Waterfalls were agent for our recent sale and purchase. Throughout the entire process, they were responsive, professional and a pleasure to deal with. There was never any hard sell, or playing games that we have experienced with other agents. At no point did I have cause to question their honesty or integrity. I would have no hesitation to use Waterfalls again. Thanks to Matt, Anna and Steve, who did everything they could to make the process as efficient as possible.
Not the most friendly staff, they have quite a few nice properties but didn't seem to be interested in us purchasing one, we really had to insist hard.
I would like to thank Clarissa Crowther and other team members for their big help during the process of purchase of my first home and making it happen. Clarissa was great support updating information and guiding next step at every stage of the process. It was a great and pleasant experience with you all. Thank you very much.
Absolute WORST service ever from the WORST estate agents in Woking. I wanted to go through and rent a property and was told i was going to be rang back by the manager, but did they ever call back? NO . So i chased her up but every time i rang she was "on the phone" so we were told we were getting rang back but never did and then heard nothing else so went through a different agent. So basically they just didn't want to deal with us. AVOID AVOID AVOID
A thoroughly nice bunch of people to deal with, the full asking price of my property was achieved in the minimum of time too, I couldn't ask for a better outcome. I had some anxieties going into the sale of my property, but Foundations made the whole process a simple and pleasant experience, if I had to do it all again, I would choose Foundations without hesitation.
Bitterly disappointing service from such an unprofessional company.
After putting an offer on a property which was eventually accepted, I went on to apply for a mortgage and a suitable solicitor. Both were successfully found and my mortgage was approved.
Almost 2 weeks went past and no word from Foundations. They fail to reply to emails and so calling them is a must. After a few attempts of requesting the order of sale, we was still yet to receive it. 1 last call was made to ask why it hadn't arrived. Contact on the phone said that he would call back and find out what was going on. No return call was made and after looking on their website, we found that the property was taken down.
We cancelled our mortgage and solicitor and luckily did not have to forfeit any costs. But if we didn't make a decision to do this when we did, a £499 fee would have been paid to the bank and a £500 deposit to the solicitor.
I would strongly not recommend them to anyone, whether you are selling or buying. I agree with the other comments made, poor communication and lack of customer service.
What can I say! We wouldn't be where we are now without the guys at Seymours -particularly Jeff and Simon with their professional yet friendly manners. We sold and bought with Seymours and had a few hiccups along the way (not anyone's fault!) however throughout the whole process they were supportive and within a few hours each problem was dealt with accordingly. We were kept throughly informed of everything but with a feeling that the job was taken off our hands which was especially what we needed with a young baby! We can't sing your praises enough. Thank you for finding our dream home!
My wife and I bought our first house through Seymours in Knaphill and they were fantastic. We dealt with Jeff who took the time to understand our requirements and didn't waste our time taking us to properties that clearly wouldn't suit us, which I found so many other agents did do. 2 years later my wife became pregnant and we decided to up-size. Following our great experience with Seymours when we bought, we decided to entrust them with the sale, and they didn't disappoint. Mark visited to value the property and was extremely nice and professional, taking the time to explain why he had come to the valuation he did and showing us various comparable properties in the area. Within 1 week they had an offer for the full asking price which we accepted, and made a handsome profit in the 2 years of living there. They made the whole experience simple with no stress which was exactly what we needed during the pregnancy. I cannot thank Mark and Jeff enough. It was a pleasure using them and I recommend them wholeheartedly.
We bought our very first house last year with the help of Mark Stanbridge. Throughout the whole process Mark was incredibly helpful and did a lot of hand holding, thank you very much Mark.
Bad service and unreliable as a managing agent who consistently cuts back on the service provided despite charging a premium. One of their agents in particular seems to forget that he is there to serve the customer, not intimidate them. I would avoid.