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- John Francis - Swansea
John Francis - Swansea
Opens tomorrow at 9:00am
5 Walter Road, SA1 5NE
John Francis boasts a legacy of over 150 years that extends across a large network in West Wales. We understand the complexities of the property market and are here to provide support every step of the way. Our town centre branches are interconnected, ensuring wide-ranging promotion of your property.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
John Francis - Swansea Reviews (179)
Have you used this agent?
87%
4%
0%
0%
8%
All (179)
Seller (27)
Buyer (17)
Landlord (37)
Tenant (32)
General (66)
S Edge
I have recently started renting a house with John Francis and I couldn’t recommend them enough. I personally worked with Samuel and he was professional, responsible and friendly. Which was everything we needed through this process.
Tenant
23rd Oct 2024 (22 weeks ago)
O Otasowie
Samuel is excellent in his job .
22nd Oct 2024 (22 weeks ago)
M Oparaugo
Samuel marmort one of the agent of john Francis did a good viewing today with me he was audible and explained very well.
22nd Oct 2024 (22 weeks ago)
E Esombi
I needed a new house in Swansea but didn’t have the time to search online. So, I went directly to the John Francis lettings office. In less than seven days, I had completed the viewing, signed all the necessary documents, and finally moved into my new home. The staff at the office were fantastic—they understood the urgency of my situation and got everything sorted quickly. To top it all off, I even received a welcome gift!
Tenant
1st Oct 2024 (25 weeks ago)
C Nemes
Incredible letting agency! They were so quick and effective with us. Within 2 weeks of the booking, we had the keys given to us. They answered all our queries and were really polite and professional. Especial mention to Alled, incredible service!
Tenant
18th Sep 2024 (6 mo. ago)
J Leahy
Had an amazing experience viewing a property where I met Samuel Marmont at the door of the property where he was smart and approachable and friendly were he introduced himself and welcomed me into the property where he was very knowledgeable of the property and friendly and professional. He explained everything to what the property has to offer and what the land lords are like. I would highly recommend use John Francis and Samuel marmont to be someone you deal with.
16th Aug 2024 (7 mo. ago)
O KAYODE
I had a great experience working with (John Francis). The office team were professional, responsive, and made the entire process smooth and stress-free.Special mention of Samuel Marmont, the agent who handled the viewing of the property is important he was more than willing to go the extra mile to help and promptly address every enquiry. I highly recommend them for anyone looking for a reliable letting agent
Landlord
16th Aug 2024 (7 mo. ago)
T Mitchell
Excellent experience with John Francis recently, especially with gentleman named Sam (Marmont) Friendly, and supportive throughout with great communication and support throughout whole process which meant everything was complete and signed within a few days. Would definitely recommend them as trustworthy and won’t hesitate to use again in future. Cheers Sam, Ben and all involved! Tom and Ffion
15th Aug 2024 (7 mo. ago)
S S
I had a viewing on 14th August, the person who guide me was Samuel marmont, He explained each and everything very clearly regarding the property,He was very polite and approachable person,He emailed us shortly after the viewing. John Francis are a very professional and polite company.
14th Aug 2024 (7 mo. ago)
M Steel
Had a viewing of a house with a gentleman named samuel marmont, was a lovely guy and took time to show us around the house and let us have a good look around to explore any potential issues, not that there was any.
14th Aug 2024 (7 mo. ago)
A Sanorjo
Went to their swansea office to ask for a property we like, unfortunately it was already taken. However, Michelle accommodated and helped us to look for properties available. Sophie toured us around the property we viewed, she was very knowledgable and bubbly and she answered our questions well. She is excellent in her field. Michelle kept us well informed and updated, and offered help when needed. Shocked and saddened when she moved offices when we were the end of the buying process, but Josh came to the rescue and made us at ease towards completion. The only downside was when we rang their office one day to get an update and an agent (we didn’t catch the name) couldn’t find details of our sale even though we’ve given them the address. We called in to the office to check and spoke to Josh who reassured us that our sale was on the system. Overall, service was great! Would highly recommend John Francis Swansea!
Buyer
13th Aug 2024 (7 mo. ago)
Emily
Great experience with the lettings team; very helpful and made the process very slick and easy, particularly Samuel Marmont and Ben Davies. Thank you!
Landlord
6th Aug 2024 (7 mo. ago)
L Howell-Morgan
An excellent and professional service from John Francis. Sam was extremely helpful.
5th Aug 2024 (7 mo. ago)
D S
We had a lovely viewing for a flat to rent with Samuel Jones who was personable and lovely to talk to, in addition to being highly knowledgeable about the property and details of when we’d hear back about the property.
Tenant
5th Aug 2024 (7 mo. ago)
D Williams
Very nice person, Samuel Jones. He was very polite and he explained everything very clearly. He emailed us shortly after the viewing. John Francis are a very professional and polite company.
5th Aug 2024 (7 mo. ago)
S Epa
They are amazing
5th Aug 2024 (7 mo. ago)
S Wag
Rachel, Karen, Katie and Dyllon are a great team. Friendly, enthusiastic and professional. They sold our house recently, which we bought through them previously. No fuss and always obliging. Thank you to a great team.
