J Keniwell

Recently purchased a property through this branch of Screetons and had really disappointing service. From the start they didn’t seem motivated to sell the property at all and handled the offer process very poorly. The offer hadn’t even been put forward (was later accepted so was reasonable), we had to chase for this to be put to the vendor and then chase for a response.
They then gave numerous false information down the line presumably to keep the purchase going and would answer questions about the property when they didn’t know the true answer - one being in relation to a gas appliance which is a safety aspect. I’d asked them to listen to their calls as it was unfair to be working this way and they responded that they aren’t recorded so I would assume that they choose to be deceiving quite often. At no point was any responsibility taken, they simply say ‘it is what it is.’ They were aware that a lone and older gentlemen was moving into the property a week before Christmas and these lies had an adverse effect on him which is far from decent nevermind a provided service.
Nobody bothered with the keys being handed over - they didn’t even chase the solicitors, they just ‘wondered’ when they’d be released… despite them being ready to go. The staff here are either slack, careless or conniving in our experience.
We wouldn’t ever buy or sell through this agent again but I would hate for someone else to have such a bad experience using them.... Read more
Buyer
5th Feb 2025 (22 weeks ago)
E Swindells
The Best Estate Agents and Auctioneers in Yorkshire by far.
Can only be described as incredible to deal with.... Read more
11th Jan 2024 (1 year ago)
S copley
They didn't inform us at the beginning that they can only send texts. I sent a text,I didn't receive a reply so I phoned them.... Read more
19th Aug 2022 (2 years ago)
E Fox
If I could rate it 0 I would!! Came out did an Valuation said she would get back to me that day and she didn’t that was Monday. Absolute time wasters!!... Read more
Seller
17th Mar 2022 (3 years ago)
S Evans
Very efficient and friendly estate agent. I have only good things to say about them.... Read more
26th Jan 2022 (3 years ago)
K Wilson
Always polite and friendly a pleasure to deal with... Read more
8th Nov 2020 (4 years ago)
P Allison
Very nice fish and chips good value for money and friendly service, hope to be back soon.... Read more
2nd Jan 2020 (5 years ago)
A Fenemer
A very good estate agents nice staff... Read more
1st Dec 2019 (5 years ago)
E T2H
As a landlord don't let this agent look after your property ,because they won't look after landlord they don't care about landlord very expensive fees and stand on others side .... No way ..... so please please guys don't leave your property for them to manage, I'm highly don't recommend this agent !!... Read more
Landlord
21st Nov 2018 (6 years ago)
J Bond
Tried calling again to book a viewing no return again very poor service, don't think I'll bother... Read more
20th Nov 2017 (7 years ago)
Steve
I have had the pleasure of using Screetons to manage, let and sell property. In all areas I have found their expertise to be of the very highest standard. Each transaction has involved me with NO stress at all and the staff are very good at keeping me up to date on progress.
I simply could not hold Screetons in higher regard.... Read more
10th Aug 2016 (8 years ago)
R Dixon
I have recently sold my property through Screetons and I am extremely happy with the level of service received throughout. From the initial valuation, to preparing the brochure and then negotiating a sale, the team at Howden provided an outstanding service. Susie also went above and beyond to help with my onward purchase, as it was a private sale there was no agent involved but she took all the worry away from me and helped me every step of the way.... Read more
Seller
5th Aug 2016 (8 years ago)
S Backhouse
We recently sold our house through Screetons' Goole office and, coincidentally, the house we bought was also marketed by Screetons, but the Howden office. Susie and Lisa certainly took the headache out of the buying process, dealing with the conveyancers on our behalf quickly and efficiently. We'd originally tried to buy a house marketed through one of the online-only house-selling websites, but the lack of professionalism and personal knowledge of the area soured the experience and actually put us off continuing with our negotiations on that property. So we turned to local estate agents, and would definitely only ever go down that route again in future. We can also recommend the mortgage advice offered by Screetons' expert Martyn Lewis - he really knows his stuff and, again, made the process a relatively painless one!... Read more
Seller
5th Aug 2016 (8 years ago)