Back
Close
- Compare agents
- Online valuation
- Explore my area
- Home toolkit
- News & guides
- Estate agents by area
- Sold house prices by area
- Estate Agent ValuationRequest an in-person valuation with an agent to discover your property's true market value.Book a Valuation
- Online Valuation ToolGet a free instant estimate of your home's value.How Much Is My Home Worth?
- EPC CheckerFind out if your home has a valid Energy Performance Certificate.Check My EPC
- Listing MonitorAlready on the market? See how your online property advert is performing.Track Performance
- Selling guides
- Estate agent guides
- Mortgage advice
- Conveyancing guides
- Property news See All News & Guides
Selling guides
- How to sell your house
- Cost of selling a house
- Moving house checklist
- Stamp Duty guide
- What is Capital Gains Tax?
- What happens on completion day?
- House viewings time frame
- Selling a leasehold property
- Selling a shared ownership property
- How to sell a house quickly
- How to avoid stamp duty
- What not to fix when selling a house
- Improvements that don't add value
Sign in
Agent shortlist
HouseWorth
© GetAgent Limited 2025
Is this your branch? Claim your page here.
- Home 2 U
Home 2 U
83 Ladywell Road, SE13 7JA
Home 2 U are an estate agent in Lee. They mainly list properties in SE13, SE6 and DA1. Over the last 6 months, they've listed 10 properties, with 14 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla.
Opening hours
- Monday 9:00am - 7:00pm
- Tuesday 9:00am - 7:00pm
- Wednesday 9:00am - 7:00pm
- Thursday 9:00am - 7:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Home 2 U Reviews (80)
Have you used this agent?
70%
6%
0%
1%
23%
All (80)
Seller (14)
Buyer (8)
Landlord (7)
Tenant (21)
General (30)
K Holland
I had a great experience working with Neel to sell my property. He was extremely professional, explained every step of the process clearly, and made everything straightforward and stress-free. I felt confident throughout the process thanks to his expertise and excellent communication.
Seller
12th Jan 2025 (14 days ago)
S sri
Home2u can give service in southeast. Currently property market is little difficult but still managed to sell as well help the buyer every steps within 5 months.
24th Dec 2024 (5 weeks ago)
T Shahriar
Neel has been amazing. His support is highly appreciated during my first home purchase. Neel always available whenever I needed and made the whole process easy. His professional attitude is highly recommended.
Buyer
19th Dec 2024 (5 weeks ago)
L Mackey
Not only was Neel professional but he went above and beyond. He was flexible when I was delayed and even gave me and my baby an umbrella.
He clearly got on with the tennants in the properties I was viewing. I’d be delighted to view more properties with him and ultimately make a purchase.
13th Dec 2024 (6 weeks ago)
A Coulibaly
I used the service of Home2U to find the flat in Ladywell , Asha was helping me with patient throughout the process in arranging View in a short period. I am pleased with their professionalism and support
1st Dec 2024 (8 weeks ago)
R Rishika
I would like to share my experience with this agency because they wasted my ten days for completing the references and all after that they started asking me other documents and giving the reasons that landlord is saying this and that. Do not go to their agency for lettings. They really have a bad customer service and they will definitely waste your time.
Tenant
14th Nov 2024 (10 weeks ago)
E Rhodes
Neel and the team were great in supporting our house sale and purchase. They were available whenever we needed and made the whole process as smooth as possible. Highly recommended.
Seller
12th Nov 2024 (11 weeks ago)
A Adelaja
I used the service of Home2U to urgently find a room in a shared house in London. Kipi and Asha were really helpful and patient throughout the process. They also went extra mile to arrange viewing in a very short time. I am genuinely pleased with their professionalism and support. ??
Tenant
11th Nov 2024 (11 weeks ago)
S Luxton
I sold a flat and bought a house using Home2U earlier this year. I was a little wary at first as a lot of their business is in rental properties and they didn't seem to have a high turnover of properties for sale, but the competitive commission rate they offered me convinced me. The sale was a bit complicated due to various leasehold/freehold issues that the solicitors had to plough through. However, Home2U staff were highly professional throughout - calls/e-mails were answered quickly and they helped get the us over the final line to completion by chasing various parties in the chain. Special thanks to Neel, Luxchan and Vino who all helped. Moved in June but only just resurfacing from underneath a pile of moving boxes!
Seller
8th Nov 2024 (11 weeks ago)
J H
Our home was part of a long and complex chain and Neel from home2u did a great job in managing it. Home2u were proactive and highly communicative. Would recommend!
Seller
18th Oct 2024 (14 weeks ago)
B Arumugam
I rented my property via Home2u and they have very good local knowledge and found me professional working tenants.
