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© GetAgent Limited 2025
- Northwood (Exeter) Ltd
Northwood (Exeter) Ltd
Closes at 5:30pm
5 Southernhay West, Exeter, EX1 1JG
Northwood (Exeter) Ltd are an estate agent in Exeter. They mainly list properties in EX4 and EX1. Over the last 6 months, they've listed 5 properties, with 2 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:30am - 5:30pm
- Tuesday 9:30am - 5:30pm
- Wednesday 9:30am - 5:30pm
- Thursday 9:30am - 5:30pm
- Friday 9:30am - 5:30pm
- Saturday 9:30am - 1:00pm
- Sunday Closed
View all details
Northwood (Exeter) Ltd Reviews (50)
Have you used this agent?
56%
2%
0%
4%
38%
All (50)
Seller (4)
Buyer (1)
Landlord (3)
Tenant (23)
General (19)
S pudadera
Charlie showed us the property. She was welcoming and friendly.
30th Oct 2024 (12 weeks ago)
A KIVRAK
The agents are very helpful and understanding. They helped us from the beginning to the end of the tenancy. Especially Chris solved all the problems we faced. Thank you for everything, Northwood.
Tenant
3rd Oct 2024 (16 weeks ago)
Z Zhou
Excellent experience! Thanks for the helpful team!
9th Sep 2024 (20 weeks ago)
J Lynch
I couldn't be more happy with the wonderful team at Northwood! If there is ever an issue with the place I am renting, Michael is quick to respond and the service is done quickly and so professionally! It makes the whole living experience great!
Whether you are looking to rent one of their properties or renting out with them, please consider Northwood! They're fab!
Tenant
5th Sep 2024 (20 weeks ago)
R THAKKAR
We got our flat via Northwood and they have been very professional and helpful throughout our tenancy.
Recently we reported boliler water leakage and the technician was arranged within few hours and the issue was resolved asap.
Thanks to Charlie and Mike for the quick support, really appreciate it.
Cheers !
Tenant
24th Aug 2024 (22 weeks ago)
K Sagarreddy
I moved from Northeast to Exeter with my family. Northwood have been with me during all stages of my transition. From the initial viewing to final checks, they have ensured a smooth and hassle free process. Special thanks to Charlie who went above and beyond to help with my move. Cheers!
21st Aug 2024 (22 weeks ago)
N UAE
Highly unprofessional. Our family is in the process of relocating and looking for a rental in Exeter and had arranged a viewing with Northwood. Drove over 100miles with my 6 month old baby in tow to view the property, only for them to cancel on us on the day of the viewing!
12th Jul 2024 (6 mo. ago)
C Wellington
Worst estate agents I’ve ever dealt with never sorted any of the problems we reported, that needed fixing always had to do it myself to then be told I didn’t have permission to do that. there rude on the phone when you call them about a issue. and trying to get my deposit back was a issue I was always having to chase for it back and after about a month I still didn’t get the full amount Avoid at all cost
Tenant
2nd Jan 2024 (1 year ago)
T Diva
I dealt with a person named Layla, very loud, unprofessional attitude on the telephone, no interest in listening to the customer. I would not recommend.
20th Dec 2023 (1 year ago)
J
I moved from India to Exeter and Layla helped me get my first home on rent here in the UK.
Northwood was clear, transparent and helpful in the whole process.
Layla guided me in everything and helped me understand all aspects of renting as I was new to the UK.
Layla went the extra mile and we did the contract for my two bedroom apartment in less than a weeks time.
Layla was super helpful and answered all my queries very patiently.
Layla is a real asset to the Northwood. Thanks and Cheers !
Tenant
17th Oct 2023 (1 year ago)
G Phippard
Terrible service, terrible communication. Useless.
We have been waiting over a month and a half for the agents to deal with issues with our student house. I have emailed, called and spoken to at least 3 different members of staff who promised they'd "get it sorted right away"! Still waiting. I've contacted them at least once a week for 6 weeks.
Communication about work on the house is shocking, and actually getting work done, impossible.
We will not be renting through Northwood again.
Tenant
16th Oct 2023 (1 year ago)
John
My daughter move into a student house in Exeter at the beginning of September to find no hot water in her shower and bedroom door locks broken
6 weeks later this agent has done nothing
Tenant
15th Oct 2023 (1 year ago)
A Lee
In over twenty years of renting Northwood is the worst estate agents I've ever dealt with. Poor communication and rude staff.
