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  1. Home
  2. Stirling Ackroyd - Woking
Stirling Ackroyd - Woking Logo

Stirling Ackroyd - Woking

Opens tomorrow at 8:30am
4 Commercial Way, GU21 6ET
Stirling Ackroyd Woking: Your trusted agents at Commercial Road! With 25+ years experience, we handle residential sales and lettings. Located just over 20 miles from London, Woking is a growing, family-friendly town known for its green spaces and art facilities. Enjoy diverse shopping, dining, and entertainment options in Woking Town Centre, including a cinema and New Victoria Theatre. Explore well-known high-street brands at Woking Shopping Centre, along with popular pubs and bars.

Opening hours

  • Monday 8:30am - 7:00pm
  • Tuesday 8:30am - 7:00pm
  • Wednesday 8:30am - 7:00pm
  • Thursday 8:30am - 7:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 8:30am - 5:00pm
  • Sunday Closed
View all details

Stirling Ackroyd - Woking Reviews (94)

Have you used this agent?
  1. 93% 5/5 Stars
    93%
  2. 3% 4/5 Stars
    3%
  3. 2% 3/5 Stars
    2%
  4. 0% 2/5 Stars
    0%
  5. 2% 1/5 Stars
    2%
All (94)
Seller (26)
Buyer (15)
Landlord (9)
Tenant (19)
General (25)

K Panayi

5/5 Stars
Was so happy with my service with them. Lilly especially has been fantastic right from the first phonecall I made to her right to this present day. All the team have been so helpful and caring and have continued to do so. Would highly reccomend.... Read more
1st Mar 2024 (11 mo. ago)

P Adolphus

5/5 Stars
Excellent service throughout the process. A number of potential tenants were brought to my attention in a very short space of time. Good feedback. Thank you.... Read more
Landlord
5th Feb 2024 (1 year ago)

E Wilde

5/5 Stars
We recently took on a rental property through Stirling Ackroyd in Woking and had the pleasure of dealing with a lovely team of people. We have never rented before and Alex guided us through every step and could not have been more helpful, professional and prompt in replying to all our emails, phone calls and requests. If ten stars were an option, that is what we would award them! Emma Wilde... Read more
Tenant
9th Jan 2024 (1 year ago)

W Candelent

5/5 Stars
Lilly and Max were incredibly supportive and gave us all the information we needed during our move. Both were attentive and generous with their time, ensuring a seamless transition between properties.... Read more
3rd Dec 2023 (1 year ago)

P Bennett

5/5 Stars
Woking Office Shona West managed and project managed a very substantial and complicated home flood insurance claim , which took 9 months to complete. She consistently addressed and followed up with Insurers and communicated and appraised us of progress. Her suppliers were excellent as was the main contractor Westworks and team, who put the house back together. We have worked with Shona for the past 5 years who has delivered outstanding service for which we are most grateful. Within two weeks of completion of all works, Shona and her team successfully secured a new tenant on a 3 year lease, which is incredible. Many thanks to Shona West and the Woking team. Sincerely, Clive and Adele Bennett... Read more
Landlord
19th Nov 2023 (1 year ago)

G Davies

5/5 Stars
We have received an excellent service, particularly from Shona West, who has been absolutely amazing.... Read more
14th Nov 2023 (1 year ago)

Y Pearson

5/5 Stars
Really pleased with the service from Anna who supported through my sale. I had regular updates from her and the team, and she went over and above for my buyer. I would use them again.... Read more
Seller
14th Nov 2023 (1 year ago)

C Milne

5/5 Stars
Highly recommended. We were very happy with the service provided by Anna Doyle and the team (Matt and Lily) at Stirling Ackroyd (ex Waterfalls). Anna is experienced and highly professional and made every effort possible to get our sale completed satisfactorily. Thank you Anna et al!... Read more
Seller
7th Nov 2023 (1 year ago)

M Borah

5/5 Stars
The communication was excellent from start to finish, and we are extremely pleased with our overall experience. Lily provided valuable assistance and consistently responded promptly to any questions or inquiries we had... Read more
1st Nov 2023 (1 year ago)

J elisi

5/5 Stars
I wish to commend Stirling Ackroyd in Woking for their integrity and skill in dealing with my flat sale. At all times they have been honest open and have kept me informed and I have been impressed by this service. Lily Algar, has especially, dealt with my sale and she always been ready to help and deal with issues to ensure everything was as smooth as possible. She seems a very talented Estate Agent. Also, Matthew Parr and Anna have been very professional.... Read more
Seller
15th Sep 2023 (1 year ago)