Seller
16th Jul 2024 (8 mo. ago)
S Shea
18 Byron way. SA2 7EP. Avoid this property! The landowner is a robber!!!! So disgusting experience!!!
23rd Jun 2024 (9 mo. ago)
H Chowdhury
Worst letting agency ever. I called to apply for a property but was told I need to view before I can apply for a property. Fair enough, except there were no viewing appointments left. So I was then offered a video tour so I could apply for the property. I phoned twice on the day of the viewing to ensure this video would be sent to me and nothing was sent. I called back to hear the property was let! Why would you offer me this video tour and tell me that I will have equal chance to apply for the property, same as all other candidates. I was prepared to apply before even viewing the property and was given false hope and false promises. If you are unlucky enough to deal with this agency, please do not have Richard.
Landlord
17th Jun 2024 (9 mo. ago)
Stephanie
Communication is not their top priority and they lack it massively!
23rd May 2024 (10 mo. ago)
D E
Avoid if you are a seller.....In my case... A complete lack of customer care and service. Several emails not responded to. No reduction in fees for overpricing. Its not the value of the property that is the issue it was their tactics to secure my custom. Over valuing properties without local knowledge of the area they are advertising in (in my case). No offer of explanation or apology. Due to complete next week. Personally wouldn't sell through this branch in the future. Props to Michelle for being a lovely lady to deal with on the few occasions I have spoke to her.
Seller
12th Apr 2024 (11 mo. ago)
C Rees
Not sure who I spoke to but I felt like an inconvenience when calling to ask some questions about a property to rent, they were trying to put me off the property telling me 1 thing but then telling my partner another thing when he then called a few hours later.
Tenant
31st Mar 2024 (11 mo. ago)
M Faulkner
I am so disappointed at the service I have received in respect of a prospective tenancy . I was promised a call back on five occasions but didn’t receive the curtesy of a call which would have taken less than a minute of the persons time . Very surprised at the unprofessionalism shown by what I thought was a reputable lettings agency ?
Tenant
28th Mar 2024 (11 mo. ago)
Anonymous Home Buyer
I've just purchased a property that John Francis were selling & can't recommend highly enough Michelle & her team. Michelle was amazing throughout the process & nothing was too much trouble, exceptional cusomer care/service.
Many thanks to you all
Buyer
11th Mar 2024 (1 year ago)
D Bailey
Rachael Williams showed us around a property yesterday and she was fantastic, very knowledgeable and extremely professional. Unfortunately the property was not for me but I shall use the company again for sure. Thanks Rachael ????
8th Mar 2024 (1 year ago)
I Rees
Fantastic service. Very pleased we went with John Francis as they made the selling process so easy. Every member of staff we dealt with were really helpful. Excellent customer service.
Seller
15th Dec 2023 (1 year ago)
R Rees
Great Service from the Lettings Team, can’t fault them, got my property let so fast with great tenants!!!
Highly recommend
Landlord
5th Dec 2023 (1 year ago)
D Sharma
Sadly it as gone down in overall service very badly ,it has become very unreliable we lost a lot of money in extra charges due to their negligence
20th Nov 2023 (1 year ago)
L Thomas
I've just picked up the keys to my new house, bought through John Francis. I'm so happy with the way Michelle and all of the staff went over and above to deal with the administrative process of the purchase of my new house. Very helpful estate agents with excellent customer service. Thank you, everyone, at John Francis (especially Michelle). I'll keep you updated on the developments I'll be making there. Xxx
Buyer
17th Nov 2023 (1 year ago)
N Owen
Michelle & Rhys are amazing! All of the staff both on the lettings and Sales side of JohnFrancis have been fantastic. Nothing has ever been to much trouble. They have cared for my property through the rental team for years without any problem or complications. Michelle in the Sales team has been amazing! She is the best, always helpful, sorts any queries I have immediately and always communicates in a timely manner. Fabulous service from amazing staff ??
Landlord
14th Nov 2023 (1 year ago)
A B
I have nothing but positive words to say about John Frances. The whole team have been amazing from start to finish! They were able to get me in within the week and were so helpful through such a stressful process. Even after moving in, they have been so helpful and reliable making sure we settled in alright. I want to thank Sam, Jodi, Richard, and Aled as they were a calming and reassuring voice in such a stressful time whilst also delivering top notch customer service and the most correct information. If I’m ever looking for a property again, these guys would 100% be my first call!
13th Sep 2023 (1 year ago)
S Stokes
Lovely team going to sell our house ??
Seller
1st Sep 2023 (1 year ago)
E Williams
Bought a house through John Francis and I can honestly say the team there went above and beyond to show me all the houses I was interested in, discuss my questions (I had many!) with vendors and negotiate fairly and maintain honesty and integrity. Rhys, Libby, Nina, Michelle, and the entire team are lovely people and brilliant to work with. Thank you for making a stressful situation a little easier with humour and honesty ? Thank you all.
Buyer
27th Jul 2023 (1 year ago)
J Fearnley
A first class team that delivered a first class service. An object lesson in what a house seller/buyer looks for from an estate agent. Nothing,however small or trivial was too much trouble for them.
Seller
25th Jul 2023 (1 year ago)
nwaa
Pretty much useless.
If youre a tenant then feel free to smash up the place you rent because John Francis wont check or care!
They dont perform inspections that they claim to. Staff have a generally poor knowledge of property management and business in general. Avoid at all costs.
