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Home
Estate Agents in Newcastle Upon Tyne
Giraffe Lets - Newcastle upon Tyne

Giraffe Lets - Newcastle upon Tyne

4.1

27 reviews

Unit 18, Quay Level, St Peters Wharf, St Peters Basin, Newcastle upon Tyne, NE6 1TZ

Giraffe Lets Newcastle upon Tyne are an estate agent in Newcastle Upon Tyne. They mainly list properties in NE28, NE12 and NE26. Over the last 6 months, they've listed 7 properties, with 3 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and OnTheMarket.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday Closed
Sunday Closed

View all details

Giraffe Lets - Newcastle upon Tyne Reviews (27)

Have you used this agent?

All (27)

Seller (2)

Buyer (1)

Landlord (5)

Tenant (12)

General (7)

Anonymous Landlord

We moved to Giraffe Residential after having an extremely difficult experience with a previous letting agent. Our properties and tenants had not been managed as we would have wished and there were many maintenance issues to sort out. When Giraffe Residential got involved things began to change quickly. They were always responsive and supportive. Their knowledge of lettings and the regulations relating to property letting is excellent. They offered advice and guidance at every stage of the process of getting our properties back on an even keel. We would not hesitate to recommend Giraffe Residential to anyone looking for a reliable letting agent to manage their rental properties, they are excellent.... Read more

Landlord

5th Oct 2024 (15 weeks ago)

Anonymous Tenant

I have been a tenant with Giraffe Lets for 5 years. I must say they are definitely the best letting agency I've ever been with. My repairs are always dealt with straight away. Staff are extremely friendly and professional. I would definitely recommend Giraffe Lets as a letting agency!... Read more

Tenant

6th Aug 2024 (24 weeks ago)

M smail

amazing , i love my home and is so cozy the lovely staff ensure my repairs are dealt with straight away, athey have a lovely professional attitude towards my feelings and always happy to help would highly recommend them... Read more

Tenant

31st Oct 2021 (3 years ago)

Anonymous Tenant

I have been so pleased with the service and will keep renting,The support and expertise is very high and would most positively recommend to all amazing helpful staff... Read more

Tenant

26th Oct 2021 (3 years ago)

L El-Wardany

Giraffe managed my let property for 2.5 years after I decided to move away, and they were fantastic from start to finish. They made everything easy, provided a great service and were always at the other end of the phone or email whenever I had a query. They were always extremely quick to support and find tradespeople to fix any repairs reported by my tenants and always provided a detailed inspection report after every visit. The team are extremely professional and treated me like I was their only customer, even though I only had one property registered with them. When I decided to sell my property, again Giraffe provided an exemplary service and we very quickly accepted an offer on our property. Throughout the sale they have been in constant contact, giving us updates and chasing Solicitors so that we didn't have to. I would highly recommend them to anyone looking to let out their property!... Read more

Seller

21st Sep 2021 (3 years ago)

J Coward

We have used Giraffe Lets for many years now and can 100% rely on the team to source quality tenants for our small property portfolio in Newcastle. Their range of support services are especially useful for us, as we are resident in Spain, and not able to be hands on with our property maintenance and management. Victoria is always very professional, responsive and a pleasure to deal with and Babs has also been extremely supportive over the years.... Read more

Landlord

2nd Sep 2021 (3 years ago)

J G

Giraffe Lets provided me with an exceptonal service from start to finish. Babs provided fair valuations and did not over promise neither on timescales nor valuation. Victoria the Sales Negotiator spent time taking photo's of the property which made the property look so homely, it was no wonder it sold within five days of the 'For Sale' board being erected. Also, any queries I had regarding the sale were answered extremely fast by Victoria, and always in a professional manner. I can honestly say I would recommend Giraffe Lets to anyone wanting a committed and knowledgeable team to advise them with regards selling their property. Many thanks to you all.... Read more

Seller

2nd Sep 2021 (3 years ago)

D McGarrigle

We are so impressed with the service we have received from Giraffe Lets. We are two new professionals that were looking to start renting in a sought after area. It was a really busy time for us, but Laura and the rest of the Giraffe Lets team made the process really smooth and easy with their professionalism and their quick responses between us (tenants) and the landlord. The administration was completed in a timely manner, which allowed us to have our desired overlap with our current tenancy agreement. We really appreciate the efforts of the team making it a swift process from viewing to moving in.... Read more

Tenant

20th Aug 2021 (3 years ago)

C Aird

Brilliant team to work with. Extremely professional and knowledgeable. Can’t recommend this company enough.... Read more

