Global House Estates - Victoria | Reviews & Performance

2 Road

Aggressive and rude... Read more

27th Oct 2024 (13 weeks ago)

K R

Great to work with them specially Terry and Brandon Mathews who showed us around an apartment.with great professionalism. Thank you Kaveeta... Read more

17th Oct 2024 (14 weeks ago)

B Sousa

I had the absolute pleasure of working with Global House Estates to sell my home, and I can't recommend them highly enough! The entire process was seamless, professional, and stress-free from the initial valuation right through to completion. A special thank you goes to Rania, the agent I worked with throughout the sale. She was simply fantastic! Rania went above and beyond to keep me informed every step of the way, especially with her regular updates and detailed feedback after every viewing. This level of communication gave me complete confidence throughout the process, knowing exactly how things were progressing. She was always available to answer my questions and made what can often be a stressful experience so much easier. Her expertise, dedication, and warm, positive attitude were key to the successful sale of my property. If you're looking for an agency that delivers outstanding service with a personal touch, Global House Estates is the way to go!... Read more

Seller

11th Oct 2024 (15 weeks ago)

T Holt

Recently purchased flat via GHE and had a great experience. Rania and Gabriela are a credit to the team, both ensuring that the process went as smooth as possible.... Read more

Buyer

24th Sep 2024 (18 weeks ago)

N Land

I switched one of our apartments to Globalhouse to manage about 18 months ago and we have just switched our other one. Globalhouse have been great and a significant improvement on our previous agent. They are very responsive, have given good market advice and the administration and processes are very slick and timely. We couldn’t not be more pleased. Nick... Read more

Landlord

26th Jul 2024 (5 mo. ago)

Z Karame

Best letting agency I dealt with the London branch and I am absolutely impressed with how well organised and structured their services are. Provided by professional, friendly and lovely agents. Starting from viewing the property to the check out communication was swift and clear. A lot of support provided from information on renting guidance to check out inventory, repairs services with a hotline. The repairs service could be through a link or a WhatsApp messaging line. They usually respond immediately and raise the job to the trades person or company they deal with. Most repairs were solved in a short time frame. They also send property care guide at the beginning of winter to flag any issues related to the weather. I got the impression that the agency is really good at ensuring both parties (the landlord and tenant ) are satisfied with any dealings or requests. Moreover, the contract they provided was comprehensive and detailed with no hidden clauses or vague statements. Everything was clearly stated ensuring our rights are protected as well as our duties as tenants clearly communicated. I definitely recommend this agency... Read more

Tenant

21st Jun 2024 (7 mo. ago)

F Broughton

Rania at Global House Estates was the best estate agent we could hope for. She gave us a wonderfully personal service, her knowledge of the local market was exceptional and she achieved close to our target price for our flat at a very competitive time. She was friendly, clear and helpful through the whole process, managing all the details of a complex sale, even taking care of arranging a contractor to fit a replacement boiler at short notice. We are very glad we used Global House Estates rather than one of the better-known chains, because they really cared about the outcome. For clarity, persistence, warm communication and attention to detail we can't recommend GHE highly enough.... Read more

Seller

11th Jun 2024 (7 mo. ago)

Kristina

I have been purchasing my first flat via Global House Estates, with the able assistance of Rania. The experience has been positive from the start - swift responses to viewing requests or queries, good info provided and clear and regular communication throughout. Rania has definitely gone above and beyond what I imagined may be the role of an estate agent in a sale, including and especially after my offer was accepted. She seems to be juggling her multiple obligations really well to keep all parties happy - vendor, me and by extension, GHE! I am happy to have had Rania's involvement in what is a very anxiety-ridden process, particularly for a first time buyer! My occasional contact with others at GHE was also positive.... Read more

Buyer

30th May 2024 (7 mo. ago)

E Li

Had our units let and managed by GHE for some years now, always had a quick, efficient turn around when we had tenant change over. They would have all the compliance issues arranged for us without us worrying. Cristiana, Perry and the team are lovely to work with and never a question go unanswered. Would highly recommend!... Read more

Landlord

17th Apr 2024 (9 mo. ago)

D Timota

Amazing service from beginning to end. Very efficient and friendly.... Read more

13th Apr 2024 (9 mo. ago)

Charlotte

Rented with them and wouldn’t use again.... Read more

Tenant

7th Apr 2024 (9 mo. ago)

R Simon-Caffyn

Awful, avoid renting from them at all costs... Read more

Tenant

3rd Apr 2024 (9 mo. ago)

Sophie

Worst rental experience of my life. Property was extremely mouldy and GHE did very little to resolve this. I submitted a letter from my doctor because I developed asthma from the mould but no resolution was offered other than cleaning the trickle vents, sending us bleach and the purchase of a second large dehumidifier (where we were expected to pay for all the electricity- £75 per month extra per dehumidifier). The agents clearly want to make as much money as possible with little regard to their legal requirements to ensure a safe environment for their tenants. There was clearly a deep structural issue as the walls would be wet in the morning and no amount of cleaning/dehumidifier could get it under control. You can see in the third photo spots that look like oil - this was mould that covered every wall of the flat. We had to throw out a lot of possessions as they were mould damaged. In total we think we spent over £3,000 on the mould problem. GHE refused to pay for a cleaning to get this under control. I wish we had never rented with GHE as it’s done lasting damage to our physical health. I’ve rented in London for 8 years but this has been head and shoulders worse than any other property. GHE have no redeeming qualities.... Read more

Tenant

25th Mar 2024 (9 mo. ago)

J Halfon

The worst experience I've ever had with an estate agent. We were previously managed by a different company and switched about 6 months ago, and everything following that was an absolute nightmare. Our flat needed serious repairs and GHE entirely ignored them and blamed us for serious structural issues with the flat. I don't even know if they let the landlord know about the issues. I've also never met more dismissive and rude people - they were entirely unsympathetic about us living in really poor and unsafe conditions; they even disregarded a note from a doctor about health and safety.... Read more

Tenant

20th Mar 2024 (10 mo. ago)