Believe it or not but theyre even worse at sales.
Landlord
19th Jul 2023 (1 year ago)
H Connell
Amazing service and such friendly staff????
22nd Jun 2023 (1 year ago)
K Davies
A few issues along the way but I found Michelle and rhys very easy to talk to, always tried their best to sort things out and always returned my calls, which doesn't always happen. Very happy with the service from both of them
11th Jun 2023 (1 year ago)
S Birch
Friendly, cheerful staff who don't mind answering stupid questions from a first time buyer! Lovely to deal with and super quick from start to finish. Highly recommended.
Buyer
13th May 2023 (1 year ago)
D passmore
Awful experience dishonest agents
10th Apr 2023 (1 year ago)
D 0
We sold our house with John Francis Pontardawe. We had offers in almost immediately and achieved full asking price within two weeks of going on the market. JF were extremely helpful throughout and helped the sale go through smoothly. Their photos of the property were terrific. Throughout the process we had a good line of Communication and our calls were always answered promptly, invaluable as during the entire sale we were out of the country. Particular thanks to Dillon and Karen as well as everyone else involved. Great friendly and stress free service.
Seller
7th Apr 2023 (1 year ago)
Harry
Tried to book a viewing on couple properties online. No one ever replied if they’re still available or gone already. What’s the point of having a website if you dont even bother replying to online requests on your own official website. Ridiculous service.
18th Mar 2023 (2 years ago)
E Rendell
Great communication, great team, always friendly! Was able to arrange a one off viewing thanks to Michelle. Recommend John Francis for any buyer!
15th Nov 2022 (2 years ago)
C Leatham
Excellent experience with John Francis.
I can't recommend John Francis enough after having just completed a house sale with them.
I had a lot of estate agents come round and do a classic sales pitch to try and get my business- it was refreshing to speak to Rhys who was very open, honest and understanding.
I am very happy to have chosen John Francis as my agent as the process with very smooth. Great communication from Michelle and Rhys throughout, even after they handed me over to the solicitors.
100% recommend.
Seller
11th Nov 2022 (2 years ago)
T cantwell
Good morning. I hate to down people but this is totally disgraceful. The solictors very un proffessional we were waiting fot 6 7 months to get into propterty whilst i was doing all chasing and work finally we got in. The 2 weeks been in the property major faults for clearing out the whole garden which was left in mess too smells around property of water leaks too gas. Until we found when lifiting the boards diaster of pipes leaking out water even worst gas this is a killer its awful with 3 year old daughter i have. The property had fake gas certified paper work when peeling off 2021 found 2015 boiler had to be replace that when we found issues there big dangerous plumber said been hidden well had shut down leaving us no heating and no running hot water for 5 days till this point. Solicitors duty to there client's safety but they dont care and use you as bait paying more money for there work which i cant see any good searches just based on lies as for previous owner well she ripped us off and left hell lot of problems its death trap so all evidence we have put also leaks coming through roof so take good look dont trust any of these solicitors and agent john francis thanxxx
Buyer
4th Oct 2022 (2 years ago)
C Perman
We found John Francis (Swansea branch) to be excellent in all our dealings with them. We just completed on the sale of our house in the Swansea area and their professionalism, kindness and expertise was much appreciated. In particular we are very grateful to Rhys and Michelle who kept us informed of everything and helped us to get the best price for the property. I would highly recommend this estate agent to everyone. Nothing was too much trouble for them.
Seller
10th Sep 2022 (2 years ago)
S brown
I have dealt with Katie ,Michelle ,Charlotte & Rhys and have found them all to be very helpful and professional . I wouldn't hesitate to recommend them to help and advise during the buying or selling of a property
6th Sep 2022 (2 years ago)
V Jones
Amazing service from the Swansea team.
Max, Ben, Richard and Alice have been absolutely amazing in helping me find a home for my dad. They were always avaliable when i called and helped us through all the paperwork. We were new to the rental market and they gave us all the information we needed from start to finish. Massive Thank you!
Tenant
1st Sep 2022 (2 years ago)
I Rafique
want to thank the team , outstanding customer service, Rhys showed me the property exactly what I was looking for that just recently came on the Market! great negotiation skills! very professional and very grateful and thankful for the team. very memorable experience!!! Michelle I really enjoyed the viewing you did too! smiled all the way through, answered all questioned asked friendly and professional
21st Aug 2022 (2 years ago)
S morgan
Not impressed
9th Aug 2022 (2 years ago)
Anonymous Homeseller
A few issues and communication wasn’t great at the start, however it got a lot better and they did well selling my home
Seller
29th Jun 2022 (2 years ago)
L Butler
Excellent service throughout. Alice has been amazing and has gone above and beyond. I have rented with different estate agents before but Alice has made sure that John Francis is the best to use. Thank you so much Alice for helping us find our new home. We love it here and I will definitely be recommending John Francis to everyone ????????
Tenant
5th May 2022 (2 years ago)
R Bannister
Very quick and efficient sale of our house in Swansea. All staff took responsibility for the sale rather than leaving to one person in the branch which meant whenever we phoned someone could tell us what was happening. They generated lots of interest in the property and offered sound advice on choosing the right buyer. We would definitely use John Francis in Swansea again.
