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Landlord Direct

2.8

18 reviews

34 Musters Road, NG2 7PL

Landlord Direct hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Landlord Direct does have 18 reviews, with an average score of 2.8/5 If you're looking to sell in Nottingham, you may want to choose an agent with more experience. Covering this area are other estate agents, such as FHP Living - West Bridgford and Frank Innes - West Bridgford. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

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Landlord Direct Reviews (18)

Have you used this agent?

All (18)

Seller (0)

Buyer (0)

Landlord (5)

Tenant (7)

General (6)

J Fryer

Incompetent, Inept, Inadmissable – just three words to describe Landlord Direct management of my short term let holiday cottage. Essentially the company is not structured to manage short term lets which need 24/7 attendance and housekeepers who do a lot more than just cleaning. None of this is possible if the agency are unavailable evenings, weekends and Bank Holidays and Annie Cleaners, inapproprietaly described as 'housekeepers' who also work restricted hours and days. Leaving a family stranded at 8pm because management forgot a booking is perhaps a 'one off' allowable mistake if instant rectification takes place. However, walking away from phones until the next day, after being informed immediately at the time, is not managing a short term holiday let. Leaving guests without power all night because nobody can come out until the morning is not managing a short term holiday let . Leaving the property owner, their client, without cleaners at zero notice in the middle of high season, offering only an overpriced, hour restricted company as a last minute option, is not managing a short term holiday let. Take it from some-one who knows 1000 miles away! Would potential holiday property owners please note that despite the Landlord Direct website offering housekeeping as part of the deal, this was hotly denied when the cleaners withdrew their services at zero notice. They are apparently, in fact, not responsible for the 'housekeeping' which is not cheering news to those of you who may choose them simply because of the attractive package offered. It is also quite evident that just one person responsible for responding to and confirming bookings can only be classed as insufficient= inefficient . All is made more fraught by continued system errors and mistakes regarding deposits and payments not taken in accordance with contracts. Further exacerbated by the lack of admission thereupon. To sum up, this company as a short term letting agency, is not fit for purpose.... Read more

Landlord

17th Oct 2021 (3 years ago)

T k

Very poor service. The agent didn't turn up to the viewing and didn't respond to phone calls. When they eventually answered, they said they would find out what happened with the viewing and call back. They didn't call back. They wasted a lot of our time. I wouldn't use them as a tenant or as a landlord.... Read more

26th Aug 2021 (3 years ago)

Elizabeth

I have used landlord direct for many years and would definitely recommend . Great service and very professional, Puja is always very helpful and knowledgable .... Read more

Landlord

11th Mar 2021 (3 years ago)

J B

Puja has been extremely helpful throughout my tenancy application and quick to respond to my many questions. Excellent service.... Read more

Tenant

11th Mar 2021 (3 years ago)

C Powell

Landlord Direct have provided an excellent service when ever we have needed advice or maintenance. I would highly recommend! Thank you again... Read more

Landlord

1st Feb 2021 (3 years ago)

R Wood

Brilliant service and the team have always been helpful when called upon.... Read more

1st Feb 2021 (3 years ago)

M Anderson

Students BEWARE of these scammers!!! Landlord direct failed to fulfill their promises of BASIC maintenance in the property that violated the contract, and then had the AUDACITY to take away my daughter and her flatmates deposit based on false claims regarding cleaning (which were disputed with photographic evidence). The staff were totally incompetent and unprofessional throughout their entire tenancy, sending passive aggressive emails, claiming that emails and correspondence was made on certain issues when in fact it wasn’t, claiming they had sent out maintenance people to fix issues in the flat that never showed up, overcharging for utilities and the list GOES ON. Looking at a few other reviews on here it seems like these are reoccurring problems with landlord direct and if you’re a student looking for somewhere to stay in Nottingham, avoid them like the PLAGUE.... Read more

Tenant

29th Dec 2020 (4 years ago)

