J Akhtar
This was my first property I ever sold. My sale was managed by Karly Bibby at Manning Stainton (Moortown Branch). She kept me well informed and updated on every stage. Although my asking price was lower than my target price, Karly worked very hard to reach my target price. So happy now ????????????.... Read more
Seller
12th Dec 2021 (3 years ago)
A Seaton
I'd first experienced Manning Stainton when moving to and buying in Leeds some years ago; and I knew then, when it was time to sell the property that I'd definitely use them as I'd experienced them as being very motivated and driven to sell your home! Every experience of Manning Stainton was first class, from when they valued and offered advice on how best to stage your home to sell, through to their marketing material showing your home in it's best light, to getting lots of viewings and lots of offers. Once the sale was agreed they were fantastic at chasing the (exasperatingly slow) buyers side and liaising with the solicitors to get to completion as soon as possible. Many times they helped take the stress out of the situation. The Moortown branch are so friendly that they even gave me free advice years back when I asked how best to renovate my home. Every member of staff have been fantastic, though I'd particularly like to thank Michelle and Halima for their efforts. If I could give more stars I would!!... Read more
Seller
20th Oct 2021 (3 years ago)
N Kaye
Manning Stainton are a nightmare to deal with! They are unresponsive will not work around you for viewings, and on two occasions they have had offers on properties I have been to view and not informed me there has been offers, giving me a chance to offer, or not telling me another offer has been accepted. They have left me in the dark now on two occasions and when calling to complain the manager just gave excuses and was not helpful or apologetic at all! I recommend using any other estate agents!... Read more
1st Sep 2021 (3 years ago)
S Myerson
Pretty rude, called someone about finding a place to rent, after a long call (longer and not as pleasant as other agents in the area), was told I could only register interest in one property at a time. Gave mine and my SOs names and emails over the phone (spelt out twice) so that we could fill out a 'viewing application' (what?). Fair is fair, it did come promptly. But, it came twice for each of us, and with both our names spelled incorrectly (how do you mess up Samuel?). We each filled out the online form but never got a confirmation. When I emailed them to find out if it got through, we never got a response. Checking the site now, that property is no longer being offered, I assume it's been snapped up by someone called 'Tim' or 'Bob', y'know, short names that are easy to spell, because I think that's all they can deal with.
Look, if you're going to be more of a pain to deal with than your local competitors, be unfriendly on the phone, not listen to our names, and confusingly send forms twice you don't need to, then at least have the decency to tell me that I've been unsuccessful.... Read more
18th Jul 2021 (3 years ago)
S Barrett
We've been renting from manning stainton for the last 8years and had a few lettings managers in the past. Corina is now looking after us and she's absolutely brilliant. Never have to chase any issues up as she's so efficient and response within a day. ????... Read more
Tenant
17th Jun 2021 (3 years ago)
J Cowling
Poor communication . Emails ignored. Take months to get a response.... Read more
15th Jun 2021 (3 years ago)
D Farrar
Left property in February, it is now May and still no deposit returned so disputed via TDS and they didn't even respond to that within the 10 days. They simply don't care. Also tried to force viewings on me despite me being on the shielding list. Weren't aware of Covid protocols around windows etc and turned up unannounced on occasion. Left major damp issue unattended for most of 2020 yet as soon as they wanted to rent the property out they were desperate to get in. Now I just want my deposit back. Bet they respond to this in less than ten days :-)... Read more
Tenant
4th May 2021 (3 years ago)
J Lord
Currently waiting on our deposit to be returned nearly 6 weeks after tenancy ending. We have still not received any proposed deductions despite the length of time that has passed. There seems to be no sense of urgency or desire to correct this. Had an otherwise positive experience before this but it is not acceptable for the return of my deposit to be delayed for so long.
I would advise that any prospective tenant is aware that their money could be tied up for a couple of months before it is returned.... Read more
Tenant
21st Oct 2020 (4 years ago)
I Pearson
Excellant and professional service provided by the staff from the Moortown letting office. Could not fault either Nicky the viewing agent who met us at the property and was very helpful and mindful with the current covid restrictions, and Beth in the office who handled and guided us with our application through to a positive outcome.... Read more
Landlord
1st Oct 2020 (4 years ago)
R Tiffany
Abby and the gang went from strength to strength and I don't think our sale would have gone through if it hadn't have been for their caring, professional presence throughout our ordeal. Would not hesitate in using for all our future moves. Thanks Abby x... Read more
Seller
29th Jun 2020 (4 years ago)
C Swindells
Manning Stainton Moortown branch handled the sale of my property, completion date later this month. The sale process was very long and arduous, due to problems further down the chain. Michelle in the Moortown branch was very good at keeping me informed and dealt with some difficult problems when the property had to be returned to the market.
