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- Royston & Lund Estate Agents - West Bridgford
Royston & Lund Estate Agents - West Bridgford
Opens tomorrow at 9:00am
3 Fountain Court, Gordon Road, West Bridgford, Gordon Road, West Bridgford, Nottingham, NG2 5LN
Royston & Lund Estate Agents West Bridgford are an estate agent in Nottingham. They mainly list properties in NG2, NG12 and NG11. Over the last 6 months, they've listed 152 properties, with 71 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday 10:00am - 12:00pm
View all details
Royston & Lund Estate Agents - West Bridgford Reviews (263)
Have you used this agent?
79%
5%
1%
1%
14%
All (263)
Seller (100)
Buyer (33)
Landlord (21)
Tenant (18)
General (91)
M Harrington
Had a recent viewing with Nick. Very informative, gave a 5 star explanation of the properties we were viewing.
20th Jun 2025 (19 days ago)
Kim
We used Royston & Lund for 2 property sales and a property purchase this year and they have been fantastic throughout. Matt, Harry & Sarah were all well informed of the progress of our transactions and any queries were dealt with promptly. They were also instrumental in helping push through the sales / purchase with all completing within 10 weeks! We would happily use them again and have already recommended them to friends who are now using them as well. Thank you Matt, Harry & Sarah for helping to make the process as stress free as possible.
Seller
14th Jun 2025 (25 days ago)
Anonymous Home Buyer
This review is specifically for Nick only. His knowledge about all properties I’ve viewed was first class and his expertise helped me make informed decisions.
Top bloke, even better agent.
Buyer
30th May 2025 (6 weeks ago)
D Sumner
Nick was extremely well prepared and informed on each property he showed us around. Highly recommend if you’re looking to sell a house.
20th May 2025 (7 weeks ago)
F Cake
Shout out to Nick - the best estate agent!
I have been looking for a house in the Wilford, West Bridgford and Ruddington area for months. I have seen over 20 houses with multiple different agencies.
Nick was an absolute stand out agent! He instantly approached the visit differently to any other agent I have viewed with and came equipped with facts and ideas about the property. If only all visits were like this! It was great from a buyers perspective.
15th May 2025 (8 weeks ago)
Anonymous Homeseller
At a financially difficult time, Royston and Lund has done an exceptional job in getting my property on the market in such a short amount of time with some amazing photos and drone footage, showing what the house really looks like. The management of the advertising and the sale process has been exceptional. Thanks are owed to Graham for the valuation and Zack for assisting us with everything needed.
Seller
7th Nov 2024 (8 mo. ago)
G Richardson
Used Royston and Lund to sell our property recently, once it didn’t sell in week one they seemed to lose interest. Communication and feedback non existent throughout the process, never once got a call to ask how it was going or to suggest why we hadn’t sold. Once we handed our notice in to remove the property from the market they never even asked why or asked if they could do anything, I’d choose an agent who’s interested in your property.
Seller
30th Oct 2024 (8 mo. ago)
Rosie
Nick did our viewing and was extremely informative. He took time and care over the information shared with us and ensured he answered all of our questions. He was very friendly and helpful
9th Oct 2024 (9 mo. ago)
Dannie
Was shown round several houses by Nick. Could not have been more helpful for us as first time buyers! He was friendly approachable and had answers for everything we asked!
Buyer
30th Sep 2024 (9 mo. ago)
E Cross
Really professional experience - we had 2 viewings with Nick on the same day and he was extremely knowledgeable and had put a lot of effort in to find out as much about the houses as possible.
30th Sep 2024 (9 mo. ago)
E Teoh
Met Nick at the viewed property, one of the best sales person we have ever encountered on our months house hunt. Truly gentlemen!
12th Sep 2024 (9 mo. ago)
K Shilling
We have recently sold our property with Royston and Lund and would highly recommend them as an estate agent.
We had tried to sell 2 years ago, but due to a number of issues decided to take our house off the market and tentatively came back onto the market with some anxiety in April 2024.
From the moment Graham came to provide us with a valuation and an exact marketing plan we have been really happy with the service from start to finish.
Their communication is informative but not too excessive, which we had found previously. We were treated with professionalism and a personalised service. Being provided with advice and support at those key moments, whilst being listened to, which was not our previous experience with another agent.
Kieran, our Sales Negotiator, assisted with the planning of viewings and negotiated with interested parties for us which resulted in us getting a higher price than we were anticipating.
Sam B, Senior Sales Negotiator, then assisted us every step of the way for our sale and fought our corner, using her persistence in getting the completion date agreed by all parties, when no one else was taking the lead.
No question was too small and our anxiety moments from our previous experience were soon put at ease by the knowledge and friendly approach all the team had.
We cannot thank the team enough and we are now very happy in our forever home.
Seller
1st Sep 2024 (10 mo. ago)
A Badder
If I could give this company a minus star I really would.
Sadly our mum died last year and we were in the emotional situation of selling a much loved house,full of memories,and a house mum had loved.
Royston and Lund made this one of the most upsetting experiences!
Having pictures sent to us from the buyers solicitor of people in our mum's bedroom taking pictures opening drawers and children running around.
All this while we were clearing mum's possessions, cash, private papers and personal items. We were not told of the visit, which had been stipulated originally.
The sign of a good company is how they handle issues and complaints like this!
Let me say......... Royston and Lund were disgusting. So much so that I am going through the ombudsman!!
Seller
25th Aug 2024 (10 mo. ago)
H Drummond
Royston and Lund recently sold my late mother's flat in West Bridgford. I can't fault the service provided by them from start to finish. The staff were extremely courteous and continually provided me with updates regarding viewings etc. Once sold the sales progression team were able to make the path to completion extremely easy.
I would recommend them if you have a property to sell without reservation.
Seller
20th Aug 2024 (10 mo. ago)
J M
Don't answer their phones.
18th Aug 2024 (10 mo. ago)
N Taylor
Had a very good experience selling property.Difficult sale that eventually happened.Samantha and Shannon great throughout'
Recommended
Seller
18th Aug 2024 (10 mo. ago)
M McKinlay
Very unhelpful!
7th Aug 2024 (11 mo. ago)
M Whysall
Currently going through process of buying and selling properties through R&L. The team have been excellent so far and supported us fantastically well through all steps. Shout out to Shannon Morley who got the ball rolling from a Sales perspective, the whole team have been very efficient, kept us informed of all updates and made it a stress free !
Seller
10th Jul 2024 (11 mo. ago)
Anonymous Homeseller
Shannon Morley
It has been a pleasure to do business with Shannon. She has been very professional throughout
the entire process: always pleasant and helpful.
Thank you Shannon.
Seller
25th Jun 2024 (1 year ago)
K Brewer
As a landlord, the property was rented below market value, all they do when managing is forward messages to and from your tenant. Albeit slowly.
As a tenant, they told me future landlord I had ccj's which I didn't, causing me to almost lose the property, I had to pay 12 months up front because of this, slow to release deposit and tried to wangle deductions under light cleaning.
Communication wise they are completely incompetent.
20th Jun 2024 (1 year ago)
N walsh
Shannon gave us excellent service in our recent purchase.
Buyer
5th Jun 2024 (1 year ago)
A Topham
I am very happy with the service from Royston & Lund, everything was very slick & professional. I was mainly dealing with Shannon & Samantha who were both very helpful answering any queries and guiding us through the process. Thank you
3rd Jun 2024 (1 year ago)
P Bacon
Communication from Royston Lund very poor particularly from the management. They never return your phone calls when you ask them to and details of people that were interested in my property were lost or just not obtained. I was promised a professional and efficient service but it was far from that. Due to these reasons I decided to withdraw my property from these agents. Very disappointed and let down.
Seller
30th May 2024 (1 year ago)
V Slepko
Buying and selling a home is very stressful, for myself and my family this was particularly hard as the house we was selling my late mums home.
We chose Royston & Lund due to their professionalism and honesty.
We would like to thank all staff at Royston & Lund especially Shannon and Samantha for their kindness and support they have given to us.
If we sell a house in the future then Royston & Lund will be my go to agent.
Once again Thank You for the amazing service.
Seller
20th May 2024 (1 year ago)
M P
Just purchased a house, Royston and Lund were the sellers estate agents. Samantha B was a an excellent communicator across the chain, wouldn't have had half the information if it wasn't for her prompt and professional nature. Very appreciative of her efforts throughout to keep us updated and get a date agreed!
Buyer
18th May 2024 (1 year ago)
T Parry
Samantha was excellent. She kept us informed of progress in the chain and helped to expedite completion.
17th May 2024 (1 year ago)
P Tutty
Great experience with Royston and Lund, pulled out all the stops to help sell our home and buy our bungalow, kept us upto date all through the process, highly recommended, big thank you to Samantha Bellingham and team, we are extremely grateful.
Seller
17th May 2024 (1 year ago)
M Willmott
Fantastic service from start to finish from Samantha who was incredibly helpful during the sale of my late Mother's house. Strongly recommended!
Seller
17th May 2024 (1 year ago)
L Shetty
I can't praise Royston and Lund enough for their exceptional service during my recent property purchase. Donna, my sales negotiator, was outstanding. Her communication and attention to detail made the process seamless. The entire team's professionalism and market knowledge were impressive. I highly recommend Royston and Lund to anyone buying or selling property. Thank you for a 5-star experience!
Buyer
26th Apr 2024 (1 year ago)
M Blackshaw
The whole team give exceptional service. Highly recommend this company for selling your house. House sold in ten days.
Seller
8th Apr 2024 (1 year ago)
J Whittle
Thank to West Bridgford office for assisting us from viewing to acceptable offer of our soon to be new home. Especial thanks to Shannon.
