Back

Explore my area
Home toolkit
News & guides

Estate agents by area
Sold house prices by area

Estate Agent Valuation
Request an in-person valuation with an agent to discover your property's true market value.
Book a Valuation
Online Valuation Tool
Get a free instant estimate of your home's value.
How Much Is My Home Worth?
EPC Checker
Find out if your home has a valid Energy Performance Certificate.
Check My EPC
Listing Monitor
Already on the market? See how your online property advert is performing.
Track Performance

Selling guides
Estate agent guides
Mortgage advice
Conveyancing guides
Property news

See All News & Guides

Selling guides

Estate agent guides

Mortgage advice

Selling without paying off mortgage

Conveyancing guides

Property news

Latest market news

Agent shortlist

HouseWorth

Is this your branch? Claim your page here.

Home
Estate Agents in Woking
Manners Residential

Manners Residential

3.8

56 reviews

Closes at 6:30pm

26 High Street, GU21 6BW

Manners Residential are an estate agent in Woking. They mainly list properties in GU22, GU21 and GU24. Over the last 6 months, they've listed 20 properties, with 6 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

Monday 9:00am - 6:30pm
Tuesday 9:00am - 6:30pm
Wednesday 9:00am - 6:30pm
Thursday 9:00am - 6:30pm
Friday 9:00am - 6:30pm
Saturday 9:00am - 5:00pm
Sunday Closed

View all details

Manners Residential Reviews (56)

Have you used this agent?

All (56)

Seller (3)

Buyer (3)

Landlord (11)

Tenant (13)

General (26)

P Magnussen

We have successfully sold our house in Woking through Manners Residential. From our first contact with Nick Griffiths through to exchange of contracts he has been there to advise, been completely professional, easily contactable and good humoured through a slow process. He is supported by an equally excellent team. I thoroughly recommend them.... Read more

Seller

16th Oct 2022 (2 years ago)

T Harley

Continually harassing renewals for a rolling contract which doesn’t require renewal . No efforts to make any improvements including security risks I’ve raised too.... Read more

11th Oct 2022 (2 years ago)

G Parmenter

This is the most unprofessional, unhelpful and useless estate agent I have ever come across. Avoid at all costs if you know what's good for you!!... Read more

5th Sep 2022 (2 years ago)

E Kilian

We have viewed two potential future homes and after the second viewing have found the best place for us. The Manners Residential really listened to our requirements and I tried to meet all of our wants and needs within a property. They are very knowledgeable and accommodating.... Read more

30th Jul 2022 (2 years ago)

Alice

5 hour round trip to view a property, only to be told when we arrived that it had already been let that morning. Really disappointing attitude towards clients - could have called to inform us and saved our time.... Read more

6th Jul 2022 (2 years ago)

E Ball

We had a great experience with Manners; after being let down by a few agencies we were lucky to view the property we did. The booking was confirmed on the day and Nick was incredibly helpful and filled us in on the local area and landlord etc. we had great communication between all members of the team. We also received a fantastic welcome box when we moved in!... Read more

5th Jun 2022 (2 years ago)

A Singh

Unprofessional staff better to stay away... Read more

4th Jun 2022 (2 years ago)

P Wilson

Rancid attitude... Read more

31st May 2022 (2 years ago)

C Cliff

I would give the very highest recommendation for Manners Residential! Manners have handled the letting of our home for nearly 20 years and during that time, there has not been a single issue or disappointment. Their service is professional and efficient, and the approach of the team is friendly and personal. Quite unparalleled.... Read more

Landlord

18th May 2022 (2 years ago)

C Richmond

I could not recommend Manners Residential enough.so helpful. From finding veting new tennats to going above and beyond .to helping sort problems sorting contractor's keeping me informed 100%+... Read more

Landlord

17th May 2022 (2 years ago)

S Archdeacon

Couldn’t praise them enough, myself and my partner are first time renters and our experience was smooth and stress free thanks to Manners! They answered all our questions and went above and beyond to ensure our move was perfect.... Read more

