J Powell
With all the things that moving house can throw at you, don't make it any harder than it needs be. Choose the best estate agent, and in the case of Balsall Common/Shirley that's Ginger.
Carl and his team have brought a refreshing step change approach to the traditional estate agent offering.
Within the space of a week he had sold both mine and my mothers house, within 3 weeks found another house for my mother (we moved out of the area so he could not help there) and then managed the whole transfer process, including recommendations for solicitors, surveyors, removals etc.
But beyond the process of moving it is the team dynamic, culture and engagements that make the real connections and ease the transfer through. We felt supported and in safe hands at every stage, almost as colleagues as part of a team rather than a client supplier relationship.
Truly we cannot recommend them enough,... Read more
Seller
1st Aug 2022 (2 years ago)
J Brown
Carl, Mandy and the rest of the team at Ginger have helped with the sale of my property over the past few months and have been absolutely brilliant throughout the entire process. I can’t recommend them enough!... Read more
14th Jul 2022 (2 years ago)
Nick
Recently purchased a new build house in Balsall Common through Ginger. Overall excellent customer service and best agency in BC by far. Anne was very proactive in supporting our search, and could not be more friendly, professional, or efficient. Quality of communication was very good and consistent throughout the transaction. Would highly recommend from a purchaser’s perspective.... Read more
9th Jul 2022 (2 years ago)
R Lance
Extremely poor service and their incompetence (or worse?) led to me losing my purchase after wasting 9 months of my life doing legwork and paperwork for it.... Read more
30th May 2022 (2 years ago)
S Hughes
A great job by Carl, Harvey and the team in quickly selling the property, achieving the desired price and providing timely updates throughout the sale process, including dealing with the usual sort of challenges along the way. Very friendly personalised service and they know the local market inside out. Definitely recommend.... Read more
Seller
21st Mar 2022 (2 years ago)
toweyb
A huge thank you to Ginger who made the sale of my property as smooth as possible. Carl, Harvey and the team have huge knowledge within the property world and made my journey so easy. If you need to sell your property; these are the guys to deal with.... Read more
Seller
11th Mar 2022 (2 years ago)
S A
Highly recommend brilliant service from start to finish. First buyer dropped out at the last minute, but Gingers were quick off the mark & house quickly put back on the market & sold.
Kept well informed throughout the process, excellent support from the whole team. Wish you well with your new business venture in Shirley.... Read more
Seller
27th Jan 2022 (3 years ago)
J Ronan
Ginger were absolutely amazing from start to finish. We really couldn't recommend them enough and are so happy that we went with them. Carl was very friendly, professional and knowledgeable when it came to putting our house on the market, and the whole team were so helpful and supportive throughout the process. We would like to give a special shoutout to Harvey, who went above and beyond for us in a particularly challenging chain, and seemed to do the work of 100s of solicitors. Thank you Ginger!... Read more
Seller
13th Jan 2022 (3 years ago)
G Pritchard
We highly recommend Ginger, if you want an outstanding customer service, a smooth sale and a company to do what they say they are going to do. It is the small touches that make a difference, ie producing a brochure of your home that is handed to prospective purchasers after viewing, and attention to detail in photography and video.
Gill and Spence Pritchard... Read more
Seller
8th Sep 2021 (3 years ago)
M Haines
Great service, they worked hard to keep us updated and get the sale through promptly. We were probably a bit of a pain but they were always very pleasant to us - especially Harvey who we dealt with! Very pleased!... Read more
Seller
18th Jul 2021 (3 years ago)
M Reid
Excellent service from Carl and all at Ginger Estate Agents. From our initial enquiry right upto completion they kept us informed and went above and beyond to make sure everything went smoothly. We would definitely recommend using Ginger Estate Agents.... Read more
8th Jul 2021 (3 years ago)
K New
Thank you for your support with our recent house purchase during a hectic Stamp Duty exemption period! I t wasn't easy for anyone involved however Harvey's support, particulary during the last two weeks was invaluable to us. Ginger was prompt at arranging viewings and found out the answers to our queries.
We are over the moon at being in our new house and can't wait to start decorating, the stamp duty saving has really helped us with this.