A Helpenstell

(1 star as you can't leave 0)... Took over from a previous agent toward the end of tenancy. It was a constant barrage of disconnected inspection requests and failed repairs. Topped off with baseless claims against security deposits (after 6 years of tenancy) without even having a copy of the original inventory. Needless to say, after that shocking experience I will never use GHE again.... Read more

Tenant

26th Feb 2024 (10 mo. ago)

A Hindocha

By far one of London’s best letting and management agents. Always had a good experience with them. Friendly, responsive, attention to detail and overall nice people to work with.... Read more

Landlord

16th Jan 2024 (1 year ago)

G Leung

My friend recently engaged GHE and found that it is one of most diligently communicative professionals she have ever worked with. Transferring agent is complicated and difficult to my flat in UK. However, they kept my friend updated the progress from time to time. The transfer is smooth and is satisfactory about their service.... Read more

8th Nov 2023 (1 year ago)

A Ng_UK

Not an acceptable reason to delay the rental payment to landlord for 2 weeks just because one of accountant on leave. No deputy - what’s a deficiency operating model. Not a single incident, it happened several times during the past tenancy in one year. Inevitably let me suspect its financial strength and operational capacity.... Read more

Landlord

25th Oct 2023 (1 year ago)

D Morgan

Very professional. Very friendly. Good value for lettings agency.... Read more

17th Oct 2023 (1 year ago)

A Mehrfar

I'm incredibly disappointed with the service we received from this estate agent. Our offer was accepted, and we even paid a holding deposit. However, just 6 days before our scheduled move-in, they abruptly canceled our contract, leaving us in a difficult situation. Their lack of assistance and the automated annual leave email we received while trying to get our deposit back only added to the frustration. This experience has been extremely unprofessional and stressful.... Read more

Tenant

29th Aug 2023 (1 year ago)

J Berglund

Our experience was an unfortunate ordeal. We’re a couple trying to find a house. We have jobs and can’t view during all hours of the day. The agent typically took several days to reply and unfortunately didn’t provide us any flexibility in the viewing time slots, far below peers. We ultimately had to give up viewing the property, which was unfortunate also for the seller as it reduces the available market opportunities.... Read more

31st May 2023 (1 year ago)

I Gergova

After a horrendous experience looking for a flat in London with dodgy and unreliable agencies, GHE provided a breath of fresh air with punctuality, professionalism and competence. I would like to specifically thank Thomas for going out of his way to help me not become homeless! He's a true up and coming star in GHE and has a great career path ahead of him due to his compassion and people skills. I am only giving 5 starts because of him; in reality, I would have given 3 or 4: GHE needs to work on their admin organization and response time (if you get a response from their office admin at all). Overall, I highly recommend and would use the agency again when I decide to move/buy.... Read more

30th Apr 2023 (1 year ago)

R ricky

Called to inquire about a property to rent. The person disconnected the call midway during conversation it seems and nobody took calls when I tried again.... Read more

22nd Dec 2022 (2 years ago)

spavlou3

I recently sold my property through GHE, and the service I received by the team, in what was a long, complex sale, was by far the best I’ve come across. I’d like to specifically mention Anthony and Rania, who provided nothing but total support, guidance and patience throughout the whole process and ensured the best outcome was delivered for all parties involved. They have both been fantastic to work with as well as the wider team. I have worked with GHE in the past and will continue to do so in the future as there is no better agency out there in my opinion. High recommend to anyone.... Read more

Seller

12th Dec 2022 (2 years ago)

A Lopez

Good option... Read more

3rd Oct 2021 (3 years ago)

K J

Moving is never an easy feat but with GHE it's been a seamless experience nearly 6 months into my tenancy. When we first moved in we had a severe leak and Anthony's professionalism was unparalleled. He truly went above and beyond to ensure that we felt accounted for, taken care of and looked after. Every concern or issue we've ever had so far Anthony has taken the time and effort to assure us every step of the way. He's friendly, prompt, proficient and provides top-notch service. I've never felt so confident in a housing company before. He always ensures that our experience is impeccable and you can tell he really cares about his work. Anthony is the backbone of Global House Estates and I'm so thankful that he looks after our flat!... Read more

Tenant

20th Sep 2021 (3 years ago)

K J

Moving is never an easy feat but with GHE it's been a seamless experience nearly 6 months into my tenancy. When we first moved in we had a severe leak and Anthony's professionalism was unparalleled. He truly went above and beyond to ensure that we felt accounted for, taken care of and looked after. Every concern or issue we've ever had so far Anthony has taken the time and effort to assure us every step of the way. He's friendly, prompt, proficient and provides top-notch service. I've never felt so confident in a housing company before. He always ensures that our experience is impeccable and you can tell he really cares about his work. Anthony is the backbone of Global House Estates and I'm so thankful that he looks after our flat!... Read more

Tenant

20th Sep 2021 (3 years ago)

R ricky

Called to inquire about a property to rent. The person disconnected the call midway it seems and nobody took calls when I tried again.... Read more

Tenant

25th Aug 2021 (3 years ago)

L hillier

I am so grateful to have Anthony and the Global House Estates team as my letting agents. From Terry who we viewed the flat with to Louise who carried out our flat inspection, the team are genuine people and it’s a pleasure to have them at the end of the phone. London letting agents have a pretty bad reputation, but these guys are a breath of fresh air. I’d recommend them to anyone.... Read more

Landlord

2nd Aug 2021 (3 years ago)

L hillier

I am so grateful to have Anthony and the Global House Estates team as my letting agents. From Terry who we viewed the flat with to Louise who carried out our flat inspection, the team are genuine people and it’s a pleasure to have them at the end of the phone. London letting agents have a pretty bad reputation, but these guys are a breath of fresh air. I’d recommend them to anyone.... Read more

Landlord

2nd Aug 2021 (3 years ago)

M fountain

Anthony has been my Estate agent for the past 3 years and my experience working with him has been second to none. Anthony has always had a friendly yet professional approach. He is easy to reach for queries and/or issues and gets back to you quickly. He always puts you at ease while getting matters sorted therefore I could not recommend his business enough!... Read more

22nd Jul 2021 (3 years ago)

M fountain

Anthony has been my Estate agent for the past 3 years and my experience working with him has been second to none. Anthony has always had a friendly yet professional approach. He is easy to reach for queries and/or issues and gets back to you quickly. He always puts you at ease while getting matters sorted therefore I could not recommend his business enough!... Read more

