Stephanie Carson is an excellent estate agent. From the minute I first met her, 8 long months ago, she was on my wavelength, quickly understanding what I was looking to buy and not wasting my time on viewings of unsuitable properties. She found me a great flat and did everything she could to help the purchase, until I had to withdraw. Despite that, she then set to and found me another flat very quickly, which was in a better area and even nicer. She was like a terrier in trying to speed through all the details and answer the queries I had, was constantly in touch with me, the seller and the seller's solicitors to try and resolve problems, and she was always cheerful and straight talking. I was very impressed by her and would definitely want her handling any purchase / sale I might make in future!
Since being with Acorn for the last 3 years, i have had nothing but trouble. From losing the keys on the way in, breaking the gas tap, to calling up every month for the rent, to paying for a check every 6 months but not getting one for almost 2 years, and then losing the keys AGAIN on the way out, i would never recommend this company to anyone. If you are a landlord, run. The other direction!
The knowledge of the local market that this team has makes a huge difference. Thank you all at Acorn for a friendly, professional and most importantly effective service. If you think high street agents aren't worth it, think again, I would strongly recommend the Catford team.
Sold two properties through Acorn Catford and have always found the selling process to be well managed and consistent from start to finish. Valuations were accurate and realistic rather than over inflated, viewings were always conducted with adequate notice and respect to the properties and any offers that were put forward to me were backed up with sufficient checks that the buyers were able to buy.
All in all I have been very happy the experience I have had with Acorn Catford and would not hesitate to recommend them as my agent of choice.
Friendly and professional service. I had the pleasure of buying my home from Cockburn estate agents in Mottingham. It was clear that their service was a cut above the rest, from the day of the viewing of the property where the agent showed me a number of premises. He offered some practical and good advice, was pragmatic and very professional, which was refreshing. During the process, all of the staff at Cockburn Mottingham have been incredibly helpful - and patient with me when I had queries on the process, as I was a first time buyer. They were proactive in all aspects of communication, and I could not be happier with the experience. Thank you very much!
They still haven't refunded my deposit three months since we handed back the keys. I would recommend using a different agent if possible.
As a first time home buyer I found Winkworth extremely professional. Their help with the process of getting to exchange of contracts was invaluable. Thanks to the team, especially Nicola for all her hard work and patience.
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
Really impressed with the KFH Lee branch. Staff were friendly and not at all pushy. In particular Kieran Goode who showed us some great properties and was really personable.
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
I dealt with Michael when selling my house. He was the most professional yet personable of all the agents that provided a valuation. He, alongside his team were quick to secure a buyer . I would definitely recommend KFH for any local residents looking to sell in the Corbett.
I must say that my experience with KFH Catford has been one of the best of my renting life to date; Clement would have to be the proverbial 'man of the match' as he kept in contact with me after searching elsewhere hooked me back in and made sure I had seen what is now our home which is perfect for us. The rest of the team were great too and showed nothing but professionalism and friendly demeanor through out the entire process and were more than patient when we hit a couple of bumps on the road. If you hadn't realized this by now concerning KFH, I'm a fan. Thanks guy's!