A huge thank you to Amy White at W H Brown Harrogate office who went out of her way throughout to make sure my purchase went as smoothly and swiftly as possible. Amy constantly keep in touch with updates and she was always available for any questions I had. Amy and the rest of her team were a pleasure to deal with.
Very very poor service. We wanted to get a property quickly and they assured us we could have the keys in a few days. We were up to speed with everything! gave the desposit super early, filled in all the relevant forms and even chased up our references and reference checking people ourselves to make sure we could get a quick handover.
The service we received was very inadequate! We simply were not a priority for William H Brown. They kept lying to us about when we would get the keys after taking the deposit and kept letting us down (no pun intended). I would not use this estate agent again and would not recommend them to others.
Excellent service from Hunter's Harrogate in selling my mother's house. Matthew Fenton and the rest of the team are very professional and friendly with it and with great communications. The marketing is great, too, and they secured an excellent price for the house. A big thank you and highly recommend.
Buyers and sellers beware. Experienced numerous delays and misinformation leading to poor customer service. All that matters to Hunters is their fee rather than the pain and anguish of a bad customer experience. Their complaints procedure is flawed. Best to steer clear.
Carter Jonas York offer a friendly and efficient service, keeping me well-informed of the things I need to know.
I’m really disappointed... there have been 2 properties I’ve wanted to view and I’ve called numerous times and left messages for the rural team to call me back to arrange viewings.
I’ve never had a call back and no one in the non-rural ream would help....I would imagine they would all have access to the same information? If not I suggest they do!
One of the properties was a £1000 per month rent and has been advertised for longer than you’d expect - does the landlord know it’s probably because no one gets back to them to arrange a viewing?
I would imagine they make a commission when letting a property? Shame they don’t want to make money. I guess Jonathan must be smashing his targets so doesn’t need to successfully rent another property?
Throughout the sale process the staff at Carter Jonas have been excellent. Alison Bulmer has kept me in touch at all times with proceedings, and has been really helpful with her suggestions as to how best to present the property. I cannot thank her enough.
Shocking unethical agency with no principles that use clients for leverage to get more money. They go back on their word. Tell you that your offer has been accepted .....only to go back on it. Feel very let down by the whole experience of using this agency. Would never buy or sell through this agency.
We recently dealt with Castlehill who sold our late Father's property and I can honestly say that from start to a very quick finish, we were very impressed by their knowledge, organisation, professionalism and attention to detail shown by every member of staff we dealt with (during the height of the Corona Virus).
I would have absolutely no hesitation in recommending them to anyone else thinking about buying or selling their property.
A 5* service and a pleasure to deal with.
Very poor agency who are full of excuses. After moving into a flat which which they had yet to paint and re-carpet, we found that the hot water did not work. Castlehill made no effort to fix this urgently, and had a dozen excuses. Very poorly organised, would not recommend this agency to anyone as it is very unprofessional and incapable of running the number of tenancies.
The Business Centre, Deanhurst Park, Gelderd Road, Gildersome, Leeds
I have been dealing with Ernest Wilsons for nearly 2 years now and find them extremely professional and helpful, they are true professionals in what they do and highly recommend them!
Do not instruct..first time writting a negative review. Charge a lot of hidden fees. My business up for sale for over 2 years, didn't sell. Still they feel the need to charge £3500. When asked for breakdown came back with advertising costs????. Not helpful when trying to explain situation.