22nd Jul 2021 (3 years ago)

K

BE CAREFUL - NOT PROFESSIONAL - Not recommended We got in touch with Ruben at the end of 2020 because of an apparently great flat in a new building area in London. Since we knew that there was a lot of construction going on in this region and we both work from home, we asked MULTIPLE TIMES (since it was not possible to visit the flat ourselves due to travel restrictions) about the noise pollution. In the advertisement NOTHING was communicated about any noise nuisance or anything else, now we know why! We were assured that it was 'minor construction work' and would not be a major nuisance. Now we are sitting in this flat, living in the middle of a construction site that makes the flat basically uninhabitable for 2 home office employees due to the daily and EXTREMELY LOUD demolition noise and are chained to the contract until the end of 2021. We tried to find a solution but both Ruben and Edmond absolutely did not see this as their problem, which makes us extremely sad. We would therefore NEVER EVER AGAIN use the service of Global House Estates, cannot recommend it and are extremely devastated.... Read more

Tenant

26th Feb 2021 (3 years ago)

K

BE CAREFUL - NOT PROFESSIONAL - Not recommended We got in touch with Ruben at the end of 2020 because of an apparently great flat in a new building area in London. Since we knew that there was a lot of construction going on in this region and we both work from home, we asked MULTIPLE TIMES (since it was not possible to visit the flat ourselves due to travel restrictions) about the noise pollution. In the advertisement NOTHING was communicated about any noise nuisance or anything else, now we know why! We were assured that it was 'minor construction work' and would not be a major nuisance. Now we are sitting in this flat, living in the middle of a construction site that makes the flat basically uninhabitable for 2 home office employees due to the daily and EXTREMELY LOUD demolition noise and are chained to the contract until the end of 2021. We tried to find a solution but both Ruben and Edmond absolutely did not see this as their problem, which makes us extremely sad. We would therefore NEVER EVER AGAIN use the service of Global House Estates, cannot recommend it and are extremely devastated.... Read more

Tenant

26th Feb 2021 (3 years ago)

C K

As a landlord, I highly recommend Global House Estates, and can't thank Anthony Antoniou and his team enough, for renting our property in what has to be the most difficult market conditions - during lockdown. They were absolutely fantastic from start to finish. They were all professional, courteous and extremely helpful. I have rented my house for years through Anthony, he really goes the extra mile and I can't thank him enough.... Read more

Landlord

28th Jan 2021 (3 years ago)

C K

As a landlord, I highly recommend Global House Estates, and can't thank Anthony Antoniou and his team enough, for renting our property in what has to be the most difficult market conditions - during lockdown. They were absolutely fantastic from start to finish. They were all professional, courteous and extremely helpful. I have rented my house for years through Anthony, he really goes the extra mile and I can't thank him enough.... Read more

Landlord

28th Jan 2021 (3 years ago)

Anonymous Tenant

Poor experience. Typical substandard London letting agent. Blaming the customer as usual.... Read more

Tenant

2nd Dec 2020 (4 years ago)

V P

There are some people you want to make deals or work with which they are efficient, professional and the most important thinking out of their box. Terry Vittas is one of those people that you will always know he will support you, understand you needs and provide you what you really want! Speak to him and he will not disappoint you! He knew and understand from the phone call what we want and we arrange a viewing of a flat way out of his office hours. Its a staff that you want to have on your team and make it fly! Cristiana also was very efficient and fast forward with the documents and in tamely manner! I will definitely choose global estates again because of those people! Well done Terry and Cristiana, keep it like that!... Read more

1st Oct 2020 (4 years ago)

V P

There are some people you want to make deals or work with which they are efficient, professional and the most important thinking out of their box. Terry Vittas is one of those people that you will always know he will support you, understand you needs and provide you what you really want! Speak to him and he will not disappoint you! He knew and understand from the phone call what we want and we arrange a viewing of a flat way out of his office hours. Its a staff that you want to have on your team and make it fly! Cristiana also was very efficient and fast forward with the documents and in tamely manner! I will definitely choose global estates again because of those people! Well done Terry and Cristiana, keep it like that!... Read more

1st Oct 2020 (4 years ago)

D pain

Happy Landlord , Andy found me 1st class Tenants, They are leaving after 3 years, and i have not had one problem ,amazing... Read more

Landlord

26th Aug 2020 (4 years ago)

D pain

Happy Landlord , Andy found me 1st class Tenants, They are leaving after 3 years, and i have not had one problem ,amazing... Read more

Landlord

26th Aug 2020 (4 years ago)

N Chromik

Friendly and helpful staff. Whole process could be done remotely which I adore!... Read more

19th Jul 2020 (4 years ago)

N Chromik

Friendly and helpful staff. Whole process could be done remotely which I adore!... Read more

19th Jul 2020 (4 years ago)

J Consumer

Only popped in for general advice and prices. Local knowledge, friendliness of staff all great. When it's time to move i'll be coming back here.... Read more

1st May 2020 (4 years ago)

J Consumer

Only popped in for general advice and prices. Local knowledge, friendliness of staff all great. When it's time to move i'll be coming back here.... Read more

1st May 2020 (4 years ago)

J Taylor

We were told we were the first to view a rental property; we made an offer that evening, they took our holding deposit and told us they had cancelled all other viewings. They then refused to pick up any calls for 5 days and were completely uncontactable. After complete radio silence, having chased them continually throughout this time, we finally get a phone call to say they accepted someone else’s offer. Delayed us in our search completely unnecessarily.... Read more

Tenant

28th Nov 2019 (5 years ago)

J Taylor

We were told we were the first to view a rental property; we made an offer that evening, they took our holding deposit and told us they had cancelled all other viewings. They then refused to pick up any calls for 5 days and were completely uncontactable. After complete radio silence, having chased them continually throughout this time, we finally get a phone call to say they accepted someone else’s offer. Delayed us in our search completely unnecessarily.... Read more

Tenant

28th Nov 2019 (5 years ago)

