Royston & Lund Estate Agents - West Bridgford

Nottingham

Fine & Country Nottingham

haart - West Bridgford

Holden Copley  - West Bridgford

William H Brown - West Bridgford

Rex Gooding Town & Country Homes - West Bridgford

Frank Innes - West Bridgford

Really great service. I had my own individual agent, Deborah, who not only sold the property for me, kept in regular touch with the progress of the whole conveyancing process, which meant it moved far faster that it would have done otherwise. I really have been impressed by the service. 
I was selling another property at the same time with just an internet based estate agent, and whilst the internet service was much cheaper, everything stopped on the day we agreed a price, where as Royston and Lund have been with me every step of the process.

The support provided by Deborah Unwin throughout the process of selling our proerty was excellent.  She made contact as soon as an offer had been accepted and explained her role.   She contacted us regularly with updates and chased solicitors and the purchaser to keep,things moving.   We felt our sale was in very cpapble hands and we could completely rely on her to do what was necessary and consult us when required.  More than happy to recommend Deborah and the company.

Had a number of poor experiences over the two-and-a-half years renting with R&L. Some highlights would be:

- Reporting that the front door wouldn't lock when I needed to leave immediately. I was given details for a repairman by G and told to call back if he was not available soon, so that she could try and find us someone else. I called back and explained he was not available for 6 hours and, rather than acting quickly to resolve the situation, she asked if I had booked him. After explaining, again, that I needed to leave urgently and reminding her that she had told me to call back if the repairman wasn't available soon, I received a huffy and almost confused response, whereby G explained that 'she could try', went to another room, and came back to report that there had been a repairman in the office the whole time who could be with me within an hour. To reiterate, her response to an urgent request was that she couldn't be bothered to get out of her chair to look for a repairman in the office, and she was happy to fob me off with waiting for hours. 

- We later had more issues with the door after the landlord thought he had fixed it. I was told by G that she and the landlord were "confused" and "didn't get it," and was given the contractor's number and told I was going to have to sort it out on my own. This was after I specifically asked if I should be present when the door was being fixed so that I could explain what was wrong, and was told 'no, they're professionals, they won't need your help'. 

- Access to the property was prone to knee-height flooding after heavy rainfall which caused our bins to float off and prevented the postman from delivering to us. When we asked if the landlord could do anything about this, we were told by G, "That's just what happens when it rains." Our concerns were only passed on to the landlord because we insisted that she did so. After dealing with the issue throughout our tenancy, we were told by a neighbour that it was going to be addressed within a month of us moving out.

- Check-ups on the property every five months, often at short notice, and regular calls at weekends. We eventually requested that R&L stop calling us after we received multiple calls a week from G for minor issues. For example, tried to explain why we found it a bit inappropriate to call us on a Saturday afternoon to tell us that the landlord wanted the lawn mowing soon when an email would have sufficed, and were told that she was merely making a "friendly courtesy call". Still not sure what is friendly or courteous about calling your tenants on the weekend with instructions. Despite requesting email-only contact, we continued to receive calls semi-regularly, and e-mails were often only sent to one of the two tenants.

- Rusted/broken garden tools left at the property when we moved in. Contacted R&L to ask that they be removed from the inventory or for the landlord to provide new ones. We received a patronising explanation from G that actually landlords don't provide garden tools, that they would have been left by previous tenants, and that we could do what we wanted with them. When the landlord later turned up for something else, he told us that the garden tools (which we had at that point thrown away) had actually been his. Thankfully he did not take issue, but it was clear that R&L were happy to avoid having to contact a landlord and make up information. 

- We asked if we could have smart meters installed at the property (which only stands to benefit the landlord) and were told, "No." No explanation provided, and no sense that they had thought to explain the benefits to the landlord. 

