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  1. Home
  2. Giraffe Lets - Newcastle upon Tyne
Giraffe Lets - Newcastle upon Tyne Logo

Giraffe Lets - Newcastle upon Tyne

Closes at 5:00pm
Unit 18, Quay Level, St Peters Wharf, St Peters Basin, Newcastle upon Tyne, NE6 1TZ
Giraffe Lets Newcastle upon Tyne are an estate agent in Newcastle Upon Tyne. They mainly list properties in NE26, NE8 and NE12. Over the last 6 months, they've listed 2 properties, with 0 currently on the market. Most of the properties listed have 2 bedrooms.

Opening hours

  • Monday 9:00am - 5:00pm
  • Tuesday 9:00am - 5:00pm
  • Wednesday 9:00am - 5:00pm
  • Thursday 9:00am - 5:00pm
  • Friday 9:00am - 5:00pm
  • Saturday Closed
  • Sunday Closed
View all details

Giraffe Lets - Newcastle upon Tyne Reviews (25)

Have you used this agent?
  1. 76% 5/5 Stars
    76%
  2. 0% 4/5 Stars
    0%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 24% 1/5 Stars
    24%

M smail

5/5 Stars
amazing , i love my home and is so cozy the lovely staff ensure my repairs are dealt with straight away, athey have a lovely professional attitude towards my feelings and always happy to help would highly recommend them... Read more
31st Oct 2021 (2 years ago)

Anonymous Tenant

5/5 Stars
I have been so pleased with the service and will keep renting,The support and expertise is very high and would most positively recommend to all amazing helpful staff... Read more
26th Oct 2021 (2 years ago)

L El-Wardany

5/5 Stars
Giraffe managed my let property for 2.5 years after I decided to move away, and they were fantastic from start to finish. They made everything easy, provided a great service and were always at the other end of the phone or email whenever I had a query. They were always extremely quick to support and find tradespeople to fix any repairs reported by my tenants and always provided a detailed inspection report after every visit. The team are extremely professional and treated me like I was their only customer, even though I only had one property registered with them. When I decided to sell my property, again Giraffe provided an exemplary service and we very quickly accepted an offer on our property. Throughout the sale they have been in constant contact, giving us updates and chasing Solicitors so that we didn't have to. I would highly recommend them to anyone looking to let out their property!... Read more
21st Sep 2021 (2 years ago)

J Coward

5/5 Stars
We have used Giraffe Lets for many years now and can 100% rely on the team to source quality tenants for our small property portfolio in Newcastle. Their range of support services are especially useful for us, as we are resident in Spain, and not able to be hands on with our property maintenance and management. Victoria is always very professional, responsive and a pleasure to deal with and Babs has also been extremely supportive over the years.... Read more
2nd Sep 2021 (2 years ago)

J G

5/5 Stars
Giraffe Lets provided me with an exceptonal service from start to finish. Babs provided fair valuations and did not over promise neither on timescales nor valuation. Victoria the Sales Negotiator spent time taking photo's of the property which made the property look so homely, it was no wonder it sold within five days of the 'For Sale' board being erected. Also, any queries I had regarding the sale were answered extremely fast by Victoria, and always in a professional manner. I can honestly say I would recommend Giraffe Lets to anyone wanting a committed and knowledgeable team to advise them with regards selling their property. Many thanks to you all.... Read more
2nd Sep 2021 (2 years ago)

D McGarrigle

5/5 Stars
We are so impressed with the service we have received from Giraffe Lets. We are two new professionals that were looking to start renting in a sought after area. It was a really busy time for us, but Laura and the rest of the Giraffe Lets team made the process really smooth and easy with their professionalism and their quick responses between us (tenants) and the landlord. The administration was completed in a timely manner, which allowed us to have our desired overlap with our current tenancy agreement. We really appreciate the efforts of the team making it a swift process from viewing to moving in.... Read more
20th Aug 2021 (2 years ago)

C Aird

5/5 Stars
Brilliant team to work with. Extremely professional and knowledgeable. Can’t recommend this company enough.... Read more
17th Jul 2021 (2 years ago)

chrisa1533

5/5 Stars
Excellent and professional service. Very rapid and responsive professionals to work with. Hoping to use the company again in the future.... Read more
17th Jul 2021 (2 years ago)

K Gribben

1/5 Stars
Great for duration of rent until move out date... did final inspection and took meter readings. Then they tried to make us liable for a gas and electric bill AFTER we moved out. Thankfully energy company managed to sort it out but I would never deal with this company again! Always get an end of tenancy agreement signed and write meter readings on it-want provided one. Thankfully we had photos as proof of everything but unnecessary hassle a year later. Would not recommend Edit: this review is not in error, we already contacted you with the error and were told it was our responsibility, your company refused to provide proof of move out date. Thankfully the energy company saw through the lies...... Read more
28th Jun 2021 (2 years ago)

