E Sheppard
House was in an awful state when we arrived with none of the promised changes completed over the summer. Had to wait a few weeks for a boiler and a few months after moving in for all the changes we requested to be completed in order to make the house liveable.... Read more
Tenant
11th Jan 2019 (6 years ago)
K .
Really friendly staff good with viewings. Could be quicker with maintenance requests because it took me almost two months to get curtains which fully cover up my window although they're very quick with problems that are urgent such as a broken radiator etc.... Read more
Tenant
15th Nov 2018 (6 years ago)
Kstephano
Really friendly staff good with viewings. Could be quicker with maintenance requests because it took me almost two months to get curtains which fully cover up my window although they're very quick with problems that are urgent such as a broken radiator etc.... Read more
Tenant
15th Nov 2018 (6 years ago)
Kstephano
Very slow with helping me out with my maintenance issue, seems like they don't really care and take advantage of students... Read more
Tenant
10th Nov 2018 (6 years ago)
S James
This used to be a great agency to manage properties but has been going downhill in the past few years. Now you need to check your payments carefully as overcharging is rife. For instance i have been charged for duplicate gas checks and 10x too much for a locksmith because a '0 was accidentally added to the bill by accounts' I was also asked if I wanted to offer 'cashback' to the students as an incentive to move in. Obv their fee would stay the same. This is probably indicative of general letting agent behaviour but disappointing as they used to be good.... Read more
Landlord
8th Nov 2018 (6 years ago)
L Pontone
Great company who helped me and my friends sort our student accommodation stress free. Dan, our negotiator was outstanding and very friendly! Highly recommend... Read more
Tenant
13th Feb 2018 (6 years ago)
W Mcguiness
Firstly some of the management are particularly abrasive and passive aggressive. Also for landlords looking to list their properties with the agency, be wary of extra charges that they may try to obtain from you, for example unnecessary cleaning (which they provide of course)...... Read more
Landlord
25th Jan 2018 (7 years ago)
J Mellinger
Very hospitable and took good care of us. Our agent Reece was so helpful and really went out of his way to make sure we got a house which had everything we were looking for.... Read more
14th Dec 2017 (7 years ago)
R nexus
All the staff are very friendly and helpful, the website is easy to navigate and use and all staff are very efficient in how they handle queries. They also make bloody good coffee and play decent music . Also the decor is on point and they had a deal where if you make a Google review (good or bad) you get a free prezzie.... Read more
13th Dec 2017 (7 years ago)
Kstephano
Professional and polite service during the viewings. Able to book viewings very promptly and with ease. Hassle free signing the contract, highly recommended letting agency in Swansea!... Read more
Tenant
11th Dec 2017 (7 years ago)
G Watson
Fantastic service, we were driven to our viewing and had a great laugh with the negotiator. We had a warm welcome in the very quirky office and
will be signing for our property next week. Thanks The living room will be recommending to my friends.... Read more
Buyer
10th Nov 2017 (7 years ago)
R Sampson
This letting agency is by far the best letting agency in Swansea. I have been with them for two academic years now and they have provided an outstanding service. All staff members are both highly professional and amiable, going out of their way in order to make your experience easier. The main employee that I have interacted with is Gareth. Gareth has made the whole process of house hunting both easy and enjoyable, I will continue to recommend this letting agency to all my friends.
Robert (Swansea University Student)... Read more
Tenant
15th Apr 2014 (10 years ago)
M Moore
I still deal with most of the agencies in the Swansea and surrounding area as a Gas and
Electrical engineer. I can honestly say The Living Agency is one of the very few that I never
hear tenants, landlords or other trades complaining about.
Swansea is a small city and word travels quickly if things are not good, and I have nothing
but respect for their working ethos. Their office is always a fun, friendly and a professional
environment where everyone is welcome to drop in and have a cup of tea and a chat.
Their payment of invoices is one of the best as they pay promptly and directly. I would highly reccomend them to work with, rent from or rent with!... Read more
31st Mar 2014 (10 years ago)
R Lines
This estate agency is poorly run and takes advantage of students. They don’t communicate or respond to maintenance issues which left us living in cold damp conditions over winter. Won’t be recommending them to any other students that’s for sure... Read more