year ago)
S Allen
Fantastic service and professionalism from Tom Bradley at Prime London. He was always to hand throughout the process, always very insightful and would highly recommend... Read more
18th Sep 2023 (1 year ago)
F bound
Prime London Residential was amazing through the whole process. Kate especially was amazing managing our tenancy and always very helpful. Highly recommend... Read more
Tenant
18th Sep 2023 (1 year ago)
R Dalziel
I can’t give more recommendation to Tom Bradley, who I have liased with a number of times from Prime London Residential. His knowledge of the market has totally reassured me that I’m speaking with an expert willing to go the extra mile too. Thank you, Tom, for such a positive experience.... Read more
18th Sep 2023 (1 year ago)
L Donaghey
Had an amazing experience using Prime London Residential. Kate was amazing throughout the whole process and was always on hand to help no matter what! Would highly recommend... Read more
18th Sep 2023 (1 year ago)
R Graham
Never enjoyed having to deal with letting agents but Prime London and Byron, in particular, have been a joy to work with. He was always available, quick to reply, dealt with my many questions professionally and went out of his way to make the whole process hassle-free.
Will definitely work with them again.... Read more
Tenant
18th Sep 2023 (1 year ago)
R Alexander
My experience in dealing with PLR was they are very professional and Devon especially made the whole process very straightforward.... Read more
18th Sep 2023 (1 year ago)
S Alexander
Great experience working with Devon and the team at Prime London!
Devon was attentive, thorough and had great communication throughout. Highly recommend him and the team... Read more
18th Sep 2023 (1 year ago)
J Alexander
Great information given assisting in my property search
Would definitely recommend
Devon F thanks again for all your advice... Read more
18th Sep 2023 (1 year ago)
B Bovill
Highly recommend we recently used prime London to sell our flat in Westminster. Aline Bonfim and Bryce assisted us and both were excellent. They kept us informed with regular updates and helped to move things along when needed . Very impressed and highly recommend.... Read more
Seller
18th Sep 2023 (1 year ago)
A P
The team at Prime London were fantastic. Highly recommend Devon, super quick and helpful every step of the way! Can’t thank him enough for everything.... Read more
18th Sep 2023 (1 year ago)
L Hardy
Prime London Residential were excellent in helping us rent our property, and particularly Aline Bonfim who helped us through the process and supported throughout. I’d highly recommend her and the rest of the team at Prime London residential.... Read more
Landlord
18th Sep 2023 (1 year ago)
S sharman
Thank you to the prime London team, especially Aria who understood my preferences as a landlord and took the time to find the right tenants for my apartment. The team have a very personalised approach which gave me confidence from the start.... Read more
Landlord
18th Sep 2023 (1 year ago)
A silvestre
Excellent service provided by Prime London Team. Very happy with the way Aline Bonfim listened to my requirements, making sure correct selection of tenants. Understood my concerns every step of the way, taking great care to listen sensitively and act accordingly. I felt fully supported and reassured by her. I have every confidence at this agency in all manners in which my new tenancy was handled. Thank you... Read more
Landlord
18th Sep 2023 (1 year ago)
A Cull
Amazing service from Olivia at Prime London. My family and I could not ask for much better, all queries and issues got resolved immediately! Such a great team at Prime London!!... Read more
17th Sep 2023 (1 year ago)
M Twiner
Had a really easy tenancy with prime London, Kate managed it well from start to finish. Would reccomend... Read more
Tenant
17th Sep 2023 (1 year ago)
R Seymour
Prime London is without question the best agency I have worked with. Throughout the whole process Olivia was always so responsive, professional and incredibly helpful. The team have gone above and beyond the expectation of an agency.... Read more
17th Sep 2023 (1 year ago)
J
I've rented out my flat through Prime London for a few years. I have mainly dealt with Shannon and she has been so helpful and really does go above and beyond. She is very knowledgeable and I couldn’t thank her and the team enough for the great experience, as a landlord I couldn’t recommend Shannon and the Prime London team enough... Read more
Landlord
17th Sep 2023 (1 year ago)
Z Syndercombe
Right from our initial meeting, the prime London team took the time to understand my specific requirements and preferences. I was especially impressed by Aria and how she kept me well-informed at every step, promptly addressing my queries and concerns, which significantly reduced the stress associated with property hunting.... Read more
17th Sep 2023 (1 year ago)
A Kirtley
I would highly recommend this agency! I bought a property through them and I had to move way to the U.S. I have left it to them to look after, they always achieve the best rental prices and the management is excellent. Thank you Aline and prime London team for your help.... Read more
Landlord
17th Sep 2023 (1 year ago)
D Peacock
I have had a great experience with Prime London, Shannon helped me rent a flat, she was patient and helpful. I couldn’t be more thankful to her and the team for making it so easy... Read more
Tenant
16th Sep 2023 (1 year ago)
J P
I deal with Shannon relating to me properties she is so good and helpful as I am not in the country I feel happy knowing she and her team take care of them. Thank you Shannon! ????????... Read more
Landlord
16th Sep 2023 (1 year ago)
R Mahon
Devon was very helpful, helping me search for my first home. Really appreciate his help.... Read more
16th Sep 2023 (1 year ago)
T Tatum
I have rented through Prime London for 2 years - Olivia and her team were always so professional and helped us through the move in process so efficiently. Highly recommend, a league above the average... Read more
Tenant
15th Sep 2023 (1 year ago)
Cambo
Throughout the sales process, Prime London exhibited excellent communication and transparency. Aria kept me informed about market developments, potential buyers, and provided regular updates on property viewings and offers, always keeping me in the loop.... Read more
Seller
15th Sep 2023 (1 year ago)
L Tipler
Aria was extremely helpful and had great communication throughout the process, from the valuation right through to the sale, the team ensured this went as smoothly as possible.... Read more
Seller
15th Sep 2023 (1 year ago)
J Osei
Fantastic service from Devon. Couldn’t ask for much more. Would recommend Prime London and Devon any day of the week!... Read more
15th Sep 2023 (1 year ago)
N K
Devon was very friendly, professional and always willing to help.... Read more
15th Sep 2023 (1 year ago)
J Quigg
Aria maintained an open line of communication, keeping me well-informed about the valuation process and ensuring that all my questions and concerns were addressed promptly.... Read more
15th Sep 2023 (1 year ago)
A Penev
During my search for properties I met many agents from many companies. Opposite to everyone else Devon from Prime London Resindential was always available, supportive, nice and ready to help. All agents should learn from him!... Read more
15th Sep 2023 (1 year ago)
P Magoqoza
I recommend Byron and Prime London Residential as a trusted choice for handling the sale of my mother's property. Byron demonstrated an outstanding level of professionalism and dedication throughout the entire process. He not only sold the property, but he also managed to secure a price that aligned with my expectations, for which I am truly thankful. Their expertise and commitment made a significant difference, and I couldn't be happier with the outcome.... Read more
Seller
15th Sep 2023 (1 year ago)
R Siddall
Matt was extremely responsive from start to the conclusion of the let and transparent with progress and viewings. He was also super-flexible with both the existing tenants and his team when arranging viewings. I can highly recommend him as an agent who makes what can be a stressful process a smooth transaction.... Read more
Landlord
15th Sep 2023 (1 year ago)
N Sida
Byron Dixon assisted in placing qualified tenants for my property. A sincere professional who I would happily refer, and undoubtedly return to in future.... Read more
Landlord
15th Sep 2023 (1 year ago)
L Osho