Unknown

5/5 Stars
I recently just went through Stirling Ackroyd to rent a new property and couldn’t be happier. Lily was amazing from begging and throughout and was at the end of the phone for any questions I had. Would highly recommend!... Read more
Tenant
12th Sep 2023 (1 year ago)

J Elford

5/5 Stars
I have very recently begun renting a property through Stirling Ackroyd who have been exceptional throughout the process. I have predominantly been speaking with Max and Lilly who have ensured a flawless and smooth transition from start to finish. They have consistently proven their dedication to helping at every step and have been generous with their time and support. It has been a pleasure renting through Stirling Ackroyd and I highly recommend them. Thank you again for everything!... Read more
Tenant
7th Sep 2023 (1 year ago)

N John

5/5 Stars
I recently had the pleasure of working with Stirling Ackroyd during my move, and I am very happy with their service. From the moment we first viewed the house with Lilly, their agent, to the seamless move-in process, everything was handled with professionalism and honesty. Lilly, especially, stood out for her upfront and transparent approach. Her honesty was refreshing and played a big part in making our decision-making process smooth and stress-free. It's rare to find an agent who genuinely cares about the clients' needs and goes above and beyond to ensure a positive experience. Moreover, this culture of honesty and helpfulness extended beyond Lilly to other members of the Stirling Ackroyd team we interacted with. Everyone we spoke to was friendly, well-informed, and eager to assist us. While there was a minor misunderstanding about a piece of furniture, it hasn't caused much concern on our end. In conclusion, I recommend Stirling Ackroyd for their outstanding service and commendable team. Lilly's integrity and dedication, along with the professionalism of the entire staff, made our move-in a memorable and positive experience. I am more than happy to provide this well-deserved review and spread the word about this exceptional real estate agency... Read more
24th Aug 2023 (1 year ago)

M Hawkes

5/5 Stars
We have recently used Stirling Ackroyd Estate Agents in Woking (previously Waterfalls) to sell our beloved property and the Sales Team led by Matt, Lily and Anna have been excellent throughout. Our situation has not been straightforward, but Matt has been excellent, and we have been grateful for his support, professional advice and guidance throughout, and Lily and Anna have been fantastic in their day-to-day dealings with us, reliably keeping us informed at all stages of progress, understanding of our concerns and proactive and professional in dealing with problems and queries as they arise. As well as being a pleasure to deal with, they have all provided us with an excellent quality of service – thank you!... Read more
Seller
26th Jul 2023 (1 year ago)

Z Sharpe

5/5 Stars
The communication was great throughout and generally we were just very pleased with our experience of buying a house with these guys. Anna was really helpful and made our first time buying as straight forward as possible. We would come back and can recommend!... Read more
Buyer
24th Jul 2023 (1 year ago)

H Turnbull

5/5 Stars
We were delighted to find the house we were interested in buying was managed by Waterfalls and we are very happy with their service. Our agent has been Anna. Approachable, friendly, efficient and reliable. We really appreciate her experience and knowledge. A real asset in the whole process. Helen... Read more
Buyer
11th Jul 2023 (1 year ago)

G French

5/5 Stars
This review is for Nisha Mazhar specifically! We’ve been at our rented flat for almost 3 years and have raise numerous complaints to the previous property managers with very little action every being taken. One ongoing issue was of a silverfish infestation that was present before we moved onto the property. Nisha has gone above and beyond since taking over the property manager duties and organised the issue to be handled as soon as we raised it to her, even going so far as to mention some home remedy options that we could implement whilst we waited for the pest control appointment. We’ve dealt with around 5 property managers in our time here, but Nisha has been the only employee that has taken the time and initiative to respond to our concerns with understanding and efficiency. She is an absolute asset to this company and has single-handedly restored our faith in Waterfalls as a company, which was lost due to the previous property managers’ poor handling of communication and complaints. A huge thank you to Nisha for her dedication and hard work!... Read more
Tenant
5th Jul 2023 (1 year ago)

M Matthew

5/5 Stars
We wanted to take a moment to express our deepest appreciation for your exceptional assistance in helping us find and purchase our new home. Your expertise, guidance, and unwavering support were instrumental in making this significant milestone a reality. Matt, Anna and Lily have been great!... Read more
Buyer
28th Jun 2023 (1 year ago)

Anonymous Tenant

1/5 Stars
Worst agent I've ever seen, extremely unprofessional, never answer your call, shown you to the unit already let by others. Late to viewings and last minute cancellation. Avoid at all cost.... Read more
Tenant
13th Jun 2023 (1 year ago)

B martonalt?