Seller
30th Mar 2022 (2 years ago)
L Parry
Amazing, friendly, efficient service from the whole team in the Swansea branch, to sell my property. Expert advice and service in particular from Rhys Davies from listing to completion, who ensured the property was marketed correctly and and always kept me in the loop with updates - nothing was too much trouble. Having dealt with many of the Swansea firms in the past, I can honestly say this team are the best - personal/friendly service and interested put their customer first to secure the best outcome!
Seller
24th Feb 2022 (3 years ago)
L Wright
Recently secured a rental property with John Francis, and from start to finish the whole team was extremely supportive and fast working.
A special mention to Alice Osborne and Max Groves for all of their hard work during a few tough weeks for myself. Best letting agents I have dealt with. It honestly felt like they were just as invested in me getting the property as I was.
Thank you, sincerely for everything
Tenant
17th Feb 2022 (3 years ago)
L Owen
I've rented my current flat from the team at John Francis Swansea, and they have been an absolute delight - extremely swift and responsive communication, clear and open communications about any of the questions I had, and extremely helpful during some of the early 'teething problems' around getting set up in a new place. The team (I've interacted with Alice Osbourne, Ceri Osbourne, and Max Groves) were fantastic and really put me at my ease moving to a new city at short notice. If you're looking for a good letting agent in Swansea, I cannot recommend them more highly.
Tenant
15th Feb 2022 (3 years ago)
C Morris
Great service by all involved. Thank you!
2nd Feb 2022 (3 years ago)
J Morgan
Ceri, Alice and Max have been superb in supporting me becoming a landlord. They have been informative and responsive from the outset and continue to be with my post process questions. Highly recommend the team.
Landlord
10th Dec 2021 (3 years ago)
M Canacsim
Alice has been a very friendly and helpful agent that helped quickly answer our queries and keep us in the loop of the rental process. I would highly recommend her service.
Tenant
11th Nov 2021 (3 years ago)
J Mettam
We recently secured a rental property and the whole process was made simple, precise and clear from start to finish. Alice Osbourne was extremely helpful and happy to help or answer any questions we had throughout the move. Couldn’t speak highly enough and massively appreciate her help in us getting our new home.
Tenant
16th Oct 2021 (3 years ago)
A Crampton
Very pleased with the service and professionalism of all the team especially Kayley , who had a lot of stick from our first buyer, but handled it in a very professional way. The team kept us updated throughout the sale. I would highly recommend using John Francis to sell your property.
Seller
27th Sep 2021 (3 years ago)
C vulliamy
We have been delighted with the service provided by Alice Osborne at John Francis Lettings. She has been courteous, professional and helpful in every way, with prompt communication and a kind, friendly manner. Wouldn't hesitate to recommend to others.
Landlord
23rd Sep 2021 (3 years ago)
N Davies
Excellent service. The enthusiasm of the staff at John Francis is a credit to the company. I would certainly recommend using them.
21st Sep 2021 (3 years ago)
M Ashley
We were delighted with the friendly, responsive and professional service we received from Louise and team at Swansea's Sketty branch from whom we purchased our bungalow, when we moved 3 months ago, at a very busy time for the industry. They helped make the experience as stress-free as possible and we have no hesitation in recommending them.
Buyer
20th Sep 2021 (3 years ago)
S Edwards
Absolutely wonderful team we had dealing with the purchase of our new house and sale of our old! Ours took a while to go through but not to any fault of John Francis! Any queries we had were answered within 24 hours at the absolute most! The only thing I wouldn't advise is the use of the lawyers! It may have just been one team within that law firm as our sale team was amazing but the purchase team were awful! It wouldn't put me off using John Francis again but would definitely use my own law firm next time!
Seller
20th Sep 2021 (3 years ago)
N Lamond
Alice, Ceri and Max in the lettings team have been amazing, from the first call I made about a property to the handover of the keys. Alice was professional, friendly and efficient when we did the viewing and after that at all stages I knew I was in safe hands. The team went the extra mile to ensure the move in date could be brought forward which helped me a lot and my whole experience was painless. I would strongly recommend John Francis lettings in Swansea to both landlords and tenants.
Tenant
27th Aug 2021 (3 years ago)
C Griffiths
I couldn't recommend Alice enough. She was very helpful and polite, and she got to the bottom of my issue very quickly. She was brilliant.
16th Jul 2021 (3 years ago)
E Evans
Couldn't recommend Alice highly enough! She was always lovely to deal with and very organised. Before our viewing she took the time to confirm our appointment by phone the day before and day of. Since then she's been very responsive whilst going through the signing process.
A big thank you! You've made this process a lot easier for myself and my partner.
Tenant
12th Jul 2021 (3 years ago)
S Evans
A big thank you to Richard for all his help in getting us our rental property , very responsive, professional and very helpful whilst we moved from overseas. Excellent service and I would highly recommend him and the team. Thank you
Tenant
10th Jul 2021 (3 years ago)
A Michael
Recently moved into my new property. Very happy with the service provided by John Francis lettings team. Alice was very helpful and kept me informed throughout the process. Would highly recommend John Francis
Landlord
4th Jul 2021 (3 years ago)
Anonymous Homeseller
Kayley and her staff in the Swansea office provided a first class service in selling my property. They were so friendly and helpful, as well as acting with utmost professionalism. They kept me well updated with progress and did their best to sort out any problems with the purchasers and solicitors involved. I was very pleased with their fee and the fact that they achieved the asking price, which was based on an honest and realistic valuation of the property. Other agents' valuations were set unrealistically high, I suspect merely to justify their higher fees. I would recommend JF Swansea unreservedly.