Landlord
2nd Oct 2024 (17 weeks ago)
M Zhuo
I’ve been a long term tenant and my experience with this agent has been good overall. They tend to respond quite quickly to my concerns and resolve issues collaboratively. It’s a local agent so they know their resources and neighbourhood well.
Tenant
31st Jul 2024 (26 weeks ago)
R ragghu
I have an excellent experience. Hard working team along with prompt service. Customer care is amazing always trusted their expertise with fast response.
I would recommend Home2u to everyone with out any doubt.
4th Jul 2024 (6 mo. ago)
A 997
PLEASE DONT GET TRAPPED !!!!!!!!!!!!!!
HAVE A LOOK AND SAVE YOURSELF !!!!
We had an unforgettable worst experience with these agents which include a group of unprofessional people. Even though we only had a short term agreement with them, we had a hard time throughout. The problems we had in the beginning when we moved in to the property were not sorted out until we left that house. When we moved in the washing machine was filled with water which cannot be used even though they repaired it was not in normal condition. It had a very loud noise when it was working and wont be in the same place after its washing. It will come out of its place or the door opens in the middle which will spill the water throughout the kitchen.
-All the windows in that house had one or the other problem with the locks, manager Vinu was the one who came to repair the windows(in order to cut down on their expenses) which ended up in permanently closing of the windows and no ventilation in the house. It was never opened afterwards until we moved out. Telling about the heating system- they said that it was brick heaters which will heat up at night consuming less energy. Unfortunately , we had to touch and feel if its heating up. They gave portable oil heaters were given to us which was malfunctioning and ended up in huge electricity bills. We had to pay around 400 pounds sometimes more than that for electricity bills alone.
-As it was during winter the house was freezing like anything. After that, we had damp and mould developing in the house, when we reported about this they gave us a brochure which explains the methods to tackle them and also he said us to wipe them everyday. We are not unemployed people, who could sit and clean the moulds everyday. We had respiratory issues and other health problems due to the mould and extreme cold inside the house.
The boiler service was out of date, last serviced on 2021,when we asked about it they said not to bother about those things. This depicts a clear picture about the maintenance they have been doing in their property.
We had a parking space for our property where they allowed the shop (Metros chicken) people to utilize that space. When we went to view that property they said that it will be cleared before we move in, but it didn't happen. When we saw that same van on the day we moved in , he said that it will be cleared that evening. But that Van is still there today. On the last day when we asked about this- agent- not sure of his name, he said that it was our responsibility to clear that space and we shouldn't be bothered about it as we had no vehicles to park. in-fact the house comes with the parking space for which we were paying as well and i suppose they rented it out to someone else who dumped their stuff their.
I am only mentioning about the major issues we had to face. There are much more to say. Also, we came to know that , they are stealing our deposit amounts saying one or the other reason to not to pay back that money to us. Therefore, we skipped last month rent so that they will deduct that amount from it. But they day before we moving out from that house, two people from this agency came to our house asking us to stop the shifting process and warned that they wont allow us to move out of the house unless paying the last month bill. The last day when we went to handover they key, they said that they will send the debt collectors to get their money back and the rest of the deposit amount was not paid to us.
This is just a brief of what had happened. As we are overseas , we felt being abused. They have no manners in their way of talking and behaviour, very unprofessional and pathetic. Sharing this for other people , because no others get trapped with home2U.
Tenant
1st Jul 2024 (6 mo. ago)
A Asokan
Giving a zero star here and Just a reminder never to trust these bigots as they are a disgrace to today’s society. Home 2 you is a bad named agency in ladywell. Comes with zero customer care, zero maintenance, mannerless behaviour, arrogance, abuse and unprofessional dealings. The mangers are pros in exploiting vulnerable people stealing money from the public by fraudulent tactics. Some acquaintances of mine had very bad experience with them and struggled a lot to get out of their ties, we managed to log a complaint to the council authorities in order to put them down. Please don’t fall in their trap they can make your life as hell as possible. Thank you
26th Jun 2024 (6 mo. ago)
P Radhakrishnan
Had very bad experience with these morons. Giving a 0 star here. Vinu the manager and a bunch of goons run this office. They treated us very bad during the 6 months tenancy agreement period. The house was full of molds and heaters not working, washing machine broken down and windows locks came out. When the washing machine started making tremendous loud noice while drying on our first week of moving in, vinu came and stood like a joker saying its normal and said his own household washing machine makes same loud noise. These were not fixed on multiple requests and over all this we had to go through permanent abuse and disrespectful behaviour from their team. Later the washing machine broke down completely and we were asked to pay for a new one which we refused. We had to do our clothes at the laundry for 3 months. The house gave us a huge electricity bill every time. The molds started building up and the house was very cold during winter. We had multiple episodes of breathing related illness during the 6 months stay there. We got to know from someone that they are deposit money grabbers so we had to hold the last month rent and asked them to deduct for our advance. The manager was very abusive and cursed us like a bad spells when we went to hand over the keys. The manager vinu has also been behaving disgracefully to his own staff in the office. When i went to look for the house they behaved so good and that was till we signed the agreement. This is the worst experience i had with anything after i moved to london. Am writing this review so people don’t fall in their trap and stay safe. Thank you
Tenant
21st Jun 2024 (7 mo. ago)
4 Beats
We purchased our first home from home2u, so we put a lot of trust into Neel and he is absolutely fantastic. As a first-time homebuyers, we had numerous question that Neel promptly provided answer to. Neel made the entire process easy to understand. I highly recommend Neel and home2u agency.
