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Home
Estate Agents in Southsea
New Era Estate Agents - Southsea

New Era Estate Agents - Southsea

2.3

42 reviews

Opens tomorrow at 9:00am

194 Albert Road,Southsea, PO4 0JT

New Era Estate Agents Southsea are an estate agent in Southsea. They mainly list properties in PO4 and PO2. Over the last 6 months, they've listed 2 properties, with 5 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove.

Opening hours

Monday 9:00am - 5:30pm
Tuesday 9:00am - 5:30pm
Wednesday 9:00am - 5:30pm
Thursday 9:00am - 5:30pm
Friday 9:00am - 5:30pm
Saturday 10:00am - 12:30pm
Sunday Closed

View all details

New Era Estate Agents - Southsea Reviews (42)

Have you used this agent?

I Horvath

I feel it is my duty to caution everyone to rent anything from this agency !!! Villains!!!... Read more

1st Sep 2024 (7 weeks ago)

M Bennett

Extremely strange company. Throughout our tenancy we kept in contact with them over various issues (some being fixed other not), but the main issue came at check out. They tried to charge us a cleaning fee, but didn't do a check out report (even though they did a check in one), and when I asked for proof got a very strange response from them. Eventually they gave the money back after realising they had nothing to prove they needed the cleaner, it just seemed like they were trying their luck. If you go with them make sure you take plenty of photos at check out (or don't, it's not like they take them anyways).... Read more

28th Aug 2024 (8 weeks ago)

N Stares

Extremely let down. 0/5 Chris, the claimed landlord, was firstly very kind and keen to get me moved into the property. He had previously shown me another property but because I am NHS staff he had a property that was more fitting as it housed NHS workers only. He was very vague about the details I needed to provide during the viewing of the property and failed to mention any details of the deposit payments. I was then emailing with Justine Shaw for the application to move in and was asked “If you have any questions don’t hesitate to ask.” but when I did ask they took days to get back to me and then failed to respond to the actual question. They then pressured me for the holding deposit of £150, so I sent this over to secure the property, but when I did, I received no response until 2 days later when they told me the property was no longer available! When I phoned for an explanation they were very defensive and rude and told me they had given the room to rent to someone else! There was no communication and they had no cares or concerns on how this may have affected me and had nothing but ridiculous excuses. Now seeing the previous 1/5 star reviews, I am concerned I won’t get my money back. The company is extremely untrustworthy and have a terrible attitude towards their clients, I wouldn’t recommend anyone to use this retail company.... Read more

17th Apr 2024 (6 mo. ago)

G Media

Excellent speedy service, they took time out and helpfully made an evening appointment for a property viewing after work for me, and then had all paperwork in place for my rental within 4 days, thank you.... Read more

25th Mar 2024 (6 mo. ago)

K Ponsford

If I could give 0 I would. Friendly to begin with but don't reply to any maintenance, had a leaking tap for a year, gave a house with no hot water for 3 weeks. All the walls suddenly starting peeling and the kitchen ceiling starting falling through. Agency didn't care but happily took an extra months worth of rent accidentally sent, took 6 months to get back. Honestly really run down and a dishonest company. Especially Justine. Also took full deposit because supposedly £1800 worth of cleaning needed doing regardless of us paying £200 for a professional to clean days before. BE AWARE. EDIT:: Michael, approved of the dog which was there for 1 month as was caring for it. Dog never had fleas or anything. Especially as she was a rescue who had 2 weekly check ups for when she was with us. We reported mice issues to you which no one cared to look into, so they ruined the kitchen floor. We even put down our own traps to try and help stop it. ALSO this is for 16 Martin Road, do not live there! Neighbours also shout at all sorts of hours, the wife continuously cries out and police was called in numerous occasions. Overall a vile company to be living under. Refused to pick up any of our calls after this review as well to appeal the deposit.... Read more

23rd Jan 2024 (8 mo. ago)

