G McAskill
A joke of an estate agent - incredibly rude staff, I would strongly advise avoiding this company... Read more
12th Jun 2022 (2 years ago)
John
Beware tell lies and make excuses for everything they are NEVER wrong you are ALLWAYS wrong when the logic of business is the customer's always right 1 star is far too much for them... Read more
8th Dec 2021 (3 years ago)
A O
Great service, followed what I was asked to complete and got a nice flat let. New Manager very professional and helpful.... Read more
Landlord
4th Dec 2021 (3 years ago)
I woulnd't recommend them at all. Very slow at dealing with issues and customer service leaves alot to be desired... Read more
Tenant
3rd Dec 2021 (3 years ago)
I Scott
I woulnd't recommend them at all. very slow at dealing with issues and customer service leaves alot to be desired... Read more
3rd Dec 2021 (3 years ago)
L Heather
Excellent new team, and would recommend them to fellow landlords in a heartbeat.... Read more
Landlord
8th Nov 2021 (3 years ago)
J corner
I won't even hesitate to give this 0 star. Wasted my time doing the online cv and bothering my employer to write a reference. I don't know how to feel if I'm getting discriminated considering I have an excellent credit rating. What's the point completing the Rental cv when you don't want to send a request to access on it? I even went to your office in Larbert to hand a written email address to make sure to give you a right one but waited for nothing. Went to O'Malley, no hassle and very helpful and arranged a viewing no problem.... Read more
Tenant
5th Nov 2021 (3 years ago)
P Simpson
Excellent service selling my home. Excellent value for money. After meeting a few estate agents Taylor William were the ones for me and they did not disappoint. Giving exceptional customer service throughout. Derek and Lynn were fantastic. We achieved £50,000 over the valuation of our property.... Read more
Seller
2nd Aug 2021 (3 years ago)
G Campbell
Do both members of staff need to take lunch at the same time closing the office again a time when most house sales go? I don't think so. Still waiting for them to come and pick up their for sale sign after nearly 3 weeks. I have also called to ask for it to be picked up.... Read more
Seller
22nd Jul 2021 (3 years ago)
K Shepherd
I found the service excellent in every way great service.... Read more
30th Apr 2021 (3 years ago)
R Williams
Mainly dealt with the lovely Sam, she went above and beyond when I was searching for a new place to rent. Couldn’t fault the service if I tried. Post moving in the service I’ve received has remained at the highest quality. Sam has made the experience of moving as easy as possible.... Read more
Tenant
1st Feb 2021 (3 years ago)
D Johnstone
We recently went through Taylor Williams to get our new flat for rental, they were super professional and helpful throughout the full process and made sure we were updated throughout. They are by far the best letting agents we have used.
Thanks again for all your help!... Read more
Tenant
6th Oct 2020 (4 years ago)
J Payne
From the initial enquiry to prompt replies to subsequent messages, I couldn't fault the service with Taylor Williams (Larbert). They were friendly and professional at every stage. Gillian took time to answer a lot of questions as well which made the process even smoother. Highly recommended for renters.... Read more
Tenant
7th Sep 2020 (4 years ago)
DeeCee
Fantastic service from the lettings team. I dealt mostly with Gillian & Kimberly whilst placing my property on the market for rental. Would highly recommend Taylor William to anyone who is thinking of renting their property!... Read more
Landlord
2nd Sep 2020 (4 years ago)
E mccagherty
Taylor William have provided a professional service as a letting agent and then more recently when selling a property for me. They were supportive and knowledgable, communication was brilliant too. Highly recommended. Thanks.... Read more
Seller
29th Jun 2020 (4 years ago)
D Smith
The service I received was excellent from beginning to end. Very professional, knowledgeable, efficient and friendly throughout. I will have no hesitation in recommending them in future to family and friends.... Read more
3rd Mar 2020 (4 years ago)
J alexander
Undoubtedly buying and selling property is one of the most stressful times you will encounter. However, Derek did so much to help alleviate this and couldn't have been more helpful. He was very professional but equally important, friendly, approachable and grounded and always went that extra mile! Having Derek on board, I would not hesitate to recommend this Company.... Read more
Seller
17th Oct 2019 (5 years ago)
J Callaghan
Exceptional customer service from this company. I have used them for letting and selling several properties and they are the best in the business.