Buyer
16th Apr 2024 (9 mo. ago)
G Ggkeg
Thanks for your help. Hope to do business with you again soon?!
15th Apr 2024 (9 mo. ago)
C Kumar
Neel was a tremendous help during our search for our home.
He knew the areas we were interested in and spent hours trying to find us the right home in the right location. We are very grateful and thankful for all his hard work and dedication to his company. We will certainly go back to him whenever we decide to move on. I recommend him to everyone I know who is looking to move. We can never forget him.
Buyer
12th Apr 2024 (9 mo. ago)
J Bartley
The management and staff are friendly, courteous, very helpful and pay attention to your individual needs.
11th Apr 2024 (9 mo. ago)
H Pegram
Neel and team did a fantastic job helping us complete on our new home, would recommend Home2U to anyone.
Buyer
11th Apr 2024 (9 mo. ago)
T Ponniah
Great fast and efficient service!
11th Apr 2024 (9 mo. ago)
T Osman
Brilliant customer service ????..
11th Apr 2024 (9 mo. ago)
M Ang
Home2u provides excellent service, no problem too hard for them to solve when selling your property.
Seller
26th Mar 2024 (9 mo. ago)
A Maryam
Had great experience with Home2u finding place to live specially KARTHI she is really very professional and help us find the place within no time I’ll definitely go to her next time if I need new one…
Tenant
22nd Mar 2024 (10 mo. ago)
A Siret
Always available to deal with your queries.Helpful polite and professional
22nd Mar 2024 (10 mo. ago)
S Ishaq
Thanks Neel for helping me through the stressful process of selling. Really appreciated your expert advice along the way.
Seller
21st Mar 2024 (10 mo. ago)
J Joseph
Neel's remarkable performance as an estate agent, consistently offering invaluable support and professionalism. Absolutely happy!
21st Mar 2024 (10 mo. ago)
S Habib-Ullah
Always happy to help Neel, Lux & Karthii. Recommend you guys to anyone looking to sell or rent. Thanks for everything!
21st Mar 2024 (10 mo. ago)
K Bhogal
Would highly recommend using home2u. We bought our flat in Brockley with them and they made a difficult process much more manageable. Neel was extremely helpful and professional from the start. He went above and beyond to help us and to ensure that the process was as smooth as possible. Excellent, timely communication throughout. The whole team were friendly and responsive.
Buyer
20th Mar 2024 (10 mo. ago)
A Bosworth
PROPERTY SALE - SE6
With three full asking price offers on the first day of viewings it couldn't have been a better start. Potential buyers struggling with mortgage companies and solicitors caused delays which Neel dealt with on our behalf. When those complications turned into major issues Neel remarketed for us and this time around we got two more offers above asking price.
Neel was excellent throughout the entire process, making sure we were ok, dealing with a cautious first time buyer and even helping us with furniture we wanted to leave as we were moving abroad. He also looked after the property up to exchange of contracts while it was empty always keeping us in the loop.
I would absolutely recommend Neel and home2u if you are looking to sell. A friendly, helpful and most importantly calm outlook on the whole process.
Seller
14th Mar 2024 (10 mo. ago)
S Cartlidge
Home2You have been looking after my rental property ever since I first bought it in 2008.
During that time, they’ve always managed to attract good reliable tenants who’ve looked after the property and paid their rent on time.
Darren and his team have always done their due diligence and I’m happy to report that they’ve given excellent service throughout.
I would not hesitate in recommending Home2You to both tenants and lands alike. You won’t be disappointed.
Landlord
9th Mar 2024 (10 mo. ago)
A Ritchie
I received a good service, thank you to Darren and Neel.
7th Mar 2024 (10 mo. ago)
S Raja
Neel is an excellent agent!
7th Mar 2024 (10 mo. ago)
F Canadienne
Home2u is a very good agency and has looked after me for the last 10 years as a tenant. Always very helpful and supportive.
Tenant
7th Mar 2024 (10 mo. ago)
S Nagaratnam
Excellent service. Thank you for Vino.