1T

Did a viewing with an older gentleman who claimed to be the estate agent but was dressed in crumpled shorts and polo shirt like he was ready for a day at the beach. He also asked us what our employment and earnings were before we could even look around the property. You should do that before booking us in, not whilst we are trying to view the property. Tried to book a viewing on another property, was told I'd get a call back, but they just forgot about me. When I called again the place was already let and the "owner" was arrogant on the phone. Aside from the content of the many negative reviews for this agency, and the poor overall score, just the ridiculous responses from the owner alone should tell you that this is not a serious or professional agency to do business with. Edit: You have to laugh at the owners response here. Instead of understanding and taking on board the concerns of a potential customer, they have gone down the conspiracy route. Yes pal, it's another estate agent trying to bad mouth you, not your extremely poor service and attitude.... Read more

2nd Oct 2023 (1 year ago)

T Stilwell

During 2015, I used New Era. They were friendly at first, however did dishonest and unfair things. They moved a different bed into the room than was first seen. This bed was wooden framed and was broken with sharp splinters sticking up into mattress and poorly 'repaired' with screws, and a dirty mattress. When I called them to rectify, they stalled and made a big deal about it. They charged high agency fees for an area that is low income, and as you can see from other reviews, they are accusatory and rude in nature. In summary, they are sharks who prey on Students, and will exploit you at any turn along the way. Avoid at all costs. (Which there are many) I initially couldn't be bothered to type out how bad they are, and left it blank, just a rating. However after a fictitious response from new era, pretending I was someone who dealt with them recently and that they knew me by name. I have written this review.... Read more

24th Jun 2023 (1 year ago)

S P

Absolutely awful!... Read more

21st Mar 2023 (1 year ago)

A sikdar

Great service, never any issues. If we had a problem they were quick to resolve and never hard to get hold off... Read more

25th May 2022 (2 years ago)

K McCully

New Era have been fantastic, the moving process was very easy and straight forward with paperwork etc. Everyone at the office has been a huge help and offered so much of their time and support for me day and night. Thank you so much to you all x... Read more

2nd Apr 2022 (2 years ago)

K anderson

We have a repeated problem with the boiler and gave in total spent 8 days in the last month with no hot water. When contacting the agency there is no response.when contacting the emergency support line they are extremely rude. I had sewage coming out of my toilet and was told this was not an emergency situation!... Read more

21st Sep 2021 (3 years ago)

S nunes

Very professional and friendly staff, always available to help in the most diverse matters.... Read more

10th Aug 2021 (3 years ago)

C Watt

Its no mistake this agency has such a low rating on here. I don't doubt some of the positive reviews are requested from them. If you're a student and like having your money stolen, this is the agency for you ! However if you like dealing with people who's initial character remains them same when it comes to moving out of the property, I'd look elsewhere. Ill wait for the sarcastic and patronising reply that follows most of the criticism - which there is plenty. Enjoy remaining one of the worst rated agencies in Portsmouth, I have no reservations more disgruntled reviews will come your way in years to come.... Read more

19th Jul 2021 (3 years ago)

D (Divad)

Rented a garage for over two years from them. Easy to deal with, termination was easy..... Read more

23rd Feb 2021 (3 years ago)

J Doyle

Terrible agency. When viewing the property, the agent had hardly any clue of the property and was very un helpful with any queries we had. We actually ended up deciding to take the property and while I'm the phone to the agency, I confirmed if we definitely had the property. They told us it was definitely ours and I would be emailed a registration form which we sent back, completed, the same day. I went on to quit my job and start planning the move to Portsmouth. After a couple of days I had heard nothing but it being a weekend I thought I would hear something Monday. By Tuesday I hadn't heard anything so I rung New Era just to be told that they had given our property to someone else who was ready to move in. I asked for more explanation and to speak with Justine who was the agent that we had been dealing with. I was told she was out and she would get in contact with us. I sent her several emails and had no contact back what so ever. A real let down as I was all ready to move in to what would have been a nice flat for me and my girlfriend. Glad I haven't had to deal with this agency now if this is the way they deal with their customers.... Read more

25th Sep 2020 (4 years ago)

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