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- Global House Estates - Elephant & Castle
Global House Estates - Elephant & Castle
Opens Monday at 9:00am
12 London Road, SE1 6EW
Global House Estates Elephant & Castle are an estate agent in Victoria. They mainly list properties in SE1, E14 and SE11. Over the last 6 months, they've listed 23 properties, with 20 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 7:00pm
- Tuesday 9:00am - 7:00pm
- Wednesday 9:00am - 7:00pm
- Thursday 9:00am - 7:00pm
- Friday 9:00am - 6:00pm
- Saturday 10:00am - 4:00pm
- Sunday Closed
View all details
Global House Estates - Elephant & Castle Reviews (135)
Have you used this agent?
76%
5%
0%
0%
19%
Z Karame
Best letting agency
I dealt with the London branch and I am absolutely impressed with how well organised and structured their services are. Provided by professional, friendly and lovely agents.
Starting from viewing the property to the check out communication was swift and clear. A lot of support provided from information on renting guidance to check out inventory, repairs services with a hotline. The repairs service could be through a link or a WhatsApp messaging line. They usually respond immediately and raise the job to the trades person or company they deal with. Most repairs were solved in a short time frame. They also send property care guide at the beginning of winter to flag any issues related to the weather.
I got the impression that the agency is really good at ensuring both parties (the landlord and tenant ) are satisfied with any dealings or requests.
Moreover, the contract they provided was comprehensive and detailed with no hidden clauses or vague statements. Everything was clearly stated ensuring our rights are protected as well as our duties as tenants clearly communicated.
I definitely recommend this agency
21st Jun 2024 (5 weeks ago)
F Broughton
Rania at Global House Estates was the best estate agent we could hope for. She gave us a wonderfully personal service, her knowledge of the local market was exceptional and she achieved close to our target price for our flat at a very competitive time. She was friendly, clear and helpful through the whole process, managing all the details of a complex sale, even taking care of arranging a contractor to fit a replacement boiler at short notice. We are very glad we used Global House Estates rather than one of the better-known chains, because they really cared about the outcome. For clarity, persistence, warm communication and attention to detail we can't recommend GHE highly enough.
11th Jun 2024 (7 weeks ago)
Kristina
I have been purchasing my first flat via Global House Estates, with the able assistance of Rania. The experience has been positive from the start - swift responses to viewing requests or queries, good info provided and clear and regular communication throughout. Rania has definitely gone above and beyond what I imagined may be the role of an estate agent in a sale, including and especially after my offer was accepted. She seems to be juggling her multiple obligations really well to keep all parties happy - vendor, me and by extension, GHE! I am happy to have had Rania's involvement in what is a very anxiety-ridden process, particularly for a first time buyer! My occasional contact with others at GHE was also positive.
30th May 2024 (8 weeks ago)
E Li
Had our units let and managed by GHE for some years now, always had a quick, efficient turn around when we had tenant change over. They would have all the compliance issues arranged for us without us worrying. Cristiana, Perry and the team are lovely to work with and never a question go unanswered. Would highly recommend!
17th Apr 2024 (14 weeks ago)
D Timota
Amazing service from beginning to end. Very efficient and friendly.
13th Apr 2024 (15 weeks ago)
Charlotte
Rented with them and wouldn’t use again.
7th Apr 2024 (16 weeks ago)
R Simon-Caffyn
Awful, avoid renting from them at all costs
3rd Apr 2024 (16 weeks ago)
Sophie
Worst rental experience of my life.
Property was extremely mouldy and GHE did very little to resolve this. I submitted a letter from my doctor because I developed asthma from the mould but no resolution was offered other than cleaning the trickle vents, sending us bleach and the purchase of a second large dehumidifier (where we were expected to pay for all the electricity- £75 per month extra per dehumidifier).
The agents clearly want to make as much money as possible with little regard to their legal requirements to ensure a safe environment for their tenants.
There was clearly a deep structural issue as the walls would be wet in the morning and no amount of cleaning/dehumidifier could get it under control. You can see in the third photo spots that look like oil - this was mould that covered every wall of the flat. We had to throw out a lot of possessions as they were mould damaged. In total we think we spent over £3,000 on the mould problem. GHE refused to pay for a cleaning to get this under control.
I wish we had never rented with GHE as it’s done lasting damage to our physical health. I’ve rented in London for 8 years but this has been head and shoulders worse than any other property. GHE have no redeeming qualities.
25th Mar 2024 (18 weeks ago)
J Halfon
The worst experience I've ever had with an estate agent. We were previously managed by a different company and switched about 6 months ago, and everything following that was an absolute nightmare. Our flat needed serious repairs and GHE entirely ignored them and blamed us for serious structural issues with the flat. I don't even know if they let the landlord know about the issues. I've also never met more dismissive and rude people - they were entirely unsympathetic about us living in really poor and unsafe conditions; they even disregarded a note from a doctor about health and safety.
20th Mar 2024 (18 weeks ago)
A Helpenstell
(1 star as you can't leave 0)... Took over from a previous agent toward the end of tenancy. It was a constant barrage of disconnected inspection requests and failed repairs. Topped off with baseless claims against security deposits (after 6 years of tenancy) without even having a copy of the original inventory.
Needless to say, after that shocking experience I will never use GHE again.
26th Feb 2024 (22 weeks ago)
A Hindocha
By far one of London’s best letting and management agents. Always had a good experience with them. Friendly, responsive, attention to detail and overall nice people to work with.
16th Jan 2024 (6 mo. ago)
G Leung
My friend recently engaged GHE and found that it is one of most diligently communicative professionals she have ever worked with. Transferring agent is complicated and difficult to my flat in UK. However, they kept my friend updated the progress from time to time. The transfer is smooth and is satisfactory about their service.
8th Nov 2023 (8 mo. ago)
A Ng_UK
Not an acceptable reason to delay the rental payment to landlord for 2 weeks just because one of accountant on leave. No deputy - what’s a deficiency operating model. Not a single incident, it happened several times during the past tenancy in one year. Inevitably let me suspect its financial strength and operational capacity.
25th Oct 2023 (9 mo. ago)
D Morgan
Very professional. Very friendly. Good value for lettings agency.
17th Oct 2023 (9 mo. ago)
A Mehrfar
I'm incredibly disappointed with the service we received from this estate agent. Our offer was accepted, and we even paid a holding deposit. However, just 6 days before our scheduled move-in, they abruptly canceled our contract, leaving us in a difficult situation. Their lack of assistance and the automated annual leave email we received while trying to get our deposit back only added to the frustration. This experience has been extremely unprofessional and stressful.
29th Aug 2023 (10 mo. ago)
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