29th Jan 2024 (11 mo. ago)
Anonymous Homeseller
Very professional service. Dealt with a complex transaction extremely well. Excellent market knowledge of the area. Everything an estate agent should be.
Seller
4th Jan 2024 (1 year ago)
M Lazarova
(Translated by Google) So disappointing :( Two days in a row we hesitated to sit, but it was only necessary with a reservation, when there were empty tables and hop another one became free in front of us and I asked again if there really was no room for two, so they seated us, but ... .after 25 min no one even asked us why we were sitting there :(( I don't even have a comment...
(Original)
??????? ???????????? :( ??? ??? ?????? ?? ???????? ?? ??????, ?? ???????? ???? ? ??????????, ??? ??????? ?? ?????? ???? ? ??? ??? ???? ?? ???????? ???? ??? ? ??? ??????? ?? ????? ???????? ?? ???? ?????, ?? ????? ????????? ??, ?? ....???? 25 ??? ????? ???? ?? ?? ??????, ???? ????? ??? :(( ????? ? ???????? ????...
29th Aug 2022 (2 years ago)
S
Booked in for a viewing for a property. The day of the viewing comes and I check the listing and they have completely changed the property, images are not the same and they’re excuse was “their probably updated images” how can it be updated images when it’s a completely different house? Thank god I noticed that before getting on the train all the way there
9th Jul 2022 (2 years ago)
N Sloan
I recently rented a property through the agency and had a really good experience. The team were friendly, professional and responsive throughout.
Tenant
16th Apr 2021 (3 years ago)
S Kumar
Very professional.
23rd Mar 2021 (3 years ago)
T Habib-Ullah
Excellent services.
16th Mar 2021 (3 years ago)
I theva
We had very bitter and unforgettable worse experience by them. Darren visited the house without prior notice and entered into the rooms without our permission. He finds several ways to reduce the deposit money even he charged us for check-out £300. I do not want to rate them 1 but there is no zero
Tenant
13th Mar 2021 (3 years ago)
M Hollister
DO NOT USE THIS ESTATE AGENCY
It started when we moved in. We had been informed that the house would be professionally cleaned before moving in. This was not the case. The house was dirty. Worst of all was the kitchen. All of the cabinets had food caked on them, the drawers were disgusting, and the counters were sticky, and the refrigerators smelled and had food spilled in them. It took two days to clean and bleach the kitchen to a livable standard. This should have been a red flag.
Shortly into our tenancy, we smelled gas. A gas engineer came out and found the problem, along with an out of date gas certificate, and fixed it. At the same time, we asked him about our boiler because the pressure was worryingly high. He told us to turn it off immediately, put a giant “DO NOT USE” sticker on it, and told us to get a boiler engineer. We called our agent, Alex, and he informed us that someone would be sent. It was the landlord and his handyman who appeared. I remembered the handyman from some small fixes he made and so I didn’t think he was a boiler engineer. I told my housemates and we agreed that we were uncomfortable with a non-certified person trying to fix it. One of my housemates asked the handyman for his certification and he stormed out followed by the landlord. She ended up getting yelled at by the agency for this. They told us that Alex had told them it was a minor issue, even though we told Alex how serious the gas engineer told us it was. The agency said that we couldn’t trust Alex to relay messages. Alex, our assigned agent whose job it is as our go-between between us and the agency couldn’t be trusted to do his job. Not to mention he was frequently on vacation and unavailable when there were major issues. The next day an actual plumber showed up, though this plumber will make frequent useless appearances throughout the tenancy, and temporarily fixed the problem.
The boiler would continue to have pressure issues weekly.
Our next issue was a mouse. We were told we would be reimbursed for an exterminator so we had the council to come out. The council exterminator left us with his recommendations which we passed on to Alex. The agency sent a random man out to “fix” the problem without letting us know ahead of time. He tore up the floorboards in our kitchen and was halfway through tearing up the floorboards in a closet when we had to ask him to leave due to other commitments. He came back a few weeks later and hastily nailed a board on top of the holes he made.
Shortly after the “exterminator’s” visit, we started to smell gas again. Right where he had ripped up the floor. It’s hard to imagine this was a coincidence.
In December, the boiler broke again and we were left without heat and hot water for 4 days. We asked the agency for space heaters. They were going to provide us with one. After some back and forth, we were able to get 4 because there were 4 of us and 4 rooms. The same plumber was sent and he “fixed” it.
It went out again just over a week later. The plumber came and “fixed” it again. We kept having pressure issues for the remainder of our tenancy. It would go dangerously high, so high that we didn’t feel comfortable leaving the boiler on when we were not there or at night.