For securing good tenants for my property, Byron was incredibly helpful. I appreciate his services and that of Prime London Residential ????... Read more
Landlord
15th Sep 2023 (1 year ago)
J Griffiths
I recently had the pleasure of working with the Prime London team, more specifically Aria and I couldn’t be happier with the experience. From start to finish, they were professional, responsive, and knowledgeable.... Read more
15th Sep 2023 (1 year ago)
G Taylor
I am delighted to share my experience of working with Prime London as a landlord selling my apartment in London. The journey from listing to closing was excellent, and I owe much of it to the outstanding service provided by Aria and the team.... Read more
Seller
15th Sep 2023 (1 year ago)
C Nguyen
I just want to say a massive thank you to Devon Fletcher, he is amazing. Great customer service and very polite and friendly. Highly recommend.... Read more
15th Sep 2023 (1 year ago)
C Mahon
Devon is very helpful and professional in what he is doing. Whenever you need help he's always there to guide you through it.... Read more
15th Sep 2023 (1 year ago)
S Jaelen
I rented my apartment through the agent Prime London who was really cooperative and helped me a lot. Coming from abroad to live in the UK for the first time, it was not easy at all to understand the process and I had so many questions and was going back and forth a lot but Aline was so understanding and was always happy to help and answer my concerns “even during weekends!”. I appreciate the professionalism and understanding from Prime London team!... Read more
Tenant
15th Sep 2023 (1 year ago)
B Chan
Devon is very helpful and knowledgeable. Punctual and professional. Was a pleasure to deal with.... Read more
15th Sep 2023 (1 year ago)
C Weston
Byron Dixon of Prime London Residential is an outstanding agent for landlords. He found me reliable and high-quality tenants for my property in London. His attention to detail and commitment to ensuring a seamless rental process are commendable.... Read more
Landlord
15th Sep 2023 (1 year ago)
S WHALLEY
Right from the start the prime London team provided a great service. They have excellent knowledge of the current market, and a special thanks to Aria for great communication throughout, this made my home buying journey an incredibly smooth and successful one.... Read more
Buyer
15th Sep 2023 (1 year ago)
Daryl
Byron is the best in the business. He not only helped me find a beautiful property in London but also negotiated a great deal on my behalf. His passion for real estate and his clients' needs is truly remarkable... Read more
Buyer
15th Sep 2023 (1 year ago)
J Jones
Excellent and very efficient experience with Matthew Norris. He was responsive, proactive and understood our need to move quickly on the apartment. A pleasure to deal with.... Read more
15th Sep 2023 (1 year ago)
J Harvey
Matt was amazing to work with and always went above and beyond. He made the whole experience much easier.... Read more
15th Sep 2023 (1 year ago)
I Toledo
First class performance from the Prime London team selling our property with great speed and efficiency in an allegedly difficult market. A fine effort from all involved specially Aline from step 1. Great agency!... Read more
Seller
14th Sep 2023 (1 year ago)
S Turner
I can't thank Byron enough for helping me find my dream home in central London. He was patient and diligent, ensuring that every aspect of the buying process was smooth. Byron's expertise and dedication to his clients make him a top-notch agent!... Read more
Buyer
14th Sep 2023 (1 year ago)
K Rand
Byron is a great real estate agent. He found me a good flat in London, and I am very happy with his help.... Read more
Tenant
14th Sep 2023 (1 year ago)
E Hourigan
I would like to express my thanks to Byron from Prime London Residential for his assistance in finding a nice home in London. I am pleased with his service.... Read more
14th Sep 2023 (1 year ago)
R McMichael
Byron is an excellent agent. He found for me a beautiful apartment in London, and I am so thankful for his help. He showed genuine care throughout the whole process.... Read more
14th Sep 2023 (1 year ago)
R Wallis
I had the pleasure of working with a very good agent, Byron Dixon. He found an ideal rental place in London for me, and I am satisfied very much.... Read more
Tenant
14th Sep 2023 (1 year ago)
J Bodkin
The service provided by Mr. Byron Dixon from Prime London Residential was very good in helping me find the right flat. I am happy with his assistance.... Read more
14th Sep 2023 (1 year ago)
A Cabral
Aline has made the difficult process of renting a property a walk in the park! Grateful for her support throughout. I would highly recommend Prime London Residential!... Read more
Tenant
14th Sep 2023 (1 year ago)
M Snowdon
Great experience with Prime. They guided me through the process of purchasing my second home in London. Byron's expertise and knowledge made the entire experience smooth and reasurring. I'm made up with my new property.
Thanks Prime!... Read more
Buyer
14th Sep 2023 (1 year ago)
N Reid
Matthew was fantastic, finding us new tenants, managing the change from another agent, dealing with builders and cleaners over a holiday weekend.... Read more
Landlord
14th Sep 2023 (1 year ago)
P Kite
Byron Dixon is the epitome of professionalism and expertise in the real estate industry. He not only sold my property quickly but also negotiated a fantastic price that exceeded my expectations. I couldn't have asked for a better agent.... Read more
Seller
14th Sep 2023 (1 year ago)
D Ross
Byron has been instrumental in ensuring my rental properties are consistently occupied by quality tenants. His in-depth knowledge of the rental market and his meticulous screening process have made him an invaluable asset to my estate investments.... Read more
Landlord
14th Sep 2023 (1 year ago)
M Stolcere
Byron is a true professional in the real estate industry. He understood exactly what I was looking for in a home and showed me properties that exceeded my expectations. His attention to detail and commitment to his clients is outstanding.... Read more
14th Sep 2023 (1 year ago)
J kiisk
I thought selling our property would be very stressful, fortunately we chose a right agency and agent. Aline at Prime London was very professional. Timely, responsive, and knowledgeable she informed us of the entire process up front. Further more she was available to assist us with any follow up questions.Thank you aline and Prime London.... Read more
Seller
14th Sep 2023 (1 year ago)
D Dunnett
Byron Dixon got me an excellent deal for my property, and I am satisfied with his service. He is a top agent for selling property.... Read more
Seller
14th Sep 2023 (1 year ago)
B Bulldog
Byron is my go-to agent for finding tenants for my London properties. He consistently delivers top-notch service, finding responsible and long-term tenants who take great care of my investments. I highly recommend his services to fellow landlords.... Read more
Landlord
14th Sep 2023 (1 year ago)
B Wightman
Byron Dixon is the best agent for selling property. He sold my
property at a high price, and I am very grateful.... Read more
Seller
14th Sep 2023 (1 year ago)
L Manning
For selling my property, Byron Dixon was professional. He sold my property quickly and at a good price, and I am happy with his service.... Read more
Seller
14th Sep 2023 (1 year ago)
A Pearce
I couldn't have asked for a better experience working with Byron
Dixon. He made the process of finding a rental property in central
London a breeze. His knowledge of the market and dedication to finding
the perfect match for tenants is unmatched.... Read more
Tenant
14th Sep 2023 (1 year ago)
M Sida
Byron from Prime London Residential is an exceptional agent. He
took the time to truly understand what I was looking for in a rental
property. Thanks to his expertise, I found my dream home in the heart
of London. Highly recommended!... Read more
Tenant
14th Sep 2023 (1 year ago)
H Hamlyn
Great time with Prime London, tenancy was managed really well. Great thanks to Kate too... Read more
Tenant
14th Sep 2023 (1 year ago)
D Grainger
Many thanks to Aria and the team for their knowledge and help throughout selling my apartment. Great communication and a very friendly team.... Read more
Seller
14th Sep 2023 (1 year ago)
V Sheveleva
Recently, I had the pleasure of working with Aline as my rental agent and I am delighted to share, that she far exceeded my expectations. Thanks to her dedication and commitment to helping me!