5/5 Stars
My experience with Waterfalls in Woking is extremely flawless. Even though I recently moved to the UK thus no idea about the rules and process for renting staff, Sue from Waterfalls in Woking took care of me and family great and really appreciated for her professionalism, patience and endless support. She helped us in every steps of the Rental process by explaining each steps very carefully. Also, she answered my all questions as well as she was reachable and responsive even her time-off. Nisha from Woking Office helped us a lot regarding the documentation and relations with the landlord. Even all people in the office were very friendly and helpful when I stopped by. To Sum up, I am so happy to work with Waterfalls because they are so helpful, honest and professional. Extra thanks for Sue because we could not have done many things without her help. Strongly Recommended!... Read more
Tenant
24th May 2023 (1 year ago)

R Evans

5/5 Stars
I cannot thank Lilly enough for her help in securing my new property. From the moment I first spoke to Lilly, she completely put me at ease and was extremely helpful and patient from the start. She has been super reliable and efficient in answering all my questions, keeping me updated throughout. Lilly has been super friendly, kind and gave me total confidence. I’m so grateful- it’s been a long and tiring search but Lilly has been a breath of fresh air. A total credit to your branch.... Read more
31st Mar 2023 (1 year ago)

T Sensharma

5/5 Stars
We were looking for a property in Surrey and engaged with Stirling Ackroyd Estate Agents. Our agent Alex was superb. He was very personable, reliable, really understood our requirements and made every effort to find us the right home at the right price. Highly recommend Stirling Ackroyd as an estate agent.... Read more
22nd Mar 2023 (1 year ago)

K Starzyk

5/5 Stars
Absolutley amazing service. We bought a property with them, the process was well explained and easy. The team were very professional and they kept us updated. I would very much recommend, and I will for sure use them again in the future!... Read more
Buyer
18th Feb 2023 (1 year ago)

U Jamil

4/5 Stars
I was moving from London to Woking and Alex from Stirling sorted me out well into letting an apartment; he corresponded well and assisted in all formalities of the contract. Particularly, he was available to answer any quick questions and ensured the onboarding was smooth as possible.... Read more
Landlord
12th Jan 2023 (2 years ago)

B Rose

5/5 Stars
We are returning clients and Anna is professional to the core! Thanks again... Read more
14th Dec 2022 (2 years ago)

SP

3/5 Stars
We let our property our through Waterfalls, Woking. Very disappointed with their services because they were not proactive or communicative and didn’t seem to care. I would not recommend them at all. Sounds like the sales side of their business is much stronger than the lettings side. ????... Read more
Landlord
28th Oct 2022 (2 years ago)

I mair

5/5 Stars
We sold our property through Waterfalls. Anna Doyle and Matthew Parr have been absolutely fantastic in making the whole process as smooth as possible. Despite a number of hiccups up and down the chain they worked really hard with all involved to ensure the sale went to completion. Their professional and calm attitude really helped in what became a pretty stressful time. We are very grateful for the time they took keeping us informed of what was happening and for answering our calls whenever we needed reassurance. We have no intention of moving again for a long time but if we do we will definitely use Waterfalls and will not hesitate in recommending them to others.... Read more
Seller
4th Oct 2022 (2 years ago)

A Oates

5/5 Stars
Shona looked after me through the whole process of becoming an "accidental" landlord. Waterfalls have great links to their maintenance contractors and the whole process for me of renovating my property for letting was smooth. I was well informed throughout.... Read more
Landlord
26th Sep 2022 (2 years ago)

Anonymous Tenant

3/5 Stars
Worse estate agents I've ever dealt with. Understaffed and not interested in anything other than taking your money. They won't even reply to emails... Read more
Tenant
17th Aug 2022 (2 years ago)

M Willis

5/5 Stars
We received a brilliant service throughout with Waterfalls, we were buyers of a property listed with them, Anna and the team were professional and supportive from the first viewings right through to completion. Would fully recommend to anyone in the area as the service they provide to prospective buyers was unrivalled compared to many others which does make a big difference in what can be a very difficult process. I hope not to move for a long time but when I do Waterfalls will certainly be my first call!... Read more
Buyer
23rd May 2022 (2 years ago)

