We have rented our first - and last - holiday flat from this firm. The apartment was fine, if overpriced, however the service has been shoddy from beginning to end. While mistakes will happen in the real world in the best of businesses, this was a series of unpleasant incidences and mix-ups delivered with a take-it-or-leave it attitude at best, a heavy supply of jobs-worthiness, and from the manager, outright rudeness and a threat to "come down heavy" on my husband if we wrote this review. Very unpleasant, very toxic.
I have tried to purchase a house twice from this office. On the first occasion initially they failed to inform the seller of a water leak spotted on a viewing that caused thousands of pounds worth of damage to the house that was perfectly liveable ended up with the plaster crumbling off the walls and the ceiling caving in)it had been noted down as “some damp!” I had an offer in on the house and which had been accepted 4 days later had a call asking if I would be interested in any of their other properties I said no I'm already buying one with you…"oh sorry that one’s been sold!" !?!
There were a few other issues prior to this massive show of incompetence and swore I would have nothing more to do with them. A few months later the perfect property came up and my heart sank when I saw it was with Peter Alan. Against my better judgement I viewed it and put an offer.
This time it wasn’t incompetence it was blatant lies one after another, the manager in particular is a dreadful man who is rude, grossly unprofessional and shouldn’t be trusted with the sale of a Wendy house. The property was a repossession so different rules apply but their interpretation of them was highly questionable. Several professionals involved in the sale eg builder, financial advisor, and another estate agents who I asked advice from) advised me not to go ahead as the general consciences was that the way it was being handled was not right, as one put it “this stinks!”
I have no experience of the other Peter Alan branches but would strongly recommend you avoid Swansea branch. Their regional manager hasn’t been very helpful either (and didn’t sound that surprised when I complained) so I will be taking it to the property ombudsman as I feel its time someone looked into their trading practices. My advice? AVOID AVOID AVOID!
Advise not to use these if they fully manage the rented property. Let themselves in your house on many occasions without consent. Was still living in the property for the last month of tenancy and agreed I would be there for all viewings, man got there early and let himself in my house, being a young woman living on her own I thought it was disgusting, he was going around the house moving stuff and binning items he felt was rubbish which was not. Made me feel unsafe and felt intimidated being on my own in the house with a strange man. Such a relief to leave Dawsons and live in a stress free, safe feeling home.
Samantha was extremely professional and knowledgeable when I met with her this afternoon. Very polite and courteous throughout the appointment. An asset to Peter Alan.
No show !!! Waited over 1 hour in a freezing empty house at the window !!! Even got there 15 mins before arranged time!!
Would never recommend! Not reliable. Gave 1 star for lady in the office, who was very pleasant.