- Similarly, we asked if we could have a break clause after two years of being good tenants, as we were looking to buy a house. We were told, "No." When we went back - perfectly politely - and asked out of curiosity if we could enquire as to why it was a no, we were told that the landlord wanted long term security, "which is perfectly reasonable." So we weren't even allowed to enquire as to the landlord's reasoning on a decision that affected us more than it did them without being spoken to as though we were trying to create problems. We weren't saying it wasn't reasonable, and we couldn't have known whether it was reasonable or not because they weren't willing to provide any sort of dialogue with us without being pushed for it.

- After some time, we requested not to be referred to G anymore, and were told R&L would try. There was no interest in the fact that we considered our service to be so bad that we were requesting a different advisor, and in fact someone went out of their way to email us to tell us that they thought she'd been doing a great job. I was interested to see on their website that they do actually have a complaints procedure, and that we were not referred to this at any point. Frankly, given the response we got, I'm not sure there would have been any point in complaining.

- They showed no interest in regulating the landlord who, at first, frequently showed up at the property with less than 24 hours notice, sometimes with no notice at all. 

- Complained about thick black mould behind a very large and heavy wardrobe in the property, and were told that this is why we shouldn't store large furniture against the outer wall of the property. It was not our wardrobe, it was the landlord's, and it was the landlord who had put it there, but for some reason we were held responsible for this.

- Received very miserable service when we went to hand the keys back in, from a woman who rolled her eyes at me and answered the door wearing a mask that said, "Will only remove to drink wine".

- Requested that L ask the landlord to look over the property before we handed our keys back in (as he was doing remedial work at the property anyway) and let us know if it was okay. I suspect that she did not do this (messages were frequently not passed from ourselves to the landlord), as after being told that the landlord was happy with the condition of the property, they appeared to change their mind after we handed over our keys and charged us for professional cleaners for what would have been - at most - two or three hours' work. R&L didn't attempt to mediate this with the landlord, despite our having sought landlord feedback on the state of the property beforehand. Instead, we were criticised and treated as though we were trying to default on the payment.

We generally felt treated as though we were nuisance tenants who should consider ourselves grateful that our landlord allowed us to live in his property. We have rented through other agencies before, and although agents have prioritised the landlord as their main client, we have never been made to feel that the letting agent doesn't care at all whether the property is safe or a positive experience for us to live in.

For an agency that claims it is 'proud to employ the most experienced and professional group of people in the area,' they could stand to review how they communicate with their tenant customers. Even if all of the above issues were the fault of the landlord, R&L failed to act as mediators and came across as needlessly curt or unprofessional as a result.

There were odd moments of good service from other staff members, but not enough to override the bulk of it. Overall a very unprofessional service, and we are relieved to now be out of it.

We purchased a property for sale through Royston and Lund. The whole team were fantastic but particularly Eileen who was excellent. Super friendly, knowledgeable, responsive and a great listener. Moving home is so stressful but Eileen took the time to talk us through every step. Thank you! ????

I would like to say a huge thank you to Kirsty at West Bridgford Royston &Lund she is always professional and returned all my calls not matter how many times I rang. Towards the end of our house sale , Kristy rallied around finding out all details to make our house move as troublesome as possible. Very happy to recommend Kristy and R&L.
Katie Wilson

We have just bought and sold through Royston & Lund and they have been fantastic from start to finish.  Communication and customer service have been excellent, would definitely recommend.

We recently sold our house using Royston & Lund, and we really couldn't fault them, particularly Eileen who was our sales negotiator- she was outstanding. I honestly thought before we put the house on the market that it didn't really matter which estate agent you use, because everyone just goes on Rightmove etc. But having used Eileen/ Royston & Lund has definitely changed my mind. Not only did Eileen sell our house for the full asking price (twice, after the first sale fell through), but she chased others in the chain to make sure we were able to move. She was responsive, even going above and beyond to chase the sale on days off. It wasn't exactly an easy process but without Eileen we may never have got there. Thank you, Royston & Lund & particularly Eileen!