S Ghosh

5/5 Stars
Here to say a massive thank you to Max and the rest of the Stirling Ackroyd Team who helped my wife and I complete formalities and move into an apartment in Woking. Max was extremely helpful and patient right from the start, while answering and clarifying numerous doubts. He was reassuring every step of the way and helped us get a flat that is beyond our expectations. We are delighted with the service we received, and would happily recommend Stirling Ackroyd to people. Thank you very much :)... Read more
Tenant
18th May 2022 (2 years ago)

D Othmann

5/5 Stars
Great service and excellent communication throughout from Matt.... Read more
18th May 2022 (2 years ago)

Laura

5/5 Stars
I have nothing but good things to say about Stirling Ackroyd in Woking, particularly Max who was my Lettings Agent. If it wasn't for him and his efforts throughout my property search I wouldn't have found this wonderful flat that I'm sitting in as I type this. He was very attentive and professional, answering my queries and keeping me up to date at every stage. I've had some really poor experiences with estate agents in the past but Max has broken that cycle. I'm pleased I went to SA and would highly recommend them.... Read more
Tenant
16th May 2022 (2 years ago)

T Pothecary

5/5 Stars
After viewing many properties and let’s just say some less than capable agents it was a breath of fresh air meeting Shona! Knowledgable, friendly, kind and extremely helpful with my move. A Swift and speedy procedure with waterfalls keeping me informed throughout the process.... Read more
Tenant
12th May 2022 (2 years ago)

D Moran

5/5 Stars
Max offered a personable and attentive service. Made the entire process seamless.... Read more
14th Apr 2022 (2 years ago)

C Fernandes

5/5 Stars
Great as always!!!! Highly recommended!... Read more
16th Mar 2022 (2 years ago)

B Maynard

5/5 Stars
Very helpful and caring. Wouldn't want to buy or sell with anyone else. Anna went above and beyond to help get our purchase completed.... Read more
Buyer
1st Mar 2022 (2 years ago)

R Lacy

5/5 Stars
Waterfalls have been amazing throughout the purchase of a property in Woking. The service I received at every stage was professional but personal, a noticeable difference from other local agents. Anna Doyle was outstanding throughout the whole process, fantastic communication and excellent responsiveness, I cannot thank her enough. I would not hesitate to recommend Waterfalls to anyone in the area and will definitely be using them again when the time comes to sell!... Read more
Buyer
21st Feb 2022 (2 years ago)

A Raza

5/5 Stars
The process was very smooth and the advice and guidance they shared was very helpful! I would definitely recommend Waterfalls... Read more
14th Feb 2022 (2 years ago)

K Campbell

5/5 Stars
I approached Wateralls after being very unsatisfied with another local agent. My property had been sold twice but because due diligence and simple communication was not followed they fell through. I cannot say that about Waterfalls. Just the opposite! I have been so very happy with their professionalism, continuity and most of all honest communication. The personal service I have received and outstanding work especially from Anna Doyle, has been second to none. Thank you, and to all the team! You are amazing!... Read more
Seller
27th Jan 2022 (3 years ago)

J Kipling

5/5 Stars
Anna Doyle was very professional and communication was very good.... Read more
18th Jan 2022 (3 years ago)

K Camm

5/5 Stars
We dealt with Waterfalls during the purchase of our new property, they were very professional and responsive during some very stressful moments. Anna in the Woking branch really went above and beyond to get us over the line, while dealing with a very long chain. We certainly would look to use Waterfalls in the future if we moved again. Many thanks to the whole team, especially Anna.... Read more
Buyer
14th Jan 2022 (3 years ago)

D Adeniyi

5/5 Stars
The sale and aftercare team were professional and understanding of our needs. They made our journey to a new home worry free, which made us focus on other aspects of the move. Highly recommended.... Read more
Seller
9th Dec 2021 (3 years ago)

L Kelly

4/5 Stars
Office and staff are wonderful and friendly, dealt with a query promptly. At times it feels that some staff are a little rushed, but don't let that put you off.... Read more
4th Dec 2021 (3 years ago)

L Meyler

5/5 Stars
Everyone we dealt with at Waterfalls was professional, friendly and efficient, no matter what their particular role was. We felt well looked after and above all we appreciated their expertise and were confident that we could trust their advice. We followed their recommendations and the result was a smooth process and progression through from sale to completion. I would also say that their various online marketing tools are very good and well executed, while communications and updates were efficiently handled.... Read more
Seller
2nd Nov 2021 (3 years ago)