Tenant

17th May 2022 (2 years ago)

V (Billy)

I am on of the many (apparently) who had a bad experience with Manners. I'm not going to write my full story here but just the headlines. -> You will be treated as a contract and not as a human even if you pay every month on time and in full. -> Water meter was wrong and I was told to fix it instead of them (good luck with that during the pandemic) - In the end I managed to call Affinity Waters and fix it -> Internet infrastructure not properly manifested (had to take annual leave for several engineer visits until it got fixed) - I upgraded the infrastructure -> Electricity meter was at the basement of a shop which was closed during the lockdown and guess who had to pay extra because could not submit the readings -> Waste was not being collected for several months and had to keep trash inside otherwise there would be a health hazard -> If you make the mistake to rent with them, make sure to take detailed pictures of all the apartment right in the beginning. During check out, their independent assessor will find lots of minor things to take out of your deposit. And all will be markup prices. -> Make sure to use the "End of tenancy" cleaning service they suggest. Otherwise they will claim it is not properly cleaned and will not allow another company (besides the ones they trust) to clean the apartment. -> Due to lack of HGV drivers I was unable to dispose of a table and left it in the yard. I was expecting some sort of human understand after everything I had been through and the services I provided to the apartment (instead of the other way around). Yep, you guessed it, I was charged for that. -> The only reason I give 2 stars instead of 1 is because they are being transparent all way through. -> They will probably will respond to all negative comments on Google reviews asking for feedback in order to improve. Don't fall for it, it's just to show a good public profile. They will take advantage of your weak position and lack of law knowledge and housing market, especially if you are foreign. Good luck and consult a lawyer before agreeing to anything :)... Read more

Tenant

1st Nov 2021 (3 years ago)

R Jorba

This was my first time moving by myself and outside London. The whole team has been very professional, attentive, helpful and responsive. In less than a week I got approved for the flat and was ready to move in! Definitely the best experience with letting agents I’ve had in the UK. A special thanks to Sarah Shaw and Sally Pickford who are helping me all throughout my rental. I would 100% recommend Manners Residential.... Read more

Tenant

19th Oct 2021 (3 years ago)

C colleer

The Team at Manners are extremely helpful and will do anything they can in every possible way to support their customers. I can definitely recommend them.... Read more

21st Apr 2021 (3 years ago)

S Sole

I have used Manners Residential for decades and have always found them polite, professional and practical. I am grateful for the assistance they have provided to my family over the years... Read more

4th Feb 2021 (3 years ago)

N Harmer

During our two tenancies with Manners we found all members of the team to be extremely helpful and quick to reply. We didn't have many problems with the properties we stayed in, but when we did we able to resolve them with one of the team at Manners. Contracts and end of tenancy were made very straight forward, which at the end of the day is the most important thing when moving house.... Read more

Tenant

4th Jan 2021 (4 years ago)

W Dalen

The Team at Manners really have been fantastic, I highly recommend them!... Read more

22nd Oct 2020 (4 years ago)

Sean

Would not recommend. They are never on your side and never do anything to protect the customer, they only have the landlords and money in mind. Considering they are solely a letting agency, I was expecting a lot more from them. They are no better than other agents.... Read more

Landlord

3rd Oct 2020 (4 years ago)

C Einchcomb

I did not make a complaint at the time but after receiving an email of the property we viewed TWO MONTHS LATER I feel justified in doing so. My friend and I viewed a property in Knaphill on 28/07/2020. Our original viewing time was meant to be in the morning as we were viewing other properties in the area that day and had lined them up in accordance, I was emailed an hour beforehand telling me that this had been cancelled with no explanation as to why, I then rang their office to be told that they could only fit us in at 4.15pm, I informed them that this was an inconvenience to us as we do not live in Woking however we conceded because we knew that this was most likely the property we wanted. We waited the three hour gap in Woking to view this property and the estate agent was 15 minutes late. Once viewing we sat outside and decided that we would very much like to rent, we then rang their office WHILST STILL SAT OUTSIDE THE PROPERTY to be told IT HAD ALREADY BEEN LET EARLIER THAT DAY, not only this but we were not offered an apology just "it's already been let, can we help you with anything else? no? bye?". We of course were extremely disappointed and angry as we had wasted three hours of our time waiting to see it and thought we had found the perfect flat. My friend has now found a place of her own as she was on a time limit to move out, and now I am being emailed TWO MONTHS LATER to be informed that the place we WANTED is actually available? We are absolutely disgusted with the service provided to us by Manners residential and would like this to be passed on to Senior members of staff and would like a response.... Read more