J Hopwood

Really enjoyed my experience with Terry in my flat search after working with some less than amazing experiences with other local agencies. He seemed to know exactly what I was after and stuck within the price range I was looking at instead of the typical upselling idea most agents go for. They were very patient and worked with us very well. Couldn't recommend highly enough. Also as per another review, it is not illegal for a landlord to withdraw an offer prior to the agreement being signed if they have another higher offer come in. It is only illegal once the contract is signed and money exchanged.... Read more

15th Nov 2019 (5 years ago)

J Hopwood

Really enjoyed my experience with Terry in my flat search after working with some less than amazing experiences with other local agencies. He seemed to know exactly what I was after and stuck within the price range I was looking at instead of the typical upselling idea most agents go for. They were very patient and worked with us very well. Couldn't recommend highly enough. Also as per another review, it is not illegal for a landlord to withdraw an offer prior to the agreement being signed if they have another higher offer come in. It is only illegal once the contract is signed and money exchanged.... Read more

15th Nov 2019 (5 years ago)

philth

Good honest agency... Read more

28th Oct 2019 (5 years ago)

M Hayes

Good service, highly recommended. Independent organisation, with individual services. If you are looking to buy or rent a property, get in touch with them. Anthony was very helpful.... Read more

24th Oct 2019 (5 years ago)

M Hayes

Good service, highly recommended. Independent organisation, with individual services. If you are looking to buy or rent a property, get in touch with them. Anthony was very helpful.... Read more

24th Oct 2019 (5 years ago)

H let

Terry was a nice guy. However I’ve made an offer and paid a holding deposit on a flat and that should’ve taken the flat off the market however they still were taking offers from others and made me wait 3 days only to tell me they found some one who made a higher offer. That is illegal And I should have reported them but I was busy trying to find a place. Do not give a holding deposit there’s absolutely no point they will still present a higher offer to the landlord!... Read more

Tenant

17th Oct 2019 (5 years ago)

H let

Terry was a nice guy. However I’ve made an offer and paid a holding deposit on a flat and that should’ve taken the flat off the market however they still were taking offers from others and made me wait 3 days only to tell me they found some one who made a higher offer. That is illegal And I should have reported them but I was busy trying to find a place. Do not give a holding deposit there’s absolutely no point they will still present a higher offer to the landlord!... Read more

Tenant

17th Oct 2019 (5 years ago)

O Juste

Andy & Ogo at Global House Estates are amazing. I've known them professionally for about 12 years. Ogo sold me a flat back then, and Andy has looked after my rental property for years. They always go above and beyond. They are reliable, super helpful and friendly. I trust them.... Read more

25th Sep 2019 (5 years ago)

O Juste

Andy & Ogo at Global House Estates are amazing. I've known them professionally for about 12 years. Ogo sold me a flat back then, and Andy has looked after my rental property for years. They always go above and beyond. They are reliable, super helpful and friendly. I trust them.... Read more

Landlord

25th Sep 2019 (5 years ago)

K villacarlos

If it's possible to give more than 5 stars on this review, I would. I am very delighted with the type of service that GHE has provided to me over the past two years I have stayed in London. Coming from another country outside of UK, it was a daunting task for me to look for a place that I can call my home for the next 2 years. Dealing with GHE was such a good stroke of luck for me because their type of service was always impeccable in my experience. They always responded to me on a very timely manner, always polite and professional, transparent, patient and oddly enough cheerful whenever I engaged with them. Anthony Antoniou, the Business Manager I had engaged with has demonstrated all these traits to me, which I believe is reflective of the high standard and quality GHE can provide you. I can only share my personal experience in dealing with them, but I would highly recommend GHE for all your property-related needs.... Read more

Tenant

16th Aug 2019 (5 years ago)

K villacarlos

If it's possible to give more than 5 stars on this review, I would. I am very delighted with the type of service that GHE has provided to me over the past two years I have stayed in London. Coming from another country outside of UK, it was a daunting task for me to look for a place that I can call my home for the next 2 years. Dealing with GHE was such a good stroke of luck for me because their type of service was always impeccable in my experience. They always responded to me on a very timely manner, always polite and professional, transparent, patient and oddly enough cheerful whenever I engaged with them. Anthony Antoniou, the Business Manager I had engaged with has demonstrated all these traits to me, which I believe is reflective of the high standard and quality GHE can provide you. I can only share my personal experience in dealing with them, but I would highly recommend GHE for all your property-related needs.... Read more

Tenant

16th Aug 2019 (5 years ago)

dfiles100

The friendly approach and professionalism of all the staff is very evident on entering the premises of this company. Anthony has been a pleasure to deal with in finding a tenant quickly for my rented property, I was kept fully informed throughout the proceedings and everything was made simple and clear. Anthony`s helpfulness,friendliness and professionalism has been outstanding and I would certainly use this company for future business.... Read more

Landlord

1st Aug 2019 (5 years ago)

dfiles100

The friendly approach and professionalism of all the staff is very evident on entering the premises of this company. Anthony has been a pleasure to deal with in finding a tenant quickly for my rented property, I was kept fully informed throughout the proceedings and everything was made simple and clear. Anthony`s helpfulness,friendliness and professionalism has been outstanding and I would certainly use this company for future business.... Read more

Landlord

1st Aug 2019 (5 years ago)

C RICHARDSON

Great agency who offer a personal and professional service. Quick to respond and answer any questions or queries.... Read more

26th Jul 2019 (5 years ago)

C Rich

Great agency who offer a personal and professional service. Quick to respond and answer any questions or queries.... Read more

26th Jul 2019 (5 years ago)

Z Kosztik

It's a great pleasure to working with Global House Estates, especially with Cristiana who is a very professional, helpful and kind person.... Read more

21st May 2019 (5 years ago)

Z Kosztik

It's a great pleasure to working with Global House Estates, especially with Cristiana who is a very professional, helpful and kind person.... Read more

21st May 2019 (5 years ago)

C O

I had a fast paced move to London, and dropped into Global House on the day. I am used to rudeness and patronising behaviour from agents, however Lily was incredibly helpful, listened to what I was actually after and was incredibly quick to arrange viewings. She was very knowledgeable on each flat, and felt both personable and trustworthy - she gave honest comparisons to her portfolio vs other agencies, even admitting I had found a good deal elsewhere! I ended up signing elsewhere, but I am certain that it would have been a far less stressful experience had I stuck with Lily. When looking to rent again it will be the first agents I go back to. Many thanks for all your help.... Read more