K Ng

5/5 Stars
Waterfalls has been great, Anna was a star from start to completion, we had a few difficulties along the way but she was extremely professional and responsive throughout, could not have picked a better agent to help us with our first home.... Read more
Buyer
28th Oct 2021 (3 years ago)

B Horizon)

5/5 Stars
All the team at Waterfalls Woking branch have been excellent in connection with the sale of my late mother's property. Very professional in all aspects of the sale with great communication between all parties. Matt Parr and Anna Doyle were particularly helpful and went the extra mile ensuring that everything went smoothly from the start, right through to completion. I would thoroughly recommend them to anyone who is buying or selling a property in Woking and the surrounding area.... Read more
Seller
29th Sep 2021 (3 years ago)

B Webster

5/5 Stars
Fantastic service all throughout our purchase. Excellent communication throughout, at every stage. Shout out to Anna for all her help!... Read more
Buyer
23rd Sep 2021 (3 years ago)

L Baldock

5/5 Stars
We rented through Waterfalls for the last 3 years and they were exceptional in this role. We recently completed our purchase of the property also through Waterfalls. Shona West was our primary contact and she was fantastic. Pro-active and supportive throughout. We can't thank her enough for making the whole process as smooth as possible!... Read more
Buyer
13th Sep 2021 (3 years ago)

C o'Connell

5/5 Stars
Moved from Ireland to Woking last month. Max at Woking townends was so helpful from start to finish with helping me and my partner find the right home at the right price. Due to sorting the rented property from outside the country during COVID, Max gave us many pictures and videos and reassured us of the quality of the lease. He assisted us throughout the referral process and had the property ready for us upon arrival. Max and the rest of the team at Townends (Rich and Zac) helped us in the final stages of getting the property as well as moving our bags with us to the new lease. They were all genuine, kind and very helpful lads who were with us from start to finish of our move. Have and will continue to recommend to family and friends. 10/10... Read more
Tenant
18th Aug 2021 (3 years ago)

J Ho

5/5 Stars
I'd like to express my gratitude to Max and Richard for their excellent services in helping me to find an accommodation in Woking in a short period of time. They are patient in answering all my questions while handling the tenancy agreement and other paper works. They are professional, helpful and efficient. Thank you very much!... Read more
Tenant
22nd Jul 2021 (3 years ago)

K Buckingham

5/5 Stars
We rented a house for 3 three years through waterfalls and have always found everyone to be extremely helpful and professional. Apart from once during our quarterly inspection where I was told it was unacceptable to have leaves in my garden in October after the trees lost their leaves, perhaps I should have been stood under then tree with a bucket to catch the leaves as they fell. Anyway, recently the boiler broke and Bel, the property manager, was great at trying to get it fixed as quickly as possible and even offered us the use of her shower while we waited as we had no hot water. It was very kind of her and is the true definition of going above and beyond. Thank you to everyone at Waterfalls for a stress free rental experience!... Read more
Tenant
10th Jul 2021 (3 years ago)

W Powell

5/5 Stars
We Purchased our home 4 years ago through Waterfalls and when it came time to sell they were our first choice!! Again their service we outstanding, massive thanks to Anna in the post sales team who helped keep things moving forward - Anna’s responsiveness was was incredible!! Thank you to the team at Waterfalls!!! Would highly recommend!!!... Read more
Seller
6th Jul 2021 (3 years ago)

L Rampton

5/5 Stars
We cannot thank Kevin and Zack enough or sing their praises too highly. Kevin is so kind, personable and reliable. He inspired confidence in us throughout, as indeed did Zack. They are both so professional, always kept us updated and patiently responded immediately to all our requests. It has been a total pleasure to do business with Townends.... Read more
5th Jul 2021 (3 years ago)

A S

5/5 Stars
We have recently sold and bought the house through Waterfalls. The staff there is very professional and happy to go an extra mile to help the client. Would recommend Matt and Anna - deal with them and you will not be disappointed.... Read more
Seller
1st Jul 2021 (3 years ago)

Amrik

5/5 Stars
We recently purchased a property with Waterfalls and received superb service throughout the process. Every staff member was friendly, professional and thoughtful in helping us find our home. Thank you Waterfalls!... Read more
Buyer
24th Jun 2021 (3 years ago)

Jasmin

5/5 Stars
Very pleased with the service provided by Anna Doyle. All very warm and very touching. Would definitely recommend her.... Read more
24th Jun 2021 (3 years ago)