Tenant

22nd Sep 2020 (4 years ago)

A D.

Very quick, professional service. Our agent Nick was very helpful- team had great communication going on and we always had someone to talk to if needed. Very happy and satisfied with the whole process- stress free!... Read more

26th Jun 2020 (4 years ago)

B Zemel

I've been having a great experience. I was looking for a property to rent and they were very helpful. They answered all our doubts quickly during the process. Nick, who has shown the place to us, was very kind and he's let both of us see the flat in person even though the coronavirus crises following apropriate safety measures. The flat is good and comfy also near town centre. We are very satisfated with this choice.... Read more

Tenant

18th Jun 2020 (4 years ago)

J Smith

Very poor service from this bunch, took a chance using them and did not pay off due to lack of knowledge and poor advice, would not recommend.... Read more

26th Jun 2019 (5 years ago)

K Tan

We have been relying on Manners Residential for over 15 years and their knowledge, professionalism and hard work have made our rental business a successful one. We depend on Nick Griffiths and his team to find good tenants and minimise any voids that may occur. This has worked well for us and the rental yields have been good. Nicky Manners and her team look after our tenants and that can be a thankless task. Both tenant and landlord depend on an effective intermediary to resolve issues speedily and fairly as things can go wrong and do. We certainly value the service that the Property Management team provide. For as long as we have the rental business, we will look to Manners Residential as our trusted agents. The fact that all the staff are such nice people is a bonus!... Read more

Landlord

17th May 2019 (5 years ago)

S Anderson

I've dealt with Manners since 2015 when I moved overseas and needed to rent out my property. Nick and the team have always provided a courteous, professional service and I have no hesitation in recommending them.... Read more

Landlord

25th Apr 2019 (5 years ago)

L Farnden

There are few things to improve within Manners Residential. First of all, communication between the members of staff and more efficient record keeping, because at the moment it seems that the left hand doesn't know what the right hand is doing and it doesn't leave a good impression on us as customers. Also, response time could improve as well. When sending a query over via email, sometimes we had to repeatedly send the same email or follow up by call after a week or so to get any response. Review revised after a prompt response from Nick from Manners with an apology and explanation. Thank you Nick for taking time to respond to the outlined points. I have now removed some of the comments thanks to a better understanding of the background. On a positive note, all the members of staff has always been polite and helpful both via telephone and during the viewing process (Mark was very helpful).... Read more

12th Feb 2019 (5 years ago)

O Hoyle

Having struggled with previous letting agents I was worried when it came to moving however Jeniffer & Mark provided fantastic customer service, the entire process was quick and easy. They are knowledgeable and friendly. Nothing was too much hassle. Couldn't recommend enough for renting a new property. I was very impressed that in most cases emails where replied to the same day.... Read more

Tenant

12th Jan 2019 (6 years ago)

R faisy

Would recommend this company and would definitely use them in the future.All of the people I were interact during my letting process were helpful, professional, always kept us in the loop and easy to contact.They responded almost instantaneously to any queries or requests I had. All in all, a great experience.... Read more

Landlord

17th Dec 2018 (6 years ago)

P Kalinowski

Fantastic service from Nigel, Daniella and Nick. Pleasure to deal with, thanks very much. Best agency in Woking, very professional and customer focused. Highly recommended, will be using them again. Many thanks.... Read more

12th Dec 2018 (6 years ago)