2nd Mar 2019 (5 years ago)

C O

I had a fast paced move to London, and dropped into Global House on the day. I am used to rudeness and patronising behaviour from agents, however Lily was incredibly helpful, listened to what I was actually after and was incredibly quick to arrange viewings. She was very knowledgeable on each flat, and felt both personable and trustworthy - she gave honest comparisons to her portfolio vs other agencies, even admitting I had found a good deal elsewhere! I ended up signing elsewhere, but I am certain that it would have been a far less stressful experience had I stuck with Lily. When looking to rent again it will be the first agents I go back to. Many thanks for all your help.... Read more

2nd Mar 2019 (5 years ago)

J Kim

This happened in July 2017 but when I sorted messages on my mobile, I found Ruben's text and it made me decide to write here because I believe people should know what he's really like and what he's really thinking. Have a look at his text below. Is he serious? Like I'm viewing properties 'for fun'? Like he's the 'only' estate agent who's 'very' busy? Like I'm not serious about making offer? This is highly inappropriate and very arrogant. I had my standards, taking many things into account which made me view so many properties as I know that area far better than he is. But he was sulky and grumpy because I didn't take his properties and got mad at me which is really unprofessional of him.... Read more

2nd Mar 2019 (5 years ago)

J Kim

This happened in July 2017 but when I sorted messages on my mobile, I found Ruben's text and it made me decide to write here because I believe people should know what he's really like and what he's really thinking. Have a look at his text below. Is he serious? Like I'm viewing properties 'for fun'? Like he's the 'only' estate agent who's 'very' busy? Like I'm not serious about making offer? This is highly inappropriate and very arrogant. I had my standards, taking many things into account which made me view so many properties as I know that area far better than he is. But he was sulky and grumpy because I didn't take his properties and got mad at me which is really unprofessional of him.... Read more

2nd Mar 2019 (5 years ago)

R Pathakota

We bought our first home in London and really cant say enough good things about Ogo and Lilly. They both were very knowledgeable, provide great pieces of advice and makes life easy as they keep you updated quite well in each and every stage.... Read more

Buyer

26th Nov 2018 (6 years ago)

R Pathakota

We bought our first home in London and really cant say enough good things about Ogo and Lilly. They both were very knowledgeable, provide great pieces of advice and makes life easy as they keep you updated quite well in each and every stage.... Read more

Buyer

26th Nov 2018 (6 years ago)

J Alban-Davies

Lilly from Global House estates went above and beyond to find me the best flat possible and to negotiate with the landlord on my behalf, and even after closing the deal Anthony from GHE has continued to help me during the tenancy with any problems I've had. I cannot recommend GHE highly enough!... Read more

Tenant

15th Oct 2018 (6 years ago)

J Alban-Davies

Lilly from Global House estates went above and beyond to find me the best flat possible and to negotiate with the landlord on my behalf, and even after closing the deal Anthony from GHE has continued to help me during the tenancy with any problems I've had. I cannot recommend GHE highly enough!... Read more

Tenant

15th Oct 2018 (6 years ago)

J Lang

One of the most corrupt, dishonest and unhelpful agencies I have ever rented with. Once they've got their commission they will provide no further assistance.... Read more

Tenant

9th Oct 2018 (6 years ago)

J Lien

GHE have been great for our 5 year stay. They listen and have been understanding to our needs. In the end our landlord and us had a satisfactory time in London... Read more

Tenant

13th Sep 2018 (6 years ago)

J Lien

GHE have been great for our 5 year stay. They listen and have been understanding to our needs. In the end our landlord and us had a satisfactory time in London... Read more

Tenant

13th Sep 2018 (6 years ago)

A Popova

Wonderful service, made the process of moving in/ moving out very easy!... Read more

13th Sep 2018 (6 years ago)

A Popova

Wonderful service, made the process of moving in/ moving out very easy!... Read more

13th Sep 2018 (6 years ago)

S Adams

Useless. Do not respond to emails.... Read more

5th Sep 2018 (6 years ago)

N Pagano

Fast service and good assistance. Karl and Rhiannon helped me to rent a whole property in a few days. Recommended!... Read more

Tenant

3rd May 2018 (6 years ago)

N Pagano

Fast service and good assistance. Karl and Rhiannon helped me to rent a whole property in a few days. Recommended!... Read more

Tenant

3rd May 2018 (6 years ago)

E Yarza

Lilly, Rhiannon and Karl helped me find the perfect flat. I would totally repeat with them with no doubt. The whole process went really smooth and I am super happy... Read more

Tenant

1st Feb 2018 (6 years ago)

E Yarza

Lilly, Rhiannon and Karl helped me find the perfect flat. I would totally repeat with them with no doubt. The whole process went really smooth and I am super happy... Read more

1st Feb 2018 (6 years ago)

S Cereda

Lilly was great in helping us find the right property for us and arranging the logistics of the move. She sorted us out an emergency fridge for which we are very grateful! Thanks Lilly!!... Read more

Tenant

6th Nov 2017 (7 years ago)

E Stroput?

I have personally used Global House Estates for 2 years and would highly recommend it! The whole renting experience was great and process very smooth. When looking for a new property estate agent Lily was extremely helpful and even working after hours to help us arrange viewings. Once again the best estate agency so far so go ahead and you won't be disappointed!... Read more

Tenant

21st Sep 2017 (7 years ago)

E Stroput?