Thanks again to Harvey and the Team at Ginger!... Read more
Buyer
5th Jul 2021 (3 years ago)
R Byrom
Great service from Carl and Harvey at Ginger Estate Agents for our house sale. Right from our initial enquiry through to completion they were professional, helped the process along and kept us informed, and if not available they would always return our calls (which is a lot more than I can say for other parties who were involved in the process). Sales particulars were good and valuation was realistic but what really impressed was the customer service and communication. We would definitely use again and recommend.... Read more
Seller
3rd Jul 2021 (3 years ago)
Slev
I marketed my house with Ginger after hearing great things about the team locally on social media and by word of mouth. The sign up process was easy and the brochure and particularly the photos were excellent. As a result the house sold on the second viewing after a few days. Brilliant support from Harvey liaising with ( difficult at times) solicitors took a lot of stress away.
Unfortunately when my buyers pulled out last minute leaving me high and dry Ginger stepped straight back in, re-marketed the house and I had two offers after two days. Again Harvey ensured a smooth completion and handover in double quick time. Without doubt I would recommend Ginger Estates to anyone selling locally. They really do know the market and have contact with the right buyers. Thanks for making what can be a stressful time as smooth as possible.... Read more
Seller
2nd Jul 2021 (3 years ago)
C price
Carl and the whole team at Ginger are true professionals. They're honest communicators who dont sugar coat anything, just to get you to sign up. They'll make really useful suggestions to best present your property to prospective buyers. Great communications, quick to respond and work really hard on your behalf. HIGHLY RECOMMENDED Ginger Estate Agents.... Read more
Seller
2nd Jul 2021 (3 years ago)
T Hammond
Carl talked us through the process in non pushy way and we put on the market with them. Photography is done in house and is a superb quality.
We have 7 viewings booked in for Monday within 24 hours of being on the market.
Keep up the great work!... Read more
Seller
13th Jun 2021 (3 years ago)
P Mistry
Ginger were nothing short of excellent! Carl and his team are responsive and ensure that you get your property sold. Couldn’t recommend highly enough... Read more
Seller
9th Jun 2021 (3 years ago)
E Clifford
Wonderful service! Ginger sold two of our properties in the last 2 years. I have since recommended them to friends and family. They kept us up to date along the way and even when it got stressful they were there to support. Their fantastic photographer made our house look like a show home and we felt their experience really shone through when it came to offers and feedback from the viewings. The best in Solihull!... Read more
Seller
8th Jun 2021 (3 years ago)
R Mahajan

I had such a bad experience resulting in me pulling out from the sale after spending money. To begin with, the communication was extremely poor and I found myself having to chase for everything every time. I reckon they haven’t got any idea to deal with tricky situations and they avoid taking any responsibility at all. example, They failed to enquire rental income for a property that was fully rented out at first. Only after I chased, I was told that figures shared with me previously were wrong, gave an excuse that the seller doesn’t remember the rental figures and on top of that told me that the purchaser should do their own due diligence on the rents ( for a property which is already rented out ) Moreover, after getting the homebuyers survey completed and sharing the issues, I was told that someone would get back to me. After I chased, I was told that for some strange reason they spoke to the solicitor regarding the issues and not me. Continuously having excuses for any situation and never take responsibility for anything, they have definitely wasted my time, money and effort to say the least.... Read more
Buyer
26th May 2021 (3 years ago)
A Koch
The page is not very good. All the sold properties are listed and not enough filters or sort options... Read more
24th May 2021 (3 years ago)
An excellent photo montage and professional sales team.... Read more
Seller
11th Apr 2021 (3 years ago)
The only consistent aspect of the service we received was the lack of communication, we consistently had to chase to ask if there were any viewings arranged. Following the viewings, we then had to chase for feedback, sometimes taking up to 14 working days to hear back that they hadn’t phoned the viewer yet. 5 months into our service with Ginger Estate Agents, we asked about a viewing and found out we had been lied to. Whilst waiting for a viewer to attend one afternoon, we advised Ginger that they were late. We phoned again during the 30 minute appointment to be told that the viewer cancelled that morning. In the same phone call we were advised that Ginger left us a voicemail the previous day to advise us that the viewing was cancelled. This was the final straw and we pulled our house off the market with them.... Read more
Seller
17th Mar 2021 (3 years ago)
J Goode

Outstanding! 10/10. If you are reading this considering which estate agents to use, I wholeheartedly recommend Ginger Estate agents.