Highly recommend Prime London!... Read more
Tenant
14th Sep 2023 (1 year ago)
C Jackson
Wonderful experience with this team, highly recommend, thanks to Aria and the team for helping and responding quickly throughout.... Read more
14th Sep 2023 (1 year ago)
H Fuller
I had a very positive experience with the Matthew @ Prime London. I had, what I felt, was a complicated query to deal with but he advised me in such a helpful and professional manner that the problem was sorted in next to no time… Very grateful and I appreciated his time on the matter.... Read more
14th Sep 2023 (1 year ago)
R Riot
What an experience I had with Kate! Such a professional, always transparent with everything that went on. Even when hiccups arose she dealt with them in a swift and timely manner so that the process felt seamless, if I need anything in the future I will be returning because of the service that Kate provided!... Read more
14th Sep 2023 (1 year ago)
G Blake
Great experience working with Prime London, very professional and friendly team that took great care finding the right tenants for my apartment. Aria was very helpful throughout answering any questions I had and always responding quickly. A very efficient team.... Read more
Landlord
14th Sep 2023 (1 year ago)
D Lowinhs
Thanks to the team and to Aria for quick responses and the knowledge provided throughout, a very friendly team that are very helpful and have in depth knowledge regarding the London property market.... Read more
14th Sep 2023 (1 year ago)
M Kensington
I am impressed by Shannon and her team from Prime London Residential to help me to secure my AST. I was not familiar with referencing and other requests but Shannon worked closely and always patiently with me to ensure my application received the required attention from the landlord. I am very happy with my beautiful apartment and communication with the team of Prime London . Thank you agan, Shannon.... Read more
Tenant
14th Sep 2023 (1 year ago)
R peters
Thanks to the team for going the extra mile, Aria provided me with a comprehensive valuation report but also took the time to explain the current market and why my apartment is valued at that price. This level of transparency and communication made me confident that I’d chosen the right agency and I appreciate the great service.... Read more
Seller
13th Sep 2023 (1 year ago)
Danny
I had a very positive experience with Aline from Prime London.
Aline identified a high quality tenant and handled the discussions with both parties very swiftly and professionally. She was able to manage expectations so that we could get to mutually
satisfactory terms.
Aline is driven, with very good interpersonal skills.... Read more
Landlord
13th Sep 2023 (1 year ago)
R K
Prime London contacted me offering to help sell my property which had been up for some time and I was very impressed with their service. Aria and the valuations team gave me more of an insight to the current market and price point to reach a successful sale. Definitely recommend.... Read more
Seller
13th Sep 2023 (1 year ago)
S James
I had a fabulous experience with Prime London Residential, this experience specifically came from Shannon.
I want to thank you for the time, care and professionalism you brought, as well as the patience with all the questions I had and efficient and specific information you gave.
10/10 service provided and I will be highly recommending Prime London Residential (Shannon specifically) to friends and family etc.
Thank you again Shannon and a prime London Residential for taking great care of me.... Read more
13th Sep 2023 (1 year ago)
C Dungate
Prime London are the most professional estate agents I have come across. Olivia and the rest of her team have always been so friendly and super helpful when dealing with my requests!... Read more
13th Sep 2023 (1 year ago)
B Sargood
Fantastic experience! Would definitely recommend Prime London and I’ll be using them in future. Special thanks to Olivia who has been so helpful and accommodating.... Read more
13th Sep 2023 (1 year ago)
E May
What a refreshing moving experience! The team at Prime London and Matt in particular were so helpful and professional the whole way through going above and beyond to be there to help and ensure everything went smoothly. I will certainly be using them again in the future if I have to move again!... Read more
13th Sep 2023 (1 year ago)
C Vasconcelos
I would like to thank Aline, who has helped us to understand the real value of our property. She was exceptional, the team at Prime London was very responsive and professional. Highly recommend them.... Read more
Seller
13th Sep 2023 (1 year ago)
J Ri
Five Stars for the highest standards of professionalism. Many thanks to Matthew especially, who has a brilliant knowledge of the market, is highly efficient and makes the hard task of finding a property in London go smoothly. Prime London are well organised, and extremely helpful in every step of the process.... Read more
13th Sep 2023 (1 year ago)
M Bradley
Very friendly and professional.... Read more
13th Sep 2023 (1 year ago)
1 Up
Prime London were excellent in helping us rent our property, and particularly Aline Bonfim who helped us through the process and supported throughout. I’d highly recommend her and the rest of the team Prime London!... Read more
Landlord
13th Sep 2023 (1 year ago)
E
After previously having some bad experiences with other agents, I have been extremely impressed with Prime London. They have provided me with some fantastic tenants over the last 4 years and even during the COVID period, were always on hand to assist.
Ellie has been my Property Manager during this period and has been fantastic!... Read more
Landlord
13th Sep 2023 (1 year ago)
T Casey
I had an outstanding experience recently, selling a premier property around Ebury Square. The whole team were professional, communicative, diligent, and efficient. Particular thanks go to Aline who went over and above, and really made the experience stress-free for us. She looked after us incredibly well - we are extremely grateful for the thoroughness and kindness throughout the process. Highly recommended.... Read more
Seller
13th Sep 2023 (1 year ago)
A Gibson
Over the last 12 months we have had some good, but mostly bad experiences with the many Estate Agents with whom we have been in contact. Prime London have quite simply been exemplary from start to finish. Utterly professional and beyond reproach. Something of a rare quality in our experience. Matthew at Prime London will always be our first choice in future!... Read more
13th Sep 2023 (1 year ago)
I Ribeiro
I could not recommend Aline at Prime London Residential more to sell our house. She is a very professional, knowledgeable, and straightforward trusted and advising you honestly and effectively with your real estate needs. True gem!
Islaine... Read more
Seller
13th Sep 2023 (1 year ago)
Ben
Great service from the branch overall - Aline was incredibly helpful and guided us through our new rental from start to finish.... Read more
Tenant
13th Sep 2023 (1 year ago)
N DOBBS
We had a tenancy with Prime London for a few years and found them to always be responsive throughout. Our main liaison was Olivia who was absolutely great!... Read more
Tenant
13th Sep 2023 (1 year ago)
N Blackie
Had a fantastic experience with Prime London Residential. Kate gave amazing and attentive service from day one and I felt supported and kept in the loop throughout the whole process. Highly recommend... Read more
13th Sep 2023 (1 year ago)
S lyons
It has been a pleasure renting through Prime London Residential. Big thanks to Olivia who has always been so efficient and understanding throughout. I would definitely recommend!... Read more
Tenant
13th Sep 2023 (1 year ago)
K Cornwall
Prime London have been my agent of choice for the last 4 years, fantastic work each and every time. Matt and Elinor’s solutions to sometimes complex issues has been second to none. Highly recommend.... Read more
12th Sep 2023 (1 year ago)
G Lyme
It has been a pleasure working with Olivia from Prime London Residential, always satisfied with this team renting and managing my properties.... Read more
Landlord
12th Sep 2023 (1 year ago)
S Sullivan
From our experience, Prime London have been great estate agents. Our direct contact, Olivia is professional, eager to help and is quick to respond to our queries. Would definitely recommend.... Read more
12th Sep 2023 (1 year ago)
G Quigg
I am very satisfied with my experience working with prime London, Aria and the valuations team were very informative and helpful.... Read more
12th Sep 2023 (1 year ago)
M Florence
Everyone at Prime London are very much helpful. Olivia in the PM team was profoundly helpful all the way through to my move in date. Definitely recommendable. Great team!! Keep up the great work !... Read more
Tenant
12th Sep 2023 (1 year ago)
L Leigh
Thanks to Aria on the valuations team for great communication and knowledge throughout. She made the process simple and was very effective.... Read more
Seller
12th Sep 2023 (1 year ago)
A Bull
Great response time and Olivia ensured all our questions were swiftly answered. Very professional, polite and had everything ready on time to ensure our move was stressfree. I would strongly recommend!... Read more
Tenant
12th Sep 2023 (1 year ago)
M Kaciusyte
I recommend prime London to anyone seeking expert guidance and advice on the London property market. Aria from the valuations team was extremely helpful and working with the team as a whole was a pleasure.... Read more
Seller
12th Sep 2023 (1 year ago)
V Developement
The whole team stand out as genuinely caring individuals who want the best for their clients. Special thanks to Aline and Bryce who made the whole experience much faster and easier. Aline is a great negotiator who gets a great deal for both parties. She is also warm and honest to work with, and was clearly working as hard as she could for us.