I have personally used Global House Estates for 2 years and would highly recommend it! The whole renting experience was great and process very smooth. When looking for a new property estate agent Lily was extremely helpful and even working after hours to help us arrange viewings. Once again the best estate agency so far so go ahead and you won't be disappointed!... Read more

Tenant

21st Sep 2017 (7 years ago)

H Palaeo

By no mean offending "Angela Katifori" but none of his experience happened to me. Edmond Li is a very hard working agent, absolute professional from the first time he contact me over the phone until tenant moved in 10 days later. All things went well and smooth, his response is quick and effective. This agency might have a better strategy than others as they secured a tenant for me quicker even they start late. Well done.... Read more

Landlord

18th Sep 2017 (7 years ago)

G Shen

By no mean offending "Angela Katifori" but none of his experience happened to me. Edmond Li is a very hard working agent, absolute professional from the first time he contact me over the phone until tenant moved in 10 days later. All things went well and smooth, his response is quick and effective. This agency might have a better strategy than others as they secured a tenant for me quicker even they start late. Well done.... Read more

Landlord

18th Sep 2017 (7 years ago)

I Azizuddin

By far the best agency I've ever worked with.... Read more

13th Sep 2017 (7 years ago)

I Azizuddin

By far the best agency I've ever worked with.... Read more

13th Sep 2017 (7 years ago)

M estirado

Great service and communication. Andy is an outstanding agent and is always available and very approchable when needed. Will definetly recommend.... Read more

12th Sep 2017 (7 years ago)

M estirado

Great service and communication. Andy is an outstanding agent and is always available and very approchable when needed. Will definetly recommend.... Read more

12th Sep 2017 (7 years ago)

A Katifori

Absolutely awful experience. Not renting but guaranteeing for a friend. Can't get their dates and expectations right. Not sharing relevant information, meaning i had to chase a lot. Would most certainly not ever recommend this agency. Would like to give a zero but google didn't let me.... Read more

12th Sep 2017 (7 years ago)

A Katifori

Absolutely awful experience. Not renting but guaranteeing for a friend. Can't get their dates and expectations right. Not sharing relevant information, meaning i had to chase a lot. Would most certainly not ever recommend this agency. Would like to give a zero but google didn't let me.... Read more

12th Sep 2017 (7 years ago)

K Liu

I have used this company since they first open. I am very happy with there service and have recommended my family and friends to use this company as well. They have successfully rented out my properties for many year and I have trusted them to take care of all my investment. I have used other agent in the past and this is the only company that I have stuck with for the longest time. They are professional and honest with me at all time. They always make sure that I am heard and taken care off. I trust their knowledge and professionalism.... Read more

Landlord

12th May 2017 (7 years ago)

K Leong

I have used this company since they first open. I am very happy with there service and have recommended my family and friends to use this company as well. They have successfully rented out my properties for many year and I have trusted them to take care of all my investment. I have used other agent in the past and this is the only company that I have stuck with for the longest time. They are professional and honest with me at all time. They always make sure that I am heard and taken care off. I trust their knowledge and professionalism.... Read more

Landlord

12th May 2017 (7 years ago)

K Lee

Do not trust these 5 stars reviews, click on their profiles and you will see they are bots and only have 5 stars review on other estate or other companies. Likes to play tricks, bad customer service. Massive waste of time, avoid at all cost.... Read more

9th May 2017 (7 years ago)

A Bitzaraki

Excellent service for setting the deal with our new apartment! I felt taken care of and secure. Thanks GHE team!... Read more

Tenant

4th Apr 2017 (7 years ago)

A Bitzaraki

Excellent service for setting the deal with our new apartment! I felt taken care of and secure. Thanks GHE team!... Read more

Tenant

4th Apr 2017 (7 years ago)

A Alinda

Absolutely amazing! GHE set the bar high for how estate agents should conduct themselves as letting agents and as property management. Rhiannon, Andy, Lily and Ogo of GHE have been brilliant in their capacity to help me and my housemates despite multiple problems with the property when we moved in (none of which were their fault).... Read more

Tenant

27th Feb 2017 (7 years ago)

A Alinda

Absolutely amazing! GHE set the bar high for how estate agents should conduct themselves as letting agents and as property management. Rhiannon, Andy, Lily and Ogo of GHE have been brilliant in their capacity to help me and my housemates despite multiple problems with the property when we moved in (none of which were their fault).... Read more

Tenant

27th Feb 2017 (7 years ago)

L Luik

Edmond, Rhiannon, Andy and the whole team were extremely helpful and managed the whole process very efficiently. Would recommend!... Read more

18th Jan 2017 (8 years ago)

L L

Edmond, Rhiannon, Andy and the whole team were extremely helpful and managed the whole process very efficiently. Would recommend!... Read more

18th Jan 2017 (8 years ago)

B López

Thanks to Edmond Li for a great service with us to get our house.... Read more

Buyer

1st Nov 2016 (8 years ago)

M Giblin

Andy Li and GHE have an in-depth understanding of the property market that gives them a major edge in my experience. Having used their services for many years, I can vouch for their reliability, professionalism, integrity and excellent communication. If you are a landlord looking for agents to let your property, from my experience, I would not look any further. ... Read more

Landlord

9th Aug 2016 (8 years ago)

M Giblin

Andy Li and GHE have an in-depth understanding of the property market that gives them a major edge in my experience. Having used their services for many years, I can vouch for their reliability, professionalism, integrity and excellent communication. If you are a landlord looking for agents to let your property, from my experience, I would not look any further.... Read more

Landlord

9th Aug 2016 (8 years ago)

J Walshe

Absolutely top class lettings agency. Andy's promise of customer service is surpassed only by his delivery of it. I expect peace of mind for me and my tenants and I haven't had one complaint in that regard in all the years I've been with GHE. This company is a real pleasure to work with. ... Read more

Landlord

8th Aug 2016 (8 years ago)

J Walshe

Absolutely top class lettings agency. Andy's promise of customer service is surpassed only by his delivery of it. I expect peace of mind for me and my tenants and I haven't had one complaint in that regard in all the years I've been with GHE. This company is a real pleasure to work with.... Read more

Landlord

8th Aug 2016 (8 years ago)

F Hearn

Been a landlord for 20 years and worked with maybe 5 agencies. GHE have delivered by far the best service for both my tenants and me. Would wholeheartedly recommend them.... Read more

Landlord

30th Jun 2016 (8 years ago)

F Hearn

Been a landlord for 20 years and worked with maybe 5 agencies. GHE have delivered by far the best service for both my tenants and me. Would wholeheartedly recommend them.... Read more

Landlord

30th Jun 2016 (8 years ago)