I must also give particular thanks to Reena who was tireless in her pursuit of a completion to the sale. She was patient, polite and worked really hard to keep things moving along. Many thanks.... Read more
Seller
3rd Mar 2020 (4 years ago)
D Pearce
Abby Williams and her team have been very impressive in finding properties to our specifications and then liaising with all parties during the conveyancing process. We have been extremely impressed with Manning Stainton's whole team and would recommend them highly to any seller or purchaser.... Read more
Buyer
13th Feb 2020 (4 years ago)
J Scott
Absolutely shocking letting service. We moved out of our property and it was left in immaculate condition. Tried charging £1650 for nail hook repairs and garden cutting. I quite rightly challenged their invoice to then receive an updated invoice £1450 less than the original quote which screamed very fishy. I moved out of the property more than 40 days ago and have still not received my deposit back. They are still insistent on charging me £70 for the garden cutting when our weekly gardener charged just under £10. Avoid like the plague.... Read more
Tenant
27th Jan 2020 (4 years ago)
D Wilding
Employees entered the property illegal without notice during the tenancy. Refused to apologise for this and reactive aggressively when there illegal actions were demonstrated to them.
Boiler broke down every single winter. One year, hot water and heating was unreliable for months, including a sustained period where we had no hot water or heating for several weeks. This was only resolved when Leeds City Council Environmental Health department were involved.
Communication is extremely poor. Emails and phone calls are ignored. General poor standard of written English within the branch staff members. Staff were also generally rude and aggressive in written and telephone communication, including being aggressive when attending the property in person.... Read more
Tenant
18th Jan 2020 (5 years ago)
N S
Have recently moved into one of their properties and not had any issues so far. Kay and Kimberley from Moor Allerton branch have been very helpful and quick at replying to everything. They've made the move easier.... Read more
Tenant
16th Jan 2020 (5 years ago)
H Saunders
Sorry to say but the letting service is very poor . The high staff turnover is a huge problem. I had three different property managers in one year . Nothing was ever followed through or dealt with in a timely manner, even important issues such as tenants giving notice . Poor communicating , poor service . Do not use manning stainton to manage your rental .... Read more
Landlord
2nd Nov 2019 (5 years ago)
R Clough
Great service. Lesley Alexander guided us through a difficult chain keeping everyone on track. Couldn't have asked for more.... Read more
16th Oct 2019 (5 years ago)
A Hopkins
Thank you Abby for your sustained efforts in helping us get through what was at times, a particularly challenging process of selling our old, & buying our new house. It's safe to say that we couldn't have done it without you. Thank you.... Read more
Seller
22nd Aug 2019 (5 years ago)
C Florin
I dont recommend renting whit this agent because they are not honnest people......they give me a bad property and when i move after leavig propery in good condition they charge me for diferent things that was the same like when i took the property... Read more
Tenant
6th Aug 2019 (5 years ago)
N Smith
Called to arrange a viewing, the team had not put my request into their booking system, so no communication prior. Arrived to find viewing had been cancelled yesterday due to tenant refusing entry to property. Went to the office to ask why the viewing wasn't going ahead and the lady tried to avoid apologising for wasting my Saturday morning for about 5 minutes. I asked when then tenant was moving out, so that a viewing could be arranged and the staff said they did not know. Not exactly impressive.... Read more
29th Jun 2019 (5 years ago)
J Johnson
The team is highly professional and hardworking, but warm and friendly - brilliant combination! We will definitely use Manning Stainton again and strongly recommend their services.... Read more
14th May 2019 (5 years ago)
R wiggan
I can't recommend Mannings highly enough, especially Michelle Haworth, who personally pushed this sale all the way through. Without her determination, I honestly think the chain would have collapsed. So, it's not just me who is thankful, the other 6 houses in the chain should be too.
They're competitively priced, honest about your valuation without trying gimmicks to get your business. They never pushed us once, even though we had buyers waiting. We were stubborn waiting for the right house to buy and they were happy for buyers of ours to fall away whilst we found the property we wanted. They new that when we found, they would sell ours no problem, which is exactly what happened.... Read more
Seller
30th Apr 2019 (5 years ago)
D Trainer
Awful experience, do not rent with this company if you want your deposit back.