Definitely recommend this agency!... Read more
12th Sep 2023 (1 year ago)
J Quigley
Prime London have always supported me to find the best tenants. I wouldn’t have any other agency manage my portfolio. Olivia and Matthew have been great.... Read more
Landlord
12th Sep 2023 (1 year ago)
A Pearson
I recently had the privilege of working with Aria and the valuations team at prime London and my experience overall was outstanding. From start to finish their expertise and professionalism truly stands out.... Read more
Seller
12th Sep 2023 (1 year ago)
S Prado
Great job, amazing apartment, they have found for me. Thank you Aline for your precious help! I highly recommend Prime London Residential agency if you are looking for a trustworthy company.... Read more
Tenant
12th Sep 2023 (1 year ago)
L Blake
Aria was very prompt in her communication throughout the valuation, the team provided a very high level of service and have great knowledge of the London property market.... Read more
Seller
12th Sep 2023 (1 year ago)
J Larkins
A smooth process throughout multiple tenancies. Matthew and the property management team have always ensured I have quality tenants.... Read more
Landlord
12th Sep 2023 (1 year ago)
L Chambers
Thank you to Prime London Residential for my great experience recently. Big thanks to Ellie especially, she is very knowledgable and extremely helpful! I would 100% recommend Prime London for their services.... Read more
12th Sep 2023 (1 year ago)
C Cutler-Evans
Best agency I have come across in London, I highly recommend the team. A special mention to Matt, always went the extra mile... Read more
12th Sep 2023 (1 year ago)
S Shinn
I recently had the pleasure of working with prime London and their knowledge of the London property market is very impressive. Thanks to Aria and the team for being professional, informative and getting things done smoothly.... Read more
12th Sep 2023 (1 year ago)
C Mawson
Ellie was brilliant and / knowledge when sorting out my apartment for me... Read more
12th Sep 2023 (1 year ago)
C Boughton
I had a wonderful experience with Prime London Residential. Ellie especially is very helpful and knowledgable, I would 100% recommend them to anyone.... Read more
12th Sep 2023 (1 year ago)
R Kaciusyte
I’ve worked with prime London for 2 years now and they are nothing short of brilliant, Aria has always responded quickly to any queries I’ve had throughout and the team are knowledgeable and helpful in all areas.... Read more
12th Sep 2023 (1 year ago)
Dennie
Matthew’s level of service made a typically stressful time, an enjoyable one. His market knowledge and communication skills twinned with his desire for top quality service shone through and made our decisions a lot easier. I would certainly recommend Prime London Residential and Matthew.... Read more
12th Sep 2023 (1 year ago)
Y Qiu
Tom Bradley helped us a lot with renting in this busy time. And all staff in Prime London Residential are so kind and helpful.... Read more
Tenant
12th Sep 2023 (1 year ago)
X Zhang
Choosing Prime London for my property purchase was the best decision I've made in a long time. From day one, their unparalleled service, dedication, and keen eye for detail stood out. They not only assisted in expediting the process but did so with a meticulousness that left no stone unturned. Their daily efforts to move the transaction forward were evident and genuinely touching. It felt like having a personal advocate in the often complex world of property buying. The commitment and warmth they showed went beyond any standard expectation. A big shout-out to the Prime London team for redefining excellence in realty service. If you're looking for an agency that truly cares, look no further. Highly recommended!... Read more
Buyer
12th Sep 2023 (1 year ago)
Ana
A great service provided from the team right from the start. Aria and the valuations team reached out and responded almost instantly throughout to ensure my sale was completed smoothly.... Read more
Seller
12th Sep 2023 (1 year ago)
S Silva
It was a pleasure working with Aline from Prime London Residential, honest straight forward estate agency, good manners, professionalism and friendly.... Read more
12th Sep 2023 (1 year ago)
T Elliott
I was very impressed with Prime London Residential when renting a property for my son. I dealt with Shannon who was very professional. All queries were answered promptly. She was patient, friendly and extremely approachable. Well done prime location.... Read more
Landlord
12th Sep 2023 (1 year ago)
M Nicklin
Matthew Norris has been excellent during the process so far.
Listening and understanding my criteria. Showing me properties that are suitable.
Would definitely recommend Prime to a friend and in particular Matthew.... Read more
12th Sep 2023 (1 year ago)
T Ribeiro
Working with this company has been made smooth and so much easier process. Aline is very professional, responsive and helpful! Very reliable when I’m in need.
Thanks Aline & Prime London team.... Read more
12th Sep 2023 (1 year ago)
A A
Aline and her team helped us to sell our property ...
Aline and his team helped us to sell our property in Westminster in a challenging market, and sealed a deal in circumstances where others would have struggled. We were impressed not only with Aline’s professionalism but with her ability to manage multiple parties (some of whom were extremely difficult) to achieve a successful outcome. Her calm, considered advice was invariably correct and instilled confidence. I would not hesitate to use Prime London. Thank you Aline!... Read more
Seller
12th Sep 2023 (1 year ago)
George
Wonderful experience with Matt. Very knowledgable, quick to respond and helpful at every step. Couldn’t recommend him enough!... Read more
12th Sep 2023 (1 year ago)
J Toledo
Great service from these guys. From the initial valuation, to all the hard work put in to get the sale done, Aline have been nothing short of excellent.
They were always happy to take my calls, never a time when there wasn’t someone available to help or give advice. Willing to go above and beyond and do everything that was needed to ensure that my sale went through as smoothly as possible.... Read more
Seller
12th Sep 2023 (1 year ago)
C Ciupitu
I’ve worked with Matthew Norris a couple of times now. The market knowledge and the level of the service have been outstanding.... Read more
12th Sep 2023 (1 year ago)
V Borisova
I had great experience working with Prime London residential.
Very knowledgeable team, with positive attitude towards any situation. Ellie was a great help resolving our situation.
Highly recommended... Read more
12th Sep 2023 (1 year ago)
D Caglar
I had the greatest experience with Tom from Prime London. The letting process was so fast and he talked me through all of the details. I had tried to work with a few other letting companies but by far Prime London was the most helpful and honest!... Read more
Landlord
12th Sep 2023 (1 year ago)
R -
Shannon couldn’t have been more professional or happy to help through my entire process! Always so cheerful and stress free, I couldn’t recommend Prime London Residential enough, make sure you ask to deal with Shannon!... Read more
12th Sep 2023 (1 year ago)
L Nola
I had a fantastic experience with Ellie at Prime London. We had an issues with our washing machine and it was fixed within a day. I would highly recommend Ellie.... Read more
Tenant
12th Sep 2023 (1 year ago)
E lanao
Prime London and Matthew have been very smooth and easy to work with, they helped me find an apartment to live in and had me moved in within a week.... Read more
Tenant
12th Sep 2023 (1 year ago)
N Sharp
It has been a pleasure to work with Matt and Prime London for last 2 years. The service provided to myself and my tenants has always been fantastic.... Read more
Landlord
12th Sep 2023 (1 year ago)
K Rimmer
I highly recommend Prime as my agent of choice to both manage my properties and find future tenants. Matthew and the team have been brilliant.... Read more
Landlord
12th Sep 2023 (1 year ago)
Y Futbolista
Service médiocre. Surtout en gestion. ???????????????... Read more
12th Sep 2023 (1 year ago)
D Saraaf
I had originally posted this review right after we rented with Prime London. It has been a year since renting from them, and I can tell you that as a law student, I have come across various horror stories from friends renting through letting agents. However, Prime London has been an absolute godsend. Everyone on the team is so nice and professional. The communication is quick and effective. My first experience with Prime was seamless. My flatmate and I never had any issues. Ellie is our main point of contact, and she is a sweetheart, always trying to sort out our issues even before they arise. Shannon is also really, really helpful. Devon always replies to any queries very patiently. No complicated procedures or confusing directions. Our apartment is also lovely. I would definitely want Devon to be our realtor in the future as well.... Read more
Tenant
29th Aug 2023 (1 year ago)
C Dunn
Very satisfied - our agent Bryce was accommodating, informative and professional. We always found Prime London Residential happy to help with our enquiries.... Read more
22nd Aug 2023 (1 year ago)
J Pardi
I had a great experience with Prime London, and was genuinely pleased with their professionalism and dedication to providing excellent service. From the very start, Bryce was very attentive to my needs and gave me several apartment options accordingly.