17th Jul 2021 (3 years ago)

chrisa1533

Excellent and professional service. Very rapid and responsive professionals to work with. Hoping to use the company again in the future.... Read more

17th Jul 2021 (3 years ago)

K Gribben

Great for duration of rent until move out date... did final inspection and took meter readings. Then they tried to make us liable for a gas and electric bill AFTER we moved out. Thankfully energy company managed to sort it out but I would never deal with this company again! Always get an end of tenancy agreement signed and write meter readings on it-want provided one. Thankfully we had photos as proof of everything but unnecessary hassle a year later. Would not recommend Edit: this review is not in error, we already contacted you with the error and were told it was our responsibility, your company refused to provide proof of move out date. Thankfully the energy company saw through the lies...... Read more

Tenant

28th Jun 2021 (3 years ago)

R Dodds

3 inspections in 6 months no repairs done. Not a good agent. Makes it difficult to feel at home. Also seem judgemental when on inspections and even snooped around when we weren't there. Will be moving as soon as we can... Read more

Tenant

15th Jun 2021 (3 years ago)

J Gamlin

we are so impressed with every aspect of Giraffe, their professional touch business , personal touch, and they care about the client and tenant they look after, we cannot recommend them enough , if you are looking for an let agent to manage your property/ properties, then look no further than Giraffe , they are head and shoulders above any letting agency we have ever known. Jean & Richard Gamlin... Read more

Landlord

17th Nov 2020 (4 years ago)

T Hardy

We appreciate the care Giraffe has taken looking after our property - they've taken the strain out of owning and letting a property. We'd struggle without them. The staff are prompt, friendly and helpful. Absolutely no qualms recommending Giraffe to anybody needing to let a property.... Read more

Landlord

8th Sep 2020 (4 years ago)

L Chambers

As a landlord I've been so impressed with the team at Giraffe. Very responsive and the ethos on being a housing provider is by far the best in the market. Highly recommend.... Read more

Landlord

15th Jul 2020 (4 years ago)

Gary

Excellent letting company with friendly staff, always making sure their customers are left satisfied! Me and my partner are now settled in our brand new home thanks to the amazing team at giraffe lets... Read more

Tenant

6th Jul 2020 (4 years ago)

Ella

I have had the worst experience with Giraffe Lets. My partner and I thought we had found a perfect place to move into. We went to the viewing and stated we could move in at the end of August when our current tenancy ended on our current rental property. This meant that we had been upfront and honest on two occasions informing our preferred move on date. There was no issue flagged up on the phone or at the viewing and the estate agent suggested we would be the ideal tenant. After viewing the property, we went straight to Giraffe Lets to fill out application forms and shortly after put the holding deposit down the following day. We completed all tenancy tests and everything seemed to be fine. The holding deposit means absolutely nothing and I cannot state this enough - it holds nothing. A few days later, we received a call stating that unless we could move in on August 1st, we would lose the property. We received notice of this at 4:30PM which is 1 hour before Giraffe Lets closed and just 30 minutes before our current estate agent closed up for the day. Also, I told the estate agent who I spoke to that it was my grandfathers funeral the following morning but I was told that regardless (and with absolutely no sympathy) that we needed to sort it by tomorrow morning. If we had moved in then we would be paying rent on two properties at once. As this was so close to closing, we immediately contacted with our current estate agent (Your Move - who have been faultless and the perfect estate agent) to request to end the tenancy early, they accepted and told they would write it up for the following day. We had this all sorted and rang back. After all of the stress and hassle this caused, it did appear that we would be able to move in on 1st August as had been requested by the landlord and estate agent. However, upon calling Giraffe Let’s to confirm, we were to be told that now the landlord wanted us to move in mid-July as there has been lots of interest on the property. They told us that we should have a “cross over period” to move from our current property to the new one. This cross over period would cost us in excess of £350 (whilst also paying rent on our current property!). The stress on top of having a funeral the following day of a close loved one was awful - I was in tears and my partner was incredibly frustrated seeing me so upset over something that we had worked hard to sort out. The estate agent provided no support or help to us as tenants. We received a call the following morning at 9am to apologise from the manager. This was appreciated but again I did not feel there was a willingness listen to some of the concerns I raised. For example, I reported how I felt some staff lacked compassion not only for the circumstances surrounding the funeral but also, due to the fact that we had to arrange to end our current tenancy agreement early. This would mean that we would be without a property 4 weeks than we had otherwise intended to do so upon the advice and instruction of Giraffe Lets. There we also remarks such as ‘I think a lot of bridges had been burned between you and members of staff’ seeming to suggest that it was our fault for the current situation and therefore, it was best that we did not proceed with the tenancy. This was despite having paid the holding deposit, being able to pay the remaining deposit and upfront rent immediately and lastly, also satisfying the estate agent and landlord by moving our move in date forward three weeks. The phone call also came on the morning of my grandads funeral - and the estate agent requested to speak with me so the holding deposit could be released back to us, on the morning of the funeral! We are now sticking with our current more reliable, kinder estate agent, and regret ever stepping foot in Giraffe Lets. Do not bother commenting to tell me to contact via email - I never want anything to do with this company again but wanted to share my experience to warn others!... Read more