Seller
3rd Jul 2021 (3 years ago)
K liwanag
Im a newly qualified nurse in Swansea from the Philippines and I’m new to the place but I cant recommend enough Alice , my agent who make sure I settled well and made it more easier for me to get my new flat very conveniently .
Tenant
3rd Jul 2021 (3 years ago)
C Williams
Extremely helpful team, always on hand to help any questions as quick as they can.
22nd Jun 2021 (3 years ago)
H mohammed
I am very happy with the excellent service I received from the agency during the 4 years I spent in the rented house.
Tenant
16th Jun 2021 (3 years ago)
M J
The stress of moving is being calmed enormously by the outstanding customer service offered by Alice and the team. Questions and concerns answered immediately or within a short space of time. Highly recommend
12th Jun 2021 (3 years ago)
P Punchard
I have nothing but praise for John Francis Swansea , I have dealt with both sales and letting, they are a brilliant team, professional yet with the warm personal touch, always quick to communicate always upbeat and pleasant, spot on with valuations for both selling and letting properties...The best..Patsy..
11th Jun 2021 (3 years ago)
N Stroh
My Partner and I can't recommend Alice and the team enough! We moved into our first home in lockdown and were very grateful for the customer service they provided-all our questions and concerns were answered immediately or within a couple of hours, they helped us through the process every step of the way and have continued to be on hand with the same level of service and support. We couldn't be happier where we are and recommend them to anyone in Swansea for a hassle-free, genuine service
Buyer
8th Jun 2021 (3 years ago)
J NAGARAJ
Alice helped me secure the house I was looking for rent. Was helpful and professional. Everything went very smoothly.
Tenant
4th Jun 2021 (3 years ago)
J Law
Excellent service offered. Prompt reply to all emails and useful information offered. Would recommend highly.
29th May 2021 (3 years ago)
T Davies
I’ve been a customer of John Francis Swansea for many years their professionalism is superb and turnaround of letting a property can’t be faulted. The Swansea team work in a seamless fashion and I have been fortunate to have dealt with Ceri who fully understands the letting system. Her advice and knowledge has delivered a fabulous service.
Keep up the good team work!!!
Landlord
28th May 2021 (3 years ago)
S Desmond
I have found John Francis Lettings, Swansea extremely helpful and pleasant to deal with. All staff I have dealt with have always managed to sort out any of my enquiries, both efficiently and professionally. I would have no hesitation in recommending Ceri and the team.
Landlord
28th May 2021 (3 years ago)
S Walters
I am very pleased with the service I received from Ceri Osborne and in fact everyone who has helped with the letting of my property.
Ceri made it stressfree and I had every confidence in her. I am very grateful to her and the team at John Francis.
Landlord
28th May 2021 (3 years ago)
A Bromfield
Top team at Pontardawe.
Very professional service, friendly ,staff always update on situation.
4th May 2021 (3 years ago)
H Sayer
By a considerable distance the best letting agency I’ve dealt with in Swansea. Both Alice and Richard have been incredibly helpful with every query and made the whole process as smooth as possible.
Tenant
9th Apr 2021 (3 years ago)
D Bailey
Really lovely service. We have been dealing with Alice and she couldn't have been more helpful.
7th Apr 2021 (3 years ago)
C Long
Want to say a massive thank you to Alice Osborne. She has been more than helpful with helping my partner and I chose our first home. She has made the whole process so smooth and we just can’t thank her enough!
Buyer
1st Apr 2021 (3 years ago)
Anonymous Landlord
I used John Francis to let out my house recently.
I was put in touch with Alice who from start to finish was absolutely brilliant.
A perfect tenant was found very quickly and everything was sorted and put in place.
I would 100% be using Alice / John Francis again thank you !
Landlord
19th Mar 2021 (4 years ago)
M Edwards
Great service! A special thank you to Alice Osborne, who showed us quite a few properies and was always really helpful, professional and able to answer any questions we had. Alice kept us up to date throughout the tenancy process & is still available for any queries we may have.
Tenant
19th Mar 2021 (4 years ago)
D Group
Fantastic agents.
Pleasure to deal with and great communication throughout the recent purchases.
Phoebe Mainprice is exceptional
Buyer
17th Feb 2021 (4 years ago)
D B
Very difficult times during COVID but all staff were extremely helpful putting themselves out to help. Much appreciated
10th Feb 2021 (4 years ago)
S Trifa
We started to invest in Swansea 2 years ago, Kayley and Connor have always been very proactive and helpful, and this was a big help for us especially when we didn't know the area that well. They were always happy to talk with us and to give us advice. Their communication is also great and we are very grateful for all their help!
Landlord
4th Feb 2021 (4 years ago)
J cox
The team at John Francis were amazing in helping my buy my property. As relocating to another part of Wales they helped me find my the right property for my and my family's needs.