Good luck if you want to buy a property from this agent. Originally enquired on a property; was told that an offer had been made but made a viewing appointment anyway as they were unsure if it could proceed. Called back 2 days later to say offer gone through so cancelled viewing (fair enough). Noted still on rightmove 2 weeks later so called and told yes still on market (if I was vendor would be annoyed they don't follow up potential buyers?) Anyway asked to view again, explained that we had already sold to a first time buyer. Literally sneered down the phone saying we had a chain (hardly call a first time buyer a chain). Anyway said they would get back to us with viewing time...3 days later not heard anything and guess what it's sold. Not even a courtesy call to tell us. Really rude and just not on.

I sold 4 houses with Royston and Lund, there was change in the running of the operation over the time i dealt with them but I had no concerns, if i built in West Bridgford again I would definitely use them, very professional and well organised.

Our experience of Royston and Lund has been excellent from start to finish.

Communication has been first rate from all members of staff and all members of staff were well briefed about our property and the marketing thereof.

We first dealt with Steven Gray who valued our house took the necessary photos. He was amiable, helpful and well informed. He was able to market our house at a competitive price which we felt was reflective of its value.

As the process moved forward we dealt with Samantha Simkins who was equally helpful. She communicated with us as to the homebuyer's report each week and when our preferred property left the market she was prompt and candid when keeping us abreast of the change. Equally, when confirming potential buyer's capacity to 'buy' no stone was left unturned. This sort of thoroughness was very welcome to us.

Intermittently we dealt with Alex Harding from the Keyworth office when Sam was on holiday and the transition between offices and people was seamless. Alex was as equally helpful and thorough and so any potential difficulty of being managed by a different office was skilfully navigated.

We will recommend Royston & Lund to our friends, and perhaps more importantly, will use the agency again in future.

Royston and Lund are justifiable market leaders in/around the West Bridgford area. We used them to sell our house. We sold within 6 weeks and we were impressed with the professional service provided from the initial valuation which was very accurate, to managing viewings and following through for feedback to the management of offers made.  Special thanks to Megan who was attentive and provided A* service. Some people say that Royston are expensive but you get what you pay for especially compared to the online self service estate agents on the market. Highly recommended.

Steven valued our house on a Tuesday and we were sold by the Friday! 
Thank you very much for your quick and professional service.  Steven went above and beyond to get the house on the market quickly for us and we are very appreciative of this.  Would recommend!

I would have no hesitation of recommending the services of Royston & Lund to anyone looking to sell their property in the South Nottinghamshire area.  We have used Royston & Lund on both purchases & sales in  the past and cannot recommend them more highly. We were assigned Megan to deal with us most recently, and she is an incredible asset to the team. Friendly, professional & efficient, always going over and above my expectations.

Royston and Lund have been a great help whilst I bought my first home! It could have been a very stressful time - but they supported me very well every step of the way and helped to explain anything that I didn't understand. They were able to recommend services too. A big thank you to Sam Simkins who was always fast at responding and answered any silly questions that I had! Very pleased with the purchase! ????

I have also previously rented through Royston and Lund which I would recommend too! ????

Very professional, great reputation and very friendly. Samantha was assigned to our house sale and she kept us informed at every stage of the sale. She is really professional, very knowledgeable and kept us updated promptly throughout the process! I would 100% recommend them.

Selling our house was a long and drawn out process which Megan, our designated office member, always handled professionally, efficiently and with a friendly, upbeat manner. Any queries were always dealt with promptly. All office members were always well informed about our case, should Megan not be available, thus providing continuity. We we were very satisfied with the whole process.

Lovely friendly bar run by Becky who speaks both French and English. The food is good. The beer and wine are excellent. Cosy place in winter and cool in the hot summer.

Royston Lund sold my mother’s flat for me. After what can only be described as a very bad start following an offer made on the property - a different member of staff, Megan, took over and she did a faultless job. She was particularly good at keeping in touch with all concerned parties and conveying all relevant information to me. Many thanks.