Buyer
4th Mar 2024 (1 year ago)
G Finch
Totally disorganised. Supposed to have a named agent looking after you but invariably passed from one to another. Some of their communications were appalling and lacked common sense and basic English. Would not recommend to anyone
nb
In reply to the RL response G Finch is an Internet name. I did use your Company and may add that Matt and the other chap at Keyworth were excellent however the WB office was appalling. I shall not name names but I did request the one in question to be taken off my case. It did not happen.
8th Feb 2024 (1 year ago)
R Taylor
All the staff are polite, smart and give you 100% to find you your new home. They are with you from viewing to completion, always there for you.
7th Feb 2024 (1 year ago)
C Edwards
I would highly recommend Royston and Lund. They go above and beyond, the staff are approachable, kind, helpful and keep you well up to date. They make the process of selling and buying a house stress free and I can’t thank them enough for their brilliant service.
Kirsty & Gabrielle and truly a credit to your agents.
Seller
7th Feb 2024 (1 year ago)
K Varma
I recently purchased a property through the Royston and Lund estate agent, and I must say, the experience was exceptional. From start to finish, the team at this agency, particularly Kirsty and Samantha, went above and beyond to ensure a smooth and efficient process.
Overall, I cannot recommend this estate agent highly enough. Their team, along with the invaluable contributions of Royston and Lund, made our experience truly exceptional. If you're in the market for a new property and want a team that will go the extra mile for you, look no further than this company.
Buyer
7th Feb 2024 (1 year ago)
E akoh
Just recently moved into one of the properties they manage in Nottingham. Their service has been appalling to say the least.
Noticed my toilet has issues which I reported promptly on moving into the property. Two months later, still no action except sending two different plumbers to check the problem.
More recently, has been boiler issues. I have got no heating and no hot water for almost two days now in the middle of a winter. This is despite reporting it to them, multiple calls from me, reporting via their repairs portal and email . I’m definitely going to move once my current tenancy is over!
Tenant
3rd Feb 2024 (1 year ago)
P Buckler
No pain, all gain. Never felt any pressure, they were very patient and clear in explaining everything
2nd Feb 2024 (1 year ago)
C Higgins
I sold and bought through Royston and Lund. Everyone was really professional and helpful. The advert placed for my property was beautiful and the sales team ensure I got the best offers possible and sold within 2 weeks! They helped me to find a brilliant property to buy which suited my budget and needs perfectly. Through out the purchase and sale process they communicated really well and support me with decision making. Highly recommend.
Seller
2nd Feb 2024 (1 year ago)
M Birch
Slightly more expensive than online estate agents - but the difference in service is significant. Made the whole process as painless as possible. Very pleased with R&L and how they managed my sale.
Seller
1st Feb 2024 (1 year ago)
R Clarke
The service I received from start to finish was excellent. I was regularly updated with how the sale was progressing. Not having sold a house before I was very nervous about the process but Samantha and Kirsty answered all my questions and made me feel confident throughout. I would thoroughly recommend them to friends and family.
Seller
31st Jan 2024 (1 year ago)
N Salmon
A very smooth transaction with good, responsive communication.
31st Jan 2024 (1 year ago)
S Hardwick
Consummately professional Estate Agency. Drove the purchase against an unhelpful conveyancer on the other side. Diligent, good attention to detail, polite and courteous. Special mention should be made of Kirsty Marcer and Sam Bellingham for the above reasons. Would recommend without hesitation.
Buyer
30th Jan 2024 (1 year ago)
A Pap
From day one the people we had most contact with were, Alex, Eileen, Samantha and Sam at the West Bridgford branch. All were very friendly, patient and provided excellent infomation, advice and support. We can't thank them enough for taking us through this journey towards completion. We felt that nothing was to much trouble.
3rd Jan 2024 (1 year ago)
C garnett
We came to Royston and Lund following an 'uneven' experience with another agent and the contrast was remarkable, from the valuation and personal contact, to the marketing, front of house and back office experience we would rate the service as first class. We had the feeling all along that the team was there for us, the sellers, and that they were working for the best, and transparent, outcome all through the process. Highly recommended.
Seller
14th Dec 2023 (1 year ago)
G T
They say one thing and do another, wasn't impressed with dealing with them to be honest, found better estate agents in the area to be better to organised over viewings and get back to you when they say they will, I think Sam (West Bridgford)as said 3 times now she would stay in contact but didn't at crucial points. We move on but don't recommend or rate.
9th Dec 2023 (1 year ago)
Anonymous Homeseller
Predicted the price and market conditions accurately. I had 17 viewings and 3 offers in 3 weeks.
Seller
6th Dec 2023 (1 year ago)
B Chan
My experience with Royston & Lund Estate Agents was exceptional! Their team demonstrated a remarkable level of professionalism, attentiveness, and expertise throughout the entire process of selling my property. They provided valuable insights into the market, offered sound advice, and diligently handled every aspect of the sale. Their proactive communication and commitment to achieving the best outcome for me were truly commendable. I highly recommend Royston & Lund to anyone looking for a reliable and dedicated team of professionals in the real estate industry.
Seller
2nd Dec 2023 (1 year ago)
R Solanki
This is our second time we dealt with the agency for a property sale and we would definitely recommend it to friends and family.
Seller
25th Nov 2023 (1 year ago)
S carroll
Terrible service as a buyer. While gazumping has been made illegal this company will accept your offer then force you to go to sealed offers against other buyers!
Borderline illegal, ethically wrong and breaching all code of conducts.
Buyer
1st Nov 2023 (1 year ago)
Y Makhlouf
Very helpful and supportive staff. Samantha was very supportive and helped me to solve several issues.
23rd Oct 2023 (1 year ago)
L Ali
From start baluation by Graham, to Iliver taking photos, then the sales process with Eileen and sales progression with Kirsty & Sam overseen by Alex!
They've all been absolutely amazing!
Seller
20th Oct 2023 (1 year ago)
P Knight
From start to finish I received nothing but professionalism and friendly customer service. The team was there for me throughout the whole process and produced a very professional video and photos of the property.
They attracted multiple buyers offering full guide price and made what can be a stressful situation as smooth as possible.
I would have no hesitation in recommending them and will be using them again when the time comes.
A special thank you to Eileen Mclean who truly acted in my best interest throughout the process and Sam Bellingham how took the accepted offer to exchange of contract. Great teamwork.
Seller
20th Oct 2023 (1 year ago)
R Brown
Very helpful and patient. Excellent communications all the way through the sale.
Seller
19th Oct 2023 (1 year ago)
N Jacqui
When entering the agency in West Bridgford, Shannon immediately looked up and welcomed me into the store. She was able to dealt with my enquire quickly and efficiently. She asked me how R&L performed and if everything went well, which was a nice touch. They made me feel like a valued customer.
19th Oct 2023 (1 year ago)
S Williams
Royston and Lund have been kind, enthusiastic, helpful and incredibly professional throughout the process of selling my step-mother and father's home after their deaths. It was a difficult time and they were outstandingly considerate and helped in sorting out many issues which arose.
The sale took much longer than anticipated as a result of the mortgage rate fluctuations and the team kept me informed at all stages. They worked so hard to get it over the line, including helping everyone in the chain to achieve their sales.
I cannot speak highly enough of the attention, quality of communications (and lovely photos of the property and great brochure) and friendliness of everyone with whom I came into contact in the firm.
Seller
19th Oct 2023 (1 year ago)
S Dring
From evaluation through to completion I have received top quality service.
19th Oct 2023 (1 year ago)
C Apps
Really good estate agents, they are not pushy but are professional. The fees are reasonable value based on competitors and they know the market in Rushcliffe really well.
10th Oct 2023 (1 year ago)
A Crawford
Shannon Morley did an incredible job organising and getting the purchase of a property through for us. Its a shame that the purchase collapsed (through no fault of royston and lund or Shannon), however Shannon was very understanding and helpful with the situation
All the work completed by the aforementioned parties was speedy and professional, with great communication!
Would recommend Royston and Lund, and Shannon to anyone moving home!
Buyer
23rd Sep 2023 (1 year ago)
P Cook
I have recently transferred the lettings of a couple of properties to Royston & Lund and they have been excellent. I have been kept fully updated, they are extremely helpful and respond quickly to any queries. I fully recommend their managed letting service.
Landlord
4th Sep 2023 (1 year ago)
Anonymous Homeseller
The Team know there stuff. From the first meeting it was clear that they are a top agent and we could not have asked for more. All the people we have taked to have just been great.
Happy days
Seller
22nd Aug 2023 (1 year ago)
L J
My experience with Royston & Lund so far has been good. Graham visited my property swiftly for a valuation and was very knowledgeable, friendly and polite. I appreciated all the information and local knowledge provided. He took the time to listen to my requirements for my next purchase. Communication is swift from Graham & Shannon. I would Recommend to anyone looking to sell their property.
Seller
11th Aug 2023 (1 year ago)
C Ellis
We had a great experience with the progressions team at Royston and Lund who helped us get the property sale over the finish line. Samantha was in touch almost every day, she was friendly and bubbly on the phone and helped us through some of the complexities we faced. When Samantha was not around, the rest of the progressions team were also lovely and went above an beyond to meet our needs.
Seller
4th Aug 2023 (1 year ago)
G Heritage
Royston & Lund were very efficient and made the process of moving very straight forward. In particular Satnam was a pleasure to deal with.
24th Jul 2023 (1 year ago)
A Croft
From first contact through to our move in day, Wendy was professional and attentive which made for a very smooth experience. Satnam was very helpful and explained matters clearly during our key handover appointment. The standards of care and attention to detail at Royston and Lund are clearly very high.
20th Jul 2023 (1 year ago)
Anonymous Tenant
I found this company awful as a tenant. Delayed repairs, delayed replies to emails, staff leaving. No formal reply to a complaint email. Both directors copied in. They care about the landlord rather than their tenants. I wont be using them to manage my newly renovated project. I can't speak for the sales team but the rental side was shocking.