Buyer
1st Feb 2021 (4 years ago)
T Fraser
I dealt with Connor and Kayley at the Swansea Branch, they were both very professional and communicated with me on all aspects of selling my house
Seller
1st Feb 2021 (4 years ago)
G Howells
I moved into my first flat via john francis - I personally was in communication with Alice Osborne. Alice was very responsive, very friendly and very well informed at answering any queries i had. Alice and her team made the whole process much easier and stress free. Would highly recommend her to anyone wanting to rent.
Tenant
31st Jan 2021 (4 years ago)
N jones
Superb, I have experienced excellent service from Kayley and the team. Professional and courteous throughout the process of selling my property. I would highly recommend John Francis Swansea. Kayley’s integrity is second to none and this is reflected by her team.
Seller
15th Jan 2021 (4 years ago)
G Evans
I sold my property in Swansea via Kayley and her John Francis team. They were very responsive and communicative and dealt with all my queries promptly. As I was selling the house from my home in Spain, it was all the more important for me that they kept me on top of everything that was going on and gave me plenty if notice of all that I had to do. They provided a very professional service, not to mention they helped me achieve an attractive sales price. It also helps that they are all lovely people to deal with! Will definitely use again.
Seller
15th Jan 2021 (4 years ago)
S Willis
whilst my sister dealt with much of the sale, I got involved at the end of it, and found Kayley to be very professional, helpful, responsive and determined. Would not hesitate to recommend them.
Seller
14th Jan 2021 (4 years ago)
N Frenguelli
John Francis were an excellent estate agents from the start. I viewed properties with them on two occasions before making an offer on the house I purchased. They were very friendly and professional in all meetings and correspondence. They were proactive in findings properties that would be appropriate for me and were prompt in responding to all my enquiries
Buyer
13th Jan 2021 (4 years ago)
D Clark
Had really great service from John Francis, Alice in particular was very helpful, always at the end of the phone to answer my queries in a friendly eager manner and also promptly responding to all my emails. Really made a stressful move so much easier for me, can’t thank her enough.
24th Dec 2020 (4 years ago)
T Dodzo
Had a very pleasant experience with one of the agents at John Francis Swansea, Alice Osborne. In a very welcoming and professional manner, she walked us through the whole tenancy process and could not have been more satisfied with the experience. Many Thanks!
Landlord
23rd Dec 2020 (4 years ago)
S Wright
My experience with John Francis has been excellent. Great communication, professionalism and a friendly service. Alice Osborne is a particular asset to the company and provided exceptional service, I would definitely recommend this company.
23rd Dec 2020 (4 years ago)
S Vickery
Thanks to all at John Francis for your friendly professional service.
19th Dec 2020 (4 years ago)
M Isaac
Quality customer service that kept us up to date and informed from start to finish of letting process, special thank you to Alice Osborne.
Landlord
15th Dec 2020 (4 years ago)
O Wales
Thanks all at John Francis Swansea for everything. You all are very helpful and Alice Osborne was such a big help and still is for anything we need to ask. Very thankful and happy with the service. She is so prompt and patient too. :) From Jenny
7th Dec 2020 (4 years ago)
S Wertheimer
All the staff were so pleasant and so nice to deal with as well as very helpful. Alice, with whom I had most dealings, was just lovely and very efficient, dealing with matters promptly. I thought the Finders Fee was very high but because John Francis gave such excellent service, I would definitely go back to them.
2nd Dec 2020 (4 years ago)
L Williams
Honestly couldn’t have asked for better help through my first time buying experience, all staff I spoke to really helped and provided excellent service.
Buyer
20th Nov 2020 (4 years ago)
C Rees
Recently sold my house with John Francis, every member of staff were amazing, start to finish, very friendly and honest, they pushed the sale to be as quick as possible and solved every little issue that we came across. Cant thank the team enough and will definitely use John Francis again when selling or purchasing a home. Thank you again guy's A***** team.
Seller
20th Nov 2020 (4 years ago)
J Cole
Very helpful, friendly and communicative service from Alice and Ceri.
17th Nov 2020 (4 years ago)
R Sotgiu
Best Estate Agent in Swansea!
I sold my house about a month ago using JF Swansea branch, and I am more than happy to recommend their service to all my friends. I had spent three years renovating my house, so I was keen to pick a good agent and get the best return for my efforts. All four major agents valued my house, and I chose JF because I felt that the manager really cared for her clients and their interests. JF sold my house in nine weeks, to a cash buyer, for 5% more than the asking price… I could not have hoped for a better outcome! The office team was superb; booked loads of viewings from the first day and kept me informed daily by email or phone. They were professional, organised and always cheerful, despite these difficult times. I’m absolutely delighted with their services; it is a testament to the efficiency of their manager Kayley, and I will most definitely contact them again for my next project. Thank you all.
Seller
16th Nov 2020 (4 years ago)
J Rose
Excellent service, professional with great communication.
14th Nov 2020 (4 years ago)
A Westwood
Alice Osborne in particular was helpful, responsive and extremely professional. Helping me to find a property to rent and then sorting all the administration with a 9 day turnaround from start to finish! Thanks again
Tenant
14th Nov 2020 (4 years ago)
T Raaste
We have been dealing with the Swansea branch of John Francis for a couple of years. The service received has always been friendly and professional and all the staff go above and beyond. The only issues we've had have had to do with the larger John Francis group - at one point we were not able to find anyone to speak to when we needed to do so urgently and the Swansea branch was closed.