I would highly recommend Taylor William to anyone looking to let or sell!... Read more
Seller
14th Oct 2019 (5 years ago)
W moo
Unfortunately I have to give 1 star as it won't allow me to give zero. Avoid this company at all costs. It is beyond me how this company is still in business as it is a shambles. Full deposit has been taken off me for issues that were already in the property before I moved in and because it wasn't recorded in their inspection paperwork, I have been charged for it. PLEASE PLEASE PLEASE GO elsewhere!... Read more
Tenant
30th Sep 2019 (5 years ago)
A Dance
Highly recommended. Lynn was very informative and very helpful in dealing with any questions we had.... Read more
25th Sep 2019 (5 years ago)
R Shauk
Bad service, Purple bricks cheaper and better service.... Read more
4th Aug 2019 (5 years ago)
N mcgrath
Could not have been less helpful during our tenancy. Emails regarding issues (damp, electrical, and heating) were ignored, we we're lied to and mislead, hung up on when asking to speak with the manager, and cancelled on when appointments were made to speak with the manager. Would not recommend!... Read more
Tenant
28th Feb 2019 (5 years ago)
M Brown
Rented through Taylor William for a number of years in a property in Larbert. I cannot thank the rental team enough for their assistance in dealing with any issues I had during my tenancy.
I would highly recommend anyone looking to rent a property, contact Taylor William.... Read more
Tenant
12th Jun 2018 (6 years ago)
S kennedy
Would highly recommend renting through Taylor William. Staff have been friendly and helpful, whole process from initial viewing to move in date was effortless. Thanks again!... Read more
Tenant
13th Nov 2017 (7 years ago)
G Smith
I currently rent through Taylor William and have done so for 3 years now. The girls in the rental team are friendly and easy to deal with. They always act in a professional manner when I call the office with an issue. Would highly recommend renting through Taylor William.... Read more
Tenant
3rd Nov 2017 (7 years ago)
A User
We began letting our first property through Taylor William in Larbert in 2013 and now have a further 2 properties with them. They now have another office in Brightons and all girls in both offices are very pleasant, helpful and thorough in their work. We are kept well informed of any issues/repairs required to the properties. They have tradesmen they can recommend, should you require, who have a good standard of work. They inspect the properties on a yearly basis and advise us of any issues. We would have no problem in recommending Taylor William to anyone looking for a letting agent.
Landlords of 3 properties in the Falkirk area.... Read more
Landlord
3rd Nov 2017 (7 years ago)
C Smith
Sold my house through Taylor William, 1st class service and very friendly staff, would highly recommend using them and if I ever need an estate agent again there will be no hesitation to use Taylor William again.... Read more
Seller
2nd Nov 2017 (7 years ago)
L Dunbar
Would never use again, under any circumstances.
The most ignorant, unhelpful, vile people they have working for them.
They constantly lied to us and made our year miserable in that house. Things falling off and apart including,
Shower rails falling ON people!!
Curtain poles, door handles and fridge doors. Refused to do any repairs or help.
Done nothing about damage that previous tenant had caused such as broken oven, stained carpets with fizzy juices and scraped/marked walls.
They then proceeded to charge us money off our deposit for the damage the previous tenant had caused despite us emailing and calling them numerous times to tell them everything needing repairs.
Complete joke of a company, ridiculous customer service.... Read more
Tenant
25th Aug 2017 (7 years ago)
L Sevenette
DO NOT USE!! LIED CONSTANTLY TO MYSELF ALSO. HAD TO TAKE THEM TO A TRIBUNAL SO THEY WOULD GET REPAIRS WITHIN THE FLAT DONE. THE FLAT WAS NOT FIRE SAFE AND HIGHLY UNCLEAN. NOW HAVING TO REPORT TO OMBUDSMEN. I WAS ALSO SCREAMED AT AND THREATENED BY THE OWNER OF THIS COMPANY. I WAS ALSO TOLD I GET WHAT I PAY FOR AND THAT WASN'T THE CASE AS THERE WASN'T ALIT WORKING IN THE PROPERTY. I HAVE BEEN LIED TO AND TREATED DISGUSTINGLY! STAY AWAY FROM THIS AWFUL COMPANY!... Read more
Tenant
30th Jun 2017 (7 years ago)
I Grant
1 star for customer service as I can't post zero. I have tried to deal with this Estate Agent for almost 5 months now - to have a tree removed that fell into our garden from a property were letting agents for.
Now after 5 months of ignoring our requests, fobbing us off and, I'm sorry to say, lying to us - they have now advised us they won't be dealing with the matter because they are no longer letting agents for the property. What about dealing with it during the four months they were the letting agents?
Appalling customer service from a company that clearly cannot be trusted - prospective customers use them at your own risk!... Read more
Landlord
27th Apr 2017 (7 years ago)
M Liddell
Professional Service and always a smile when visiting definitely recommend them for renting property or selling property... Read more
2nd Mar 2017 (7 years ago)