He was very responsive, as he always promptly addressed my questions and needs, and guided me through the apartment visit with exceptional clarity and helpfulness on all subjects. I recommend this agency to anyone in need of reliable assistance in finding their home!... Read more
21st Jul 2023 (1 year ago)
A Venkatesh

EDIT: The MD has finally responded to me but entirely on the basis of having me amend my review, and not at all about my concerns or the appalling service.
Thanks Joseph - I wrote to you a week ago regarding this subpar service, and you didn't respond either. Yes you were on annual leave but I am puzzled by how a google review is checked in advance of your own email. Moreover, your concern of my flat seems to end at ensuring my review doesn't taint your image and not at all about the actual issues in my review. Moreover, I never once said you take fees from us, I can read an agreement. I said that the only thing it seems your company is prompt in doing is collecting rent or any fees. You seem to have also completely missed the point where a flat was given in an extremely poor and hazardous state - questioning the process of how lettings done here. Amongst many positive reviews, there are plenty of negatives as well, sharing similar stories. I also initially was asked by your team to write a positive review, and had to change it after.
Their own agents aren't able to read/abide by the Tenancy Agreement they have written up. They have told me that my requests are 'additional' yet, is all written up on the TA they wrote to me. Also, was told that it wasn't always 'feasible' to check a flat before handing over the keys. Flat was in a hazardous condition when given to me, and still hasn't been fixed 2 weeks in, but this agency will dutifully take your rent, and is only prompt on collecting money. Even after 5 years of experience, my agent feels professional and reasonable to ghost my messages, and not keep me in the loop of how my flat will be fixed. I have no privacy and my flat is falling apart, yet, they are in no rush to fix it.... Read more
Tenant
19th Jul 2023 (1 year ago)
N Zhu
Good sales team, terrible property management team. The responsible representative (Simran) doesn't abide by contracts, doesn't respond to emails, doesn't even know how to enter the building when every single delivery person knows, violates Tenancy Deposit Scheme... Read more
Tenant
16th Jul 2023 (1 year ago)
B cooper
Mathew Norris, I have dealt with a few agents but none come close to the service Matt provided, he was knowledgable and easy to contact. He went above and beyond and if you are looking for that agent that could help you with your search I would recommend Matt in an instant.... Read more
28th Jun 2023 (1 year ago)
P K
They will try to take as much from the security deposit as they can and believe their inventory clerks can do no wrong despite asking us for comments and amendments. A decent stay ruined by the checkout experience.
Ensure you take photos of EVERYTHING, including any tiny dust particles and any hair in the corner before you move in, else they will try to claim cleaning monies for it when you move out.
Just read the other bad reviews and you'll find out more.... Read more
Tenant
23rd Jun 2023 (1 year ago)
R Sahukar
Very professional and always helpful staff. Very upfront, honest and transparent with the process. I would like to thank amazing staff who has been very helpful is Ellie, Olivia & Devon.
Highly recommended!!!... Read more
30th May 2023 (1 year ago)
A K
We have had a tenancy with Prime London for the last 5 years, and are really grateful!
A big thank you to Shannon who has been managing expectations to a high standard, responding to queries and dealing with issues in a very timely manner! Shannon has been going out of her way to ensure we are happy with our tenancy and we cannot thank her enough!... Read more
Tenant
26th May 2023 (1 year ago)
C yang
Brilliant and hassle free service, one of the best agency I could recommend.... Read more
22nd May 2023 (1 year ago)
L jin
This agency helped me find my dream house. Their efficiency was very high, and the house was handed over in just over 3 months. Especially Charlie, he responded very quickly and helped me a lot throughout the whole process of buying a house. I highly recommend this agency to my friends.... Read more
Buyer
18th May 2023 (1 year ago)
M Bryant
We had a tenancy with Prime London for 2.5 years and found them to largely be responsive when maintenance issues arose, and in communicating with the landlord. Our main liaison was Ellie who is absolutely fabulous.... Read more
Tenant
16th Mar 2023 (1 year ago)
M Rossi
Simran was always very kind and supportive even during the most challenging times of the COVID pandemic. When relocated in a city like London from abroad, having a reliable interface is really important!... Read more
Tenant
12th Jan 2023 (2 years ago)
F Tadayon
Simran has been really helpful in getting a refund of fees processed. Thank you. We have decided to use Prime London now to market other rental properties.... Read more
Landlord
14th Dec 2022 (2 years ago)
U Faisal
Worst company I have worked with. Very bad experience. They don’t manage the property well and seems like they have a lack of staff. Asked for a property inspection as well and did not get any response.... Read more
Landlord
28th Nov 2022 (2 years ago)
R Schlenker
It is so easy to speak good things about the team of Prime London! In fact, it is the BEST Agency we ever worked with! Ellie, Elinor, Elyse, Shannon, Simran… this dream team are EXCELLENT!!... Read more
24th Nov 2022 (2 years ago)
C Group
It’s a pleasure working with Prime London. Special thanks to the Property Management Team for the prompt and efficient responses. The team have managed expectations to a high standard, from managing timelines, responding to queries and providing information required in a timely manner. Prime London go out of their way to ensure client satisfaction remains the top priority. All in all, it’s been a pleasure working with the team!... Read more
24th Nov 2022 (2 years ago)
H Jervis
Yet to move into the property but so far has been a great experience. Easy communication with Devon over Whatsapp to arrange viewings and to keep us updated on the offer process and easy ongoing communication to sort out contracting and references etc. Can't speak as a tenant yet but hoping that property management happens as smoothly as the initial setup did.... Read more
Tenant
21st Nov 2022 (2 years ago)
L Brown
Fantastic experience! Would definitely recommend Prime London and I’ll be using them in future. Special thanks to Ellie who has been so helpful and accommodating.... Read more
17th Nov 2022 (2 years ago)
A Raghavan
Devon Fletcher @ Prime London helped me find a property to buy. He was outstanding in all respects in arranging the viewing and in handling all follow-up. It was clear that he was always honest in every exchange. Lastly, he was not transactional and genuinely tried to help all the time - in fact, he helped me with a few things even after completion. Kudos to such great customer service.... Read more
Buyer
16th Nov 2022 (2 years ago)
I Ivan
I would like to thank Prime London and specifically Joseph and Devon for quick and easy sale of my property. Everything went even easier and faster the I had expected.... Read more
Seller
16th Nov 2022 (2 years ago)
T Popa
Just bought our first property with Prime London - they were incredibly helpful (our agent Devon especially). They kept us informed at every step of the process and, even though we faced some problems with the bank during those uncertain times, they pointed us in the right direction, at the right time and ended up buying the property in less than 6 weeks! 10/10 for communication!... Read more
Buyer
8th Nov 2022 (2 years ago)
J Kerr
My wife and I were very impressed by Theo and his team from Prime London Residential to help us secure the tenancy on our 2 bedroom apartment in Chelsea, overlooking the Thames. We were relatively new to the UK and therefore had no credit history in this country which could have worked against us, especially with much of the application process being digitised in the UK these days. However, Theo worked diligently with me to ensure my application received the required attention from the landlord (who is overseas) and our offer was accepted ahead of several other applicants. We are very happy with our lovely apartment in this wonderful area of London. Thank you, Theo.... Read more
Tenant
24th Sep 2022 (2 years ago)
Y Yoovattana
We had been looking for an apartment to rent in London. We met Bryce and Shannon and have received exceptional service from them. They are very responsive and equipped with great service mind. Definitely recommend!... Read more
Tenant
1st Sep 2022 (2 years ago)
Z Bakheet
Very quick and good service, very easy to communicate and very happy to have found a rental property through them... Read more
Tenant
19th Aug 2022 (2 years ago)
F Gulino

They are an extremely unprofessional firm. They will promise you anything to make you sign a contract. In our instance we signed a contract that included management services and letting services. We had already tenants thus why we asked to have a separated management service plan without requiring for us to use letting services. Through the whole pre-contract drafting and signing it was clear from they written confirmation that was the case. Finally to coerce my business to sign with their favourite commercial tenant they after 2 months from the signature, and after we approved some minor repairman work, once they were informed that we did not want to move forward with their recommended commercial tenant they informed us that they had no intention to carry out any management service.