R Dodds

1/5 Stars
3 inspections in 6 months no repairs done. Not a good agent. Makes it difficult to feel at home. Also seem judgemental when on inspections and even snooped around when we weren't there. Will be moving as soon as we can... Read more
15th Jun 2021 (2 years ago)

J Gamlin

5/5 Stars
we are so impressed with every aspect of Giraffe, their professional touch business , personal touch, and they care about the client and tenant they look after, we cannot recommend them enough , if you are looking for an let agent to manage your property/ properties, then look no further than Giraffe , they are head and shoulders above any letting agency we have ever known. Jean & Richard Gamlin... Read more
17th Nov 2020 (3 years ago)

T Hardy

5/5 Stars
We appreciate the care Giraffe has taken looking after our property - they've taken the strain out of owning and letting a property. We'd struggle without them. The staff are prompt, friendly and helpful. Absolutely no qualms recommending Giraffe to anybody needing to let a property.... Read more
8th Sep 2020 (3 years ago)

L Chambers

5/5 Stars
As a landlord I've been so impressed with the team at Giraffe. Very responsive and the ethos on being a housing provider is by far the best in the market. Highly recommend.... Read more
15th Jul 2020 (3 years ago)

Gary

5/5 Stars
Excellent letting company with friendly staff, always making sure their customers are left satisfied! Me and my partner are now settled in our brand new home thanks to the amazing team at giraffe lets... Read more
6th Jul 2020 (3 years ago)

Ella

1/5 Stars
I have had the worst experience with Giraffe Lets. My partner and I thought we had found a perfect place to move into. We went to the viewing and stated we could move in at the end of August when our current tenancy ended on our current rental property. This meant that we had been upfront and honest on two occasions informing our preferred move on date. There was no issue flagged up on the phone or at the viewing and the estate agent suggested we would be the ideal tenant. After viewing the property, we went straight to Giraffe Lets to fill out application forms and shortly after put the holding deposit down the following day. We completed all tenancy tests and everything seemed to be fine. The holding deposit means absolutely nothing and I cannot state this enough - it holds nothing. A few days later, we received a call stating that unless we could move in on August 1st, we would lose the property. We received notice of this at 4:30PM which is 1 hour before Giraffe Lets closed and just 30 minutes before our current estate agent closed up for the day. Also, I told the estate agent who I spoke to that it was my grandfathers funeral the following morning but I was told that regardless (and with absolutely no sympathy) that we needed to sort it by tomorrow morning. If we had moved in then we would be paying rent on two properties at once. As this was so close to closing, we immediately contacted with our current estate agent (Your Move - who have been faultless and the perfect estate agent) to request to end the tenancy early, they accepted and told they would write it up for the following day. We had this all sorted and rang back. After all of the stress and hassle this caused, it did appear that we would be able to move in on 1st August as had been requested by the landlord and estate agent. However, upon calling Giraffe Let’s to confirm, we were to be told that now the landlord wanted us to move in mid-July as there has been lots of interest on the property. They told us that we should have a “cross over period” to move from our current property to the new one. This cross over period would cost us in excess of £350 (whilst also paying rent on our current property!). The stress on top of having a funeral the following day of a close loved one was awful - I was in tears and my partner was incredibly frustrated seeing me so upset over something that we had worked hard to sort out. The estate agent provided no support or help to us as tenants. We received a call the following morning at 9am to apologise from the manager. This was appreciated but again I did not feel there was a willingness listen to some of the concerns I raised. For example, I reported how I felt some staff lacked compassion not only for the circumstances surrounding the funeral but also, due to the fact that we had to arrange to end our current tenancy agreement early. This would mean that we would be without a property 4 weeks than we had otherwise intended to do so upon the advice and instruction of Giraffe Lets. There we also remarks such as ‘I think a lot of bridges had been burned between you and members of staff’ seeming to suggest that it was our fault for the current situation and therefore, it was best that we did not proceed with the tenancy. This was despite having paid the holding deposit, being able to pay the remaining deposit and upfront rent immediately and lastly, also satisfying the estate agent and landlord by moving our move in date forward three weeks. The phone call also came on the morning of my grandads funeral - and the estate agent requested to speak with me so the holding deposit could be released back to us, on the morning of the funeral! We are now sticking with our current more reliable, kinder estate agent, and regret ever stepping foot in Giraffe Lets. Do not bother commenting to tell me to contact via email - I never want anything to do with this company again but wanted to share my experience to warn others!... Read more
3rd Jul 2020 (3 years ago)

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