They are told to bully tenants into giving up their deposit by saying TDS won’t believe the tennant so they offer you 10% of your deposit back.
Luckily I took it all the way and got my full deposit refunded. Obviously they make money from your deposit, TDS don’t like manning so make sure you challenge them.... Read more
Tenant
10th Apr 2019 (5 years ago)
J Murfin
We have only positive things to say about Manning Stainton Moortown who helped us with the sale of our property. Michelle Haworth went above and beyond for us to ensure our purchase and sale were successfully despite many set-backs. We would highly recommend them.... Read more
Seller
11th Mar 2019 (5 years ago)
P Ineson
Used them for mortgage advice around 3 months ago, massivly overpriced at around £500, Tried a hard sell with life/building insurance and mixed up our details when contacting the solicitors holding everything back by about 2 months. Avoid... Read more
4th Jan 2019 (6 years ago)
P Broadbent
I was very pleased with Manning Stainton at Moortown when they sold my late mother's house. The sale was protracted due to problems with the purchaser, but Abby Williams at Manning Stainton was very proactive and kept me regularly informed. Abby was speaking to the purchaser, their solicitor's and myself on a daily basis, towards exchange of contracts. I will be using Manning Stainton for my next move.... Read more
Seller
19th Dec 2018 (6 years ago)
M Graeve
A very helpful Estate Agent. Thorough, friendly and courteous with regular updates concerning viewings of the house we were selling. Abby Williams was our main point of contact and provided us with a very good service. Looking back my only slight concern was that the house was initially a little overpriced but it was ,and still is, a difficult selling market. However the house sold through the persistent efforts of this meticulous Agent, and especially Abby.... Read more
Seller
15th Dec 2018 (6 years ago)
G Thakker
recently bought a house through Abby Williams at Manning Stainton.
Abby was a pleasure to work with, clear and prompt in communicating and helped see the purchasing process through efficiently and promptly.
regards Gavrav... Read more
Buyer
14th Dec 2018 (6 years ago)
B McGowan
very helpful, easy to deal with. Spoke with Kimberley who was very pleasant... Read more
12th Sep 2018 (6 years ago)
D Needham
Absolutely excellent service. There were a few problems, but when they did occur, Abby Williams dealt with them superbly, and was very supportive. I have already recommended Manning's to several friends, because of the excellent service I received.
Michelle Howarth dealt with the buying of my new house, and I was very impressed with her too - and would happily give her a five star rating.... Read more
Buyer
27th Aug 2018 (6 years ago)
R Sherman
Abby was great at all stages of the purchase from initial viewings, liaising with the vendors/solicitors and generally keeping us updated.... Read more
Buyer
5th Jun 2018 (6 years ago)
R Family
Abby Williams gave us efficient, friendly and helpful service throughout the purchasing process.... Read more
Buyer
4th Jun 2018 (6 years ago)
J Johnson
Our experience finding a place to rent with Manning Stainton was an easy process. Halima was there to provide us with all of the information we needed, and to quickly iron out any difficulties we had along the way.
She took a personal approach and made the effort to connect with us throughout the process.
The whole team was a pleasure to deal with, and I look forward to continue to communicate with them as a tenant.
However, the fees are very high, which was off-putting and may have influenced our decision should we have found another property we also liked.... Read more
Tenant
16th May 2018 (6 years ago)
B Clare
Poor communication throughout, and constantly had to chase them for status updates. Additional paperwork and checks were requested at the very last minute making the moving process extremely stressful.
Works which they (as the managing agent) were meant to carry out before moving in was not completed (smoke alarms, cleaning etc.). This meant the property was not ready to move into until a week after collecting the key. After collecting the key they denied all responsibility as the landlord had decided to self manage the day before.