Tenant
13th Jul 2023 (1 year ago)
E Argyle
Horrible experience renting with this company. They’re not interested in their tenants or sorting repairs. They simply just don’t care. AVOID
Tenant
6th Jul 2023 (2 years ago)
E Demuro
We have just purchased a property with Royston & Lund and we were nicely led through the all process.
Always there for answering any queries we might have had as well as for giving us any updates.
Highly recommended!!
Buyer
5th Jul 2023 (2 years ago)
C farina
Great service from Kelah in liaising with tenants; contractors and ourselves to make sure the property is well maintained and enhanced. We get options; updates and feedback and are very satisfied with the service we get.
Landlord
22nd Jun 2023 (2 years ago)
K Rather
Really disappointed!!!
I have been looking for a rental place in WB area. Spoke to them about couple of properties over the phone. Details were taken and I was told I’ll get a call back about viewing the property. It never happened and I called them back again in few days to chase only to be told that all viewings are fully booked. Unreliable people to deal with.
19th Jun 2023 (2 years ago)
M ragunath
The sales team including Graham, Eileen and Samantha were very caring and excellent all the way from property appraisal to the actual sale.
The process was painless and smooth and I will definitely recommend Royston and Lund to anyone
Seller
16th Jun 2023 (2 years ago)
B Zinn
did a great job
15th Jun 2023 (2 years ago)
R Armstrong
Excellent estate agency, always very helpful and friendly and extremely "on it" - always chasing things up where needed in the chain, above and beyond expectations!
Excellent service from Sam and team, very professional, friendly, helpful and incredibly responsive - would definitely recommend!
15th Jun 2023 (2 years ago)
M Dilai
From viewing to completion there was always someone at the other end of the phone or email to clarify what was happening.
15th Jun 2023 (2 years ago)
G Buckell
Had two agents value the property. The valuations were quite different. The analysis offered by the R&L agent was far more convincing, Servcie throughout the sale process was good,
Seller
15th Jun 2023 (2 years ago)
L Norman
Very poor at returning calls and messages. Once you get someone, they look after your enquiry.
26th May 2023 (2 years ago)
C Tang
We are the tenant who have just relocated to the UK and Royston & Lund handled the lease of our first home here exceptionally well. The lettings manager Louise is very helpful and the lettings negotiator Wendy is very responsive and efficient. Satnam is very kind to share information about schools around the neighbourhood for our kids when we went to the office pick up our keys. Overall I would recommend Royston & Lund with no doubt.
Tenant
25th May 2023 (2 years ago)
M saperia
Royston and Lund in West Bridgford arranged the sale of my property and did a superb job. They were friendly, helpful, efficient, and most importantly got the house sold quickly and at a decent price. Unfortunately, the fee charged was over £1000 more than I thought it should be! They seemed unwilling to attempt to resolve the matter which was surprising. I emailed explaining what I thought the correct fee should be in a polite manner, having congratulated them on the things they did well. Their email reply simply said "good morning, we will be sending the full invoice to the solicitor" without even having the courtesy to explain why they thought my arguements were not valid!
Seller
15th May 2023 (2 years ago)
J McMorrow
Thank you for a professional and very efficient sevice.
11th May 2023 (2 years ago)
M Wade
Professional, efficient, modern, caring and friendly. I cannot fault them.
4th May 2023 (2 years ago)
B Greenfield
Royston and Lund handled the sale of my apartment for me and they were exceptional from the start to the end of the process, supporting me every step of the way. The sales progression team (Sam) went out of their way to keep me informed and work with all parties to ensure the sale proceeded as needed. Thanks also to Gab for her great help. What a wonderful experience all round. Highly recommended!
Seller
3rd May 2023 (2 years ago)
G Bradley
They managed my let property for many years before selling it for me in 2023. I always found them very professional, helpful, informative,easy to contact and efficient. Louise Hodgkiss (Lettings Manager) in particular was a brilliant support.
Seller
1st May 2023 (2 years ago)
P Lam
I am a tenant, who just relocated to UK. From booking a viewing to beginning the lease, it only took 7-8 working days. The letting negotiator (Wendy) is very responsive and efficient, totally opposit to experience i had with other agency compaines. The agency staff (Nick) who handled the viewing was happy to answer any questions, knew how to introduce the property, unlike some from other agency would just open the door and did nothing else. Last but not least, have to thank Satnum and Emma who processed our paper work and answer our questions patiently, and every other staff member that greeted us politely. It really made my first letting experience in UK great. The Royston & Lund is highly recommended!
Tenant
15th Apr 2023 (2 years ago)
D chalmers
Excellent professional service throughout, from initial valuation work by Graham, through sale by Gabrielle and her team and then progression by Samantha - a great personal service and always easy to contact. No hesitation to recommend, thanks to you all.
Seller
12th Mar 2023 (2 years ago)
M loughran
All the people from Royston & Lund West Bridgford that I dealt with from the initial sales meeting to the sales completion were consistently excellent with great advice and communication skills. I particularly would like to thank Samantha Bellingham and Gabrielle Guy for their attitude, good humour and customer service, this company is a delight to work with and I wouldn't hesitate to recommend them, thanks guys.
Seller
9th Mar 2023 (2 years ago)
Kristen
Royston and Lund were fantastic start to end for our house sale, I'd highly recommend. Our sales negotiator Gabrielle was so helpful throughout the process, kept us informed and up to date with all developments which really helped with what is a really stressful time and gave us very considered advice to help us get the best outcome...again massively helpful with stress levels!! Thank you
Seller
5th Mar 2023 (2 years ago)
S Pick
Just want to say a massive thank you to Gabrielle who has helped me non stop throughout this process of purchasing a property really happy with her service and the service at Royston and Lund I will definitely recommend Gabrielle to anyone who wants to purchase a property through Royston and Lund
Buyer
24th Feb 2023 (2 years ago)
R Murrow
Sam Bellingham, the sales progressor, was fantastic. Superb service and she played a major role in getting us over the finishing post.
18th Feb 2023 (2 years ago)
G Ross
I was impressed with the advice and assistance that I received from the staff at the West Bridgford office.
Communication was most effective during this sale . ..saleesasalExcellentffLiaLia
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Seller
17th Feb 2023 (2 years ago)
H Miller
I can't fault the service I have had from Royston Lund.
Prompt, pleasant and responsive at all times.
They found a buyer very quickly - within days, secured the asking price and everything ran very smoothly and stress free.
This is the 2nd time that I have used them, both buying and selling and I will be very happy to use them again.
Seller
15th Feb 2023 (2 years ago)
M Brown
Fantastic service. We were the buyers of a property that they were selling. When we went into their office we received a very warm welcome from the Team. In the latter stages of the completion Samantha kept us informed every step of the way. Would recommend.
Buyer
15th Feb 2023 (2 years ago)
G Holt
I have recently sold my flat with Royston & Lund and I couldn’t recommend my sales negotiator Gabrielle Guy enough. Communication was great and Gabrielle made sure that I was in the loop throughout the whole process which made it a lot less stressful!
Seller
19th Jan 2023 (2 years ago)
S bailey
Many thanks to Royston and Lund in particular Graham S and Eileen M for helping me with everything regarding our house purchase. There advice has been invaluable
Buyer
22nd Dec 2022 (2 years ago)
C Bury
R&L Sales were efficient and professional throughout the sales process. Special mention to Gabrielle (and Holly in Gabrielle’s absence) who was always really friendly and helpful. Thanks
Seller
9th Dec 2022 (2 years ago)
P K
Thank you so much to Gabrielle Guy who has been my sales negotiator - excellent service, professional, friendly and always kept me updated throughout. I would have no hesitation in recommending her - she is a huge credit to Royston & Lund.
Thanks also to Kieran and Kerry who were both very helpful in my viewings!
9th Dec 2022 (2 years ago)
M Piggott
We recently used Royston & Lund to sell my Grandma's bungalow. We were very pleased with the service provided from the initial meeting, photographs etc. right through to completion, with the Senior Sales Negotiator, Eileen, handling the rest of the process for us, keeping us reliably informed and even helping to take meter readings for us at the end. We live 3 hours away, so Eileen's help and support was much appreciated.
Seller
6th Dec 2022 (2 years ago)
Anonymous Homeseller
Royston and Lund are well established in the area but there is strong competition. I think they need to look at how other local agents market their properties in terms of property descriptions and ensure they are offering the same level of service. The communication is good insofar as having your own agent to deal with. They are good at returning calls and emails. When they are not there, we found the agents who happened to answer the calls did not always appear enthusiastic about dealing with queries.
Seller
3rd Dec 2022 (2 years ago)
L Cork
We have had a truly five star service from start to finish with Royston and Lund. Right from the start Graham provided clear information about their service. He is clearly an expert in his field and was confident without being too pushy. This was followed by efficient handling of viewings leading to a very pleasing offer price. We cannot thank our agent Kirsty enough for all her support and professional expertise. She was proactive in dealing with other people in the chain and always updated us without having to be chased. She was reassuring calm and assertive when necessary. At the final stage she worked brilliantly in tandem with our solicitor to ensure a positive outcome for us our buyer and our vendor. We could not have asked for more.
Seller
19th Nov 2022 (2 years ago)
K viswanathan
Royston Lund helped me to find the right buyer pretty much in a very short time. The sale was agreed in just about 2-3 weeks after the property went on sale. Gabrielle who was my Sales Negotiator was very professional and helped me thoroughly throughout the process keeping me up-to-date with the proceedings. In fact she kindly extended her help with some letter forwarding even after the exchange was completed showing how important customer satisfaction was.
Seller
18th Nov 2022 (2 years ago)
S james
Nice team to deal with and Holly was very helpful throughout our sale process. Excellent professional service and would certainly recommend.