Putting our house on the market with Royston and Lund was definitely the right decision. They put together a great set of particulars, did all the viewings and found us a buyer.
The staff we dealt with were professional and kept us up to date with progress, including good feedback after each viewing.
We would definitely recommend this company for your house sale.

I just want to say thanks to R&L Lettings for the great property management service they provided for us on our eight rental flats in West Bridgford. Over the course of 20 years, Stephanie and her team have done an excellent job maintaining and letting the flats for us. The lettings team are all very professional and efficient. Repairs, re-lets and improvements have always been dealt with promptly. The team are well informed regarding any updates/changes in PRS regulation. Thanks again for making the management of these 8 flats so hassle free, despite me living 4 hours drive away.

Sold my house through R&L and the team were excellent. Special mention to Elliot and Steven for all their assistance and patience. Highly recommend and will definitely use again when the opportunity arises. Thank you

I can't think of anything new to add to all these positive reviews. They really are that efficient and great to deal with.The legendary Samantha Simkins steered us speedily to a sale but when she was busy - all the other staff were very helpful.  At all stages,  from first valuation, photos and brochure,  through organising open day and viewings,  to experienced advice and  judgment at the offer process everything was spot on. Thanks !

Brilliant service from Royston and Lund, especially Samantha Simpkins who goes above and beyond to make a very usually stressful experience seem so much better, she was a light at the end of the tunnel, they make you feel like your their only client.  So glad we bought our house through them, would definitely sell through them in the future. Outstanding!!

Was an absolute pleasure dealing with the team at Royston and Lund, was buying a property and they kept me informed throughout the process and updated. Dealt with Sam Simkins and she was brilliant! Really happy with the whole service provided

The best estate agent that I have worked with so far. Whilst we have chosen not to go ahead with a purchase this is no reflection on the efforts of the staff at Royston & Lund. Particularly the help from Samantha, Elliott, Terrence & Paul, whilst their involvement in this process may have been small, they offered a great service. Having dealt with another estate agent locally for the last 18 months and various other agents in our property search, R&L have been a cut above the rest and I hope to be able to purchase through them in the future.

We have recently bought a property through Royston and Lund and Natasha Benniston saw it through from beginning to end, through many twists and turns, always with politeness, persistence and professionalism.  We are delighted to be able to recommend both her, and the firm, for their attitude, for their pro-active team work, and for providing a fantastic service.  Thank you.

I cannot stress strongly enough how helpful and professional Megan and Royston & Lund was. It was a long and arduous process purchasing the property with a lot of unusual problems and issues arising along the way. she liaised effectively with all the necessary parties to solve the issues and get the purchase over the line.

Generally a positive experience although our own purchase wasn't able to proceed. In particular, we had a very good experience of working with Megan who was always friendly and helpful and did her best to find out the information we needed. We would recommend working with Megan.

Megan Stafford was extremely efficient in keeping me informed regarding the sale of my property at all stages along the way.  Her friendly and helpful service made the whole process so much easier.

Thank you for the excellent service the sales team has provided. Particular praise goes to Sam and Megan without whose professionalism and dogged persistence along the way the sale would never have completed. Buying and selling a house is never easy or straightforward and human contact is priceless.

The R&L team are first class. Worked with them as a prospective landlord (and several years previously as homebuyer). Friendly, wise and professional. Explained all the requirements and landlord responsibilities for rental, including excellent written information. Prompt and comprehensive service. Accessible by email, face to face and by telephone. Competitive pricing and variety of levels of service. Work with team of excellent trade professionals (plumbing etc). It has been invaluable working with R&L and I could not recommend them more highly.

The service provided by Sam for my son and daughter when purchasing their properties was outstanding. Returning phone calls and replying to emails has always been dealt with straight away. In addition Elliot provided an excellent service for us in the sale of our property.