They are OUTSTANDING. I have experience in purchasing many properties and I have dealt with multiple estate agents over the years, so I understand this process. Ginger estate agents provide excellent value and the services offered by Ginger Estate agents, I can confidently say in every aspect they strive for, and achieve excellence. From my first search on rightmove, Gingers images and presentation of the property grabbed my attention and immediately sparked my interest, despite their being many (20+) available on the estate - this was the one that stood out. Isn't it nice to see a brochure actually put together nicely with good inviting images - they took the time with this one and it stood out a mile on the listings! Upon my viewing they were safe, attentive, friendly, welcoming and always on hand to take calls for information to help me which proved a major factor in me deciding to buy the property. Their online listing and 3d sizing tool also allowed me to start planning the move and purchase, which is again incredibly useful. Attention to detail is key here and they have that in abundance.
Having viewed several other properties in the area with other estate agents - the competitors just went through the motions and were nowhere near as good as Gingers estate agents. I encourage you to choose Gingers as they are a local business who genuinely really care - every staff member I spoke with was exemplary. In a world where kindness is sadly in short supply, gingers good ethics and professionalism shine through and are one of the 'good ones' who deserve this glowing review.
I am incredibly grateful for their brilliant service throughout the whole process.
James... Read more
Buyer
7th Dec 2020 (4 years ago)
H Khareghat
I was searching for a suitable property and gave Ginger Estates the necessary requirements. They were thorough in arranging for me to view properties and I found my perfect house on a third viewing which was conducted by Carl. I made an offer which was accepted much to my delight. They kept me informed throughout the process which went smoothly and we managed to complete within 2 months. I found staff at Ginger Estates to be courteous, efficient and professional and I would certainly recommend them.... Read more
Buyer
12th Nov 2020 (4 years ago)
J Rowley
Carl and his team were extremely professional when we purchased a property recently through his agency. They were easy to contact, would keep us up to date and helpful right up to completion date. We would not hesitate to recommend them to friends.... Read more
Buyer
19th Oct 2020 (4 years ago)
J Patchett
Carl and the team were superb as we were moving as Covid lockdown struck. As soon as the restrictions on Estate Agents were lifted , our details went up and a buyer was found within a week. 11 weeks later we were in our new home in sunny Dorset. So very pleased we chose Ginger Estate Agents.... Read more
Seller
16th Oct 2020 (4 years ago)
G Hone
I was really happy with the service I received from the Ginger team. They were all friendly and helpful, answered my questions and gave me regular feedback. They sold my property for me and gave me helpful advice on selling my property which is why I chose them.... Read more
Seller
25th Oct 2019 (5 years ago)
L p
Carl/Ginger were very professional, responsive and a pleasure to deal with , highly recommend... Read more
24th Oct 2019 (5 years ago)
P Walsh
We have viewed a number of properties recently with Gary from Ginger and would highly recommend them from our experiences , Gary has met us at the drop of a hat on three separate occasions to view houses , one being a bank holiday .. thank you !... Read more
4th Jun 2019 (5 years ago)
blow4fuv
Carl and the team at Ginger have been a real pleasure to deal with during the sale of my property. The sales literature they prepared and the advice given were first rate (and Martin is a great photographer!).
All the way through the process they have been friendly, efficient and available – and have provided me with feedback and reassurance through what could have been a daunting experience in less professional hands. I wouldn’t hesitate to use them again - if there is a next time!... Read more
Seller
12th Apr 2019 (5 years ago)
S Evans
Great service and support from Carl and all the team during what can be a very stressful time. The support and advice that we received was second to none and made the whole experience of moving much easier. Thank you to everyone involved.... Read more
17th Dec 2018 (6 years ago)
R Davies
It has been such a pleasure dealing with Carl and the team for our house purchase.