Another time we lost the heat for a couple of days we asked the agency for heaters again. They refused to give them to us because we took too long to return the heaters last time.
Every time we had to interact with this agency, they were extremely condescending. They tried to charge illegal fees in the lease. It became easier to live with the problems in the house because interacting with the agency was impossible. Whenever the agency would send someone, we made sure to have two of us around because we felt patronized, unsafe, and disbelieved.
This agency lacks professionalism, the landlord did not care that his tenants were living in unsafe conditions, and our assigned agent couldn’t be trusted to do his job. I do not recommend this agency to anyone.
Tenant
24th Sep 2020 (4 years ago)
D Walker
I wish I had paid attention to the bad reviews before doing business with home2u and our landlord. We had several issues with our house, and each was addressed more unprofessionally than the last.
- We had a mouse and were told we would be reimbursed for an exterminator. The council exterminator visited, but the agency still sent their own guy without warning. He dug up several floorboards, some near our gas meter. We had to tell him to leave after an hour as we had prior commitments. He showed up another day (unannounced again) to roughly nail a board over the hole in the floor he had left uncovered.
- We had two gas leaks in two months. The first time, emergency gas services diagnosed the problem (and found an extremely out-of-date gas certificate) and the agency "fixed" it. A couple months later we smelled gas again. The agency didn't believe us, but the council detected fumes in the same area the mouse guy had taken up floorboards the month prior.
- Our worst experience was our broken boiler. A couple months into the lease, we reported high pressure to our agent, Alex. We requested a boiler engineer to look at it. The landlord showed up with his handyman who had come once before to do odd jobs. One housemate said we weren't comfortable with him doing the work if he wasn't certified. The handyman furiously stormed out of the house, the landlord went after him in a huff, and the agency was horrendously rude when we called to explain the situation. After yelling at my housemate, they revealed that Alex had led them to believe it was a minor issue that only required a few tweaks. They told us he, their employee and our assigned agent, couldn't be trusted to relay information, and that we should email the agency directly from then on.
The boiler was never fixed properly and broke six more times over the next couple months. By halfway through our lease, it would break every week. Each time, the same unreliable plumber would come out (sometimes unannounced or 24 hrs later than scheduled), tweak it, and leave. We'd try to use it, the pressure would go awry again, and the process would repeat. We asked for space heaters for one incident during winter and needed to clarify that one wouldn't be sufficient for four bedrooms. The next time we needed heaters, they claimed we "took too long" to return them the last time, even though we had returned them within 24 hours of them emailing. At its worst, we were left without heat or hot water for four days because the plumber forgot to come, then couldn't figure out the problem.
- Communication was quite difficult, although Uma was generally responsive over email. We made sure two or more of us were home whenever someone came around, as we felt patronized, unsafe, and disbelieved at times. It's one thing for an agency/landlord to be less than perfect. It's another thing for heat, hot water, and having problems addressed to feel like a privilege. The lack of professionalism from the agency, combined with the landlord turning a blind eye to our unsafe living conditions, were appalling. I would never recommend this agency.
Tenant
24th Sep 2020 (4 years ago)
S DiCamillo
Would give 0 if I could. Simply don’t respond to emails or calls. Scammers
UPDATE
I tried to get information on a unit for 2 weeks with no response. Within 5 hours of posting this review though Home2U called to discuss it. I’m assuming they got my phone number from the inquiries I made.
So you have time to talk about a review but not respond to inquiries? Sounds like you just have your priorities backwards.
19th Jun 2020 (4 years ago)
M Ashra-Blundell
We recently purchased a property that Home2u were the sole agents for. They were always very accommodating with arranging visits for either us as buyers or for our potential builders and surveyors. We dealt mainly will Neel who was always quick to respond via text or phone and was very solution focused. Would recommend!
Buyer
20th Mar 2020 (4 years ago)
S Hoimian
home2u is very professional agent who dealt with my friend's sale perfectly. I would highly recommend them. Viewings were problem free, the agents in the office found me a buyer very quickly... and they negotiated a good price.
I will highly recommend them for any seller.
1
Seller
19th Feb 2020 (4 years ago)
I Radomschi
My wife and I moved to a new one bedroom flat. Thanks to the agency home2u LTD. Specially thanks to the agent Alex who is always friendly and will help at any time
Tenant
13th Jan 2020 (5 years ago)
K Peter
"They have secured a buyer for my property within 3 days"
Excellent service.
Seller
4th Jan 2020 (5 years ago)
P Kirwan
I found Neel to be tremendously helpful during all of my dealings with him (as were his colleagues at home2u). Always proactive, courteous, diligent and friendly. I'd have no hesitations about availing of his services again.
