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In Residence

3.1

42 reviews

Opens tomorrow at 8:00am

49 Stoney Street, NG1 1LX

In Residence hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. In Residence does have 42 reviews, with an average score of 3.1/5 If you're looking to sell in Nottingham, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Pygott & Crone - Nottingham and Walton & Allen Estate Agents - Nottingham. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 8:00am - 6:00pm
Tuesday 8:00am - 6:00pm
Wednesday 8:00am - 6:00pm
Thursday 8:00am - 6:00pm
Friday 8:00am - 6:00pm
Saturday 8:00am - 1:00pm
Sunday Closed

View all details

In Residence Reviews (42)

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All (42)

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General (42)

B Bendapudy

Great location. Amazing service... Read more

2nd Apr 2020 (4 years ago)

J vazquez

Its better if you use rent a car p2p like Turo, hassle free. No thieves.... Read more

6th Mar 2020 (4 years ago)

S Godwin

Really good experience as this was the 1st time I have had to hire a car...inexpensive and great customer service from Graham!... Read more

4th Feb 2020 (4 years ago)

M khetan

It's a loot. They will encourage you to rent a car by given you low rentals but when you are returning you will be ripped off. I have been charged £523 for no mistake of mine. The tragic part is that they take an authorisation to your card and then debit your account with whatever amount they wish to. I was charged a rental of £104 for 5 days. When I returned the car I was told that I have damaged the car and I need to pay £418 for the damage. Within 2-5 minutes of informing me they debited the remaining amount. After all this was done, they debited my account further for no reason by £218. This is ridiculous. You get a used car for £3000 to buy and they have charged me £ 741 in total just for a 5 days rental. This is how their business model operates. Beware guys. It's a fraudulent company.... Read more

31st Jan 2020 (4 years ago)

A OD

The experience was perfect in terms of the car, picking up and dropping off services. Also welcoming and friendly lady.... Read more

11th Jan 2020 (5 years ago)

C Loic

They are just thieves! I rent a car at Avis this summer, everything went well, until they took 400£ from my bank account with no reason 3 month later! I spent days asking for reimbursement, I met the worst customer service ever with people just hanging up the phone. They provided fake photos and justifications for scratches I didn't added on the car.... Read more

18th Nov 2019 (5 years ago)

K .

Booked golf prepaid it was dropped off today at 9am keys posted. Came home 11am only to find car was not washed or hoovered, it had a dent and scratches and a wheel trim missing. Called Nottingham who the booking was made with for home delivery spoke to manager Graham 3 times from 11am to 1pm, he passed on to Derby branch assured me Daniel will be calling me, no call received. Called customer service at 1:30 today spoke to Debra who logged it as urgent call for Daniel manager (derby) or Graham (notts). Going to a wedding at 7pm car is not appropriate for payment £218 for a week. Still waiting for a call back at 4pm. Absolutely shocking customer journey. Will be taking this further if it is not resolved and a new clean damage free car is supplied for my trip to London to attend a wedding...... Read more

9th Nov 2019 (5 years ago)

Andy

Rented a car from them in March 2019 for a few days. I have used Avis for around 12 years without any issues in the past. Returned the Red Honda Jazz promptly on the time and date it was due back. Three weeks after returning the car. I received an invoice from them stating I had done £390 worth of damage to the rear wing of the hire car. (The car was returned to them in the same condition as when hired) immaculate inside and out The damage (dent) they are stating I caused is clearly a reflection of the adjacent curb way to there shack, reflecting in the paint work on the car. I sent them a photo I took of the same side when the car was returned showing no damage. There response was that my image wasn’t clear enough (it 10x clearer than the photo they sent me). To add insult to injury them claimed I had damaged the parcel shelf at first then changed their story after I called their bluff the damaged changed to the (un-)dented wing. Six month on... Avis have still haven’t refunded my £390 back on to my credit car. Avis have ignored the letters sent to them by my solicitor stating we will be taking legal action against them. I’m now looking forward to my day in court with them, I’m almost as excited as a kid at Christmas in fact. They are going to have a hell of a surprise when we get to court. I will be taking them for more than the £390 damage that they have falsely accused me of causing. Do not rent from Avis. A shower of lying toe-rags. Not only have they lost a good loyal customer I will be taking them for all the stress and hassle they have caused me and my family over the past six months.... Read more