C Freitas

Always great service from Nick at Manners Residential. We have used them for several years now, and continue to recommend them to others... Read more

10th Dec 2018 (6 years ago)

T Stamp

We have placed our B2Let apartments with Manners Residential for many years now and never in that time have we regretted the decision. Their professionalism; depth of knowledge of the industry; advice and the fact they are always prompt in getting back to us with answers makes Manners the first choice for current or prospective landlords. Nigel and Nick have been particularly helpful to us - but in all honesty whoever you deal with, you will inevitably be met with friendliness and courtesy. Do not waste your time with other Letting Agents in Woking if you want peace of mind.... Read more

Landlord

8th Dec 2018 (6 years ago)

B Gilder

From the outset we communicated with Nigel mostly via email which he was prompt in replying to, all questions were answered. Once our offer had been accepted Jennifer took over finalising the signing over of the flat to us, everything went smoothly and any questions we had were also promptly answered and if she didn't know the the answer she would find out for us. Both were very friendly and happy to help.... Read more

Buyer

7th Dec 2018 (6 years ago)

M Hoffman

I have rented my first ever place via Manners Residential. It was nothing but a pleasure to deal with my consultant Mark. Once i have moved in, I have experienced a few issues with the property (all which could not be prevented, so it's not the agency fault). The Management team member, Julie, has been nothing but very proactive, understanding and supportive in the process of resolving those issues. I would strongly recommend them as an agency. They are big enough to have some great properties but also, they are small enough to still care about their clients (tenants in this case) experience. I hope our relationship continue being as good throughout my tenancy as they are now. Strongly recommend them :)... Read more

Tenant

22nd Oct 2018 (6 years ago)

A Nairn

Our properties have been served by Manners for several years and we cannot foresee a time when we would ever consider changing managing agents. Their efficiency, attention to detail and friendliness are as good as you will see in any business anywhere. But most of all we can trust them to do what they say they will. They are in 3 words "a class act".... Read more

Landlord

19th Oct 2018 (6 years ago)

J Jayasinghe

Excellent, Professional service.... Read more

11th Sep 2018 (6 years ago)

M Trimble

Very helpful and efficient team! Always ready and able to give advice and to help keep the process moving when renting a new property. Would definitely recommend... Read more

Tenant

11th Jul 2018 (6 years ago)

P bobs

I am only giving them 1 star as it is necessary to give them this to leave a review. Everyone I have dealt with directly have been abrupt , rude and absolutely useless. After our flat got broken into manners nor our landlord seemed to care (only about when the door was being replaced) . Nicky at manners has to be up there as 1 of the worst people I have ever had the misfortune of dealing with. Upon moving out of the property due to the break in, when I rang Nicky to inform her where the keys are she felt necessary to spend 10 minutes belittling me and listing reasons she is dissapointed in me as she was unable to find 1 set of keys in the property, by far the number 1 rudest "professional" exchanges I have ever had absolutely venomous woman. DO NOT RECOMMEND.... Read more

Tenant

4th Jul 2018 (6 years ago)

Paola

Competence, kindness, fast replay... Read more

3rd Jul 2018 (6 years ago)

T Sieler

Great agent to work with! We had only positive experience with Manners Sales Team for both of our lettings search with them. They showed us through several properties and were patient and not pushy at all. After moving in, their Property Management Team was always available and ready to assist with sorting out inquiries in a timely manner. Thank you Manners!... Read more

24th May 2018 (6 years ago)

M Smithson

We recently had the pleasure of dealing with Manners with our buy to let property that we purchased through another agent. We chose Manners because they are specialists in the private rented sector and their experience is vast. They clearly are market leaders with their marketing. They don't just find any tenant, they carefully selected the right one for our property. Thoroughly recommend them!... Read more

Landlord

11th May 2018 (6 years ago)

N May

Great company, great staff. What they don't know about property in Woking isn't worth knowing. Their Property Management department is exceptional and they always get things done quickly with the minimum of fuss. Thoroughly recommend!... Read more