M Coomber

5/5 Stars
Excellent service throughout. Advice on preparing the property for sale, marketing, price achieved and management of the process, were all exemplary. Highly recommended.... Read more
Seller
24th Jun 2021 (3 years ago)

A Sheehan

5/5 Stars
We recently sold our Woking property through Waterfalls, after being impressed in buying it through them a few years before. The entire team provided excellent service throughout, they managed to quickly find buyers and managed the post sales process really well. Would definitely recommend.... Read more
Seller
21st Jun 2021 (3 years ago)

O Smith

5/5 Stars
Rented a property through waterfalls for 18 months, Received a great service start to finish, Bel the property manager dealt with any and all issues I had during my time in the property with great service so thank you to her!... Read more
Tenant
17th Jun 2021 (3 years ago)

J Fellows

5/5 Stars
We had a really good agent in Anna, who moved quickly so we could secure our property and move in swiftly. Excellent customer service and feedback.... Read more
10th Jun 2021 (3 years ago)

M wade

5/5 Stars
We were lucky to have Anna take care of us in our search for our new family home. She helped take the stress out of finding a new property and was there even on her days off to answer any queries we had. Nothing was too much trouble for her. She helped us through every step of the tenancy agreement, myself or my partner could not fault her atall. Thank you Anna!... Read more
Tenant
20th May 2021 (3 years ago)

Víctor

5/5 Stars
Anna in the Woking office was always available and help me a lot when I was looking for a place to live in Woking. She made the whole process really easy and even managed to speed up my move to the property. I recommend Townends and specially Anna to anyone!... Read more
Tenant
15th May 2021 (3 years ago)

L Kendall

5/5 Stars
Tireless dedication, endless positivity and successful results!... Read more
12th May 2021 (3 years ago)

M Richardson

5/5 Stars
With Kevin's excellent assistance in the sale of our property we went from initial marketing to completion in an amazingly short time. The whole process was professionally handled and would highly recommend.... Read more
Seller
12th May 2021 (3 years ago)

J Varney

5/5 Stars
Kevin in the Woking office was a breath of fresh air. Incredibly personable and made the whole process so much easier. Thoroughly looking forward to moving into our home, and would recommend Townends to anyone!... Read more
Buyer
27th Apr 2021 (3 years ago)

P Dixon

4/5 Stars
In the short time we have had Bel Smith as our property manager we have found her to be both professional and responsive and quick to resolve problems.... Read more
Landlord
23rd Apr 2021 (3 years ago)

L S

5/5 Stars
I recently completed a property purchase with Waterfalls and they were very friendly, helpful and efficient throughout the whole process. Would highly recommend.... Read more
Buyer
18th Apr 2021 (3 years ago)

S Abbott

5/5 Stars
We were looked after by Anna Doyle and we couldn’t recommend her and the Waterfalls team more! After looking for over a year, the team stuck by us and helped us to find our dream home. For which we will be forever grateful! Waterfalls genuinely cared for us as customers and maintained fantastic communication at all times. As a buyer, you do rely on the agency to represent you well to the sellers and we were always confident that Waterfalls would do exactly that. Not only did Anna keep in touch with us throughout the buying process but even after our offer had been accepted, all the way through to completion. It made the experience exciting, enjoyable and smooth sailing. Overall, a great experience and one that we’ll look back on with fond memories.... Read more
Buyer
17th Apr 2021 (3 years ago)

S Thornton

5/5 Stars
Really lovely experience with Townends, will continue to use as very professional.... Read more
9th Apr 2021 (3 years ago)

S Hardy

5/5 Stars
Whilst trying to find a flat to rent I contacted various agencies in Woking . By far the best were Townends, primarily due to Anna, who came back to me immediately, was always at the flats before me, always knew detail of each flat and was just extremely professional and friendly ! Big thank you to her for finding me a great flat for me and my son. Would highly recommend !... Read more
Tenant
8th Apr 2021 (3 years ago)

C Newton-Brown

5/5 Stars
Just sold my house with Waterfalls, they made a difficult process so much easier. Both Anna and Matt are extremely professional but friendly with an understanding of the stresses that come with buying and selling property. I cannot recommend Waterfalls estate agents highly enough.... Read more
Seller
25th Mar 2021 (3 years ago)

S Finnigan

5/5 Stars
Matt was fantastic throughout our sales process and also in our purchase. We will use Matt on all of our future sales.... Read more
Seller
7th Mar 2021 (3 years ago)