Seller
18th Nov 2022 (2 years ago)
J Warren
Absolutely appalling estate agents, I cannot tell you the issues they have caused.
Held my deposit, due to my landlord paying for a tenancy check out and the company losing the keys/failing to do so.
I was then told that this was making the situation “complicated” and as such the deposit was taking longer to be returned.
Only after threatening court action, did the deposit get released the next day.
Dreadful staff with a terrible attitude at the West Bridgford office.
Avoid Royston and Lund unless you enjoy being patronised, spoken down to and treated without a modicum of respect.
Tenant
17th Nov 2022 (2 years ago)
F Oliver
Held my ex-tenant partner’s deposit until he threatened bailiffs, despite exceptional direct landlord-tenant relationship. Rude staff both in person, on telephone and even directors via email. Avoid these charlatans like the plague.
Landlord
16th Nov 2022 (2 years ago)
J McLachlan
Very good all round service from start to finish, we sold very quickly at a good price and we're kept informed every step of the way. Highly recommended
Seller
14th Nov 2022 (2 years ago)
K Crosby
Many thanks and much appreciation to all at Royston & Lund who made the process of our house sale such a success. I highly recommend the Royston & Lund team without reservation.
Seller
4th Nov 2022 (2 years ago)
E Babatunde
They are friendly....
28th Oct 2022 (2 years ago)
Anonymous Homeseller
Very pleased with everything from start to finish, very quick to respond to any questions, Gabrielle kept me informed all the way through, I would highly ,recommend Roystons, also Royston Lettings managed 2 properties for 15 years for me they were excellent as well.Pat Regan
Seller
28th Oct 2022 (2 years ago)
N Porter
Royston and Lund were prompt, professional and delivered a high quality service, and they know the local market well. Happy to recommend.
27th Oct 2022 (2 years ago)
P Edwards-Cleaves
Excellent service from start to finish on both selling and purchasing a property. Gabrielle was fantastic.
Seller
23rd Oct 2022 (2 years ago)
Anonymous Homeseller
Highly professional experience from start to finish. Our sales negotiator was Eileen McLean who was extremely knowledgeable in all aspects of buying and selling and was very attentive throughout. I cannot recommend the team at West Bridgford highly enough.
Seller
18th Oct 2022 (2 years ago)
Joe
A brilliant company to work with. Gabrielle was beyond helpful and I'm really glad to have chosen Royston & Lund to sell my flat.
Seller
17th Oct 2022 (2 years ago)
D Fidanboy
Eileen has acted as a fully effective and professional negotiator. The deal would have fallen through without her support to keep the seller informed. They went the extra mile to identify issues and generate solutions. Highly recommended for anyone selling a property and looking to maximise value.
Seller
13th Oct 2022 (2 years ago)
R Cameron
Total communication at all
times.
11th Oct 2022 (2 years ago)
H Littlewood
Great experience with purchasing my first home. Wouldn't hesitate to recommend the West Bridgford Office.
Buyer
11th Oct 2022 (2 years ago)
A Dar
I got fantastic advice from Graham at Royston & Lund West Bridgford about buying a Flat in a specific complex called Rivermead on the banks of the river Trent.
Graham has an in-depth knowledge of the intricacies of buying into this specific flat complex & his knowledge is invaluable to me.
Graham was Polite, Clear and Concise and highlighted everything I needed to know before going ahead with bidding on forthcoming properties.
Thank-You to Royston & Lund for their unbiased and excellent service.
Buyer
27th Sep 2022 (2 years ago)
J H
A company with zero follow up, and the ability to sell a home that simply does not stack up on a market price per sq foot basis rendering your home stagnant on the market. Winning the market by over pricing and giving a seller an over exaggerated asking price. Since the take over from the old owners the company simply don’t have the knowledge or experience!
Seller
24th Sep 2022 (2 years ago)
L Boyle
Having recently purchased a property through Royston & Lund I can confidently say that my experience was positive. Gabb assisted me with any queries and ensured that the purchase went through in the required timeframe. She was always very quick to respond to me and all communication was clear and professional. I would happily recommend Gabb and the team.
Buyer
13th Sep 2022 (2 years ago)
P b
R&L team is fantastic. Gabrielle kept me informed throught the service start from offer to keys handover.Many thanks.
8th Sep 2022 (2 years ago)
K Madlin
I wouldn’t hesitate to recommend Royston and Lund if you are thinking of putting your property on the market. We sold our property through them and also viewed some properties as well. Everyone we dealt with was extremely helpful and patient.
Graham valued our house and then Gabrielle dealt with the sale. Both of them were wonderful to deal with.
Gabrielle secured us an enormous amount of viewings over a long weekend whilst we were on holiday and this led to a number of above asking price offers, which were explained to us in detail, which in turn, helped us to decide.
Once we had decided on a buyer, the potentially stressful part began - finding somewhere to move to. However, even though it took us another 6 months to have an offer accepted ourselves, we never once felt that we were being put under any pressure from either R&L or from our buyers. This was down to excellent communication from Gabrielle who always ensured everyone knew what was happening, in a very easy going, friendly and approachable way.
We’re very grateful to her for all of her help and for making a stressful process much easier than we expected it to be.
Seller
7th Sep 2022 (2 years ago)
K GREENAWAY
You've heard of location, location, location, well my experience with R&L was more lousy, lamentable & lacklustre. Poor comms, interrupted & inconsistent service due to staff shortages & a stream of people leaving, lack of support, lack of empathy, and a lack of proactivity when it really counted. If it wasn't for me constantly phoning in and asking questions not sure that anything would have progressed at all. Their commission drives what they do now and how they behave - they used to pride themselves on excellent customer service, at one time the best in the region. I would know I have used them in the past to sell my house on more than one occasion. The change of ownership has introduced poor leadership, a negative culture, poor continuity and an inadequate customer focus. Nowhere near good enough and not a happy experience for me at all - overwhelmingly disappointed.
Seller
6th Sep 2022 (2 years ago)
Anonymous Homeseller
Person dealing with the sale was professional, kept us informed and answered all of our questions and reassured us at every step.
Communication and negotiation were first class. A friendly and personable process we were very satisfied from start to finish.
Seller
10th Aug 2022 (2 years ago)
P Harris
Property seen was filthy
9th Jun 2022 (3 years ago)
L Selby
Lovely people that can't do enough for you. Matt was very lovely indeed.
6th Jun 2022 (3 years ago)
Y Hanrahan
I called to view a property weeks before it was listed and was told I would be the first to view the property when had a booking got a call 30 minutes before viewing and told no more viewing as an offer was made.I find this very suspicious and it’s who you know not very good business
13th May 2022 (3 years ago)
D Drums
Poor service. They didn't turn up for a viewing that has already been rearranged and left me waiting in the pouring rain. No email or phone call to apologise or explain.
13th Apr 2022 (3 years ago)
H Ansell
I had a fantastic experience with Royson & Lund. From the quality of market insight provided at the time of valuation, photo quality and attention to detail in the sales brochure, to the ongoing care of my agent Eileen McLean following the acceptance of the offer. The team were always very responsive and caring in what can be a very stressful time.
Seller
24th Mar 2022 (3 years ago)
S launders
Royston & Lund are a professional Estate Agent who know their market inside and out, I would thoroughly recommend them
17th Feb 2022 (3 years ago)
S Wong
From Start to finish Royston Lund were fantastic. Really professional, efficient - dealing with any queries I had quickly.
23rd Dec 2021 (3 years ago)
L Field
Friendly, prompt and professional estate agent. I really appreciate the dedicated staff member and sense of a personal service.
22nd Dec 2021 (3 years ago)
J Ibbotson
Royston and Lund were amazing from start to finish. They constantly kept me in the loop and helped me out massively with the sale. I loved how they had an online system to show scheduled viewings. Kirsty was amazing, she went above and beyond for me. She replied back to every single email within an hour, no problems (even if I felt like I was asking silly questions). I would 100% use them again and recommend them to all friends and family. Thank you so much!!!
Seller
16th Dec 2021 (3 years ago)
Anonymous Homeseller
Proffessional efficient with our best interests at heart
Seller
9th Dec 2021 (3 years ago)
T Tringham
Good estate agents, would use again.
6th Dec 2021 (3 years ago)
K Hutchinson
It is an utter relief to be able to trust the managing of our property to such a reliable and good agent.
Landlord
22nd Nov 2021 (3 years ago)
H Vicar
Since Royston and Lund have taken over the management of our property they have been highly professional and diligent
Landlord
22nd Nov 2021 (3 years ago)
I Seser
Renting from Royston & Lund for over a year now and it’s been great. Easy to get in touch with, professional and always happy to help. Would definitely recommend this agency.
Tenant
21st Nov 2021 (3 years ago)
L Hoyes
The staff have been great and very attentive. They have a good understanding of my needs and have been very helpful at every stage of my property letting and management
Landlord
17th Nov 2021 (3 years ago)
M Featherstone
My sale was seamless and I would recommend Royston and Lund to others. They secured viewings quickly, organised them at my convenience and found me a buyer within days. They also communicated well and were always helpful whenever I had queries.
Seller
7th Nov 2021 (3 years ago)
M Joshi
Continues to keep my deposit despite having vacating the property. Poor communication and made to feel like second class citizens. Poor communication and delays in replying to emails. Extremely disappointing
Tenant
5th Nov 2021 (3 years ago)
H gambhir
1. There add on right move.. if you call them for viewing they will say that they are not taking more applications
2. Somehow you manage to get the viewing,they will watse your time.first they will ask for viewing and if you do then they will ask you to fill the long forms etc and then will keep quit for some days saying owner is making decision. Then after some days they will come back with apology that owner has decided to move if the other applications.
Tenant
5th Nov 2021 (3 years ago)
J Beevers
The experience of buying a house has been excellent. By far the most professional estate agents that we have dealt with. We were kept in contact throughout and Gabrielle was brilliant at explaining every step of the process.
