S Ib
Helpful friendly staff... Read more
19th Jul 2020 (4 years ago)
M ovidiu-catalin
Very rude agent on the phone. I don't remember his name but anyway. I asked for viewing a house which it was posted yesterday 06/02/20 at 9 pm and I just wait until this morning to call for an appointment but this agent didn't offer me any chance to check this house. My gf called as well after 2h from when I spoked with him and he said to my gf the house it's already taken but it wasn't because he told me on the phone this house it will be available for viewing from next week. Well i don't know the reason why he did that maybe because his interested more then us or he have his reasons. I'm really sorry but this kind of people just keeping your agency down...... Read more
7th Feb 2020 (4 years ago)
M O'Reilly
Excellent staff, amazing service and a massive thank you to Libby for all her help... Read more
13th Dec 2019 (5 years ago)
L Jackson
We received a great service from Jacob Steel. Polite, friendly and honest. Wouldn't hesitate in recommending them. Laura and Libby were always in touch and kept us updated throughout.... Read more
11th Sep 2019 (5 years ago)
K Macleod
I was so pleased with the service provided by everyone I dealt with. Big thank you to Libby and Laura for making the process of buying my bungalow so easy... Read more
Buyer
3rd Jul 2019 (5 years ago)
M Stender
Great customer service, we had dealings with several agents searching for a property and Jacobs Steel were the most customer friendly. Sent us the sort of properties we were looking for, and were great at viewings. We dealt with Libby, Charlie and Lucy all who were very helpful. Thank you for helping us with our search!... Read more
16th Jun 2019 (5 years ago)
L Hoye
Amazing staff, amazing service! Everyone at the Findon branch went above and beyond to help us with our sale- we would always use them again and highly recommend to others! Thank you!... Read more
Seller
7th May 2019 (5 years ago)
A Watts
Incredibly happy with Jacobs Steel, and our beautiful new home. Thank you so much - especially to Laura and Libby who were both very efficient, caring and friendly. I would highly recommend this agency. Also, thank you for the lovely flowers!... Read more
Buyer
26th Apr 2019 (5 years ago)
V Wood
Very happy with Jacobs Steel, lovely friendly staff especially Libby who was very happy to let us go back to view our property 3 times. Highly recommend them... Read more
24th Apr 2019 (5 years ago)
M K
I'm very impressed with the warm, kind and individual approach I have been given. Libby and her colleagues ensured I was looked after and was sending me the latest property updates. This kind of customer service really makes a difference when looking for the right property as the task itself can be quite overwhelmingly stressful. Highly recommended. Thank you so much.... Read more
9th Mar 2019 (5 years ago)
M Miles
The girls at Jacobs Steel worked hard on my purchase,helping to move things on when needed.They had the right mix of being helpful but without being pushy and keeping me in the loop with any updates.... Read more
Buyer
3rd Mar 2019 (5 years ago)
D Lines
Laura and her team were Excellent!! Great communication from start to finish, they worked tirelessly to sell my house. I wouldn’t hesitate to use them again in the future and would highly recommend them to anyone!... Read more
Seller
1st Mar 2019 (5 years ago)
C Troak
Informative, friendly staff... Read more
17th Feb 2019 (5 years ago)
L Begley
Laura Tingley has been an incredible help to me, from her reliability to her amazing work ethic. I'd definitely recommend her to all!... Read more
14th Feb 2019 (5 years ago)
T Brown
I didn’t sell through Jacobs Steel, but Ross from this firm was really helpful in trying to find a suitable property for me to buy, acting very professionally and courteously throughout, without ever being “pushy”.... Read more
Buyer
8th Feb 2019 (5 years ago)
N Simon
Laura and Libby were fantastic throughout the whole process of our sale and subsequent purchase. We had constant contact and their advice was invaluable and it made such a difference dealing with friendly, approachable and well organised agents. Thank you... Read more
Seller
17th Jan 2019 (6 years ago)
S Manser
Jacobs steel are fabulous! Thank you Jamie & Libby for a stress free purchase & move. I highly recommend them... Read more
Buyer
20th Dec 2018 (6 years ago)
J Fletcher
Extremely pleased with the service from Jacobs Steele. I live a long way from the property we were selling and I was at ease trusting them to oversea the property.... Read more
Seller
19th Dec 2018 (6 years ago)
M Scarborough
I cannot praise Jacobs Steel highly enough. They have been very responsive and active in sending details of properties, which have been adjusted according to discussions with me at viewings. They were always polite and friendly, seeming to be very genuine and caring. They all had lots of time to discuss my needs. They were very organised in confirming viewing appointments. A great company!... Read more
14th Sep 2018 (6 years ago)
J Stimpson
Simply phoned Libby at Broadwater Office explaining I was a serious buyer and wanted to view a property and she actually listened to my requirements and suggested 3 other viewings on the day. Hope she goes far... what a credit she is to your company and vendors. Brilliant work!!... Read more
Buyer
30th Aug 2018 (6 years ago)
V Gibbins
Jacobs Steel soar head and shoulders above other estate agents, offering exceptional service to their customers. Communication, honesty and transparency are the qualities that are really important to me in an estate agent and the Broadwater team excelled in all three. Laura and Rob guided us through the entire process, making us feel secure (important when you are dealing with such high value assets!) and in trusted hands. I’m not one for cringey sales chat, nonsense buzz words and other unfortunate traits often linked with agents. These are highly trained, highly knowledgable and straight talking agents - a breath of fresh air.