11th May 2018 (6 years ago)

S Brown

Looking for a new home is hard enough without having to deal with all the plethora of estate agents in the town. But something was different about Manners Residential. They took the time to listen to my requirements, they let me look around the properties they took me too rather than rush me onto the next one. Good job guys!... Read more

11th May 2018 (6 years ago)

A Braithwaite

Really helpful staff, great service, good choice of service levels for reasonable fees. I would thoroughly recommend Manners Residential if you're looking to sell or rent your property..... Read more

11th May 2018 (6 years ago)

M Williams

I would have given Manners Residential 10 stars if I could!! They are excellent at what they do. Their advice is honest. Their fees are fair. I would certainly recommend them to anyone looking to sell or rent their home.... Read more

11th May 2018 (6 years ago)

S Barnes

Great experience. They really know how to look after you. Fees competitive, no hidden extras, everything explained from the offset. Also no surcharging of contractors invoices either which seems to be common place among some others in the town. What you see with Manners is what you get. Overall a fantastic service given by knowledgeable staff.... Read more

10th May 2018 (6 years ago)

A Leeming

I have dealt with many letting agents over the years but in my opinion Manners Residential is by far the best Woking property agency that I have ever had the pleasure to deal with! The staff are extremely knowledgeable, professional and above all courteous. Nothing is too much trouble for them and I always feel they have my best interests at heart when they dispense advice to me. Manners Residential have a clear and concise fee structure, which is vital for any Landlord to consider when selecting a trustworthy company to deal with such a high value asset like an investment property. Overall they have my full recommendation for any Landlord, experienced or not, who would like to use a great independent company. Edit: I have recently dealt with them on a sale of a property and they were just as efficient!... Read more

Seller

10th May 2018 (6 years ago)

H Landlord

Having dealt with a number of so called "agents" in Woking (mentioning no names but they lay in Commercial Way), I was recommended Manners Residential from another local Landlord. Best decision I've made. From the very start of our business relationship they have been professional and offered sound advice. I have recently increased my property portfolio and they helped me source suitable investment properties in the local area based upon their extensive local knowledge. Viva! Manners Residential - A truly excellent company!... Read more

Landlord

10th May 2018 (6 years ago)

T Mrs

If I could rate manners a zero I would the worst managing agent I've ever seen and I have dealt with a couple before. Never think of renting through them they are cheaters and not honest so as the maintenance people they send and you are gonna suffer, so stay away. And if you are a landlord don't think your property is in safe hands you will discover the bitter truth later and you will pay for it unless you don't care about the property you own.... Read more

10th May 2018 (6 years ago)

A Collins

Recommended to me by a friend. Staff are very professional, very helpful and quick to respond. I would definitely recommend.... Read more

15th Nov 2017 (7 years ago)

T Waggins

Worst service I have ever received. The people in the Woking office were rude and unhelpful. Took 2 days of phone calls to get any information on an offer I made. Just to be usurped by an offer that was made after mine. I suggest avoiding them and use other estate agents in the Woking area to anyone else who is looking.... Read more

Buyer

5th Oct 2015 (9 years ago)

C Gibson

Worst service I have ever received. Made an offer. Had to wait days for a reply. Just to be told an offer after mine had been accepted. Absolute joke. Would never use them again.... Read more

Buyer

5th Oct 2015 (9 years ago)

A Way

I had a positive experience of using Manners to purchase and to let a property. They provided a friendly, personalised service, responded to my requests promptly and never needed chasing. Well worth considering if you're looking to sell or let.... Read more

Seller

16th Aug 2015 (9 years ago)