Tenant
30th Sep 2023 (1 year ago)
T Muir
Nightmare company. Do not use.. Can’t trust them an inch. Incompetent, cheating, obstructive and zero customer service.
We were with them for many years as they acted as my letting’s agent. Then the Torquay office closed due to some fraud. So was “run” from Exeter. This is when the nightmare began.
This meant they stopped doing any house inspections, didn’t fix the smoke alarms or faulty mains for over 2 years after were told needed doing. Tried to charge 5-7 times normal cost for any repairs. Then when told we were changing companies, got nasty and openly made up claims, got obstructive, refused to help in any way.
We asked each year if rent should be increased. They always said no, would be too much. Then did so behind our back and did not pass on to landlord. This went on a few years until we got other quotes which were much more in tune, cost us a fortune. Similar to their sale estimate, was 40k adrift from reality.
Landlord
29th Sep 2023 (1 year ago)
A Hutchings
I have never delt with such awful people, honestly couldn't believe the attitude of the owner! They were prepared to make my family homeless for the sum of £1200 during legal issues with a 3rd party.
Terrible don't touch with a barge pole.
3rd Aug 2023 (1 year ago)
A Allen
Great support through our renting journey. Northwood were prompt and efficient with fixing any property issues and were brilliant in organising moving in and moving out. Easy and stress free experience. Highly recommend!
Tenant
1st Jul 2023 (1 year ago)
C Webb
Me and my partner recently moved into a flat and Northwood Exeter made the process easy and smooth as possible! so kind and friendly and always reply super quick for anything you need. I definitely recommend going to them for finding a property. We couldn’t be happier!
Tenant
23rd Mar 2023 (1 year ago)
F FST
I found Northwood is really helpful in providing me a chance to find a good accommodation in the UK. Moving to the UK with family is quite challenging, but Northwood is there to help me sorted this out as my first and unforgettable moment of living abroad.
23rd Mar 2023 (1 year ago)
C Pretty
They did not turn up for a house viewing appointment. I tried to call their office, they did not answer. Left voicemails at their office to ask what had happened, they did not come back to me.
19th Dec 2022 (2 years ago)
S Ladyman
Only gave one star because no option for Zero. Avoid these agents like the plague. Unprofessional, unhelpful and have caused 6 months of hell for myself and my partner. Worst agents I have ever dealt with.
17th Aug 2022 (2 years ago)
S Holman
Rented with them for 5 years, over all good, got my all deposit back. Thank you Northwoods ????
Tenant
6th Jul 2022 (2 years ago)
G WELLMAN
Friendly, personable and professional. Great estate agent!
18th Mar 2022 (2 years ago)
N Matarage
Good service
19th Dec 2021 (3 years ago)
J Lin
Do not use Northwood for lettings! Read on for tips to not get scammed by letting agents.
On checking out, my housemates and I requested to get the deposit back from the deposit protection scheme. However, there was no response after 10 days (which they should respond after 10 days unless they want to raise a dispute to deduct your deposit). I called Northwood (Will was the one who responded) and he didn’t sound too happy about it, his tone sounded irritable which is odd because the money is ours to begin with and we are your clients! Will claimed on the phone that there were “loads of things to be cleared out” and when I asked what it was exactly, he said “an array of things such as clothes”.
Now mind you, we took a video of the house before and after moving in, including the exterior and the front and back gardens. They were time stamped and there was absolutely no rubbish and belongings and we cleaned it extremely well. He said that they will be charging us and that the landlord will be collecting evidence. Well, go on then, we would definitely like to challenge the clothes that you were talking about.
Also, future tenants please note. TENANTS IN ENGLAND SHOULD NOT BE CHARGED CLEANING FEES WHEN MOVING OUT. EVEN IF CLEANING FEES WERE MENTIONED IN AGREEMENTS, THEY CANNOT BE ENFORCED SINCE THE INTRODUCTION OF TENANTS FEES ACT 2019. IF THEY DO CHARGE YOU, THEY CAN BE FACED WITH FINES UP TO £5000.
Though there were no clothes left by us, I would like to also mention that whilst rubbish during the stay was responsible by the tenants, any rubbish left upon moving out is RESPONSIBLE BY THE LANDLORD/LETTING AGENT.