Buyer
2nd Nov 2021 (3 years ago)
A Sperry
Really professional, efficient and super helpful sale - dealing with any queries I had quickly.
Seller
1st Nov 2021 (3 years ago)
P Shukla
This estate agent was recommended by a friend. From start to finish I felt confident in their handling of the sale. They kept me informed throughout, and were always responsive to any queries I had. Will you use again if need arises.
Seller
31st Oct 2021 (3 years ago)
C Lewis
Very professional service.
30th Oct 2021 (3 years ago)
J Wong
Professional and clear explanation, close folllowup
29th Oct 2021 (3 years ago)
M Thelwall
Great customer service, always answered the phone and kept us updated
27th Oct 2021 (3 years ago)
L Henard
Royston and Lund were very supportive throughout the process of selling my home. I was regularly kept informed of progress and other insights in the market that may impact the sale of my house.
Between the offer being accepted and the final completion they were very good at understanding where everything was, and chasing when things weren’t going as planned to maintain momentum.
My wife was also selling another property, in another geography, at the same time as this - and I could easily therefore see how Royston and Lund went above and beyond to deliver good service, in comparison to the other estate agency.
Seller
27th Oct 2021 (3 years ago)
P mathew
R&L team were simply excellent from the start. We managed to sell our home with out much stress in a short while. Eileen kept us well informed and guided well through out the process. I would strongly recommend them to everyone. Great team work and our thanks to them all.
Seller
24th Oct 2021 (3 years ago)
A Taylor
Superb in every way.
22nd Oct 2021 (3 years ago)
I Leech
excellent degree of common sense and professionalism combined with patience and tenacity
Many thanks
6th Oct 2021 (3 years ago)
K Mimi
The letting agent initial price was too high, which I don't hold against her, I value ambition. However, it turned out there were no enquiries for 2 weeks but she didn't say anything. Consequently, we cut the price aggressively, and the flat was gone in a week.
On the management side, the tenant made some reasonable and some less reasonable requests, and the agent just pass them on. I feel that, to justify the fee, the agent should screen the hassles from the landlord. The tenant turn out to be fine, so either their vetting was good, or we were very lucky.
Landlord
3rd Oct 2021 (3 years ago)
D F
Very Professional and friendly service! I'm a tenant for the second year now at Royston & Lund. Honestly any issues I have had in the past it was quickly resolved.
They always care about our safety and well-being.
Tenant
3rd Oct 2021 (3 years ago)
A Daniell
We’re really impressed with the friendly and professional service we always receive from all members of staff at Royston and Lund Lettings.
Landlord
29th Sep 2021 (3 years ago)
A ihsan
been a great experience dealing with the allocated agent and the whole team in general.
27th Sep 2021 (3 years ago)
L Froggatt
A very helpful and friendly estate agent! If I had a problem they'd be on it straight away! Highly recommended
27th Sep 2021 (3 years ago)
G Bradley
I have found them very professional, efficient and friendly. My expectations are always met and at times surpassed.
26th Sep 2021 (3 years ago)
Q Siddiqui
Excellent agent, trustworthy!
26th Sep 2021 (3 years ago)
L Whitehead
Always feel safe putting the letting of our property in Royston & Lund's hands. 100% positive. Can't rate them highly enough!
Landlord
25th Sep 2021 (3 years ago)
M Sands
Excellent service through a difficult time.
1st Sep 2021 (3 years ago)
G Rowe
If you're looking for a professional service with great communication throughout, I recommend Royston & Lund. Nothing is too much trouble for the team who were always happy to help during what can be a stressful time. Thank you R&L
27th Aug 2021 (3 years ago)
Q Rabbi
Really helpful in organising the viewings. Particularly impressed with the steps taken to ensure the Covid secure safety is in place.
17th Aug 2021 (3 years ago)
E robertson
We had a great experience with Royston and Lund. It was our first time selling a property, and nothing was too much bother (even when we asked daft questions). Everything was explained to us and this ensured we had a smooth sale. We would recommend anyone to use them in the area!
Seller
17th Aug 2021 (3 years ago)
D Cooper
For our small lettings business there really is no other choice, R&L offer the best service of any lettings agent operating in the Nottingham area, we can confirm this after trying many before finding R&L. They provide an exceptional professional and personal service, not to be beaten.
Landlord
3rd Aug 2021 (3 years ago)
D Winters
Communication from the onset was excellent, and everything was explained to me thoroughly by my agent. They were fast to respond to queries and due to that, we completed in record time!
3rd Aug 2021 (3 years ago)
K Dayaram
Really pleased with the service I received from Royston & Lund. They were very friendly and professional throughout and their communication was excellent. Thank you!
30th Jul 2021 (3 years ago)
B Stanyon
Royston & Lund were fantastic at handling what turned into an incredibly stressful 6 months. They went above and beyond to get our purchase across the line whilst tolerating our utterly useless solicitors with great patience! We communicated with Samantha & Kirsty and they were both brilliant. Would highly recommend.
Buyer
30th Jul 2021 (3 years ago)
D Marcisak
I'd definitely consider working with Royston & Lund as a seller. Really there is nothing to complain about -- everyone was helpful and professional for me as buyer. The fact is this is a seller's market and understanding how much to bid on properties is a frustrating experience for buyers. It's clear that the agents are working in the sellers interest - but I think open bids/online auction might be a better way to go -- I imagine those who may wonder if they've overbid may well pull out before contract exchange when they get second thoughts and an open bid process might prevent these things from happening.
Buyer
23rd Jul 2021 (3 years ago)
J Tritton
Super easy process, well handled, quick and efficient. Couldn't ask for more ! thank you
22nd Jul 2021 (3 years ago)
R Bird
100% in every aspect
21st Jul 2021 (3 years ago)
A Higham
We were very impressed with the overall service of Royston and Lund. This was a seven month process, during the pandemic with twists and turns including selling the house twice. The customer care, attention to detail and expert professional advice was of a very high level and we wouldn't hesitate to recommend their services.
Seller
21st Jul 2021 (3 years ago)
C O'Connell
This is the second time I've used R&L as I was so pleased last time around! Excellent service, just as before!
21st Jul 2021 (3 years ago)
S Milnes
Excellent service - Sam was brilliant , always available & keeping us informed every step of the way .
15th Jul 2021 (3 years ago)
A Jaeger
Monica Basra is very unprofessional and incompetent. The worst letting agent and the worst experience I had. I´m not going to use this agency anymore, especially with someone like Monica Basra, she should look for diffrent job ´, maybe at McDonald with her attitude and lack of expierence. Hire people with a degreee and not someone like her. Best Regards, Mr. Sackhaar
Landlord
15th Jul 2021 (3 years ago)
Q Academy
Royston & Lund went above and beyond to help with our house move, as you know it is usually a very stressful time, but they took the hassle and stress away from it all! Always informed us what was the next step in the process, until we got to the last step and just had to collect the key! Samantha was absolutely brilliant throughout, she answered ALL queries, and was happy to speak to us on the phone whenever she was available to. You are a credit to the company Sam, a true representative of what an estate agent should be, informative, helpful and always happy to help!
15th Jul 2021 (3 years ago)
E Brown
Royston and and Lund are very professional and work hard to market properties. The high quality video tours are a very important part of this process. Indeed, the use of these has enabled us to sell two properties (to the first people to view them) very quickly. The communication between the agent, the buyers, the vendor and both sets of solicitors has been excellent.
Seller
14th Jul 2021 (3 years ago)
M Laskey
Kirsty was great to deal with for our sale and made the process of selling for the first time as stress free as possible. Communication was easy and we had none of the frustrations with Royston & Lund that we experienced with other agencies (who were often hard to reach or uninformed on the properties they sold) as buyers. I would definitely recommend using them if selling in the West Bridgford area.
Seller
14th Jul 2021 (3 years ago)
A Sehgal
Good estate agent. Didn't have any issues. Well respected around the area and sell the most properties. Tad expensive to be honest but otherwise good.
14th Jul 2021 (3 years ago)
P Wells
Very good, easy to deal with and responsive to queries
14th Jul 2021 (3 years ago)
A Lygo
Despite trying to do at a difficult time; R&L were very professional and responsive which was helpful.
Strengths were also great communication during the Covid 19 era and offering sound advice on issues where support were needed.
Local and professional in all ways
14th Jul 2021 (3 years ago)
F temps
A great estate agent. So professional. I wouldn’t hesitate to use them again.
12th Jul 2021 (3 years ago)
K Dare
Great experience with Royston and Lund, from the valuation by a very experienced and knowledgeable Graham, great sales support by Eileen and good response from all members of the sales team if I called
Seller
2nd Jul 2021 (4 years ago)
D Barker
Excellent service from Royston and Lund for the sale of our property in West Bridgford. The Team were very responsive and persistent in completing the sale despite challenges outside their control.
We knew they had a great reputation locally and they met our expectations.
Seller
29th Jun 2021 (4 years ago)
J M
I found the team to be vary professional, and noticeably better than other estate agents in the area that I had used. They were very helpful and really went above and beyond.
24th Jun 2021 (4 years ago)
G Wain
Buying and selling property is a stressful process and you need a business you can work with who you can trust. Thank you Royston and Lund for helping us make the move. Good job.
Seller
21st Jun 2021 (4 years ago)
Flawzz
fantastic estate agent - They couldn't have been more helpful we had 2 properties to sell and they were excellent especially Deborah who went above and beyond - would definitely recommend them
Seller
19th Jun 2021 (4 years ago)
D Gammon
Faultless transaction from start to finish
15th Jun 2021 (4 years ago)
D TAGGART
I have recently rented a property through Royston & Lund, from my initial viewing, throughout the tenancy period and finally during the termination of my tenancy I found the Lettings Team to be very helpful, supportive and professional. They guided me through the rental process, liaised between my landlady and I to resolve any issues that occurred with the property and overall were efficient and professional.