R H

I have been renting a property through GHE for about 2 years and have found then to always be polite and helpful. I strongly recommend them, specially Anthony, the most friendly, understanding and accommodating estate agent I know.... Read more

Tenant

17th Jun 2016 (8 years ago)

R H

I have been renting a property through GHE for about 2 years and have found then to always be polite and helpful. I strongly recommend them, specially Anthony, the most friendly, understanding and accommodating estate agent I know.... Read more

Tenant

17th Jun 2016 (8 years ago)

M Blom

We have been renting our SE flat through GHE for several years and they are a huge improvement on the previous agency that we had used. Andy, in particular, is very helpful and always quick to resolve any issues that might pop up, such as an unexpected breakdown of a kitchen appliance etc. In recent years they have also started using excellent trades people, which we are grateful for.... Read more

Landlord

5th May 2016 (8 years ago)

M Pretorius

We have been renting our SE flat through GHE for several years and they are a huge improvement on the previous agency that we had used. Andy, in particular, is very helpful and always quick to resolve any issues that might pop up, such as an unexpected breakdown of a kitchen appliance etc. In recent years they have also started using excellent trades people, which we are grateful for.... Read more

Landlord

5th May 2016 (8 years ago)

R Kor

Did a great job of letting out our apartment. Seems unlikely that a big chain would've achieved a better price and with the more competitive rates of an independent agent overall a good deal.... Read more

Landlord

21st Apr 2016 (8 years ago)

E Botos

We have been renting a lovely East London flat with my friends for almost a month now, and have been very happy with this agency. We had a couple of issues since we moved in, but even the minor ones have been solved in a very timely manner. We have been dealing with Lilly and Anthony, they are both highly professional and very friendly at the same time, also are very patient and always available. I've never thought renting from an agency can go this smooth, would definitely recommend them for everyone who wants professional and tenant friendly service for a fair price.... Read more

Tenant

19th Apr 2016 (8 years ago)

E Botos

We have been renting a lovely East London flat with my friends for almost a month now, and have been very happy with this agency. We had a couple of issues since we moved in, but even the minor ones have been solved in a very timely manner. We have been dealing with Lilly and Anthony, they are both highly professional and very friendly at the same time, also are very patient and always available. I've never thought renting from an agency can go this smooth, would definitely recommend them for everyone who wants professional and tenant friendly service for a fair price.... Read more

Tenant

19th Apr 2016 (8 years ago)

C Hunt

I have known Anthony for over 20 years as he has always let (and bought and sold) our London properties for us. I would not hesitate to recommend him as he is always courteous, helpful and comes up with the right solutions. He is the only letting agent I would trust to manage our properties, he always gives sound advice and he is a genuinely nice person as well.... Read more

Landlord

19th Apr 2016 (8 years ago)

C Hunt

I have known Anthony for over 20 years as he has always let (and bought and sold) our London properties for us. I would not hesitate to recommend him as he is always courteous, helpful and comes up with the right solutions. He is the only letting agent I would trust to manage our properties, he always gives sound advice and he is a genuinely nice person as well.... Read more

Landlord

19th Apr 2016 (8 years ago)

F Puckovica

So far the best letting agency we have came across in London.... Read more

Landlord

19th Apr 2016 (8 years ago)

Metalski

I called in today to find out about property to let. It was listed at the rightmove as "to let", but actually was already let out (good trick). I wasted nearly 2 minutes giving my email address, as the guy from agency has problem to write it down and was having a good lough at the same time. Never again.... Read more

18th Apr 2016 (8 years ago)

R Silva

We recently rented a flat in Brixton using Global Estates and we are very happy with them. Ruben showed us the flat and was very helpful. He patiently heared all the questions we had and made us fell welcome to go through with this deal. He also speaks Portuguese fluently (our native language) which helped to develop a trustworthy relationship. In the future if/when we decide to move house we will definitely look for help in Global House Estates.... Read more

Tenant

6th Apr 2016 (8 years ago)

R Silva

We recently rented a flat in Brixton using Global Estates and we are very happy with them. Ruben showed us the flat and was very helpful. He patiently heared all the questions we had and made us fell welcome to go through with this deal. He also speaks Portuguese fluently (our native language) which helped to develop a trustworthy relationship. In the future if/when we decide to move house we will definitely look for help in Global House Estates.... Read more

Tenant

6th Apr 2016 (8 years ago)

I Prisacariu

Good experience with using GHE on finding a flat and moving in. Really helpful in establishing a relationship with the landlord. Would definitely use again.... Read more

Tenant

4th Apr 2016 (8 years ago)

A ghuman

I have known Anthony for the past 5 years when i started looking for a rental property in docklands. I have not known a single agent who has been a patient listener to the tenants needs as opposed to trying to sell a property what the agent would usually have on their books. From the first time i met Anthony he has always maintained a professional approach of keeping his client abreast of the market. His approach as an agent is humane . He makes sure that both the tenant and the landlord are a perfect match in any deal. This is the third time Anthony has found me a home and i would say without hesitation that he is one of the most knowledgable agent i have worked with in his areas of lettings expertise. He is always available to listen to any issues that arise with the tenancy and very swift to act on them. He has a keen eye to detail on all aspects surrounding the tenancy. He is definitely one of the most personable agents and i wish him all the success in the future.... Read more

Tenant

26th Feb 2016 (8 years ago)

A ghuman

I have known Anthony for the past 5 years when i started looking for a rental property in docklands. I have not known a single agent who has been a patient listener to the tenants needs as opposed to trying to sell a property what the agent would usually have on their books. From the first time i met Anthony he has always maintained a professional approach of keeping his client abreast of the market. His approach as an agent is humane . He makes sure that both the tenant and the landlord are a perfect match in any deal. This is the third time Anthony has found me a home and i would say without hesitation that he is one of the most knowledgable agent i have worked with in his areas of lettings expertise. He is always available to listen to any issues that arise with the tenancy and very swift to act on them. He has a keen eye to detail on all aspects surrounding the tenancy. He is definitely one of the most personable agents and i wish him all the success in the future.... Read more

Tenant

26th Feb 2016 (8 years ago)

P Bellchambers

Smooth process, all the way from viewing to referencing and moving in, everyone helpful at every stage.... Read more

