Great experience! We have rented with them for almost a year and was very satisfied with how professional and helpful they have been any time we had any queries or needed help. We weren't renewing our contract with them as we were moving to another city however when we asked for a month long extension they arranged it without hesitation. If we ever move back to the Newcastle area, we will definitely rent with them again.... Read more
12th Sep 2021 (11 mo. ago)
We had a good experience with the agency throughout our whole tenancy. Emergency repairs were quick, all viewings and visits were announced at least, but usually more than, 24 hours in advance. Even installed an alarm when there were incidents in the neighborhood. For the price I would dare to say, unbeatable. Recommended.... Read more
11th Sep 2021 (11 mo. ago)
Good range of property... Read more
27th Mar 2021 (1 year ago)
I am trying to contact the sales side for a bit now, everything online is the contact for the lettings side and they don't pick up the phone, got emailed back but they don't even know the contact details for sales !... Read more
2nd Feb 2021 (1 year ago)
This is an empty retail unit where the mail is occasionally collected. It does not have opening hours and has never operated from this address.... Read more
20th Oct 2020 (1 year ago)
Miserable staff at front of desk. Need to learn how to smile.... Read more
22nd Apr 2020 (2 years ago)
Helpful and friendly... Read more
10th Mar 2020 (2 years ago)
Important to note: Sales and Lettings share the reviews here but operate independently. The overall score doesn't necessarily portray the correct and accurate review for each area.
I have been dealing with Angela in Sales for about 1 year and it's been the most impressive and brilliant experience I've ever had, not just in estate agency but in customer service.
Angela is extremely polite, friendly and welcoming by nature. The viewings were organised brilliant. There was always a key to get in the house, access was always checked, I was kept informed while travelling up from Leeds that we had access. I was referred to other properties, i was sent pictures of properties to my phone, regularly updated about valuations, the purchase, questions from the seller.....everything.
Amazingly (as this was long distance viewing), Angela even went to a house and filmed a video of the property and took time and trouble to upload it online and show me how to download the footage. It's extremely rare to come across someone showing such a desire to help the buyer and represent the seller in such an outstanding and dedicated way.
Angela also organised a referral to a mortgage advisor for me, helped me with legal issues around solicitors, constantly kept in touch and really drove the sale forward. We had been looking at multiple properties over this year time period and right from the start to the end the same level of outstanding service was delivered.
This is the first time in a long time (if ever) where I can't think of a single area in which service can be improved therefore the review of 5 stars fails to adequately justify the level of service which was 100% perfection.
Please look at the sales and lettings reviews as two entities when making your own judgement. I can't recommend Angela in Sales any higher, by far the best estate agent I'll ever do business with.... Read more
2nd Mar 2020 (2 years ago)
Very unprofessional. No help when house was filled with mould. Had issues throughout the entire tenancy. Frequently turned up with no advance warning for viewings and entered my property without consent.
I have recieved little to support while dealing with this letting agent, and even been called names for requesting better service. The way I've been treated has been absolutely disgusting and I would never touch this letting agent with a barge pole.... Read more
7th Jan 2020 (2 years ago)
not honest, once let make you let properties with deposit and when you asked for deposit they say we do not know you. highly unprofessional not recommended.... Read more
9th Mar 2019 (3 years ago)
Nice helpful owner who is knowledgeable about media profile and menu printing.... Read more
17th Oct 2018 (3 years ago)
Managed to see.oit property in a week with above the asking price.
I have to praise Angela who went above and beyond will 100% recommend... Read more
25th Sep 2018 (3 years ago)
Rude and Unprofessional don't even begin to describe this company. Had trouble with them from the day we moved in which continued throughout the tenancy. I would reccomended avoiding them at all costs.... Read more
2nd Jul 2018 (4 years ago)
Nice people... Read more
9th Apr 2018 (4 years ago)
People/person I spoke to on the phone couldn't sound less interested about helping. Also went to the same house twice to view and both times no one showed up.... Read more
8th Mar 2017 (5 years ago)
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.