Everyone has been so helpful and friendly and we really noticed the personal touch with them. There was always someone available whenever we had a query or needed to discuss anything, no matter the time of day which was very refreshing.
Thank you for helping us find our forever home!... Read more
Buyer
5th Dec 2018 (6 years ago)
P graham
We asked "Ginger" if they would give us a price on our bungalow, and said we weren't even sure if we wanted to sell it, they said no problem and
Carl came out and gave us a sensible price, a lovely professional estate agent, absolutely no pressure to get a sale, just gave us some very good advice and we were really pleased with his charges.
If we do decide to move we would definitely go with Ginger, they have a really good work ethic
Thank you Carl
Carol and Pete... Read more
18th Oct 2018 (6 years ago)
M Purnell
What nice people here so very helpful had some good advice from them... Read more
8th Oct 2018 (6 years ago)
J Malosti
Carl and Ginger have been tremendously helpful and made selling our house relatively straightforward. We liked their individual approach, which differs from other agencies and we liked how theyapproached marketing our property. Once the sale was agreed they have provided excellent aftercare. We would recommend Ginger and urge anyone selling their house to try them out, they’re a bit different from the mainstream...... and get results!!!!
Jan and Carlo Malosti... Read more
Seller
19th Sep 2018 (6 years ago)
S Morris
i would highly recommend Carl , Dianne and the team at Ginger. I was kept upto date from the minute my house went on the market. Extremely professional but very approachable and no matter how busy would always respond to any query. More than just selling houses... great service
Many thanks Carl...... Read more
Seller
21st Dec 2017 (7 years ago)
W morgan
I wrote to four estate agents when I decided to sell my property. Ginger replied within 30 minutes on a Saturday evening with a phone call and we arranged to meet on the Monday. It took between 2-5 days for the others to reply and one didn’t reply at all. That was the first impressive step of working with Carl Hemming at Ginger. His eye for detail on the sale documents, follow up, responsiveness and honesty was second to none. My sale went through smoothly despite a couple of potential hiccups but Carl smoothed them out. The fact that Carl is not a national agency but a boutique company means the quality of the service you get is excellent. I would highly recommend Ginger if you want value for money and excellent service.... Read more
Seller
20th Dec 2017 (7 years ago)

They say moving house is one of the most stressful things you ever do. Well the selling part of moving house was dead easy thanks to having a great agent.
We liked and appreciated that Carl gave us a honest valuation form the start. After having other agents trying to massage ego's by giving valuations that were that wildly inflated, we knew they weren't realistic or achievable, made a refreshing change. His honesty and knowledge of the market was even more apparent, by the number of viewings that we received and also by the fact that the final selling price, matched Carl's valuation.
Carl's involvement didn't stop once the sale was agreed either, he carried on liaising with both parties and solicitors to make sure the sale completed as smoothly as possible. The only down side to our house move, was that Carl wasn't the agent whom we then went on to purchase our new home from. So if you are looking to sell or let your home, then give Carl at Ginger a call.... Read more
27th Nov 2017 (7 years ago)
D Horlor
They say moving house is one of the most stressful things you ever do. Well the selling part of moving house was dead easy thanks to having a great agent.
We liked and appreciated that Carl gave us a honest valuation form the start. After having other agents trying to massage ego's by giving valuations that were that wildly inflated, we knew they weren't realistic or achievable, made a refreshing change. His honesty and knowledge of the market was even more apparent, by the number of viewings that we received and also by the fact that the final selling price, matched Carl's valuation.
Carl's involvement didn't stop once the sale was agreed either, he carried on liaising with both parties and solicitors to make sure the sale completed as smoothly as possible. The only down side to our house move, was that Carl wasn't the agent whom we then went on to purchase our new home from. So if you are looking to sell or let your home, then give Carl at Ginger a call.... Read more
Seller
27th Nov 2017 (7 years ago)
M Doug
You can't beat Ginger's attention to detail. A truly unique and stand out estate agent that shines above the rest. Sometimes you need professionalism with a human approach! Recommend!!!... Read more
24th Feb 2017 (7 years ago)