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Estate Agents in Exeter
Northwood - Exeter

Northwood - Exeter

3.8

25 reviews

85 South Street, Exeter, Devon, EX1 1EQ

Northwood Exeter are an estate agent in Exeter. They mainly list properties in EX2, EX4 and EX5. Over the last 6 months, they've listed 5 properties, with 3 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on OnTheMarket.

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Northwood - Exeter Reviews (25)

Have you used this agent?

N Matarage

Good service... Read more

19th Dec 2021 (2 years ago)

J Lin

Do not use Northwood for lettings! Read on for tips to not get scammed by letting agents. On checking out, my housemates and I requested to get the deposit back from the deposit protection scheme. However, there was no response after 10 days (which they should respond after 10 days unless they want to raise a dispute to deduct your deposit). I called Northwood (Will was the one who responded) and he didn’t sound too happy about it, his tone sounded irritable which is odd because the money is ours to begin with and we are your clients! Will claimed on the phone that there were “loads of things to be cleared out” and when I asked what it was exactly, he said “an array of things such as clothes”. Now mind you, we took a video of the house before and after moving in, including the exterior and the front and back gardens. They were time stamped and there was absolutely no rubbish and belongings and we cleaned it extremely well. He said that they will be charging us and that the landlord will be collecting evidence. Well, go on then, we would definitely like to challenge the clothes that you were talking about. Also, future tenants please note. TENANTS IN ENGLAND SHOULD NOT BE CHARGED CLEANING FEES WHEN MOVING OUT. EVEN IF CLEANING FEES WERE MENTIONED IN AGREEMENTS, THEY CANNOT BE ENFORCED SINCE THE INTRODUCTION OF TENANTS FEES ACT 2019. IF THEY DO CHARGE YOU, THEY CAN BE FACED WITH FINES UP TO £5000. Though there were no clothes left by us, I would like to also mention that whilst rubbish during the stay was responsible by the tenants, any rubbish left upon moving out is RESPONSIBLE BY THE LANDLORD/LETTING AGENT. Usually I would avoid leaving bad reviews like this as it simply waste my time and energy. However, Northwood so kindly sent and forwarded an email stating that the landlord is not going to deduct anything this year as a “covid goodwill gesture”. It seems like this has been happening for a while now. I would also like to mention that there is no goodwill gesture going on, we are just taking back OUR money and your claim of us not clearing a wide array of items like clothing DOES NOT WARRANT ANY DEDUCTIONS. Even to the last email, you were adamant about charging us and you ONLY returned the deposit because you know that we have video evidence of a clean house and not one littered with clothing. I would be really curious to see your evidence that we have clothes left behind and maybe we can pick these clothes up someday to donate to the charity. For people looking to rent houses, refer to the TENANT FEES ACT 2019 to see your rights and what can or cannot be charged. Challenge your landlords or agents if they do charge you illegally, or simply just report them. ALWAYS take video evidence before and after moving in.... Read more

2nd Sep 2021 (2 years ago)

R Smith

To protect my identity I have hid my actual name but in a nutshell you won’t get your deposit back. They’ll take half if not more. Ask for actual invoices of damages done otherwise the owner will take the mick out of you the tenant... Read more

25th Aug 2021 (2 years ago)

R Wozniak

We told Northwood agency we were looking for a long term renting as a big family and they said "yes sure no problem" property is a long term let. After 11 months before Christmas we got information about the landlord wanted to sell his property. They even did not mention about a Open house day. Guy over the phone just said"i am sure we mentioned that"No they did. Not. But we are not English so maybe he thought we do not understand English. It was very stressful time. We updated property... Clean the moulds in the bathroom and living room... Put a nice wallpaper... Wiped down a dust on the lampshades (1cm thick) when we moved in but at the end we had to pay 150 pounds for "destroyed slabs in the garden"??? Till now I do not know about what were they talking about.Hope they improved themselves since then.... Read more

25th Mar 2021 (3 years ago)

O SMAIL,

The house we rented had multiple issues which were either not resolved or completed to a poor standard. The landlord (who was also the owner of Northwood) also took every opportunity to squeeze every penny out of our deposits when we left - even for issues which were present when we arrived.... Read more

29th Oct 2020 (3 years ago)

J Gatrell

Popped in for some advice on the weekend, excellent staff who were really helpful and friendly. Would highly recommend.... Read more

6th Jan 2020 (4 years ago)

S Perry

Very polite and friendly. Always happy to answer any question I had and were very knowledgeable.... Read more

3rd Jan 2020 (4 years ago)

S Ann

I have rented through Northwood Exeter for the past 2 years, Any issues have been dealt with well and quickly. Now leaving the house but would recommend them.... Read more

21st Sep 2019 (4 years ago)

K Gallagher

I've been renting my property through Faye at Northwood Exeter and the whole process has been effortless! Faye has gone above and beyond from start to finish.. would highly recommend!... Read more

9th Sep 2019 (4 years ago)

H Skinner

Recently sold our property through Northwood, can't fault their service! Tamsin kept us up to date the entire way through the process & we had a nice quick & easy sale.... Read more

9th Sep 2019 (4 years ago)

A Barber

Faye went above and beyond to make life easy for us as a younger couple. She kept us informed every step of the way and really made the move easy. Thanks Faye and Northwood Exeter.... Read more

7th Sep 2019 (4 years ago)

J Vaughan

Good people, good service, very helpful. Highly recommend... Read more

27th Jul 2019 (4 years ago)

M Binding

From start to finish northwood made the whole process very simple. Faye was a great support helping us move quickly out of our horrendous last property (through another agent). Would definitely recommend... Read more

8th May 2019 (4 years ago)

C A

Absolutely dreadful - they don't do anything, the mould in the bathroom was never treated and the boiler gas been broken since last October. I am currently trying to move out and they are having viewings! I would never use Northwood again and would advise anyone looking to rent or let out or buy to avoid them. They aren't worth the money.... Read more

29th Mar 2019 (5 years ago)

P jackson

This has been my first experience of renting and I must say how pleased I have been with Northwood. Faye has been professional and responsive to any queries and concerns and very quick to put things right. I would highly recommend contacting Faye if you are looking to rent.... Read more

1st Feb 2019 (5 years ago)

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