The presentation of our property was important to me and they represented it immaculately. From the attention to detail with the photos, the strategic wording of the description and the presentation of the details online to the presentation of the agents themselves. It all combined to produce a highly professional image.
Marketing-wise, they are proactive, not (which is often the case) reactive. They monitored online marketing efficiency, from click through rates on the website, to conversion rates Rightmove and activity on Facebook. They were willing to try new ideas I came up with too and were incredibly patient to my (rather excessive) demands.
The after sales care is equally as efficient and impressive. They kept the communication levels up when we were looking to exchange, they mediated and negotiated tactfully and tactically and they were delays at the end of the phone to reassure when the process got a little stressful.
All in all, high praise all round, especially to Rob and Laura in the Broadwater office and Perry in the central Worthing office.... Read more
Seller
20th Feb 2018 (6 years ago)
E Jenner
Both Rob & Laura were fantastic. Held our hands throughout the whole process and answered every question with patience and care. I honestly can't praise them enough. Thanks for everything guys and be assured i will refer you to anyone looking at the housing market.... Read more
14th Feb 2018 (6 years ago)
S Bell
Great service from beginning to end. Laura earnt her money on this one. Thanks to the whole team at Jacobs steel. Steve & Trish.... Read more
18th Dec 2017 (7 years ago)
D Ashton
Rob and Laura were very helpful, selling our house quickly (twice) and chasing the other agents and solicitors who didn't seem to be that bothered about completing a 7 house chain. Their help and advice made a stressful journey slightly more bearable, they were helpful and supportive throughout the process from start to finish so I would have no hesitation in recommending their services.... Read more
Seller
14th Dec 2017 (7 years ago)
D Dave
great estate agent, helpful advice from start to finish, moved things on swiftly and kept us informed all the way, full marks and would recommend Jacob Steel to a friend.... Read more
14th Sep 2017 (7 years ago)
S Fagan
I recently purchased a property being sold by Jacobs Steel. I found them incredibly helpful, in particular Grant who was my main point of contact. They helped push the sale through quickly and kept me informed each step of the process. I would be happy to recommend them as a great agent to use.... Read more
Buyer
10th Jul 2017 (7 years ago)
M Hetzel
Great team to deal with and all within the Broadwater office were fully in the loop with our sale. Nothing was too much trouble.... Read more
Seller
30th May 2017 (7 years ago)
D Lelliott
Can't praise highly enough. Was tempted by one of the cheap online estate agencies when we began the process of moving, but pleased we opted for Jacobs instead as they went above and beyond expectations both on our sale and trying to find the right next home for us. Found a number of the other local agents a real turn off with there approach, but Jacobs were just professional and friendly.... Read more
Seller
5th Apr 2017 (7 years ago)
C Newman-Smith
Big thank you to Grant at Jacobs Steel. Always there when we needed him and maintained a positive outlook throughout which helps immensely when you're selling a property. Very professional service and won't hesitate to use next time. Thank you... Read more
Seller
24th Mar 2017 (7 years ago)
M Wrighton
I would like to thank Laura and Ellia for their professionalism, knowledge and always going the extra mile. They both kept me updated on viewer’s feedback and were on hand to answer any questions I had. If ever I move again I will be using Jacob Steel without doubt.... Read more
Seller
28th Jan 2017 (7 years ago)
A Coppen
Jacobs Steel were a pleasure to deal with and made the process of buying my flat both quick and stress free. Leanne is a superstar!! she took care of me from the start all the way through to the completion and was always on hand to answer questions and always contacted me to keep me in the loop whenever something had progressed and chased other parties to help the sale go smoothly and quickly. having dealt with many pushy and self serving estate agents (from other companies) trying to sell me a flat i told them i didn't like repeatedly. Leanne not only changed my opinion of estate agents with her helpful, friendly and understanding approach but also found me my dream home. i can't thank her enough or recommend her more highly... Read more
Buyer
18th Jan 2017 (8 years ago)
G Evans
The very friendly, helpful and hard working staff team at Jacobs Steel helped us purchase our house in 2016. We felt we were being looked after and were confident to ask them for advice, recommendations and information. Staff were attentive but not pushy, and more than happy to go that extra mile for us.... Read more
Buyer
11th Jan 2017 (8 years ago)
L Monk1
I found the staff at Jacobs Steel very polite and helpful when dealing with them for my recent house sale. Thank you so much for making a stressful time in my life so much easier, by always offering advice and helping me through the whole process. Great team!... Read more
Seller
9th Dec 2015 (9 years ago)
D Sandell
My experience dealing with Jacobs Steel was a pleasure from beginning to end. I found the staff to be extremely courteous and professional at all times. I would have no hesitation in recommending them to friends and work colleagues.... Read more
8th Dec 2015 (9 years ago)
M Campbell
Excellent and professional service offered by the Company. I highly recommend them... Read more
18th Nov 2015 (9 years ago)