L García

NEVER EVER RENT WITH THEM! I am writing on behalf of someone else. Following the review from Andrew Hunt I would never let the person directly involved with you write it because they would not be safe. They LITERALLY rip you off! I have worked with at least 3 agencies now and none has charged me AS MUCH MONEY AS they have. They ask you to pay for every little, tiny thing. It is appalling to see that they can get away with the way they work. If I were you, reading this, I would work with anyone else except for them. In fact, the current agency I am involved with is charging so little it makes it even more ridiculous that I went through all the nonsense with them! If they ran out of business, then they would realise that IT IS NOT OKAY to charge people the abusive amounts they do. We are working to be able to live, not to pay estate agent fees. Do not do business with them! You will regret it! All I have stated here is true.... Read more

Tenant

12th Aug 2015 (9 years ago)

V singh

I had a very good experience with Manners Residential based in Woking. The Woking staff are very kind, polite, professional and above all very helpful especially Nigel and Clare. Would definitely recommend to friend & family. Keep up the good work. Thanks, Vivek... Read more

23rd Apr 2015 (9 years ago)

S Ahmed

I absolutely agree with Andrew. Very unprofessional and know nothing about what they are doing. Showed me the property and I liked it and went ahead and made an offer and apparently got declined by the Landlord. LOL felt like I applied for a mortgage or a credit card. Where the real case was the agent had seeked another prospective client of his choice. My response: You have no record because Mr. N G (your agent) has not put it on the system. We viewed the property on the 11th of December 2014 with Mr. N G at 11:30 AM, came home after that and filled up the Application for Tenancy and Guarantor Application and sent it out through email by 12:45 PM that very day. If you are the owner then I would like to know why our offer was not put through. I have all my emails and application forms as proof.... Read more

Tenant

15th Dec 2014 (10 years ago)

A (Rew)

Manners Residential were nothing but trouble from the start. I wrote an accurate review about my terrible experience with this company 15 months ago. Manners Residential initially contacted me about it at the time, obviously not happy that I had thought to actually write down the things they get up to & the way they do business but because I had written evidence of this at the time they quickly backed down knowing they could do nothing about it. Fast forward 15 months later and they are trying again. Just got a special delivery letter just a few days ago regarding it. This time they are in luck because I have since thrown away my documentation so now if they try to make a legal issue out of it I am no longer able to prove my words as true. However I can still state the following. If you take a letting with this company you may find that they have compromised morals, you may find yourself given 2 months notice to leave the premises regardless of keeping fully in line with your tenancy agreement (i.e. home in good condition and rent always paid on time) even if your tenancy runs out in 3 months, you may find yourself only getting a slice of your deposit back even though the only damage found was a broken bolt from an attempted burglary (which you reported), You may find that they arrange viewings for potential new tenants at 18:30 and then don't show up until 21:10 expecting to be let in. You may find that they will just turn up at your home one day without notifying you even though they have to contact you first & give 24 hours notice. But one thing they certainly will do is not only will they threaten you with legal action if you write a review of them that they are not happy with. They will also threaten legal action against your family whom have done nothing to oppose them. Somehow me writing a review under my own name upset this company so much that it has prompted them to threaten legal action against my wife as well, who has done nothing to upset this company. This is one thing I can prove as I have the document addressed to my wife. But this company seems to be the sort of company that acts how they want & then thinks later. And that is a shame. My advice is, save your money & a lot of unnecessary hassle. go to a professional & reputable agent. don't go here.... Read more

Tenant

10th Feb 2014 (10 years ago)

C Jck

I was recommended to Manners Residential by a friend who used them to rent out their property recently. I was looking to buy a house to rent with some money I'd inherited and since they are both a Letting agent and involved in 'buy to let' they seemed like a sensible choice. I was not disappointed! James was extremely knowledgeable and helpful not only with the purchase of a very suitable property but also in finding me a good tenant. The whole process took less than 2 months as James has existing landlords on his books who want to sell their rental property. The staff were all pleasant and friendly and overall it was a very good experience dealing with Manners Residential.... Read more

Landlord

29th Jan 2014 (10 years ago)

...

% of asking price: We cannot show these stats publicly. To view these, you'll need to create an account.
Average sale time: We cannot show these stats publicly. To view these, you'll need to create an account.
Fee: We cannot show these stats publicly. To view these, you'll need to create an account.