11th Oct 2019 (5 years ago)
J Smith
I would like to thank the team at home2u for all their help in making my move as smooth as possible. From helping with the viewings, my bungalow search, the complicated solicitors forms and all the negotiations. Neel - we would recommend you always and would be happy to use you again. Many thanks for everything.
Buyer
10th Oct 2019 (5 years ago)
A akosheta
I am very surprise with some negative reviews abut Home2u my experience with them was great in my opinion they are very professional experience, they have been in the market for over 20 years they are very helpful especially Josh great guy very genuine and professional. Thank you very much all the staff at Home2u for your help.
4th Oct 2019 (5 years ago)
W Campbell
Just wanted to say how impressed I have been with home2u. Being elderly and having not moved for over 40 years, i was very impressed with the patience and help the team, especially Neel, gave me and my niece with the tricky sale of my property. I would highly recommend their services and they genuinely have your best interests at heart. Thank you.
Seller
1st Oct 2019 (5 years ago)
N Watkins
Be warned before getting into bed with these incompetent crooks.
From beginning to end, Home2U’s management of the property I rented was atrocious. Fees on top of fees on top of fees and constant poor communication was the infuriating norm. At times the staff, in particular the branch manager Vino, were condescending and rude, making as little effort as possible to address concerns or actually do their job. Any admin took as long as possible to complete and always required chasing up. Usually they will claim after days of radio silence that they have not received your email and you have to send it again (especially when there are important documents attached). Their main method of communication is by phoning you even if you request communication in writing, presumably so that there is as little evidence as possible of their incompetency.
When marketing the property for new tenants, Home2U frequently entered the property without giving proper notice, often only calling to tell us they would be coming round for a viewing a couple of hours beforehand. At the end of the tenancy they informed us that our deposit would be returned within 10-14 working days of checkout but held onto it for much longer, calling on the 14th day exactly to tell us we had apparently neglected to send some documents relating to the checkout. They lied to our faces and refused to take accountability for not previously informing us that we needed to provide these specific documents before they would return the deposit. It took another week of constant chasing up for them to return it.
Worst experience ever with a business.
Alexa, play Send in the Clowns by Stephen Sondheim.
Tenant
6th Sep 2019 (5 years ago)
Z Gregory
Why do people take an instant dislike to estate agents?
To save time.
Although in our case, it really took no time at all, if it were possible to give 0 stars for anything, this my friends, would be it.
Having just come off the back of a truly torrid time being a tenant at a house letted by Homes2U, the estate agency that really, shows its lack of care from the get go, its own name declines to use whole words, an apt comparison to their employees lack of effort on a day to day basis.
This review will outline the horrendous experience myself and my housemates have endured the last year in having to deal with these unscrupulous “estate agents” who reminded me more of dodgy window salesmen from the 1970s, like the ones depicted on the BBC’s funnily enough COMEDY series ‘White Gold’ if you wish for a reference. Our experience in itself was a comedy of sorts ironically enough, but then again it seemed like we were part of a dragged out episode of crime-watch dealing with this company and it’s money grabbing schemes for the past 12 months.
As a final year student at university and still relatively inexperienced in renting a property, I feel cheated, conned, used... (you get the picture.) the lack of care for their customers was more evident than anything, no decent communication whatsoever with us, and constant lies. They would insist on calling you as their only way of communication, probably to hide any evidence of their incompetence, and had a very condescending way of dealing with us as their customers, the way they’d talk to us was atrocious, completely disrespectful the idea of customer service a long forgotten aspect of their company policy it seems.
One example of the lack of care for us as tenants is an incident in which one of my housemates had a quite terrifying encounter with a potential break in, of which he ended up having to deal with himself, and when rightly taking the issue of our security in the house to them after the event, they brushed it off as they would with all issues we brought them and said they’d “speak to the landlord” they may as well have told us they were speaking to their company fairy godmother, as whenever we interacted with the landlord he had no idea about any of the goings on, unless it was plumbing, then we would have the landlord arrive at 4 or 5 o clock in the morning to wake us all up bright and early for our day as he would fix our broken toilet seat, or our leaking pipes, banging away with his hammer while the birds were chirping in the brisk morning air, what a way to start your day!
On a more serious note, each and every employee at the branch starting at the very top with manager, have the worst service imaginable, nothing but condescending when dealing with you in person or on the phone.
Their money grabbing attitude, hand in hand with said lack in communication and care for us as tenants, as a whole my experience was as I have pointed out, terrible. and even on our way out of the property, they held our deposit money longer than the 14 days they had promised, leaving me paranoid as I waited for them to return my money, when eventually received though, I did not receive all of it anyway, at every opportunity they attempted to charge fee on top of fee, starting with a £125 “check out fee” in the contract for the property, of which I have a complete lack of understanding about, as you may suggest it would be used by the agency to get a cleaner to ready the property for the next tenants, but no, a £40 fee as well as that was used for a “cleaner” despite us leaving the house tidier than the condition we moved in at, we even added furniture to one room, arguably adding to the house before we departed, and yet all four of us lost out on our own money which is utterly ridiculous.