Tenant
14th Jun 2021 (4 years ago)
C Roberts
Eileen was suppose to call me back as apparently she was the only person able to answer question. She never bothered as has personal issues against me (so professional). When I called again it was basically made very apparent to me to not bother putting an offer in ad I would never be able to afford it. Perhaps don’t hire staff that allow personal issues to stop then from assisting clients selling houses.
13th Jun 2021 (4 years ago)
N Wagstaff
From Start to finish Royston Lund were fantastic, they nailed the valuation and are clearly experts within the area. Whilst other firms were more competitively priced, I’m so pleased I went with R&L. Communication through out the process was excellent also, and the use of the sales progression dashboard was really helpful for tracking the progress. I wouldn’t hesitate to use them again.
11th Jun 2021 (4 years ago)
R Giles
Really pleased I made the decision to sell my property with Royston & Lund. I always though selling a property would be stressful, but they managed to make it a nice experience from start to finish. Property was sold within weeks of going on the market!
A big thank you to Deborah for cheering my days up along the way :)
Seller
6th Apr 2021 (4 years ago)
Anonymous Homeseller
Really great service. I had my own individual agent, Deborah, who not only sold the property for me, kept in regular touch with the progress of the whole conveyancing process, which meant it moved far faster that it would have done otherwise. I really have been impressed by the service.
I was selling another property at the same time with just an internet based estate agent, and whilst the internet service was much cheaper, everything stopped on the day we agreed a price, where as Royston and Lund have been with me every step of the process.
Seller
21st Mar 2021 (4 years ago)
M Longlands
Rude
19th Mar 2021 (4 years ago)
Anonymous Homeseller
The support provided by Deborah Unwin throughout the process of selling our proerty was excellent. She made contact as soon as an offer had been accepted and explained her role. She contacted us regularly with updates and chased solicitors and the purchaser to keep,things moving. We felt our sale was in very cpapble hands and we could completely rely on her to do what was necessary and consult us when required. More than happy to recommend Deborah and the company.
Seller
15th Mar 2021 (4 years ago)
Kathryn
Really happy with the service received from Royston and Lund when selling my flat with them recently.
They found a buyer promptly and Deborah particularly was pro-active and kept me informed throughout the process. Would recommend them!
Seller
6th Mar 2021 (4 years ago)
L Berry
Graham and Matt at Royston & Lund provided a fantastic & extremely professional service on our property sale. They were always available to speak and assist with queries, going above and beyond our expectation to help meet timescales and help overcome any issues. 5 star service and would highly recommend. Thank you!
Seller
1st Mar 2021 (4 years ago)
S Delay
We purchased a property for sale through Royston and Lund. The whole team were fantastic but particularly Eileen who was excellent. Super friendly, knowledgeable, responsive and a great listener. Moving home is so stressful but Eileen took the time to talk us through every step. Thank you! ????
Buyer
18th Feb 2021 (4 years ago)
A McDaid
Viewing houses on line was a good experience on this website.
Looking to move soon as plenty of choices
7th Feb 2021 (4 years ago)
J Fleet
From the outset to the completion of our sale, Royston and Lund provided a friendly, efficient and professional service. Thank you Deborah and the team.
Seller
22nd Dec 2020 (4 years ago)
R Wood
Awful site to use .
19th Dec 2020 (4 years ago)
K Wilson
I would like to say a huge thank you to Kirsty at West Bridgford Royston &Lund she is always professional and returned all my calls not matter how many times I rang. Towards the end of our house sale , Kristy rallied around finding out all details to make our house move as troublesome as possible. Very happy to recommend Kristy and R&L.
Katie Wilson
Seller
29th Nov 2020 (4 years ago)
R Austin
We have just bought and sold through Royston & Lund and they have been fantastic from start to finish. Communication and customer service have been excellent, would definitely recommend.
Seller
21st Nov 2020 (4 years ago)
R Langton
We recently sold our house using Royston & Lund, and we really couldn't fault them, particularly Eileen who was our sales negotiator- she was outstanding. I honestly thought before we put the house on the market that it didn't really matter which estate agent you use, because everyone just goes on Rightmove etc. But having used Eileen/ Royston & Lund has definitely changed my mind. Not only did Eileen sell our house for the full asking price (twice, after the first sale fell through), but she chased others in the chain to make sure we were able to move. She was responsive, even going above and beyond to chase the sale on days off. It wasn't exactly an easy process but without Eileen we may never have got there. Thank you, Royston & Lund & particularly Eileen!
Seller
5th Oct 2020 (4 years ago)
N Brazel
Good luck if you want to buy a property from this agent. Originally enquired on a property; was told that an offer had been made but made a viewing appointment anyway as they were unsure if it could proceed. Called back 2 days later to say offer gone through so cancelled viewing (fair enough). Noted still on rightmove 2 weeks later so called and told yes still on market (if I was vendor would be annoyed they don't follow up potential buyers?) Anyway asked to view again, explained that we had already sold to a first time buyer. Literally sneered down the phone saying we had a chain (hardly call a first time buyer a chain). Anyway said they would get back to us with viewing time...3 days later not heard anything and guess what it's sold. Not even a courtesy call to tell us. Really rude and just not on.
Buyer
19th Sep 2020 (4 years ago)
G Summers
Our experience of Royston and Lund has been excellent from start to finish.
Communication has been first rate from all members of staff and all members of staff were well briefed about our property and the marketing thereof.
We first dealt with Steven Gray who valued our house took the necessary photos. He was amiable, helpful and well informed. He was able to market our house at a competitive price which we felt was reflective of its value.
As the process moved forward we dealt with Samantha Simkins who was equally helpful. She communicated with us as to the homebuyer's report each week and when our preferred property left the market she was prompt and candid when keeping us abreast of the change. Equally, when confirming potential buyer's capacity to 'buy' no stone was left unturned. This sort of thoroughness was very welcome to us.
Intermittently we dealt with Alex Harding from the Keyworth office when Sam was on holiday and the transition between offices and people was seamless. Alex was as equally helpful and thorough and so any potential difficulty of being managed by a different office was skilfully navigated.
We will recommend Royston & Lund to our friends, and perhaps more importantly, will use the agency again in future.
Seller
24th Aug 2020 (4 years ago)
G Dubey
Good for nothing agency.. highly inefficient.. Their repairs department is the worst..
19th Aug 2020 (4 years ago)
N Hook
Royston and Lund are justifiable market leaders in/around the West Bridgford area. We used them to sell our house. We sold within 6 weeks and we were impressed with the professional service provided from the initial valuation which was very accurate, to managing viewings and following through for feedback to the management of offers made. Special thanks to Megan who was attentive and provided A* service. Some people say that Royston are expensive but you get what you pay for especially compared to the online self service estate agents on the market. Highly recommended.
Seller
4th Aug 2020 (4 years ago)
Jack
Steven valued our house on a Tuesday and we were sold by the Friday!
Thank you very much for your quick and professional service. Steven went above and beyond to get the house on the market quickly for us and we are very appreciative of this. Would recommend!
Seller
23rd Jul 2020 (4 years ago)
L Bruford
I would have no hesitation of recommending the services of Royston & Lund to anyone looking to sell their property in the South Nottinghamshire area. We have used Royston & Lund on both purchases & sales in the past and cannot recommend them more highly. We were assigned Megan to deal with us most recently, and she is an incredible asset to the team. Friendly, professional & efficient, always going over and above my expectations.
Seller
8th Jul 2020 (5 years ago)
Sara
Royston and Lund have been a great help whilst I bought my first home! It could have been a very stressful time - but they supported me very well every step of the way and helped to explain anything that I didn't understand. They were able to recommend services too. A big thank you to Sam Simkins who was always fast at responding and answered any silly questions that I had! Very pleased with the purchase! ????
I have also previously rented through Royston and Lund which I would recommend too! ????
Buyer
3rd Jun 2020 (5 years ago)
Christie
Very professional, great reputation and very friendly. Samantha was assigned to our house sale and she kept us informed at every stage of the sale. She is really professional, very knowledgeable and kept us updated promptly throughout the process! I would 100% recommend them.
Seller
2nd Jun 2020 (5 years ago)
CasCol
Selling our house was a long and drawn out process which Megan, our designated office member, always handled professionally, efficiently and with a friendly, upbeat manner. Any queries were always dealt with promptly. All office members were always well informed about our case, should Megan not be available, thus providing continuity. We we were very satisfied with the whole process.
Seller
31st Mar 2020 (5 years ago)
K Allen
Lovely friendly bar run by Becky who speaks both French and English. The food is good. The beer and wine are excellent. Cosy place in winter and cool in the hot summer.
9th Mar 2020 (5 years ago)
S M
I used Royston and Lund at West Bridgford to rent my property out. They seemed ok but when the tenants handed in their notice the agents refused to do the check out inventory service that we had paid for when they moved in. It took them six months to acknowledge their mistake by which time we had lost money to our tenant as we couldn't access the original inventory.
Three weeks ago I asked them to value the property for sale. Chased them twice and eventually today they rang to say they would be 'uncomfortable' providing a valuation as they didn't handle many properties in the area. Bizarre. I think they actually misunderstood thinking I wasnt going to sell and didn't want the bother. They didn't feel uncomfortable when they set a rental price and took my money for that. So don't use them if you want them to deal with a property more than 2 miles from bridgford- they clearly only want business in their immediate vicinity.
I wouldn't bother to be honest. There are plenty of estate agents out there, it's a competitive market. Id find someone else
Landlord
6th Mar 2020 (5 years ago)
L Sharples
Royston Lund sold my mother’s flat for me. After what can only be described as a very bad start following an offer made on the property - a different member of staff, Megan, took over and she did a faultless job. She was particularly good at keeping in touch with all concerned parties and conveying all relevant information to me. Many thanks.