V Rivet

5/5 Stars
I recently rented out my flat through Waterfalls Woking dealing with Shona West in the process and would have no hesitation in recommending her. She was extremely professional and very reactive, patiently guiding me though the tenancy agreement, deposit, inventory and check in stages of the process happily making suggestions where appropriate.... Read more
Landlord
22nd Feb 2021 (3 years ago)

G Nuttall

5/5 Stars
From the moment we inquired with Waterfalls regarding putting our house on the market, to the point of completion, we couldn’t have had a more positive experience. The team members we have had contact with (namely Ben, Anna and Alison) have all been professional, personable, reliable and responsive whenever we had a query. No house move is stress free, but Waterfalls certainly helped it be a far smoother experience than it could have been, had we decided to use a different estate agent. We wouldn’t hesitate to recommend them to friends and family. Thank you Waterfalls Woking.... Read more
Seller
13th Feb 2021 (4 years ago)

J Rasmusson

5/5 Stars
We had such a professional and positive experience with Waterfalls. It feels like a family run business, not the usual chains. Hannah led most of our communication and was very clear, efficient and helpful - as well as very personable and easy to work with. Great support from the wider team too, Matt, Alison and Anne. Thank you!... Read more
10th Feb 2021 (4 years ago)

F Wichmann

5/5 Stars
What a breath of fresh air Hannah Markall is! We have dealt with many estate agents over the years and Hannah and her colleagues at Waterfalls are head and shoulders above the rest. Hannah is clearly an excellent addition to the team at Waterfalls. She has been professional and responsive throughout our dealings with her thus far. We would highly recommend.... Read more
5th Feb 2021 (4 years ago)

M Todd

5/5 Stars
I rent a property through Waterfalls and deal mostly with Bel Smith, the property manager. She is always very professional and efficient. Highly recommend!... Read more
Tenant
2nd Feb 2021 (4 years ago)

C Pittman

5/5 Stars
My properties are with Waterfalls, Bel the property manager, was very efficient and professional.... Read more
Landlord
28th Jan 2021 (4 years ago)

Sally

5/5 Stars
I have used Waterfalls as my lettings agents for many years, they are always responsive, courteous and efficient. Katie and Rachael were brilliant, and Sue and Bel are newer but just as good. Shona has always sorted any queries promptly and efficiently, with a good sense of humour. I cannot recommend highly enough, I intend to continue using them as my agents for the foreseeable future.... Read more
Landlord
28th Jan 2021 (4 years ago)

J Scott

5/5 Stars
They made an almost impossible situation work, and they did it with kindness, honour, and charm. Thank you from the bottom of my heart.... Read more
9th Aug 2020 (4 years ago)

M peel

5/5 Stars
Brexit then Covid-19 but managed to sell! The house has been on the market a while but this was during challenging times. Kevin and Zack were our main contacts who always kept us updated with what was going on and also offering suggestions. We moved to Townends from Seymours and had a much better personal service. At Seymours we were just another number, at Townends we were treated like humans. The guys were very good in getting back to us, they would rather use the phone tp talk things through than email which added to the personal touch but they also confirmed any details in email. No problem in recommending the team... Read more
Seller
13th May 2020 (4 years ago)

R Bull

5/5 Stars
We used Waterfalls to sell our flat after having a great experience with them when flat searching. I would definitely recommend them - they're not your usual estate agents! Not only are the team dedicated and friendly to deal with, but all the extra touches really make a difference in the service. Can't thank them enough!... Read more
Seller
1st Apr 2020 (4 years ago)

M Jones

5/5 Stars
Matt has been absolutely lovely and professional whilst selling our house. He is genuine and works hard - a truly lovely guy!... Read more
Seller
20th Mar 2020 (4 years ago)

S Smith

5/5 Stars
We recently enlisted Waterfalls to sell our house. It was the best decision ever made. In woking there are some estate agents that are not the most honest of people who promise the world & more money for your property but just dont manage to pull it off. You can be rest assured you will only ever hear honest & sound advice from the team at Waterfalls. While they are all very friendly & efficient we had a lot of contact with Matt who is amazing. He was on the ball all the time & didnt miss a trick. We were so pleased with our outcome we recommended them to our neighbours. They sold in 2 wks ! another local agency had the very same house on the market for 7 months without any success. this speaks for its self A HUGE thank you to the team.... Read more
Seller
20th Mar 2020 (4 years ago)

