Sometimes not everything goes right the first time, or the second or third for that matter! In our case, we lost sales on our house a bunch of times (through no fault of Acorn or ourselves, it was just one of those things that happens to some). Our sale journey was long and arduous to say the least, but when things are challenging, you won't find a better, or more dedicated and determined team than Acorn Catford behind you! Acorn took the sale of our house personal and fought for us every step of the way; they remained optimistic even when I gave up all hope. Although always professional and communicative, in my experience Acorn went extra miles in lending support, encouragement and enthusiasm throughout. We had great 'gut instinct' when we first met the Manager Richard for the valuation, and the likes of Franco, Amy, Demi and so on have all followed through just as brilliantly. But the star of the show has always been Luke - what a faithful and hard working young man (a credit to Acorn indeed!) All in all the Catford Team have been brilliant from start to finish of my journey. Here's hoping no-one elses journey is as long as mine, but no matter the journey make sure you're on Team Acorn - they play to win!!
Sold two properties through Acorn Catford and have always found the selling process to be well managed and consistent from start to finish. Valuations were accurate and realistic rather than over inflated, viewings were always conducted with adequate notice and respect to the properties and any offers that were put forward to me were backed up with sufficient checks that the buyers were able to buy.
All in all I have been very happy the experience I have had with Acorn Catford and would not hesitate to recommend them as my agent of choice.
From first meeting with Steve, the branch manager, to Alex, our agent and onto Nicola, responsible for communication between offer and exchange, the service has been top notch. I rarely leave reviews as too often service levels in UK aren't what they should be - not so Winkworths Blackheath. Totally professional, friendly and communicative even when not good news at times. The whole team worked hard to get our sale over the line and went beyond anything I've seen from any other agent in the past - and I've bought and sold a few houses over the years. Thanks guys - a great job.
A Google User
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
Great service from the sales team. They came for a preview of my property and were quick to get viewings. Very pleased with how quick Lauren was able to get my property sold.
I must say that my experience with KFH Catford has been one of the best of my renting life to date; Clement would have to be the proverbial 'man of the match' as he kept in contact with me after searching elsewhere hooked me back in and made sure I had seen what is now our home which is perfect for us. The rest of the team were great too and showed nothing but professionalism and friendly demeanor through out the entire process and were more than patient when we hit a couple of bumps on the road. If you hadn't realized this by now concerning KFH, I'm a fan. Thanks guy's!