Seller
14th Feb 2020 (5 years ago)
D Goss
Putting our house on the market with Royston and Lund was definitely the right decision. They put together a great set of particulars, did all the viewings and found us a buyer.
The staff we dealt with were professional and kept us up to date with progress, including good feedback after each viewing.
We would definitely recommend this company for your house sale.
Seller
18th Jan 2020 (5 years ago)
M Davis
Thank you so much all at Royston and Lund for what can only be described as exceptional service.
16 years ago when I purchased my property through Royston and Lund, with Val Shakespeare as the acting agent, the professionalism and integrity demonstrated made me vow to use them should I ever wish to sell.
When a house came up on my dream road at the end of 2019, I knew I had to act quickly to sell mine and enter into the mother of all negotiations to get the deal done on my purchase property.
I called Graham at Royston and Lund in the morning and explained that I needed to sell quickly and what I wanted to purchase with an another agent, he met me after work that same night at my home (due to my time mix up he even ended up waiting for me for 30mins outside my house and still was in good humour). He arrived with the contract forms and talked me through the process, answering all my questions without putting me under any pressure, allowing me to proceed immediately with the next steps of putting my property up for sale. He even took a key so that he could come and photograph the house in daylight the next day, whilst I was at work, since I couldn’t take the day off at such short notice.
Graham actually visited my property twice that next day. Once in the morning to take advantage of the rare burst of 10 mins of November sunshine - in between his existing commitments - and again in the afternoon at his scheduled time to take all the measurements and details. His photos were so spectacular and Megan’s written marketing details so good that everyone who saw them questioned why I was even moving!
When I popped into the office that weekend and explained after 16 years in my home how nervous I was, Natasha and Megan made me feel at ease and reassured me.
Director Lee came and did the first viewing and called me to advise me to get a few niggles fixed - the type that after 16 years at a property you just deal with automatically. What was amazing was that he provided the trades’ contacts and when I called them they came out of hours to help immediately.
I was handed over to my agent that was to handle the sale, Samantha Simkins. I can’t say enough positive things about Sam. Her positive attitude, quiet confidence, charismatic character, personable negotiation skills and ability to strike a fine balance of holding my hand and taking instruction throughout the whole process was invaluable. She went above and beyond and without her I wouldn’t have achieved my sale as quickly as I did. I work in an, at times, pressured office environment where expectations are very high - and can say with authority that Sam is unflappable. When things got a little hairy at times within the chain, she would always handle it with a perfect balance of can-do attitude, mixed with a touch of well timed humour.
She knew the exact solicitor to pair me up with, Joanne Clarke at Massers was super speedy and handled every step professionally and was very thorough and has a great personality.
My home had approximately 25 viewings across 4 days of appointments and was sold at best and final bids within 2 weeks to a cash buyer.
The property I purchased was on my dream road where I had wanted to live for some time. Sam was instrumental in advising me with the sometimes touch and go situation of securing the purchase too. On the rare occasions she was unavailable, the team in the office all happily stepped in to help me without question.
Anyone who has had to buy and sell a property at the same time knows how much of a rollercoaster experience that whole process is. Somehow with my dream team at Royston and Lund, it was all done within 6 working weeks. After Christmas the chain completed and I sold and moved into my new home.
This is the first google review I’ve ever written. I wanted to leave this review by way of thanks and also in case it helps anyone else as much as Royston and Lund helped me.
Thanks
Seller
18th Jan 2020 (5 years ago)
M H
I just want to say thanks to R&L Lettings for the great property management service they provided for us on our eight rental flats in West Bridgford. Over the course of 20 years, Stephanie and her team have done an excellent job maintaining and letting the flats for us. The lettings team are all very professional and efficient. Repairs, re-lets and improvements have always been dealt with promptly. The team are well informed regarding any updates/changes in PRS regulation. Thanks again for making the management of these 8 flats so hassle free, despite me living 4 hours drive away.
Landlord
17th Jan 2020 (5 years ago)
H Ford
Sold my house through R&L and the team were excellent. Special mention to Elliot and Steven for all their assistance and patience. Highly recommend and will definitely use again when the opportunity arises. Thank you
Seller
19th Dec 2019 (5 years ago)
A Shaw
Excellent experience as an agent. Helpful advice and approachable team.
10th Dec 2019 (5 years ago)
R goodliffe
I can't think of anything new to add to all these positive reviews. They really are that efficient and great to deal with.The legendary Samantha Simkins steered us speedily to a sale but when she was busy - all the other staff were very helpful. At all stages, from first valuation, photos and brochure, through organising open day and viewings, to experienced advice and judgment at the offer process everything was spot on. Thanks !
Seller
25th Nov 2019 (5 years ago)
M canning
Brilliant service from Royston and Lund, especially Samantha Simpkins who goes above and beyond to make a very usually stressful experience seem so much better, she was a light at the end of the tunnel, they make you feel like your their only client. So glad we bought our house through them, would definitely sell through them in the future. Outstanding!!
Buyer
17th Nov 2019 (5 years ago)
J Hunt
Was an absolute pleasure dealing with the team at Royston and Lund, was buying a property and they kept me informed throughout the process and updated. Dealt with Sam Simkins and she was brilliant! Really happy with the whole service provided
Buyer
9th Nov 2019 (5 years ago)
G Sivanandan
I really pleased the Royston & Lund Estate Agents service to find a right house for me within a short period of time. Thorough professional and provided best in class service to me and would love to recommend their letting services to others.
Landlord
7th Nov 2019 (5 years ago)
K O'Neill
First rate experience dealing with Sam and the rest of the West Bridgford team. Highly recommended.
5th Nov 2019 (5 years ago)
M Evans
The best estate agent that I have worked with so far. Whilst we have chosen not to go ahead with a purchase this is no reflection on the efforts of the staff at Royston & Lund. Particularly the help from Samantha, Elliott, Terrence & Paul, whilst their involvement in this process may have been small, they offered a great service. Having dealt with another estate agent locally for the last 18 months and various other agents in our property search, R&L have been a cut above the rest and I hope to be able to purchase through them in the future.
21st Oct 2019 (5 years ago)
Iraj
We recently purchased a flat which was marketed by Royston and Lund.
Samantha who was directly dealing with the case was very helpful and professional. Her assistance continued even after the completion.
Buyer
17th Oct 2019 (5 years ago)
S G
Royston and Lund have been very helpful throughout the buying process. Samantha and Megan have always been happy to help, which has been very useful to me as a first time buyer. I would certainly recommend!
Buyer
17th Oct 2019 (5 years ago)
A whawell
Thanks to Samantha and Elliott for all their help and patience from start to finish in our house sale. Thank you.
Seller
1st Oct 2019 (5 years ago)
R White
We have recently bought a property through Royston and Lund and Natasha Benniston saw it through from beginning to end, through many twists and turns, always with politeness, persistence and professionalism. We are delighted to be able to recommend both her, and the firm, for their attitude, for their pro-active team work, and for providing a fantastic service. Thank you.
Buyer
28th Sep 2019 (5 years ago)
T Horsley
Informative but website is a bit clumsy
27th Sep 2019 (5 years ago)
S chahal
I cannot stress strongly enough how helpful and professional Megan and Royston & Lund was. It was a long and arduous process purchasing the property with a lot of unusual problems and issues arising along the way. she liaised effectively with all the necessary parties to solve the issues and get the purchase over the line.
Buyer
18th Sep 2019 (5 years ago)
G Jeyaraj
professional Estate Agents.Very focused on delivery dates.Friendly and quite reachable most of the time,.Elliot Brown in particular was thoroughly professional in dealing the sales through from start to finish.
Seller
13th Sep 2019 (5 years ago)
P Mann
Excellent service. Organised our house sale very efficiently. Alway helpful and reassuring.
Seller
3rd Aug 2019 (5 years ago)
L Thompson
Generally a positive experience although our own purchase wasn't able to proceed. In particular, we had a very good experience of working with Megan who was always friendly and helpful and did her best to find out the information we needed. We would recommend working with Megan.
1st Aug 2019 (5 years ago)
R Nicholas
Elliot was very helpful and informative throughout the process.
30th Jul 2019 (5 years ago)
T Harrison
Royston and Lund have taken me through the process of renting my flat out. Steph is really knowledgable, professional and friendly, and made everything easy to understand. As a new landlord I feel confident and have peace of mind. Thank you :-)
Landlord
23rd Jul 2019 (5 years ago)
G Bruch
Megan Stafford was extremely efficient in keeping me informed regarding the sale of my property at all stages along the way. Her friendly and helpful service made the whole process so much easier.
Seller
27th Jun 2019 (6 years ago)
C Wheatley
Fab team at Royston and Lund! Extremely helpful, friendly and knowledgeable. Would highly recommend
20th Jun 2019 (6 years ago)
N Schofield
Thank you for the excellent service the sales team has provided. Particular praise goes to Sam and Megan without whose professionalism and dogged persistence along the way the sale would never have completed. Buying and selling a house is never easy or straightforward and human contact is priceless.
Seller
16th Jun 2019 (6 years ago)
R Ingram
The R&L team are first class. Worked with them as a prospective landlord (and several years previously as homebuyer). Friendly, wise and professional. Explained all the requirements and landlord responsibilities for rental, including excellent written information. Prompt and comprehensive service. Accessible by email, face to face and by telephone. Competitive pricing and variety of levels of service. Work with team of excellent trade professionals (plumbing etc). It has been invaluable working with R&L and I could not recommend them more highly.
Landlord
15th Jun 2019 (6 years ago)
J Fox
The service provided by Sam for my son and daughter when purchasing their properties was outstanding. Returning phone calls and replying to emails has always been dealt with straight away. In addition Elliot provided an excellent service for us in the sale of our property.