Both Sam and Elliot have been absolutely fantastic, professional and available, as have their colleagues.

I have had a great experience purchasing through Royston and Lund. They are a great team who kept me informed throughout the whole process and are very efficient! I dealt with Samantha who was a very big help through the stressful process. I would always recommend this local agent!

Terrible. We made a offer on a property and the staff told the seller the wrong information about us which we believe cost us the sale. Staff kept saying things and then changing their minds. Completely useless. Don’t use them.

Fantastic process from start to finish. Being new to the area, it was greatly appreciated how friendly the staff were and everything went very smoothly.

Royston & Lund have looked after our property for a number of years now, their services has always been excellent - professional and a pleasure to deal with – highly recommended.

As an inexperienced landlord, I have been incredibly impressed with Royston and Lund's lettings department. They have been incredibly proactive, attentive, professional and helpful in resolving issues with an absent tenant, as well as quickly finding new tenants. Excellent service all round!

Our experience with Royston and Lund was with the wonderful Samantha Simkins.  From the very start she was on hand to answer all of our queries and worked tirelessly on our behalf to make sure everything went through as smoothly as possible.  Nothing was too much trouble and even after we had exchanged and had a few problems she knew exactly who to contact to resolve.  She was always quick to reply and kept us informed every step of the way.  That communication helped get us through what was a really stressful 4 months (none of it Samantha's fault may I add!) I cannot recommend her and in turn Royston and Lund as even from our initial enquiry the rest of the staff where a fount of knowledge and advice and messages were always passed along quickly.  I would heartily recommend them again.  5 stars!

Try to avoid renting properties from them, Royston and Lund try to deduct every penny of your deposit from you. I have lived at this apartment for 6 years, there should be reasonable wear and tear. Instead, they charge me £708.00 for cleaning, which it is ridiculous and unacceptable. They even hire the cleaners to carry out the work without informing you. I believe I have the right to know the quotation from the cleaners. A little apartment took the cleaners 36 hours to do the job. I wonder at what pace they did the job.
In addition, I had inspection every 3 months, and I always kept the apartment tidy, had some problems with the lights and bathtub, and I was told they would send someone to fix them, but never came. In the end, they just added all the costs on. 
If you rent a property from them, please bear in mind you must keep the property condition exactly the same as you moved in.

Useless agency, don't complete a request when asking things to be fixed for example the boiler. Refuse to resolve an issue with rats. I ensured the house was spotlessly cleaned before we left, we left the house in better condition than it was given to us and they complained the house was not clean! Awful agency don't recommend.

Royston & Lund were amazing. We have just got the keys to our first house and we could not have done it with out them, especially Samantha from the West Birdgford office.  If you are thinking about selling your property through them they are fanatic  from a buyers perspective.

Such a bad service. Firs of all my wife rang to book viewing, no one rang her back and once she rang back to find out when is the viewing booked they clarifying that they did forget to call her.
Also the day we went to view the property ,agent did not know anything about the vendors or anything about the property.
And we put the offer and submitted all the documents no one did return to us to update what is happening with the offer.
Very unprofessional and poor service.
will not recommend to anyone.

Slow to respond, unless it's for their own benefit. Completely unhelpful and we had problems with them releasing our deposit.

The nature of our work has involved us relocating across the UK almost every year for the last 8 years. This has involved using 6 different estate agents (and many more whilst finding and viewing properties). Never before have we come across an estate agent where the process has been so easy, helpful and professional. From the moment we contacted Royston and Lund the process of finding, negotiating and moving in to the property was seamless. Rental property was regularly inspected with all health and safety aspects complied with. Communication from Royston and Lund is exemplary and staff are always happy to help with any queries.

Such a great team. We have been renting our property with R&L for over 5 years and could not be happier with the excellent service they provide.