L Daniels

5/5 Stars
Dan Fucco sold two of my properties in 2019 - his service and expertise is second to non - cannot recommend him too highly Lori Daniels... Read more
Seller
13th Mar 2020 (4 years ago)

D Oliver

5/5 Stars
We recently sold through Waterfalls and our sale was managed by Dan, who was excellent throughout. The process was smooth and efficient, our house was listed very quickly and the communication was great throughout. I found the online portal really useful as well. Whenever Dan checked in with me to update me on the sale it was clear he and his team were being proactive and keeping things moving along. I asked a lot of question as it was the first house we had sold and Dan was always willing to answer the questions and I trusted the advice he gave us. I would recommend Waterfalls and Dan without hesitation, they are a proactive and efficient agent. Thanks again to Dan and the team.... Read more
Seller
2nd Mar 2020 (4 years ago)

L Page

5/5 Stars
I put my flat on the market May 2019 with Townends Regents in Woking. Zach and Kevin have been true legends throughout. I had 4 buyers waste time but each time a buyer pulled out Zach and Kevin got viewings and another buyer very quickly. The 5th buyer was genuine and the sale went through. All through the entire process Zach, Kevin and Maxine worked tirelessly to chase people up and get things moving. More importantly they all took an interest in my journey and didn't treat me as 'just another property sale'. All went over and above the call of duty to get my flat sold. Best bunch and I would most definitely highly recommend them. It's not about cost all the time, customer service is invaluable and you definitely get fantastic customer service from Townends Regents. Thank you guys, I'll always be grateful for what you did for me ????????... Read more
Seller
28th Jan 2020 (5 years ago)

M Wilson

5/5 Stars
Excellent estate agent! Brilliant service from start to finish and in particular Kevin was very good, helpful and always available for any advice. Have tried many different estate agents in the past who were all poor so it as a breath of fresh air to recieve this customer service and support. Thanks you so much 10/10... Read more
20th Dec 2019 (5 years ago)

BeGrateful

5/5 Stars
Excellent service provided by Elle at the Woking branch. This young lady has gone out of her way to help me secure a property. She has been fantastic from the very start. Elle kept me posted all the way & took on added stress to help me. I cannot explain how grateful I am. She deserves an award. I was difficult sometimes and her kind words went a long way with me. I thank you Elle for all your hard work. Excellent customer service. All the very best.... Read more
14th Oct 2019 (5 years ago)

S Cockett

5/5 Stars
We've just sold a house with Waterfalls and they provided a fantastic service throughout. Brilliant team who provided great communication at all times and made sure to get the right people in for viewings instead of just focusing on pure numbers. Special mention to Dan who handled our sale and did an amazing job from first viewing to completion! Would definitely use again.... Read more
Seller
5th Aug 2019 (5 years ago)

S Babel

5/5 Stars
Its very difficult to find genuine and honest estate agents these days and I have to say, after multiple tries with different agents, I was pleased with the services offered by Waterfalls and Matthew Parr. We managed to complete the deal and appreciate the openness of communication when you are going through a lot of emotions. I hope you keep the same level of service as you grow. Cheers... Read more
18th Jun 2019 (5 years ago)

Anonymous Tenant

1/5 Stars
Townends are by far, in my opinion, the worst Estate Agency out there, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again. If you ever use this company then proceed with extreme caution. Dont expect to ever be called back once they have your money, don't expect property repairs to be dealt with without you chasing them persistently (over one month without hot water or heating in Dec/Jan time), dont expect documentation to be fully accurate, dont expect them to turn up to viewings but instead ask the current tenants to show you around. Do expect them to lie to put the Landlord to shame, even though they are at fault (as confirmed by the Lanlord) do expect your property to be left insecure when they have attended, do expect your property to be damaged when they have attended, do expect to speak with people who do not carry out actions they say they will. Do expect rudeness and disappointment from day 1...I could go on. Townends Woking, property management and rentals in particular, should be absolutely ashamed of themselves, the last 4 years dealing with Townends Woking has been a nightmare.... Read more
Tenant
15th Nov 2018 (6 years ago)

Anonymous Homeseller

5/5 Stars
Zack Brown came and valued the Flat with a fair valuation. He took numerous good photographs inside and outside to show the property in the best way possible. He kept me updated with progress reports and I feel that I was served fairly and honestly from start to finish by Zack. I can thoroughly recommend Zack Brown and Townends of Woking to work hard and sell any property based on my own experience. Joe Thompson Moodie.... Read more
Seller
26th Oct 2018 (6 years ago)
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