3rd Sep 2019 (5 years ago)

A vaishnava

Rented a car 3 times from here. I usually book.online with insurance cover and collect the car from Avis. Haven't got any trouble till now. Staff is friendly and ready to help on queries.... Read more

26th Jul 2019 (5 years ago)

R Henshaw

Nice folks staff are so helpful. Mary has a lovely smile..... Read more

30th Jun 2019 (5 years ago)

M Martin

Great selection of cars but only to pre book... Read more

26th Jun 2019 (5 years ago)

S Thakur

Hired a car for weekend - Good price and excellent car - Staff very polite and courteous and the entire process was smooth and hassle free - I will highly recommend this company and looking forward to deal with them in future... Read more

24th Jun 2019 (5 years ago)

D leibovici

Avis are crooks ! I booked online a car for £93 paid online £93 then after returning the car ... surprise surprise invoice of £132 without any reasons! The thing is the booking is a "voucher" not the total cost of the renting ... I realised (only afterwards) that I signed a paper for £132 when I collect the car ... but without being told the amount was different! ...On top of this I must say the car had not been totally cleaned! .. Very bad customs!... Read more

8th May 2019 (5 years ago)

D Bannister

Very tight corners. Not a very well thought out car park.... Read more

25th Mar 2019 (5 years ago)

R Hind

Good all round, can't fault it.... Read more

17th Mar 2019 (5 years ago)

D Nudd

Hired a car from Thursday 28th Feb to Sunday. Went to the office the day before and booked cheapest car. Happy with the price of £52. Friendly staff throughout. Picked up car following day. Again friendly and great customer service so much so I received an upgrade! Very satisfied customer throughout and would highly recommend Avis car hire.... Read more

10th Mar 2019 (5 years ago)

M Wilkinson

Great place though it is tricky to drive to.... Read more

13th Oct 2018 (6 years ago)

F Asare-Donkoh

The car I got was very new and well taken care of. They were nice and polite with everyone although it was a bit busy and there were only two people at the counter. The service was pretty good, overall.... Read more

30th Apr 2018 (6 years ago)

S Golubev

Hired a few cars in UK, Portugal, Spain, US with Avis – very friendly and speedy service (special thanks to Dianne in Nottingham branch and Dan on Twitter support for their help!), cars are always in great condition and reasonably priced.... Read more

3rd Apr 2018 (6 years ago)

M bavington

Unable to give zero stars - made a booking, called to make an amendment. Spent 1hr 45 minutes "first in the queue" but no answer, customer services unable to contact branch directly. Cancelled and booked elsewhere.... Read more

8th Mar 2018 (6 years ago)

C Terry

Truly amazing service ! This rental exceed my expectations a smooth rental check in, with friendly staff who go above and beyond with any information or help you need. A great 24 hour return service also but be warned the small car park does fill up quick for out of hours returns. Avis Nottingham standards are extremely high.... Read more

16th Oct 2017 (7 years ago)

A Ali

Avis is quite literally the worst rental company I've ever dealt with. DO NOT USE THEM! Also, the manager at this branch is so rude and give you false information!! Honestly don't know how he works there. Avoid Avis if you can!... Read more

9th Aug 2017 (7 years ago)

J butler

Booked a car for the weekend and paid extra for it to be delivered. No one showed up or even bothered to contact me. Called the office on Monday and they showed no remorse.. Avoid at all costs... Read more

26th Jul 2017 (7 years ago)

J butler

Booked a car for the weekend and paid extra for it to be delivered. No one showed up or even bothered to contact me. Called the office on Monday and showed no remorse.. Avoid at all costs... Read more