Joseph Cadman is to be avoided. If you need any more information I can provide more details.
To reply to Joseph: I approached the tenant once you demonstrated that your contract was null and void as it was based on a misrepresentation. I double checked with you and you maintained the position that you can retroactively change the interpretation of a contract although before you confirmed the opposite by email before and at the beginning of the professional relationship. You interrupted the management services that you promised just because we did not want to accept the lease with the new tenant you proposed effectively trying to coerce us to sign. This was done likely because you were too lazy to negotiate the rent increase with the current 4 individual tenants. For this reason you were likely pushing us to accept a below market price (they are extremely bad at valuations by the way, without understanding the market prices of your properties they just add an approximately constant increase across any flat, in our circumstance it meant that they were significantly undervaluing the potential as it was rented at a lower price momentarily just due to some minor repairman work). We understood that you have an anticompetitive relation with the abovementioned tenant apparently and we avoided it.
Joseph, you can try to change the timelines and remove the details but if anyone is interested in a few months I will have a blog post detailing everything that happened. Then if you want you can issue a defamation claim and lose heavily.... Read more
Landlord
6th Aug 2022 (2 years ago)
F L
The service is poor, it's been over a month now and we still haven't had our washing machine fixed, this is also not the first time this estate agent has taken ages to resolve the issues with have reported, they also previously ignored messages we sent regarding issues when it is convenient for them. In the past, they have only resolved issues once we have requested a rent rebate. My advice would be to avoid renting with this company, just look at the other bad reviews.
One additional point, notice how all the good reviews are from landlords not tenants? Use that as a hint about where Prime’s loyalties lie.... Read more
Tenant
2nd Aug 2022 (2 years ago)
S Graham
As a remote landlord, I’ve had great support and a positive experience of many years working with these guys, renting out my properties.... Read more
Landlord
18th Jul 2022 (2 years ago)
C Martinez
Month 7 and counting of waiting to get my deposit back.... Read more
14th Jul 2022 (2 years ago)
R Megarity

Had an overall pretty poor experience with Prime London.
Firstly, they were helpful and responsive when looking to find a property to rent, however when reaching out with regards to issues we had once we moved in, the responses were much slower and the resolutions incredibly slow. For example, we raised that our washing machine was broken and it took over 4 weeks from us notifying the agency for this to be resolved. As well as this, one of the toilets did not flush when we moved in and despite it being noted on the check in report they waited until we'd moved in and asked about it before sending someone to look at it. After it being looked at, it took a couple of weeks before the repair was actually undertaken.
Upon moving out, it again took over 4 weeks to receive our check out report and hence our deposit.
EDIT: Prime London have been always tried to make it clear to us that the landlord is to blame for these delays, however, while I understand this position somewhat, ultimately we as the tenants have had a poor experience and (at least in my opinion) Prime London have the responsibility to ensure the landlords they work on behalf of are able to respond to issues in a timely manner.... Read more
Tenant
30th Jun 2022 (2 years ago)
L Williams
Could not rate them higher. My boyfriend and I have rented through Prime for the last five years and they have always been the best estate agents we’ve ever been with.
Efficient, SO helpful, give plenty of notice if any changes so there’s never any nasty surprises and have always gone above and beyond to find us the best apartments to rent throughout our time with them.
We’ve had a close relationship particularly with Shannon throughout our tenancies and she has been absolutely amazing from all fronts.... Read more
Tenant
26th May 2022 (2 years ago)
A Lin
Prime London is efficient and very helpful. Devon, Theo, and Elinor turned around the entire renting process in just 1 week, which was a huge relief for me as I needed a new flat urgently. High recommend Prime London for their professionalism, insightful advice, and timely communications.... Read more
Tenant
25th May 2022 (2 years ago)
J Bayton
Top agents, Theo has been very helpful with answering questions about the local area and current trends in the property market. I would highly recommend... Read more
25th May 2022 (2 years ago)
L Jackson
Upon moving into my flat, I found holes in the walls, a dangerous electric point and a sofa with mould on. All things that should have been picked up on by our estate agent before moving in. After 2 months, we finally got the dishwasher replaced despite reporting it on day one, but after 3 months, we are still waiting for the door to the outside to be fixed so that we can even open it. Communication is dreadful, stay away!... Read more
Tenant
24th May 2022 (2 years ago)
Gabriel
Great experience as a Landlord. Tim and the team have been fantastic and very proactive in helping us secure good tenants and manage our property.... Read more
Landlord
18th Mar 2022 (2 years ago)
Y Zhong
AVOID!! Service is poor, after moving out it took months for deposit back. And they IGNORED your emails and giving attitudes.They find all kind of reasons to charge you. BE CAREFUL. Btw I don’t need to revisit my comments thanks you. Don’t living in dream with lots of fake five stars reviews :p... Read more
Tenant
18th Mar 2022 (2 years ago)
A Beaumont
AVOID!!! This company is a SCAM, be sure to check the dodgy contract before you sign. I signed up for a 12 months tenancy which started off as a nightmare now I’m in the final month of the 12 month contract and despite me already moving out of the property they have told me that if the other resident in the property doesn’t serve a notice to end the tenancy I am still liable for the fees moving forward despite me serving a notice. I will be taking legal action against this fraud of a company and I would advise you to avoid them at all costs. Also most of there 5 star reviews are fake.... Read more
Tenant
17th Jan 2022 (3 years ago)
O Prior
Shannon has been looking after my flat for several years. Always highly professional, enthusiastic, proactive, and an all-round positive experience working with her!! Thank you!... Read more
Landlord
9th Jan 2022 (3 years ago)
R gregory
Prime London is an excellent company as is the agent who handles my account.
She is always responsive, attentive to managing the property and any issues that arise.
She is also proactive in thinking ahead and taking the initiative on re letting as a lease is nearing its end date.
Their fees are very competitive and I do not believe I could get a better service or price elsewhere.
Importantly, I have great confidence in the advice I receive and in the integrity of my agent, the Managing Director and the team.