Tenant

3rd Jul 2020 (4 years ago)

Anonymous Tenant

Tenant

3rd Jul 2020 (4 years ago)

L Lewis

giraffe lets have been fantastic we were looking to move from a flat to a house and seen a property advertised from showing an interest in the property to viewing it and signing the tenancy they were faultless we were kept updated on the process pretty much daily we were notified off all the costs upfront if we emailed about something you could guarantee we would recieve a responce from the team within half an hour office in wallsend was immaculate every single member of the team we have dealt with have been an absolute delight Would 100% recommend GIRAFFE LETS if you are looking to rent privately or looking to buy or sell a home... Read more

Tenant

24th Jun 2020 (4 years ago)

Sam

Possibly the worst estate agents in the city. Never had a more awful experience dealing with a letting company to date. From the oddly common house visits, to the weird rules like ‘don’t use radiators to dry your clothes and try not to use them at all’ during the middle of winter. Robbed me and my partner of £400 as we apparently left damage to the property, even after the fact the property was checked TWICE before we moved out and no issues were found. Just to add one of the items was a toilet seat we supposedly ‘broke’ or needed replacing, which they priced at £90! We found the EXACT toilet seat was actually £15 in B&M’s. They put us in such a horrible predicament that I was forced to move in with my partners parents in a tiny 3 bedroom house. Me and my partner spent time, money and effort to look after the property and took time to re-paint every room and get every carpet professionally cleaned before moving out. So you can imagine our surprise when Giraffe Lets got in touch with us to tell us the landlady is claiming £400+ for damages! We offered to pay around £250 if I remember correctly, which was after saying no a bunch of times as I refused to believe we left any damage, especially over £400!? But in the end because I was working 12 hour shift patterns and my partner was extremely busy running her business she had just started, we ran out of time and the landlady got the £400 in default. Admittedly we were relatively new to renting, however we were surrounded by family and friends that weren’t and even they were shocked at the way this company treated us. If I was to advise anyone, stay away from them or at least make sure you cover yourselves in every aspect because if they can take advantage, they will. Also quick shoutout to Roxanne, single handily the WORST estate agent I’ve ever spoken too. Not even sure if she listened or took note of a single word me and my partner said to her, whether it be a complaint (which was extremely rare) or even in a conversation. Awful.... Read more

Tenant

20th Apr 2020 (4 years ago)

L Cochrane

Very professional whilst still being warm and weloming... Read more

20th Sep 2019 (5 years ago)

H finch

Excellent service... Read more

14th Aug 2019 (5 years ago)

J Howell

Our experience of using Giraffe has been first class. As we are out of the country they’ve taken care of everything, guided us each step of the way and responded very quickly to our numerous questions. I wouldn’t use anyone else!... Read more

14th Aug 2019 (5 years ago)

O Ayodele

Top notch... Read more

13th Aug 2019 (5 years ago)

B Cottage

Steven and all his team at Giraffe financial were fantastic at organising our mortgage renewal for our home in Newcastle. Steven and his team took the time to fully explain the renewal process and go through our mortgage options. As this was our first renewal following having a two year fixed rate mortgage we felt the renewal process was all a bit of a minefield. However, Steven and his team explained the process and we felt they were supporting us every step of the way. They made the process seamless and stress-free. Thank you again! We will definitely be recommending to anyone looking for financial advice.... Read more

7th May 2019 (5 years ago)

A User

As a first time buyer I was clueless in the process of buying a property but they were so helpful- every step of the way! From recommending solicitors and tradesmen to keeping me up to date on the purchase. Such great service from professional and friendly staff. Thank you for all your help and making the process so simple!... Read more

Buyer

20th May 2018 (6 years ago)

E anderson

These people have made me so ill since moving in July 2015 now I'm trying to move with out them cumunicating with me and alway having to contact them they say I'm in a fixed contract but I've had advise from citizens advise that states I can move with 30 days notice and permission from the Landloard I've spoke to Landloard that gave me permission but since then I've had no feedback so my best advice to anyone DONT USE THIS LETTING COMPANY... Read more

Tenant

16th Sep 2017 (7 years ago)

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