We have let our house via Royston & Lund for the last 6 years using their Fully Managed Lettings Service. They have a very thorough referencing process and have always found us great tenants who look after our property. We have never had a void period and the house lets immediately as soon as it becomes available. The staff are friendly and professional and always keep us informed of new legislation and what is going on with the rental market. Inspections are carried out to ensure that our tenants are happy and the property is in good order. The rent is received promptly each month and we are always made aware of any deductions before it is taken from the expected rent. We would not hesitate to recommend Royston & Lund to anyone requiring a Lettings Agent of Estate Agent.

As tenants in rented accommodation, Royston and Lund provided a flawless service for myself and my partner. Any queries/problems with the house were dealt with quickly and with little fuss. They genuinely made renting a stress-free experience throughout our 2 year tenancy, which given my previous experience with private landlords was very much appreciated! Highly recommended!

Have had a great experience renting through Royston and Lund. If there was ever a problem during the tenancy it was sorted straight away. All of the team have been incredibly helpful and a pleasure to talk to! 
Would recommend! 
Thanks again!

Sluggish at best, had issues with pest control which were ignored 3/4 times then only response was don't leave food outside!!!! Promises of a gardener twice a year who has never shown up and a failing boiler for the past 4 months, somebody came to look and I've heard nothing since! I think there communication and speed of response is totally inadequate

Royston and Lund have been acting as my management agents, as a Landlord for nearly 6 years and I have found them to be excellent in this regard. Their pricing structure is fair, transparent and inclusive. They handle the marketing well, and sort out problems expediently, to the benefit of myself and the tenants. In fact I have found they have gone way beyond the expected in sorting out some major difficulties, so personally I would recommend them highly to any prospective Landlord.

A big thank you to everyone at Royston and Lund for how they dealt with our recent sale. Right from the valuation stage to agreeing and progressing the sale up until Exchange the service was excellent. Highly recommend

We have been looking for a new property in Nottingham and have dealt with a number of different estate agencies.  Some dreadful  - others OK, Royston and Lund excelled in providing everything required and more.  They were quick in getting back to you, arranging viewings and obtaining your thoughts on the properties viewed.  They kept you up to date with new properties on the market and 'had their finger on the button'.  If I were to sell a property in Nottingham I would certainly use Royston and Lund.

Rude agents... They don't get back to you. Then the agent calls saying youv arranged a viewing when I hadn't and started shouting at me. Got so abrupt that I ended up hanging up.

Ignore the recent upgrade. Enquired about properties through many mediums and to much avail, I never viewed a property through Royston and Lund. To be avoided by any landlord putting a property on the rental market. Poor, poor, poor.

Terrible experience ... 
very unprofessional staff ...my review is based on my experience with the West bridgford branch .. 

Unfortunately this is my worst experience ever with an estate agency . 
 Eliot, the agent dealing with the purchase is an amateur and unprofessional ... at the beginning he was calling for an update every other day ..once we completed the purchase he failed to respond to 3 of my emails .. he’s not bothered anymore because he’s had his money already ... disgrace ! 
Lots of  communications issue throughout the process ...
Eliot’s senior colleague in the branch is equally unprofessional .. I called him few hours after I collected my keys ( I think he handed over the keys to me as well ) asking about the house water meter .. he promised to call the previous landlord and get back to me within hours and guess what , I am still waiting for his response
 ... it’s been 1.5 months now ...
I had to call my emergency cover to sort the water issue. 
There are other issues in the property and some keys age missing ... things that can sorted maybe if I can get in touch with the previous landlord but these bunch of unprofessionals are just not responding to my emails ...they used to respond within minutes before the purchase was completed ..
Unfortunately my experience with this branch ( Elliott and his senior colleague whom I can’t recall his name ) is terrible ... 
Avoid this branch if possible ... 
I really hope their manager will read this review and act accordingly... I am yet waiting for someone to reply to my emails ...

Very happy with the service we received,  staff are very helpful and nothing was too much trouble.

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Royston & Lund Estate Agents - West Bridgford

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