They are also very courteous and a pleasure to deal with.... Read more
Landlord
21st Dec 2021 (3 years ago)
C Chong
Shannon and Elyse have been exceptional and dedicated, and have helped me with my property over the last 2-3 years. Despite my not being in the UK, I am notified immediately when there is an issue, and I am able to contact both Shannon and Elyse too. They have been responsive, dedicated, friendly and professional.... Read more
Landlord
16th Dec 2021 (3 years ago)
Johan
Devon is very professional and easy to work with . He is quick to respond and provided excellent customer service.... Read more
16th Dec 2021 (3 years ago)
A Oyeneyin
I met with Devon and Kieiren - very professional, patient and they knew there stuff ! Which helps in finding your dream home. Thanks !... Read more
16th Dec 2021 (3 years ago)
N Carroll
I cannot recommend Shannon and Elyse at Prime London highly enough - they are diligent, commercially aware, reliable and switched on. Nothing is ever too much trouble, it is clear that they enjoy what they do and have appropriate contacts for all issues relating to property maintenance. They're a pleasure to deal with and certainly make my life easier!!... Read more
16th Dec 2021 (3 years ago)
D Velez
Have been a tenant for years and had the pleasure to deal with each an d one of the management girls and cannot fault them. Super helpful and professional. Highly recommend them!... Read more
Tenant
15th Dec 2021 (3 years ago)
N G
I'm a flat owner and I've used Prime London to manage my London flat for about 18 months. They've been great. I was recommended to them by the building concierge because they were good to deal with from the building management side. They've handled things really well - the odd problems that have come up as well as the day-to-day stuff. My main contacts have been Shannon and Elyse and I would really recommend them - they get stuff done promptly and keep me informed.... Read more
Landlord
15th Dec 2021 (3 years ago)
D Jibunoh
Great working with Devon Fletcher! super communicative and incredibly thorough!... Read more
15th Dec 2021 (3 years ago)
N Corbett
I would like to mention Shannon who has been brilliant working in the lettings department there is never a time when she cannot help whatever the issue, Thank You for the last few years.
Neil... Read more
Landlord
15th Dec 2021 (3 years ago)
J Francis
Shannon has managed my property for several years. I have always found her to be professional, but also very pragmatic and resourceful in finding solutions to problems. I can always rely on her to be on top of the detail and be proactive. I highly recommend her.... Read more
Landlord
15th Dec 2021 (3 years ago)
R B
Prime London Residential Lettings have handled my rental for 4 years now, fully managed they initially put a good tenant in with no issues and they always react quickly to anything that needs repairing or such. Shannon and all the team members are pleasant to deal with and know their business! Highly recommend them... Read more
Landlord
15th Dec 2021 (3 years ago)
J Healey
Theo (Prime London) was very attentive and helpful throughout the process. Would recommend him to anyone looking for a new place in the London area.... Read more
15th Dec 2021 (3 years ago)
D Yin
Having a great experience with Prime as a land lord for one year and ongoing, they respond and act on my tenants and I's requests quickly, leaving me with little work to do.... Read more
Landlord
10th Dec 2021 (3 years ago)
T McMullen
Great property renting experience. Charlie and the team were fantastic and very responsive to help us secure our dream apartment quickly... Read more
Tenant
7th Dec 2021 (3 years ago)
F CHOI
Met Charlie Virgo at the beginning of my home hunting journey in August. I had viewings in several different areas but still struggled to find my dream home. After a few months of working with Charlie, he really took the time to understood my requirements and suggested me to re-consider a flat I had viewed in August. Charlie sent me a video to recall my memory. My family and I had a second viewing a few days later. After a few days of negotiations, heavily assisted by Charlie, the price was finally agreed on with both sides. We are very happy as a family and we look forward to completing the deal soon. Charlie has given me pertinent advises during the negotiation and has shown extreme professionalism and trustworthiness throughout the house hunting process. A massive heartfelt thank you Charlie.... Read more
Buyer
6th Dec 2021 (3 years ago)
S Trb
Absolutely amazing service and amazing staff who actually care! A big thank you to Shannon and Elyse for their hard work and constant communication.... Read more
3rd Dec 2021 (3 years ago)
Dee
Elyse and Charlize have the best service. The property management are brilliant. Will be definitely using them again.... Read more
Landlord
21st Nov 2021 (3 years ago)
B Bwalya
Charlize and Elyse are hard working brilliant and professional hope to see them again... Read more
21st Nov 2021 (3 years ago)
D Kamailo
I've had an amazing experience with Prime London as a tenant. Every part of the process of finding and moving home felt customer-centric and I was always put at ease.
My agent, Devon, was so responsive and super keen to place me in a property that actually suited my needs! At the end of it, it felt more like he was a pal than an agent.
Also, a special shout out to Ellie, Charlize and the rest of the Property Management who are super responsive and have been proactive to all my queries.
I'd definitely recommend Prime London Residential if you're moving home, you won't regret it!... Read more
Tenant
17th Nov 2021 (3 years ago)
J Davis
Theo is one of the best, such a decent guy and made the whole process of moving in so effortless which is so rare when moving. He was always there to help with any little thing, couldn’t recommend him and his team enough!... Read more
Tenant
17th Nov 2021 (3 years ago)
S Angelis
Dealt with Devon, who is a credit to his profession. He made a very stressful transition so smooth as normally in my experience it can be a total nightmare. Devon was responsive, worked incredibly hard and to my surprise was answering all our questions late into Sunday evening. If you are looking to rent an apartment I would highly recommend Devon and the agency Prime London.... Read more
Tenant
17th Nov 2021 (3 years ago)
C Tam
Would 100% recommend Theo Greenwood and Prime London Residential. Very professional and efficient, especially with Theo helping me close out a rental within the span of 2-3 working days and getting all the administrative pieces exchanged. Theo was also on point and got back to me quickly about updates regarding the offer etc. Thank you!... Read more
Tenant
17th Nov 2021 (3 years ago)
S Monaci
My partner and I had a really good experience with Prime London Residential Team, from the viewing process, to the managing to the last bit after our moving out date. They were professional, responsive and just really nice!... Read more
Tenant
12th Aug 2021 (3 years ago)
Harry
Prime London is without question the best agency I have worked with. Throughout the process both Tim and Ellie were responsive, professional and incredibly helpful. They've both gone above and beyond the expectation of an agency.... Read more
30th Jun 2021 (3 years ago)
S Kirk
The estate agents at Prime London will take ages to respond (if at all) and you can see that they have read the messages you send on WhatsApp, this includes issues that should be resolved with some level of urgency and what is worse is that they only get things done when you threaten to not pay rent. The only time they are of any use is when you are first looking for a property when they are great but do not expect any other follow-up support afterwards. Overall, do yourself a favour and avoid. P.S. I am still with the estate agents and am posting under an anonymous name as I don't want my position jeopardised further.... Read more
Tenant
29th Jun 2021 (3 years ago)
Y Polly
Very professional team, sincere service and prompt communication and resolution of any problems. The recommended properties were also very good value for money, more reliable and reassuring.... Read more
25th Jun 2021 (3 years ago)
P Hind
I have used PL both as a landlord, and now as a vendor too. Having used many others over the last twenty, years, they are the best by some distance.
Even in the last year they have always maintained full connectivity with me, and by the looks of things, have increased staff.
Hats off to Joseph, and the rest of the team too.... Read more
Seller
7th Jun 2021 (3 years ago)
W Wheeler
I've had a great experience with Devon at Prime. He has been great at keeping me updated with relevant properties to let and has recently helped us to find a new flat. Devon was proactive at contacting landlords to make sure the property was available on suitable dates and has also helped answer any questions since we have had our offer accepted.... Read more
Tenant
3rd Jun 2021 (3 years ago)
I Alhan
The staff provided lots of technical and expert advice to my client and myself in a complicated transaction of over £6mGBP.
This was much appreciated, and made things much simpler and without stress... Read more
3rd Jun 2021 (3 years ago)
S -Teo
Never heard of an independent agency, no head office, no manager just a rude headless agent that decides to cancel last minute. Very unprofessional. I do not recommend their services .... Read more
2nd Jun 2021 (3 years ago)
T Potirnichie
Today I have One of the most bad day at my life dealing with the agents of this company.