Usually I would avoid leaving bad reviews like this as it simply waste my time and energy. However, Northwood so kindly sent and forwarded an email stating that the landlord is not going to deduct anything this year as a “covid goodwill gesture”. It seems like this has been happening for a while now. I would also like to mention that there is no goodwill gesture going on, we are just taking back OUR money and your claim of us not clearing a wide array of items like clothing DOES NOT WARRANT ANY DEDUCTIONS.
Even to the last email, you were adamant about charging us and you ONLY returned the deposit because you know that we have video evidence of a clean house and not one littered with clothing. I would be really curious to see your evidence that we have clothes left behind and maybe we can pick these clothes up someday to donate to the charity.
For people looking to rent houses, refer to the TENANT FEES ACT 2019 to see your rights and what can or cannot be charged. Challenge your landlords or agents if they do charge you illegally, or simply just report them. ALWAYS take video evidence before and after moving in.
Tenant
2nd Sep 2021 (3 years ago)
R Smith
To protect my identity I have hid my actual name but in a nutshell you won’t get your deposit back. They’ll take half if not more. Ask for actual invoices of damages done otherwise the owner will take the mick out of you the tenant
Tenant
25th Aug 2021 (3 years ago)
R Boom)
We told Northwood agency we were looking for a long term renting as a big family and they said "yes sure no problem" property is a long term let. After 11 months before Christmas we got information about the landlord wanted to sell his property. They even did not mention about a Open house day. Guy over the phone just said"i am sure we mentioned that"No they did. Not. But we are not English so maybe he thought we do not understand English. It was very stressful time. We updated property... Clean the moulds in the bathroom and living room... Put a nice wallpaper... Wiped down a dust on the lampshades (1cm thick) when we moved in
but at the end we had to pay 150 pounds for "destroyed slabs in the garden"??? Till now I do not know about what were they talking about.Hope they improved themselves since then.
Tenant
25th Mar 2021 (3 years ago)
O SMAIL,
The house we rented had multiple issues which were either not resolved or completed to a poor standard. The landlord (who was also the owner of Northwood) also took every opportunity to squeeze every penny out of our deposits when we left - even for issues which were present when we arrived.
Tenant
29th Oct 2020 (4 years ago)
J Gatrell
Popped in for some advice on the weekend, excellent staff who were really helpful and friendly. Would highly recommend.
6th Jan 2020 (5 years ago)
S Perry
Very polite and friendly. Always happy to answer any question I had and were very knowledgeable.
3rd Jan 2020 (5 years ago)
S Ann
I have rented through Northwood Exeter for the past 2 years, Any issues have been dealt with well and quickly. Now leaving the house but would recommend them.
Tenant
21st Sep 2019 (5 years ago)
K Gallagher
I've been renting my property through Faye at Northwood Exeter and the whole process has been effortless! Faye has gone above and beyond from start to finish.. would highly recommend!
Landlord
9th Sep 2019 (5 years ago)
H Skinner
Recently sold our property through Northwood, can't fault their service! Tamsin kept us up to date the entire way through the process & we had a nice quick & easy sale.
Seller
9th Sep 2019 (5 years ago)
A Barber
Faye went above and beyond to make life easy for us as a younger couple. She kept us informed every step of the way and really made the move easy. Thanks Faye and Northwood Exeter.
7th Sep 2019 (5 years ago)
J Vaughan
Good people, good service, very helpful. Highly recommend
27th Jul 2019 (5 years ago)
M Binding
From start to finish northwood made the whole process very simple. Faye was a great support helping us move quickly out of our horrendous last property (through another agent). Would definitely recommend
8th May 2019 (5 years ago)
C A
Absolutely dreadful - they don't do anything, the mould in the bathroom was never treated and the boiler gas been broken since last October. I am currently trying to move out and they are having viewings! I would never use Northwood again and would advise anyone looking to rent or let out or buy to avoid them. They aren't worth the money.
Tenant
29th Mar 2019 (5 years ago)
P jackson
This has been my first experience of renting and I must say how pleased I have been with Northwood. Faye has been professional and responsive to any queries and concerns and very quick to put things right. I would highly recommend contacting Faye if you are looking to rent.