Both Sam and Elliot have been absolutely fantastic, professional and available, as have their colleagues.
Seller
6th Jun 2019 (6 years ago)
G dickinson
I have had a great experience purchasing through Royston and Lund. They are a great team who kept me informed throughout the whole process and are very efficient! I dealt with Samantha who was a very big help through the stressful process. I would always recommend this local agent!
Buyer
31st May 2019 (6 years ago)
A P
Me and my partner put an application in for a property. We were told it is all ok to go ahead. We had about a week until our current contract was due to expire, but arranged with Landlord to stay another week or so. After a week of waiting, they called me to say 'the Landlady changed her mind and doesn't want to proceed.' When I asked why (because I didn't understand what could have possibly happened over that week), I was told they don't know. I assumed the Landlady might have changed her mind about letting the property all together, or changed agents. But I saw that they are advertising the house again. No apology, no alternative offered, no explanation. They were aware that our current contract ended, but didn't even bother trying to resolve whatever was wrong. Or apologise for wasting our time. Frankly, I'm not sure who is more unprofessional; the Landlady or the agent. Either way, definitely will not be doing business with them in the future.
Tenant
6th May 2019 (6 years ago)
R Singh
good to search house in Nottingham. processing is fast in compare to other.
25th Apr 2019 (6 years ago)
Anonymous Home Buyer
Terrible. We made a offer on a property and the staff told the seller the wrong information about us which we believe cost us the sale. Staff kept saying things and then changing their minds. Completely useless. Don’t use them.
Buyer
24th Apr 2019 (6 years ago)
J Smith
Fantastic process from start to finish. Being new to the area, it was greatly appreciated how friendly the staff were and everything went very smoothly.
24th Jan 2019 (6 years ago)
I williamson
Royston & Lund have looked after our property for a number of years now, their services has always been excellent - professional and a pleasure to deal with – highly recommended.
Landlord
10th Dec 2018 (6 years ago)
S Dudhill
As an inexperienced landlord, I have been incredibly impressed with Royston and Lund's lettings department. They have been incredibly proactive, attentive, professional and helpful in resolving issues with an absent tenant, as well as quickly finding new tenants. Excellent service all round!
Landlord
29th Nov 2018 (6 years ago)
G Bake
Our experience with Royston and Lund was with the wonderful Samantha Simkins. From the very start she was on hand to answer all of our queries and worked tirelessly on our behalf to make sure everything went through as smoothly as possible. Nothing was too much trouble and even after we had exchanged and had a few problems she knew exactly who to contact to resolve. She was always quick to reply and kept us informed every step of the way. That communication helped get us through what was a really stressful 4 months (none of it Samantha's fault may I add!) I cannot recommend her and in turn Royston and Lund as even from our initial enquiry the rest of the staff where a fount of knowledge and advice and messages were always passed along quickly. I would heartily recommend them again. 5 stars!
15th Oct 2018 (6 years ago)
J Wang
Try to avoid renting properties from them, Royston and Lund try to deduct every penny of your deposit from you. I have lived at this apartment for 6 years, there should be reasonable wear and tear. Instead, they charge me £708.00 for cleaning, which it is ridiculous and unacceptable. They even hire the cleaners to carry out the work without informing you. I believe I have the right to know the quotation from the cleaners. A little apartment took the cleaners 36 hours to do the job. I wonder at what pace they did the job.
In addition, I had inspection every 3 months, and I always kept the apartment tidy, had some problems with the lights and bathtub, and I was told they would send someone to fix them, but never came. In the end, they just added all the costs on.
If you rent a property from them, please bear in mind you must keep the property condition exactly the same as you moved in.
Tenant
4th Oct 2018 (6 years ago)
I Fletcher
Useless agency, don't complete a request when asking things to be fixed for example the boiler. Refuse to resolve an issue with rats. I ensured the house was spotlessly cleaned before we left, we left the house in better condition than it was given to us and they complained the house was not clean! Awful agency don't recommend.
Tenant
4th Sep 2018 (6 years ago)
Ali
Terrible experience ...
very unprofessional staff ...my review is based on my experience with the West bridgford branch ..
Unfortunately this is my worst experience ever with an estate agency .
Eliot, the agent dealing with the purchase is an amateur and unprofessional ... at the beginning he was calling for an update every other day ..once we completed the purchase he failed to respond to 3 of my emails .. he’s not bothered anymore because he’s had his money already ... disgrace !
Lots of communications issue throughout the process ...
Eliot’s senior colleague in the branch is equally unprofessional .. I called him few hours after I collected my keys ( I think he handed over the keys to me as well ) asking about the house water meter .. he promised to call the previous landlord and get back to me within hours and guess what , I am still waiting for his response
... it’s been 1.5 months now ...
I had to call my emergency cover to sort the water issue.
There are other issues in the property and some keys age missing ... things that can sorted maybe if I can get in touch with the previous landlord but these bunch of unprofessionals are just not responding to my emails ...they used to respond within minutes before the purchase was completed ..
Unfortunately my experience with this branch ( Elliott and his senior colleague whom I can’t recall his name ) is terrible ...
Avoid this branch if possible ...
I really hope their manager will read this review and act accordingly... I am yet waiting for someone to reply to my emails ...
Buyer
30th Aug 2018 (6 years ago)
P Gardner
Very happy with the service we received, staff are very helpful and nothing was too much trouble.
20th Aug 2018 (6 years ago)
S Lauff
Royston & Lund were amazing. We have just got the keys to our first house and we could not have done it with out them, especially Samantha from the West Birdgford office. If you are thinking about selling your property through them they are fanatic from a buyers perspective.
Buyer
9th Jul 2018 (7 years ago)
K Thohan
Such a bad service. Firs of all my wife rang to book viewing, no one rang her back and once she rang back to find out when is the viewing booked they clarifying that they did forget to call her.
Also the day we went to view the property ,agent did not know anything about the vendors or anything about the property.
And we put the offer and submitted all the documents no one did return to us to update what is happening with the offer.
Very unprofessional and poor service.
will not recommend to anyone.
15th Jun 2018 (7 years ago)
J Barratt
Slow to respond, unless it's for their own benefit. Completely unhelpful and we had problems with them releasing our deposit.
5th Dec 2017 (7 years ago)
J Khoda
The nature of our work has involved us relocating across the UK almost every year for the last 8 years. This has involved using 6 different estate agents (and many more whilst finding and viewing properties). Never before have we come across an estate agent where the process has been so easy, helpful and professional. From the moment we contacted Royston and Lund the process of finding, negotiating and moving in to the property was seamless. Rental property was regularly inspected with all health and safety aspects complied with. Communication from Royston and Lund is exemplary and staff are always happy to help with any queries.
Tenant
23rd Jun 2017 (8 years ago)
P C
Such a great team. We have been renting our property with R&L for over 5 years and could not be happier with the excellent service they provide.
Landlord
26th May 2017 (8 years ago)
N Briggs
We have let our house via Royston & Lund for the last 6 years using their Fully Managed Lettings Service. They have a very thorough referencing process and have always found us great tenants who look after our property. We have never had a void period and the house lets immediately as soon as it becomes available. The staff are friendly and professional and always keep us informed of new legislation and what is going on with the rental market. Inspections are carried out to ensure that our tenants are happy and the property is in good order. The rent is received promptly each month and we are always made aware of any deductions before it is taken from the expected rent. We would not hesitate to recommend Royston & Lund to anyone requiring a Lettings Agent of Estate Agent.
Landlord
30th Jan 2017 (8 years ago)
J Mackay
As tenants in rented accommodation, Royston and Lund provided a flawless service for myself and my partner. Any queries/problems with the house were dealt with quickly and with little fuss. They genuinely made renting a stress-free experience throughout our 2 year tenancy, which given my previous experience with private landlords was very much appreciated! Highly recommended!
Tenant
17th Jan 2017 (8 years ago)
Sarah
Have had a great experience renting through Royston and Lund. If there was ever a problem during the tenancy it was sorted straight away. All of the team have been incredibly helpful and a pleasure to talk to!
Would recommend!
Thanks again!
Tenant
11th Jan 2017 (8 years ago)
A Fletcher
Sluggish at best, had issues with pest control which were ignored 3/4 times then only response was don't leave food outside!!!! Promises of a gardener twice a year who has never shown up and a failing boiler for the past 4 months, somebody came to look and I've heard nothing since! I think there communication and speed of response is totally inadequate
Tenant
9th Jan 2017 (8 years ago)
I medley
Royston and Lund have been acting as my management agents, as a Landlord for nearly 6 years and I have found them to be excellent in this regard. Their pricing structure is fair, transparent and inclusive. They handle the marketing well, and sort out problems expediently, to the benefit of myself and the tenants. In fact I have found they have gone way beyond the expected in sorting out some major difficulties, so personally I would recommend them highly to any prospective Landlord.
Landlord
14th Jun 2016 (9 years ago)
C Geddes
A big thank you to everyone at Royston and Lund for how they dealt with our recent sale. Right from the valuation stage to agreeing and progressing the sale up until Exchange the service was excellent. Highly recommend
Seller
10th Jun 2016 (9 years ago)
P Ballard
We have been looking for a new property in Nottingham and have dealt with a number of different estate agencies. Some dreadful - others OK, Royston and Lund excelled in providing everything required and more. They were quick in getting back to you, arranging viewings and obtaining your thoughts on the properties viewed. They kept you up to date with new properties on the market and 'had their finger on the button'. If I were to sell a property in Nottingham I would certainly use Royston and Lund.
18th May 2016 (9 years ago)
R howarth
Rude agents... They don't get back to you. Then the agent calls saying youv arranged a viewing when I hadn't and started shouting at me. Got so abrupt that I ended up hanging up.
28th Apr 2016 (9 years ago)
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