X xx

Me and my friend stay at one of Landlord's property and checked out at the end of July and we have received a deduction of deposition in total of £142, with £94 cleaning fees and £48 for supplying and fitting new bulbs, 6 bulbs at the price of £8 each. It was ridiculous, because we have cleaned the flat and left it as it was before we moved in. Some of the bulbs aren't even working at the first place, the strip lights in the kitchen were broken a week after we just moved in, and we have just replaced all of the other bulbs and made sure they were all functioning before we left. However me and my friend came to an agreement with the cleaning fees only because we had no evidence or photos to prove, and we refused to pay for the light bulbs. But they still return the deposit with the full deduction anyway said that they will talk to the landlord about the bulbs though they never replied to our emails. Very disappointed to the company, as my friend stayed at the same flat couple of years ago and the service was not bad which is why we chose to stay with them this year. However we are very disappointed and will not recommend this place to anyone. As I see there is another review about how Landlord is trying to take their deposit away as well, we were very unfortunate and unlucky to let them get away.... Read more

Tenant

28th Sep 2020 (4 years ago)

Mimi

READ BEFORE YOU SIGN WITH THEM!!!! AND BEFORE YOU LEAVE THE APARTMENT!! AND IF YOU WANT YOUR FULL DEPOSIT!!! They will try to treat you like dirt because you're a student but don't take it and push back. Landlord direct are disgusting. The only good reviews are from landlords. As you can see from other reviews they have a trend. They will charge you a cleaning fee for a clean apartment and then for light bulbs. I wish I had posted this sooner so others didn't get scammed. 1) TAKE PICTURES OF EVERYTHING. Susan said we left the apartment in a disgusting state but was thrown back when we told her we had images. She then proceeded to send us images of a different apartment and cut of edges to make it look like ours. The apartment we received was disgusting and because we checked the law we saw that we don't legally have to give the apartment back in a cleaner state than we received it. We had images of the state we received the apartment and the state we left it in. The TDS said this will work in our favour. 2) TENANCY DEPOSIT SCHEME This is how we got our deposit back in full. We got into contact with the TDS (who hold your deposit not landlord direct) and they read to us the laws and what we can do. The landlord has NO RIGHT to take any of your money without your agreement and if they do give the TDS a ring!!! This is completely free and will get you your money back. THEY HAVE BROKEN THE LAW They stopped taking our calls and responding to our emails but as soon as we got into contact with the scheme that's when they started responding. Sue was emailing us at 17:05 on Fridays so we would have to wait a whole weekend to respond. When we went forward with the scheme they started calling us at 9pm to try resolve the issue. She even tried to say that they will split the fee for everything in half so me and my flatmate will only pay £64 in total for lights and a cleaning fee that was £112, Instead of the original £192. I asked for a receipt and received nothing. As soon as I said we will move forward with the TDS that's when they gave us all our money back. The tenancy deposit scheme said we should find other cleaning companies with a lower quote and this will also work in our favour. The only thing the apartment had was accumulated dust from us moving out in june and a bit of plastic bottles. The companies we called said they would only charge £42 for this. 3) MAKE SURE YOU HAVE ALL THE EMAILS. We compiled a document with all emails from there, pictures, phone records and contract statements. When sent over they didn't read it. Until we took it to the TDS. But luckily for them they gave us our money back because we did have lawyers involved in the background and they were ready to file a civil dispute. 4) LIGHT BULBS Even though it did state we had to fix all bulbs in the contract, when we moved in the lights were already going out, we also had emails of Mandy saying they will come and fix it but of course they never did. As soon as they take responsibility for a repair it is no longer your responsibility. They wanted to charge us £60 for 10 lightbulbs bus as soon as the TDS got involved they dropped it to 4. The scheme said this will again work in our favour as it shows inconstancies and because they bore the responsibility it was no longer our issue. FIGHT BACK AND GET YOUR MONEY BACK!!! BELOW ARE IMAGES OF THIS "DISGUSTING" APARTMENT ???????????? They really tried it. Sue you are very lucky we didn't take this further as we have proof that the images of the fridge freezer was not ours.... Read more

Tenant

19th Sep 2020 (4 years ago)

C Lam

My friend and I rent an apartment from this landlord this year. We have cleaned everything and replaced light bulbs before we left the flat, however, the landlord still attempted to charged us £94 of cleaning fee as well as £48 for light bulbs. After a struggle, they agreed to reduce the cost for the light bulbs by £16.00 due to 2 of these being in the extractor hood which are difficult to change. They just sent us cheque before we came to an agreement with the deduction of deposit. I am very disappointed to this company, as I stayed at the same flat two years ago and the staffs were friendly. However, after this experience, I am very disappointed and will never recommend this place to anyone.... Read more