Tenant
1st Feb 2019 (5 years ago)
R H
Brilliant agency and personnel. From the moment Faye led my request to view, through to the ongoing work of Adrian, Rachel and Katherine my experiences with Northwood have been fantastic. I've dealt with many agencies over the years and Northwood are the top of the tree. They are highly professional and efficient: I always get immediate responses but they are also courteous and friendly at the same time. The very best around.
1st Feb 2019 (5 years ago)
C UK
Great company ! Lovely people ! They always deliver the best possible customer service ! Thank you (22 edmonds walk)
24th Jan 2019 (6 years ago)
S craw
Mark and the team were extremely helpful and supportive in the sale of our property and went out of their way to assist in difficult personal circumstances. I can't thank them enough for all their kindness.
Seller
18th Jan 2019 (6 years ago)
F Ramone
DO NOT RENT FROM THIS COMPANY. I have rented a number of properties since selling my house to relocate. Northwood lied to us from day one. If only landlords knew how badly their properties are being mis-managed. The property was let to us in an appalling state. We were forced to sign paperwork confirming it was in perfect condition before being handed the keys to discover the truth. Spent our first 2 days taking photos and compiling a genuine schedule of condition, then 2 weeks scrubbing off the filth. They kindly paid us £50 for cleaning lol. A further 9 months spent doing repairs and tidying the place up, at which point we had an inspection and were told the place had never looked so good. Closely followed by a pre-Christmas 'phone call informing us they were putting it up for sale! We live in a lovely property now, managed well, by a reputable agent. A lesson learned, as they say. Northwood are without doubt the rudest, most unhelpful and dishonest people I've ever dealt with. The only repair they carried out (floor) resulted in a bat infestation! I guess they'll respond to this feedback claiming none of this is true. AVOID!! AVOID!! AVOID!!
Tenant
10th Jan 2019 (6 years ago)
J Bailey
Would never rent off this company again. Property has mould and damp. Rather than address the situation we get given notice to leave. A dreadful person called faye seems to think that we have a condensation issue and not a damp problem! Obviously brains cannot be brought as damp stems from condensation! I've made sure environmental health is aware of the situation, thinking about court proceedings. I will be watching this property once I've moved to make sure that they don't rent it b4 the damp situation is addressed. Faye has proven to be rude, righteous, ignorant and unhelpful
Tenant
28th Dec 2018 (6 years ago)
S Mills
Mark was brilliant, Northwood really helped us get over the line when we thought the exchange would fall through.
16th Aug 2018 (6 years ago)
R williams
Our first time for selling a house. Everything was done in a rush. Had to pull them up on the photos they did for us, and then the spelling mistakes in the literature. Our house wasn't the most tidiest, though in a good location. It was a stressful event from start to finish. I would use an internet based agent in the future at a much less fee.
Seller
5th Jan 2018 (7 years ago)
D Tancock
We sold our house through Northwood in June this year and had such a positive experience we have now let our current property through them. Always helpful and nothing is too much trouble. Highly recommend.
Seller
30th Nov 2017 (7 years ago)
J Watts
I can highly recommend Mark at Northwood. We purchased our home through them in November and Mark was extremely helpful, polite and courteous. Nothing was too much trouble and he always answered our questions and was prompt at calling us back when he said he would. We would definitely use Northwood if we decide to move again! Thank you so much for helping our move go smoothly as it could.
Buyer
29th Nov 2017 (7 years ago)
Y Han
The worst agent if you are tenant.
Tenant
28th Nov 2017 (7 years ago)
T Coldrey
A great service, from a great team. They really pulled out all the stops to let my property. Highly recommended
Landlord
30th Jun 2017 (7 years ago)
J (SkaffenAmtiskaw)
Terrible agency for lettings if you're a tennant. Extortionate fees for a dire and lacking check in inventory (extremely poor resolution photos, missing items, no detail of faults) and unbothered staff. Won't let you come to you're exit check out then side with the landlord on all issues. Having never had money deducted from my deposit in 3 previous places of residence they somehow manage to find something and then try charging ridiculous amounts for it. Don't use this company for your own sake. Oh and 5 star reviews from the staff just below? Hmmm
Tenant
10th Jun 2017 (7 years ago)
J Ripalda
The worst agency ever!!!! They gonna try to keep your money in every single way.
Be careful to get a old house at the end of the tenanxy they will charge you all to get it like new... Disgusting!!!!!!
Tenant
14th Feb 2017 (7 years ago)
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