17th Jul 2017 (7 years ago)

I Andrews

Total inflexibility to resolve a simple problem. Go elsewhere if you can... Read more

30th Jun 2017 (7 years ago)

N Nashh

Good customer service. The guy who served me on Monday was thorough and kept his cool even though there were lots of customers and just 1 person at reception. Avis & Budget, you need at least 2 people at reception. Don't overwork the decent staff you have ... Read more

21st Jun 2017 (7 years ago)

K Delaney

In short: Inefficient, under staffed and very frustrating. While staff were polite and knowledgeable, the service was vexingly slow. Picking up the car with two members of staff working, took far longer than the competition, and dropping it off, was asked to wait for almost an hour, behind three other customers, only for it to be completed in a matter of seconds. ... Read more

13th Jun 2017 (7 years ago)

A Quinn

Awful experience. No one acknowledged me for 10 to 15 minutes. Took 40 minutes from arrival to getting the van. The guy just wanted to go home and was incredibly unprofessional.... Read more

26th May 2017 (7 years ago)

M K

50 minutes waiting time to get your car every time that i have rented... Read more

29th Apr 2017 (7 years ago)

S Golubev

Located very close to the train station, friendly and speedy service.... Read more

18th Apr 2017 (7 years ago)

L kheezing

I rented a car from Avis during my vacation to Nottingham on last December and June. I used two different credit card to rent the car during both time. And both of my credit cards information were THEFT after i leave UK. At first i thought that was other service provider. But until the second time, only i realised that both of the card had been used in AVIS which caused the incident. So, I believe Avis had leak my credit card information or there is some loophole in their system. Hence, i was forced to cancel my credit card in the end. BEWARE OF THIS COMPANY!... Read more

20th Jan 2017 (7 years ago)

M Litman

Difficult to park. Information about pickup not clear so the car wasn't ready. The office is a prefab shed. The car had recently been smoked in. The fuel gauge dropped by an eighth after 14 miles. The receptionist was friendly which was the only good point... Read more

19th Dec 2016 (8 years ago)

L Kay

Manager here is a great asset to the company. Well done simeon ... Read more

20th Nov 2016 (8 years ago)

F Chan

The service was good. Rented a car for about 2 weeks and the car is amazing. However, if you are experienced driver you can try not buy the daily insurance which the sales will promote it to you (at least he did it to me).... Read more

13th Oct 2016 (8 years ago)

G Ball

No problem here, booked online and got an upgrade to Hyundai iX20. Staff perfectly OK, maybe its how you treat people!... Read more

10th Sep 2016 (8 years ago)

C Abi

Excellent value. The car is nice and tidy. easy return especially when you need to return earlier to run back to your office in the morning... Read more

30th Aug 2016 (8 years ago)

R ingram

Shockingly bad service. Pretty much the same as whats already been written here. Avoid if you want a stress free hire.... Read more

4th May 2016 (8 years ago)

M Howell

Terrible service..we booked our car online and it was cheap and quick..we went to collect our vehicle and was dealt with fairly quickly. After dropping our vehicle off fully fuelled we then received another payment on our account from avis that was not expected or authorised as we returned the vehicle as per contract. Trying to resolve this with avis staff was a nightmare. .we was first in the phone queue for over 30 mins .the staff was very unhelpful. I would not recommend there services at all.... Read more

9th Apr 2016 (8 years ago)

M Wieland

I hired cars with Avis Nottingham a few times over the past years and it always was easy and without issues, the staff was very friendly and competent. Once I was charged for re-fuelling despite returning a full tank, but customer service sorted that out in no time.... Read more

5th Feb 2016 (8 years ago)

F OL

S Chadwick

Good value car hire in city centre convenient location, book two week or more in advance to get best prices... Read more

L TheGamer2nd

Service and staff was very friendly and helpful, my sister needed to get a rental car too get us to Blackpool, and they helped her fast and easy. I would highly recommend this place if you need to rent a car for a short period of time.... Read more

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