Used Dawson's Swansea to sell my parent's home after they passed away. Dawson's understood this was difficult for us to do and was very patient throughout the process. They completed all the viewings and communicated feedback promptly. Had one issue where they left the blinds wide open at the property but when discussed were very apologetic for their mistake.
We would like to thank Paris for going the extra mile and helping us with the works we had pending in our property and Paris went the extra mile to help us.
Thank you :)
I have tried to purchase a house twice from this office. On the first occasion initially they failed to inform the seller of a water leak spotted on a viewing that caused thousands of pounds worth of damage to the house that was perfectly liveable ended up with the plaster crumbling off the walls and the ceiling caving in)it had been noted down as “some damp!” I had an offer in on the house and which had been accepted 4 days later had a call asking if I would be interested in any of their other properties I said no I'm already buying one with you…"oh sorry that one’s been sold!" !?!
There were a few other issues prior to this massive show of incompetence and swore I would have nothing more to do with them. A few months later the perfect property came up and my heart sank when I saw it was with Peter Alan. Against my better judgement I viewed it and put an offer.
This time it wasn’t incompetence it was blatant lies one after another, the manager in particular is a dreadful man who is rude, grossly unprofessional and shouldn’t be trusted with the sale of a Wendy house. The property was a repossession so different rules apply but their interpretation of them was highly questionable. Several professionals involved in the sale eg builder, financial advisor, and another estate agents who I asked advice from) advised me not to go ahead as the general consciences was that the way it was being handled was not right, as one put it “this stinks!”
I have no experience of the other Peter Alan branches but would strongly recommend you avoid Swansea branch. Their regional manager hasn’t been very helpful either (and didn’t sound that surprised when I complained) so I will be taking it to the property ombudsman as I feel its time someone looked into their trading practices. My advice? AVOID AVOID AVOID!
We were really impressed with the service provided by Kayley, Connor, Andrea and all the team at John Francis, Swansea. From the initial valuation, through the negotiations to successful completion the service provided was absolutely first class. We would recommend the John Francis, Swansea team to anyone.
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