Tenant

19th Jan 2016 (9 years ago)

V swaminathan

We rented a house with Global House estate in November and the experience has been brilliant. Having moved from overseas the entire renting and managing landscape was new but the team has done a fantastic job to make our move smooth. Apart from the excellence of the renting who worked with great precision, having to work with the managing agents at Global House Estates is a joy. They are available across the clock, responses are prompt and actions done on priority. ... Read more

Tenant

7th Dec 2015 (9 years ago)

M Zlateva

They did a skype viewing for us as we were out of the country. Made everything really easy and we were more than happy when we actually saw our flat. Highly recommended.... Read more

Tenant

13th Oct 2015 (9 years ago)

I W

Both Ed, who showed us around the property the first time, and Anthony, who dealt with our offer later on, were incredibly helpful and supportive at all times. We were very happy with the service and would highly recommend this agency to anyone looking for a property in London - very reliable and great at finding a property that suited our needs. Once we made an offer, there was regular communication throughout the whole process and all our questions were dealt with, which put us at ease, as first-time renters in London.... Read more

Tenant

10th Oct 2015 (9 years ago)

G Kolcheva

My flatmates and I had a very good experience with Global House Estates. We recently rented a flat in Elephant and Castle. We are students from abroad we were unable to travel to London in the summer in order to arrange viewings and search for a flat. We spoke with one of the agents - Lilly - who was very kind and quickly responded to all our questions. In the beginning we were very nervous about renting a flat without actually seeing it. However, she was happy to arrange a skype viewing and she showed us in detail all rooms! The flat is amazing and the communication with the agency was so easy!... Read more

Tenant

5th Oct 2015 (9 years ago)

J Truong

Recently used Global House Estate to rent out my property. I found Andy and Anthony both extremely professional and pro-active in getting new tenants for me. They helped to advise on both the pricing and furniture needed. Would recommend again!... Read more

Landlord

16th Sep 2015 (9 years ago)

R Miles

We were initially shown around the 2 bed flat in Elephant and Castle by Lily, who was more than happy to answer all of our many questions. Lily was friendly and seemed keen to help us find a property instead of some agents who are clearly pushing you to rent from them. All of our emails or phone calls were answered promptly and we were kept updated on every stage of the process. Lily, and later Andy, fully explained elements of the renting process which we, as first time renters, were unaware of or did not fully understand. Global House Estates managed to reduce the stress of finding, renting and moving into a property through their friendly approach and considerate correspondence. They provided us with excellent service. I would definitely recommend using Global House Estates and will look to use them again in the future.... Read more

Tenant

14th Aug 2015 (9 years ago)

W Ha

Ed is an extremely knowledgable and patient agent. He was like our personal advisor and went out of his way to research homes that would fit our criteria and budget, prepared comparable market pricing analysis and gave us valuable advice to help us buy a home in an extremely competitive market. Ed was always extremely responsive, thorough, and prepared multiple offers for us in a short amount of time. It took us about 4 months to find a home, Ed was very patient and kept us positive during our search and showed us dozens of homes. He also coordinated home inspections for us, reviewed the findings and provided us good advice. He has an in depth understanding of the legal terms & conditions. I recommend Ed to anyone who is looking for a full service, personal approach to the home buying process without the high pressure of other companies.... Read more

Buyer

13th Aug 2015 (9 years ago)

F Katsaris

Really lovely experience. The agents were helpful and polite and the lettings procedure was smooth. Nice house with accurate description and reasonable fees.... Read more

6th Aug 2015 (9 years ago)

Charis

Global House Estates were very professional, honest and a great lettings agency to deal with as a pair of young tenants making their first foray into the renting market. The flat viewing was informative and they were very forthcoming about both the pros and cons of the property. They are very responsive to queries about the property and requests for support, having a good direct relationship with the landlord. When we had an issue with the flat oven, they had sent a technician over within 2 days and had the entire oven and hobs changed within the week. The personable nature of the agents (especially Anthony) inspires confidence, and as a new agency they do their best to provide the best service. I would highly recommend them to anyone looking to rent property, especially young renters who are not wisened up and do not want to be exploited.... Read more

Tenant

23rd Jul 2015 (9 years ago)

E Elliott

The process was handled with much professionalism. Communication was constant, and on a daily basis. The system is quite handy as one can follow the process / the status of the referencing. Also Anthony and Lilly were available at any time to give an update and advise about the next step(s). While moving in, we noticed that the appartment was very well cleaned by a team of professional and we only needed to do the painting on our own as this was not included in the agreement. We are awaiting for the renewal of the floor, but with our positive experience so far, we trust this will be done in due time at the earliest. Thank you for a good service and working closely with the 'tenants to be' in order to get all arranged at the earliest possible time!... Read more

12th Mar 2015 (9 years ago)

M Wong

Initially, I was sceptical about using an independent estate agent. However, the benefits of an independent business soon became apparent. The GHE team are friendly, insightful and knowledgeable, but most importantly, they take pride in their work and can respond to problems in a flexible manner. Whilst I was on holiday plumbing issues arose in a house I was renting. GHE promptly resolved this for me in a cost effective way with minimal hassle/stress to me. I cannot recommend GHE enough, and they will be the only agents I will use going forwards!... Read more

Tenant

19th Jan 2015 (10 years ago)

J o

Me and my husband rented a property via Global House Estates with the support of Lilly and her amazing team. Herself and the team were always very polite and professional throughout the procedure and offered us all the support we needed, nothing seemed too much trouble for us. We were always kept informed at all times. We would highly recommend Lilly and her team from Global House Estates to family and friends... Read more

Tenant

18th Jan 2015 (10 years ago)

L O'Sullivan

Awful estate agents, would not recommend. My friend also used them and has also had a terrible experience.... Read more

11th Nov 2014 (10 years ago)

G Shen

By no mean offending "Angela Katifori" but none of his experience happened to me. Edmond Li is a very hard working agent, absolute professional from the first time he contact me over the phone until tenant moved in 10 days later. All things went well and smooth, his response is quick and effective. This agency might have a better strategy than others as they secured a tenant for me quicker even they start late. Well done.... Read more

Landlord

Global House Estates - Elephant & Castle

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