12th Nov 2020 (4 years ago)
P Hanford
FROM START TO FINISH CANNOT FAULT THE EFFORT AND EFFICIENCY RECEIVED FROM EVERY MEMBER OF THE TEAM
11th Nov 2020 (4 years ago)
L John
I have been a tenant and also a landlord bizarrely with John Francis in Swansea Walter road and I can’t praise the team enough. Go out of their way to resolve problems and always such a pleasure to deal with. Keep up the great work ????????. Leanne
10th Nov 2020 (4 years ago)
A lloyd
Very satisfied with the service provided when I purchased the property.
Always easy to contact and kept me informed with quick replies throughout the purchasing process.
Buyer
8th Nov 2020 (4 years ago)
Sophie
Absolutely brilliant service from the Swansea Lettings branch! I had a great experience with them, very professional and organised with such attentive customer care. Would definitely recommend them!
7th Nov 2020 (4 years ago)
M evans
i have worked for john francis for many tears they have always been professional and fair minded superb agents
31st Oct 2020 (4 years ago)
D rees
I would definitely recommend John Francis Morriston. They were professional and acted swiftly within 3 weeks my property was occupied with tennents.
Landlord
27th Oct 2020 (4 years ago)
D Jones
Id highly recommend JF, we cant speak highly enough of the service we received from JF Swansea, professional, always polite and nothing was too much trouble with assisting us with selling our property.
So easy to deal with we feel that other estate agents could learn alot from how JF Swansea operate.
Massive thank you to the team at JF Swansea, anyone looking to sell or purchase a property go to these guys, you won't disappointed.
Seller
22nd Oct 2020 (4 years ago)
I Unal
Very simple move in, even though I was moving from really far away!
JF were very flexible with hours which made everything a lot easier on my end. Customer service was also 5*, big thanks to Alice for her help with the viewing and subsequent dealings. Would highly recommend to everyone.
18th Oct 2020 (4 years ago)
S Hudson
We were really impressed with the service provided by Kayley, Connor, Andrea and all the team at John Francis, Swansea. From the initial valuation, through the negotiations to successful completion the service provided was absolutely first class. We would recommend the John Francis, Swansea team to anyone.
Seller
28th Sep 2020 (4 years ago)
B Davies
As a buyer of a property dealing with John Francis Walters Road was truly excellent - from viewing to picking up the keys! Cannot compliment them enough. Will definitely deal with them again in the future!
Buyer
26th Sep 2020 (4 years ago)
D Harcourt
Great service, all issues resolved quickly
21st Sep 2020 (4 years ago)
I aPanda
I had the best experience ever with this agency! When I moved into my previous property with Dawson’s they gave me loads of useless information and didn’t advise what I need to do as a first home owner.
When I moved to my second property with John Francis they only sent me information I needed to know and also sent me a check list document to make sure I switch I sort out my gas, electric, WiFi, council tax, water, etc. It was amazing as I was still clueless the second time round and it was so helpful! I can’t thank them enough for the fast response times and the guidance I received from them. Thank you so much for a wonderful and easy experience!
Buyer
21st Sep 2020 (4 years ago)
S Hanna
I have just sold my property using john frsncis estate agent. It was through the Swansea branch. The manageress is such delightful character pleasant and very efficient. The team works with her is such delight and joy. During viewings they requested as much information as possible to arm themselves with the knowledge to answer any queries from viewers. They also so friendly and do not exaggerate which I found assuring. The branch is very well run efficiently and professionally. Highly recommended.
Samir Hanna
Seller
31st Aug 2020 (4 years ago)
Laidlaaww
I highly recommend the services of the enthusiastic sales team at the Swansea branch of John Francis estate agents - Walter Road.
They offered a professional service from start to finish. I was especially pleased with the way the property description in the sales literature was drafted to highlight the best features of the property.
They marketed the property at a fair and realistic price, and without fail informed me in advance of every viewing they conducted at the property, also providing feedback after each viewing conducted.
Very good service !
Seller
7th Aug 2020 (4 years ago)
H Ayarci
No go place for renting and buying. I don’t recommend.
14th Jul 2020 (4 years ago)
D abraham
They don’t care who they move in 6 adults and two kids in a three bedroom house smoking weed in the back garden my kids can’t go out to play back and fir all hours of the night shocking in a good little area can’t wait for you to open
28th Apr 2020 (4 years ago)
T To
Perhaps the best agent you can find in Swansea. Guided me through every step of the sale and kept me informed throughout. A service that I called value for money.
Seller
13th Mar 2020 (5 years ago)
R James
An absolutely appalling letting company.
My elderly parents signed a rental agreement for a bungalow for a 6 month term. Sadly, my father collapsed on the same day they signed and passed away the next day. There was no way mum could have coped in this property by herself, so we informed them 5 days after signing that mum would just pay for a months rent, however would not be able to fulfill a 6 month term. They decided to charge mum £594, in effect, for dad dying, although they tried to justify it as some sort of landlord charge. We spoke to the landlord in person, he didn't agree. We have disputed this charge, and are still in discussions with JF and Countrywide letting agents who own JF. They have so far reduced the charge to slightly less than £300, however, have not deemed it appropriate to exercise any sort of discretion whatsoever. In fact, despite numerous emails, I have received 3 phone calls from Countrywide asking to speak with my father! So, communication within the company is pretty dire too. Either that, or none of them can be bothered to read all the facts. I begrudge giving them even 1 star. Be very wary when entering into any sort of agreement with this company, they are not local. Countrywide are based in England, and the JF staff seem unable to make reasonable decisions on their own when unusual and tragic circumstances arise, as happened in our case.