As I said at the top of this review, if it were possible to give no stars at all, I would do.
How they get away with such shenanigans beats me, and I would wholeheartedly advise you to avoid this specific estate agency like the plague
Do not engage with these estate agents, I repeat. DO NOT ENGAGE.
Tenant
3rd Sep 2019 (5 years ago)
L Platt
AN EXPERIENCE OF A LIFETIME-THANK YOU
Thank you Home2U for giving me the experience of now knowing what a estate agency who are completely committed to applying a fee to any aspect of the job (you need a kettle? £65 Admin Fee please). From entering their little monster's lair to finally getting our deposit back after they decided they had secured enough interest from the bank, i have learned to never EVER go near a business that puts a '2' in the phrase 'Home2U'.
If you aren't lucky enough to deal with the two young boys who i assume by their suits are auditioning for 'Goodfellas 3: Mama Mia, I Shotta da Pizza!', you could then have either the most condescending man on the planet-who made a dear friend, one the sweetest people i know, who is a Christian, begin to con-cote plans of arson. (Don't worry, this isn't an actual threat, your fees have robbed of us being able to buy explosive equipment.) It's either him or the branch manager who we found out has two Facebook accounts, which JUST SCREAMS OF REASSURANCE AND QUALITY.
And don't worry, they'll sort out any problem-possible break in which i had to deal with personally? 'We'll tell the landlord.' Ant's nest in the toilet? 'Well, you've only got a month left, so we'll sort it out then.' I MEAN, they care, and when i say care, they are very careful and managing to do the bare minimum.
So, thank you Home2U, you have taught me wisdom I'll never forget, that there are in fact people who are just a pain in the behind, and in spite of chunky golden rings, shiny slip on shoes and BMW convertibles (you're just asking for it at that point) that's the level you'll get to. Being a pain in someone else's behind.
With regards.
Tenant
3rd Sep 2019 (5 years ago)
J F
I have used this agent as a landlord for over a year and their service has been excellent. I was introduced by an employee called Alex, who was friendly, personable and highly professional.
Would highly recommend. Competitive rates, reliable and responsive communication, thorough checks and a consistent service.
Landlord
29th Aug 2019 (5 years ago)
T Coach
Very personable and supportive throughout the whole process. So much that it felt like he was selling his own house - so involved and caring too.
Thank you Neel & team!
Seller
5th Aug 2019 (5 years ago)
Y AndA
My overall experience with this estate agent was satisfactory;
Raj is an excellent Lettings negotiator! Would definitely recommend...!
Landlord
30th Jul 2019 (5 years ago)
J Byfield
The precision to detail by Alex was incredibly spot-on, was dealt with at upmost professional level, would recommend
16th Jul 2019 (5 years ago)
I Syal
Home2u have been very helpful in renting my property and advising me about the latest legal requirements and the new legislations. I would like to thank Neel for all his advice and recommend Home2u in future.
Landlord
27th Jun 2019 (5 years ago)
E QIN
Great service , friendly. Neel is very helpful guy. Thanks for the transaction.
26th Jun 2019 (5 years ago)
R Stewart
Staff are very friendly and professional.
8th Mar 2019 (5 years ago)
A Manukyan
(Translated by Google) Briliant service and very professional staff!
(Original)
Briliant service and very profesional staf!
21st Feb 2019 (5 years ago)
J Paul
We just have ended our tenancy with home2u and during our tenancy period they have provided a very excellent management services. Ill highly recommend to any tenants or Landlord regarding their services and the negotiators are very helpful.
Tenant
21st Feb 2019 (5 years ago)
P Nkune
Neel was very helpful during the sale of my house. He followed up on any outstanding issues. I will happily recommend him.
Seller
29th Jan 2019 (5 years ago)
A Margetts
DO NOT TRUST THESE PEOPLE WITH YOUR HOME!
Swindlers, liars and cheats. Avoid at all costs.
Repeatedly lied to and misinformed - I urge you to stay away from this bunch of cowboys!
My deposit has been stolen from this company, allegedly references for a let have a very short time frame. They decided that my current landlord taking a week to get back to them was too long, so they gave the flat to someone else and stole my deposit!
Absolute disgrace! AVOID AVOID AVOID.
Update - on the 26/01/19, I was asked to come into store by Vino, the ‘manager’. I obliged with the promise that he’d pay back the deposit and costs. After an hour of being insulted and shouted at, I was called a liar and a handful of other names and left empty handed. He was attempting to provoke me the whole time and made wild accusations of trickery and deceit in order to infuriate me further.
