Well done Fresh Lettings, your service and attention to detail has been excellent. Your staff have shown me that they are knowledgeable, experienced and most importantly committed to ensuring that they provide first class service to all of their clients. Keep up the good work.
The lettings team at John Francis thankfully drew to a close for me a long 6 months of searching for a place to live for me and my three cats using various other agencies. Ellie and the team were extremely professional and efficient, showing an awareness of my specific needs, and were honest and transparent when it came to finding the right place. The team is also packed with personality, making the whole process much more pleasant as well as streamlined. They continue to provide a positive experience as i settle in to my new home. Excellent customer service, I would highly recommend their services to anyone wanting their rental process to run smoothly. The cats say thanks too!!
No go place for renting and buying. I don’t recommend.
Very professional from the start. A very pleasant and informative young lady showed us round the flat.
The interview with the manager Jacky was business like and pleasant with our Grandson, a first time renter.
She got back to us very quickly , in a few days it was all completed. Very Happy .
The experience that i had with your company was a very disappointing one.My partner and i were offered to view a property with someone from your office based in Tonyrefail at south wales. The viewing was scheduled for 9.30 A.M. on Tuesday 15th December.We turned up at the day and time stated only to discover that the person who arranged to meet us did not turn up, so i rang their office and the woman i spoke to told us that we were not on their system and if we would like to rearrange a new appointment, so i phoned them up the next day and a new one was arranged for us on Tuesday 12th January.I received a text message on that very day about four hours before our appointment to inform us that the tenancy had been granted to someone else.I was not pleased about this especially when i enquired what the reason was, i was told that the bond had been secured by these people.I asked why wasnt i given prior notice to this just to be told that their secretary must have been busy that day.They offered us a list of alternative properties on their website, but i will not be comitting myself to any of these and will not deal with propery plus ever again.It is one thing being let down once but twice is utterly rediculous.
We have dealt with Davina and the team in Gorseinon Sales recently and found them to be knowledgeable, and approachable. Always able to answer any question we had and made the whole process easy for us. Would recommended.
What kind of letting agent after being asked if the landlord excepts pets ,telling them what pets we had. Knowing how much we wanted the house. Gives us a viewing. Husband told them after seeing it we were still interested.
He rang them today to be told we didn't get it as we have a dog and the only reason we had a viewing was because of us pestering them.
Really bad service!!!!!!