Tenant

18th Sep 2020 (4 years ago)

P Yarwood

Puja was wonderful and against the odds our tenants moved in on time. Brilliant efficient service.... Read more

Landlord

11th Sep 2020 (4 years ago)

A Jones

Im a Landlord myself and my daughter who is a student rented property from this company in her last year. They left the property very clean including cleaning the oven and yet they still attempted to hold onto the deposit for a £76 cleaning fee as well as attempting to charging them £24 for 3 light bulbs without first telling them this was not included as part of the maintenance contract. When we pushed back tried to tell us they had also gone over on the allowance for electricity as well but they had let let her off this element. Interested to know if anyone has actually got there full deposit back or this is there standard policy for every tenancy. Be very careful with this company and take pictures when you leave the property. After a struggle they agreed to pay the deposit in full. Pretty sure they will respond below with lies and justification for their actions.... Read more

Tenant

25th Aug 2020 (4 years ago)

Z Nahhas

They were very friendly and helpful.... Read more

6th Oct 2019 (5 years ago)

B sangar

Poor service. false timings. constant battle.... Read more

25th Feb 2019 (5 years ago)

P Cookson

Excellent company to do business with. Highly recommended.... Read more

19th Feb 2019 (5 years ago)

L Cadge

I am absolutely disgusted with Landlords Direct, myself and 3 other girls moved into our property in September, from the 4th September we had a boiler which would break every couple of days. There was a lack of effort made to fix this issue and was told "at least it's not too cold outside"w when in fact, yes it was sunny outside but at night the temperature would drop and as its an old house it is freezing. The issue was only fixed on 23rd October, just shy of 2 months. We have since emailed a letter of complaint and asking for rent back since myself suffered with illness from such a cold house that I was absence from University and they failed to meet their agreement of keeping our house maintained. Our reply to our letter was filled with absolute lies, we was left in total 10 days without heating within that 2 month time frame. To be told I was lying and was only left without heat for 4 hours is disgusting especially because I phoned the 24hr maintenance line and was told they were on holiday so no one could come out. Also we was never offered heaters, even when they visited the house when I was clearly very ill. The team have been extremely rude to our parents when they have phoned up on our behalf because they don't listen to us. We have been told the job has been ended however have been left with a slab of wood covering a hole in our floor and a hole in our chimney breast. The whole situation has been handled awfully and no one seems to know what was going on. I wouldn't even give them a 1 star. The house wasn’t up kept over the summer. The front door lock was broken, kitchen and bathroom were filthy as well as the carpets and obviously the boiler was not checked for faults prior to tenants moving in. In any shape or form do I blame the Landlord himself as he visited the property and was very apologetic and basically said do whatever you need to do. It is solely Landlords Direct which have led to myself and my housemates having such a horrendous 3 months in the house. I will be contacting Unipol who apparently recommends this agency because the way they treat their tenants and lie to cover their own backs is shocking. I have had to take time out of my 3rd year degree so I can be present when tradesmen have been in the property so I actually know what is going on in my house and push them to actually do something, otherwise I'd probably still have a broken boiler. I have since posted about this on my social networks warning other students who may be looking and also heard other stories from people who have also had the same experiences. I can't wait to move out at the end of the academic year but I don't expect much of my deposit back because they will more than likely try and take as much of that as possible even though we keep the house far more clean and up kept to what we moved into it as... Read more

Tenant

13th Nov 2018 (6 years ago)

Y Haigh

The most amazing agency for renting out any level of property. I have always, over the years, found this company and their hard working staff to go that extra mile for me not to forget their professionalism and competence that goes beyond the bounds of duty. I would have no doubt in recommending Landlord Direct to anyone! Thank you for all your help over the years and can honestly say, you have made a big difference to our lives especially in these difficult last years.... Read more

Landlord

11th Sep 2018 (6 years ago)

G Chrysanthou

I am a tenant of landlord direct for over a year now and almost 3 months ago I stopped having hot water in one of my showers. I still find it unacceptable that you still have not fixed it and now it has happened to my other shower. I am now left with no showers. I am disgusted yet again by your service the same way as you have left my toilet broken for 6 months last year.... Read more

15th Sep 2017 (7 years ago)

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