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- Regency Estates
Regency Estates
Closes at 1:00pm
29 Lee Lane Horwich, BL6 7AY
Regency Estates was established in 1992 by the Holt family and is still owned and run by the Holt family today. During the last 25 years we’ve been through many changes and our evolution has resulted in our current staff being highly qualified and experienced in all aspects of the residential sales and lettings market in the Bolton area and beyond.
Based in the centre of Horwich our prominent office forms the cornerstone of a very busy Horwich high street. Without the confines of a corporate structure we can tailor-make our business to fit your personal requirements whether that’s as a vendor, landlord, purchaser or tenant.
Based on family values our work ethic is second to none and when dealing with a family business you know you are speaking to the people that make a difference.
Call into our offices for expert advice on any aspect of the property market.
We love to talk about property – it’s in our genes!
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
View all details
Accreditations
Regency Estates Reviews (189)
Have you used this agent?
86%
4%
0%
1%
10%
C Njeri
The flats I visited before moving in looked perfect, with brand new carpet and freshly painted walls. However, my experience after moving in was far from ideal. The boiler stopped working, and I had to endure almost a week without hot water or heating for me and my toddler. It was challenging to bear the cold weather without heating, and we had to rely on electric heaters to keep ourselves warm.
In addition to the boiler issue, the kitchen boards were falling, which posed a safety hazard to my son. I reported this issue to the agent, and it took them over a week to fix it. The delay in fixing this issue was frustrating.
At one point, the agent accused me of staying in the bathroom too long, causing the water to get cold. This confused me because it was just me and my son, and we only used the bathroom briefly. Despite explaining my situation to the agent, they did not take me seriously, and it felt like they thought I was making up the issue.
After experiencing intermittent heating and hot water, a new boiler was installed, which seemed relief. However, a new issue with the pipes responsible for producing hot water arose, resulting in me heating the house but still taking cold showers in winter. Despite raising these concerns periodically, no one seemed to take them seriously, leading them to believe I was either fabricating problems or being dishonest.
Furthermore, I reported a leak in the sink and an unstable toilet seat to the agent, but they did not believe my claims. After a week, they did send a plumber to fix the sink and toilet seat, but no one called me to inform me that they were coming. This was frustrating as I had to stay home and wait for them to finish.
Overall, my experience with the flats was disappointing. It felt like the agent did not care about the tenants. Once I moved in, it seemed like they did not take my concerns seriously, and it was disheartening. I hope that in the future, the agents will prioritise the safety and well-being of their tenants.
8th Apr 2024 (12 days ago)
M Ratcliffe
Regency have provided me with a great service. Very responsive; always helpful. They went out of their way to resolve a substantial issue with one of my apartments, personally attending on site every time they were needed to ensure that the problem was rectified. I highly recommend Regency as either a letting agent or for management of an entire development.
16th Mar 2024 (5 weeks ago)
Asif
I currently use Regency as the letting agency and I have to say that the service has been of a gold standard. This is all down to the staff who work there and in particular ?Alex Greenwood?, what a star she has been – very professional and responsive in resolving any issues with the boiler, electrics, pipe leaks….it shows she has a good working relationship with the repair and maintenance contractors. It is important to me to have a happy, stress-free tenant, and that I have which gives me peace of mind and knowing I am in good hands.
Regency also helped in the purchase of the property and to that I must thank and commend Saffron Cowburn for her hard work ethic and support from sale to completion ????
If you are looking for a lettings agent or buying a property that truly looks after you, and the tenant in my case, then I highly recommend Regency Estates.
7th Mar 2024 (6 weeks ago)
S N
I recently had the pleasure of both buying and selling a property with Regency Estates, and I must say, my experience with them was nothing short of exceptional. Without hesitation, I can wholeheartedly recommend their services to anyone in need of real estate assistance.
Throughout the entire process, I received top-notch professionalism and care from Mia and Nick. They were there for me every step of the way, offering expert guidance and support whenever I needed it. Their dedication and commitment to ensuring a smooth and successful transaction were truly remarkable.
Thanks to Mia and Nick, I felt confident and well-informed at every stage of the buying and selling process. Their expertise and attention to detail made all the difference, and I couldn't be happier with the outcome.
In conclusion, if you're looking for a real estate agency that goes above and beyond for their clients, look no further than Regency Estates.
6th Mar 2024 (6 weeks ago)
M Porter
I have worked with Regency for over 15 years now and can honestly say that I've never worked with a more helful, responsive and 'can-do' Estate Agent. I have a bunch of rental properties, with different agencies. Regency are the best, by a mile.
29th Feb 2024 (7 weeks ago)
M smith
great service as a landlord any problems there reported to us so we can sort
23rd Feb 2024 (8 weeks ago)
J Okoye
The agent is patient and quick in response.
21st Feb 2024 (8 weeks ago)
S Macdiarmid
Firstly we want to say thank you for making our dream home a reality!
Eloise was an absolute godsend from start to finish, quick responses, constantly chasing.
She is absolutely lovely to deal with and we would still be waiting to complete on the house if it wasn’t for her.
Superb contact from start to finish when dealing with Regency for both our sale and purchase. Wouldn’t hesitate to use them again or recommend them to friends and family.
20th Feb 2024 (9 weeks ago)
J Turner
I recently sold my property through Regency the service was fantastic kept me informed throughout made the whole experience very easy, A special thank you to Saffron and Eloise who are both fantastic so friendly and informative. Thank you again Regency.
15th Feb 2024 (9 weeks ago)
W Brown
very professional
7th Feb 2024 (10 weeks ago)
M Broadbent
With thanks to Gemma at Regency for working with us on the referencing and tenancy, highly recommended, thank you.
7th Feb 2024 (10 weeks ago)
Mark
Mia and the team were on the ball throughout our house sale process, keeping us informed throughout via phone and email. Would highly recommend Regency to anyone. Thankyou ????
20th Jan 2024 (13 weeks ago)
K Leigh
Great service and responses from Mia who looked after my sale.
Highly recommend
16th Jan 2024 (14 weeks ago)
I hirst
I found this Maisie to be very helpful and professional.
I would have no reservations in recommending her to any individuals requiring letting or renting of property.
31st Dec 2023 (16 weeks ago)
L Evans
Consistently great service. Very professional.
20th Dec 2023 (17 weeks ago)
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