I had e view and the guy Charlie called my when I was in front of the building to let me know is not available anymore.... Read more
2nd Jun 2021 (3 years ago)
A Balta
We sold 2 properties with this agency within 12 months. We are very pleased with the service and the outcome.... Read more
Seller
28th Mar 2021 (3 years ago)
S Willder
Very efficient estate agency - my agent Devon was especially helpful and friendly! Would recommend in a flash!... Read more
4th Feb 2021 (4 years ago)
D Georgiou
Prime London have been my tenancy agents for the past 4 years. They have been highly professional throughout the journey. Very flexible and accomodating during the viewing process and removing the stress from the moving in experience by processing references in an efficient manner. They have been transparent and quick in responding to requests. Over the years, I have interacted with the majority of the team and I can confidently say they all share the same ethos and go above and beyond to help you from start to finish. Incredibly professional and trustworthy, I couldn't recommend them enough.... Read more
Tenant
23rd Jan 2021 (4 years ago)
H bhatia
Devon was very professional and helpful. He was very quick to understand our needs and show us apartments that suited us. Highly recommend Prime London to everyone who’s looking to move.... Read more
18th Jan 2021 (4 years ago)
C Vidalis
I rented with Prime for about 3.5 years and my experience was very positive. They take urgent repairs very seriously, was always easy to get in touch, never took more than 48hrs to get a response and their entire staff is very reasonable and friendly, especially Shannon and Bryce. Would recommend!... Read more
Tenant
16th Jan 2021 (4 years ago)
K Trembovolski
Rare unprofessionalism and rudeness by all members of the team I had a chance to interact with over the past 2 years.... Read more
19th Oct 2020 (4 years ago)
E Fucile
My flatmate and I were suffering from flatview exhaustion until we came across Theo, who might just be the best letting agent we've ever interacted with.
He was communicative, patience, and managed our expectations in terms of what we would be able to get within our budget as well as going above and beyond to finding our new home. It's been one of the most headache free experiences for us - couldn't recommend him enough!... Read more
Tenant
8th Sep 2020 (4 years ago)
L Williams
Very professional and impressive service
Prompt communication, accurate descriptions and generally very helpful. Nothing was too much trouble and they kept me posted throughout with timely and clear information - even over the weekend.
Would highly recommend... Read more
7th Sep 2020 (4 years ago)
H Ahmed
The agents were very prompt with all their responses, scheduled two viewings with us and provided all the necessary information / support! Was a very easy process.... Read more
14th Aug 2020 (4 years ago)
A Somers
Prime London gave us an excellent service in purchasing our new London apartment. We worked with Bryce who was excellent. He didn't overload us with unsuitable properties. Everything we were shown represented what we asked for. Had a pause in negotiations during Covid-19 lock down but completed smoothly very soon afterwards. Would recommend them.... Read more
Buyer
25th Jul 2020 (4 years ago)
C Denham
Theo was a fantastic help to me. We initially went to view some apartments that weren't really to our liking and so he delayed some meetings with his bosses to show us some alternatives he thought we would like. We made the offer and it was accepted the same day - THANK YOU THEO!... Read more
7th Jul 2020 (4 years ago)
S Pymm
Theo was a great, friendly and extremely helpful! I would have to say that my experience with Prime London Residential has been one of the best that I have had. I would highly recommend their services!... Read more
5th Jul 2020 (4 years ago)
M rego
Prime London has been truly impressive in delivering my requirement to simultaneously rent out and sell my 2 bedroom flat in Vauxhall. It took just over a year between my contracting with them to completion on the sale at a price protected from the current ups and downs of the Property market. The rental income secured in the intervening year protected me from loss of income and my tenants were well looked after when it came to their moving out. It has been a genuinely stress
free experience too!... Read more
Seller
2nd Apr 2020 (4 years ago)
J Redbury
Goodness gracious, what an agency! I was astounded by their level of professionalism, emotional intelligence and pragmatism.
They are an inordinately excellent agency, who left me coming away knowing what to expect next at all points. Their lettings team were fabulous, gave me some good options and found me what I needed, and their property management team took that excellent approach and extended it out throughout the move in and start of my tenancy.
Hands down the best agency I have ever dealt with, and shall recommend them to a number of my friends if the time comes.
Thanks again Prime Team!... Read more
Tenant
16th Mar 2020 (4 years ago)
E Zsigmond
Excellent service. I was mainly dealing with Bryce and Charlie, during the rental process. I can highly recommend them and their agency, professionals, friendly and have a great attitude for work. Hope to rent from you again in the future.... Read more
Tenant
5th Dec 2019 (5 years ago)
S Shojai
Prime London is an Excellent estate agency. They are prompt in replying, and Bryce seems to work 24 hours a day 7 days a week. They worked very hard to get our tenancy sorted with the landlord and to get all the references done promptly. Highly recommend them.... Read more
Tenant
5th Dec 2019 (5 years ago)
E welsh
Really friendly and helpful. Answered all queries straight away and made me feel at ease.... Read more
1st Nov 2019 (5 years ago)
A Alansari
Prime London Residential is one of the finest agencies I've ever had the pleasure of dealing with. The excellent service and outstanding treatment are provided by an inimitable team of expert agents that have the best interest of their clients at heart. I cannot recommend them enough!... Read more
23rd Oct 2019 (5 years ago)
Salitigo
I strongly recommend Prime London Residential to anyone looking for professional
help in real estate in London. The agent was
highly professional, but also a good interesting person to talk to. Bravo!... Read more
10th Oct 2019 (5 years ago)
J K
Prime London - An excellent team and very good service. Special thanks to Theo for his kind assistance and cooperation. Highly recommented!... Read more
1st Oct 2019 (5 years ago)
J Gill
I’ve had some good and some bad experiences with agencies in London, but can safely say that my experience so far with Prime London has been by far the best!
Their professional effectiveness has only been matched by the warmth and dedication of the team. Great fact based guidance and getting a real handle on the right ‘fit’ despite it being a busy time were particular value-adds!... Read more
23rd Aug 2019 (5 years ago)
B gaming
Prime London/Joe, I would like to say a big thank you to the entire team of Prime London. I would like to express my gratitude to all for the excellent service given. I really appreciate for the professionalism of accommodating all of our needs that on a short notice. We highly recommend the Prime London Residential and will definitely be seeking to purchase/ rent London home with Prime London. Really refreshing the entire fantastic team and go beyond for the customer service!... Read more
15th Aug 2019 (5 years ago)
E Catelani
Amazing, personalized service. Highly recommend it.... Read more
2nd Aug 2019 (5 years ago)
S Thakrar
After being let down by various other estate agents, Charlie Virgo was a delight to deal with. He quickly understood my situation and requirements and only sent properties that matched. He kept in touch and responded to all my queries promptly. And most importantly, I didn't at any point feel pressured by him to rush into any decisions. I am now going through the referencing process and hope to sign my contract soon. I would highly recommend Charlie and Prime London. In future, I will come straight to them for my property needs.... Read more
Tenant
31st Jul 2019 (5 years ago)
Ken91L
Prime London did me well. Joseph and his team secured an ideal tenant for me.
I appreciate Joseph for his friendliness, pragmatism, depth of knowledge and dedication. He was accessible, even happy to respond to my emails and phone calls over weekends! I was kept in the loop at every stage and made aware of the various costs throughout. Very transparent with no unexpected surprises there.
All in all a great experience. Very happy with Prime London and would highly recommend them as true professionals.... Read more
Landlord
5th Jun 2019 (5 years ago)
A Berridge
An excellent team provide helpful, professional and efficient service for tenants.... Read more
Tenant
31st Oct 2018 (6 years ago)
C Thomlinson
An exceptional agency, not ones to have to shout about it either with their client base. An intelligent team who know the market and handle my investments exceptionally. Perfect payments and accounting, and tell me to buy when I need to.... Read more
Landlord
15th Jan 2017 (8 years ago)