However, after making an extensive complaint, a full refund of fees was offered along with an apology for poor customer service.... Read more
Tenant
25th Feb 2018 (6 years ago)
G Jackson
Professional company to deal with. They got me across the line and over some hurdles from the seller side, and went above and beyond when needed. I don't think the sale would have been completed with another agency as they really did manage to pull out the stops to help get it through. Thanks to Abby Williams for being a star and helping me to get my wonderful home.... Read more
Buyer
2nd Jan 2018 (7 years ago)
R Lewis
Used Manning Stainton as a letting agency for renting out my house, and was really impressed with the service they provided. Both John Sheader and Sharon Kaur advised and guided me every step of the way with their expertise of the rental market. They obtained that many viewings and several offers that in the end they had to cancel further viewings. Well done Manning Stainton! Keep up the good work... Read more
Landlord
10th Jul 2017 (7 years ago)
E Reynard
Sharron at Manning Stainton has been great from day one, from booking our viewings to keeping us up to date with our property. Very good communication and no question has ever been too much to answer.... Read more
19th Jun 2017 (7 years ago)
T Forth
I was looking for a highly efficient and trustworthy Letting Agent around the Pudsey area to provide a full letting service, to rent out my property. John Sheader at ManningStainton provided a great service, I am very happy. I would recommend John and ManningStainton to everyone.
I had previously been very disappointed by the poor customer service promised and then not delivered by other Letting Agents in the Pudsey area, so please be careful who you hire.... Read more
Landlord
26th May 2017 (7 years ago)
B Holt
Very good experience and customer service with manning stainton. Sharron was very informative and helpful throughout the application process. Would recommend to anyone who asks. 10/10... Read more
15th May 2017 (7 years ago)
P Griffiths
Having decided to let our house in Alwoodley Leeds, we appointed Manning Stainton. From the outset we were most impressed with the service provided by them. In fact the house was let before it even went into the public domain. The letting process has been professionally handled by John in the office, who has kept us fully updated with every detail. Can't praise them enough.... Read more
Landlord
11th May 2017 (7 years ago)
L Osborne
I'm moving city which has been quite a stressful process but when my boyfriend found a flat we liked, Sharon & Jan at Manning Stainton were helpful and swift in every step of the process. The ease of everything has taken a huge weight off of my mind. Would recommend.... Read more
22nd Mar 2017 (7 years ago)
A Walker
Sharron has been very helpful throughout and always comes back to me promptly and politely and helped to make the process easier. Would definitely recommend.... Read more
22nd Mar 2017 (7 years ago)
C Heslop
Sharron has been very helpful, answering all my queries promptly and efficiently by phone and email.... Read more
15th Mar 2017 (7 years ago)
J Johnson
John was everything you would want from an agent. Polite, expedient and responsive. Everything has been smooth and stress free. Would definitely recommend!... Read more
13th Mar 2017 (7 years ago)
S Syed
Prompt reply and very good service from the agents. Courteous staff and received the house on time as promised. Explained the tenancy agreement well.... Read more
Tenant
20th Feb 2017 (7 years ago)
K Steward
Amazing company to use ! Made everything so easy for first time renters ! Thanks sharon and laura ... Read more
Tenant
2nd Feb 2017 (7 years ago)
R Phillips
Dealt with Abby Williams who managed the sale of our property. We were kept well informed of negotiations and guided by Abby's experience, we achieved a speedy sale at a satisfactory sale price. A very professional service all round. Many thanks for your help!... Read more
Seller
31st Jan 2017 (7 years ago)
A Boysen
Our life was put at risk renting with this estate agent!!
There were many things that made living in that house difficult. Firstly when we moved in they told us that the roof needed to be fixed so we agreed to have it fixed while we were in the house. The problem was that they fixed it six months later, after there had been an awful lot of rain in the location. This caused mould and damp to develop in the corner of the upstairs and the bedroom which we reported and told them about but received no response. My wife developed a nasty cough but still no response from the estate agent.
Secondly we told them that there was no smoke alarms present in our property when we moved in they did not rectify this until 6 months later.
Thirdly, there were a lot of problems with the house because it was old which we told the estate agent about but still no response. For example the wood around the windows was damp.
Furthermore, when we were moving away and were having viewings on the property, they didn't give us 24 hours notice and they didn't tell us at all about some of them. We know this because we came back from work to find the alarm was no longer set and there were muddy footprints on our bath mat, plus when one of the viewers came when we were in they informed us that their partner was coming back ?at 10:30? the next day, which we had not been told about.
Oh and nearly a month later after leaving the property we still haven't received a penny of our deposit back and no explanation why.... Read more
Tenant
29th Jul 2016 (8 years ago)
A User
Let my property within 1 week.professional tenant, rent guaranteed.Wish I had used them first.The agent i chose first could not find a suitable tenant even in this market.... Read more
Landlord
24th Jun 2008 (16 years ago)