I’ve now made a formal complaint to the property ombudsman in response. Please, let it be known the type of company this is.
Money grabbing, lying swindling cowboys whom shouldn’t be trusted with most peoples’ largest assets!!
Tenant
26th Jan 2019 (5 years ago)
A Jeyaramalingam
I recently used the services from home2u for buying a leasehold flat with a sitting tenant in Catford. The Sales and Lettings department were so helpful in giving me the right information and helped me to evict the tenant. The whole sale process went through smoothly and now after re-refurbishment we have decided to use home2u again for selling. Thanks Neel and Darren for all your help and I will be recommending your services to my friends and family definitely.
Buyer
23rd Jan 2019 (6 years ago)
L Balakrishnan
Excellent service and they are very hard working people. They are managing my property very professionally. I will recommend to anyone regarding their services.
Landlord
15th Nov 2018 (6 years ago)
Noreen
Home2U and in particular Vino have been a pleasure to partner with. They support fundraising for the Friends of Myatt Garden, and they believe it is important to support children in their local community. They have gone out of their way to be helpful, they are incredibly professional and they are very easy to work with. They also have a well located office in the heart of Ladywell and close to Hilly Fields in Brockley. I wish them all the best.
18th Oct 2018 (6 years ago)
S Gray
I wouldn't even give it a 1 star rating. already I have reported to Lewisham council's Trading Standard to take action against this Home2u. Darren steals Tenant's Deposit. he should go to jail for this and his Home2u should close down to protect the Innocent tenants. Absolutely Robbers' firm. keep away from them.
Tenant
14th Oct 2018 (6 years ago)
R King
A pleasant renting experience, members of staff are friendly and helpful. Cheers!
Tenant
11th Oct 2018 (6 years ago)
D CHICKEN98
A friend of mine has been abused by one of the so called 'managers'. they have kept hold of he's deposit and are refusing to give it back. I would advise anyone/ everyone not to use these at all.
terrible service.
terrible company.
ps i wouldn't of even put 1 start,but it only allows me to put 1.
AVOID.AVOID.AVOID
10th Oct 2018 (6 years ago)
N Rumney
With regards to the recent sale of our property-on behalf of me &my wife-I would like to thank Neel Syal and the support staff for the "excellent" service we received on the sale of our property. We would be pleased to recommend your services to anyone looking to sell their house in this far from easy market place.
Seller
10th Oct 2018 (6 years ago)
S Phelps
Excellent letting agent. Professional, helpful and impartial. They have proved to be very helpful and courteous as well as, in my opinion, professional at all times. If you want to rent use this letting agent. Superb.
Landlord
1st Oct 2018 (6 years ago)
J david
They won't return the deposit, They are all crooks worst letting agents. Darren and Panch are liars. Worst agency ever! Very rude and unprofessional, would not recommend them. Think twice before you go there.
Tenant
13th Sep 2018 (6 years ago)
D W
I recently approached the local Estate Agents of Ladywell and found Home2U both professional and personable. Josh in particular was very helpful and was very knowledgeable of the surrounding area and of the lettings process. If your looking for a property i would recommend Home2u.
25th Jul 2018 (6 years ago)
J ware
I wouldn't even give it a 1 star Darran is one nasty rude man horrible person need to get a new manager I think
13th Apr 2018 (6 years ago)
T Introna
Watch out for this estate agents 6 months contracts. Although you think you might be getting a long term let you might only be signing a 6 month contract which means the landlord could increase the rent after the 6month period. It is really unacceptable that this estate agent tries to do this when you consider how vulnerable tenants already are.
Tenant
29th Sep 2012 (12 years ago)
Performance stats
- % of asking price
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Average sale time
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Fee
- We cannot show these stats publicly. To view these, you'll need to create an account.
Instantly compare agent fees and performance
Listings by number of bedrooms
Listings by postcode
Number of listings
Listing market share
Activity
All
New
Price change
Removed/Sold
More agents nearby
Bluefield Solutions 0.32 mi away
RE/MAX - Lewisham 0.39 mi away
Charles Knight Estate Agents - Lewisham 0.39 mi away
Cornerstone Estate Agents - Brockley 0.51 mi away
Acorn - Lewisham 0.52 mi away
Mann - Lewisham 0.52 mi away
Madison Brook - Lewisham/Blackheath 0.60 mi away
Robinson Jackson - Lewisham 0.62 mi away
Sold properties
Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
Is Home 2 U the best agent for you?
Compare them with other local agents
Free
Data-driven
No obligation
Related posts
- Home 2 U
The Estate Agent comparison site
We are a company registered in England & Wales, company number 09428979.
Copyright © 2025 GetAgent Limited