Hi Donna, if you are reading this edit, I did email you on 3rd of February. Still no response apart from another request from a colleague for rent for a property my mother no longer rents! Talk to each other, please!!!
Well done if you've read this far. Latest update on 6th March, JF have finally agreed to release the £780 they were holding back from my 75 year old mum. It only cost her a mere £200 in "death charges". Well done JF for sinking to the lowest depths of morality.
Tenant
7th Mar 2020 (5 years ago)
B hive
What can I say. I would highly recommend John Francis in selling your property. They are all very friendly, very helpful, very considerate people. From the time I rang for them to come and value the house to sell it, right up to the day of completion their service was absolutely outstanding. They always kept me Informed. I did have 1 or 2 issues while prospective buyers went to the property e.g. lights were left on, but once i notified John Francis of this it was rectified straight away.
To be honest it was like talking to family. There is no pompous etiquette with the staff they are all down to earth but still professional.
If you need to sell your property John Francis is the place to go.
Seller
23rd Oct 2019 (5 years ago)
M twigg
This was my first time renting out a family home and John Francis of Swansea were great.
Ceri Osborne was the lead with assistance from Ellie Carpenter.
Ceri was great in sorting out the financial side of the matters, helping with everything from the TDS to the fees.
I will use them again when it comes to renting the property out in future.
Thanks
Landlord
4th Oct 2019 (5 years ago)
J Jameson
Excellent service. Needed everything to go smoothly and quickly and all these needs were met. Thank you.
22nd Aug 2019 (5 years ago)
M Young
first class service with the team at John Francis recently! spoke to Mags who was able to advise me on not just on the properties available, but also arrange for me to have mortgage advice, can highly recommend this estate agency, as the staff were really helpful and informative, thanks again Mags
20th Jun 2019 (5 years ago)
L Jackson
The lettings team at John Francis thankfully drew to a close for me a long 6 months of searching for a place to live for me and my three cats using various other agencies. Ellie and the team were extremely professional and efficient, showing an awareness of my specific needs, and were honest and transparent when it came to finding the right place. The team is also packed with personality, making the whole process much more pleasant as well as streamlined. They continue to provide a positive experience as i settle in to my new home. Excellent customer service, I would highly recommend their services to anyone wanting their rental process to run smoothly. The cats say thanks too!!
Tenant
22nd Jan 2019 (6 years ago)
L Locket
Coming up to the end of my first year with John Frances Swansea as a landlord. From the outset Ceri was very positive and enthusiastic about my property and managed to match it with good tenants. I am also very satisfied with the management team who are reliable and communicate well. Lynda L
Landlord
10th Dec 2018 (6 years ago)
H McCarthy
Excellent service. Would highly recommend. I have been a landlord for several years and used several estate agents. I find this team to be far better than the rest. In my opinion they go above and beyond what's contracted of them. If i have any issues with my properties or tenants they are on to it immediately and resolve very quickly. Jodie , Ceri and Ellie keep up the great service you provide, thank you.
Landlord
10th Dec 2018 (6 years ago)
M khan
Very helpful all the time
7th Dec 2018 (6 years ago)
M Powles
Excellent service. Personable staff, reliable, and effective with matching needs and ckear communication and updates. Rented twice and all very positive
Tenant
7th Dec 2018 (6 years ago)
M Jones
Staff are helpful and considerate, always a pleasure to deal with.
7th Dec 2018 (6 years ago)
L Lewis
Always really helpful and responsive to emails/calls. I'm always given ample notice of inspections and they're very accommodating to changes. Would recommend as letting agency.
Landlord
6th Dec 2018 (6 years ago)
H C
Efficient, friendly, no complaints
6th Dec 2018 (6 years ago)
D Jenkins
Been with John Francis Lettings for 18 months, found them very efficient. Most of my dealings have been with Pat Maddick, who I have found to be courteous, efficient and professional, and always in a friendly way.
Would recommend them to anyone.
Landlord
6th Dec 2018 (6 years ago)
A Folan
Have had a nice renting experience with John Francis, they aren't intrusive, we have a good amount of notice before they come and they are always friendly.
Tenant
6th Dec 2018 (6 years ago)
Cioby03
Excellent team,i have been renting with them for more than 3 years.
Every time i had a problem they sorted it out for me.
I would strongly recommend them.
Tenant
6th Dec 2018 (6 years ago)
A Little
A great company with very friendly and helpful staff
5th Dec 2018 (6 years ago)
E Griffiths
Great service from John Francis over the last 5 years! Keep up the good work....
4th Dec 2018 (6 years ago)
H Al-ekely
You can always count on Ceri for her professional advice. She has such a kind nature about her it is refreshing to see. I wish her and her colleagues an enjoyable career within John Francis.
3rd Dec 2018 (6 years ago)
T Raaste
Everyone we have dealt with at John Francis has been great - friendly, professional, and always willing to go the extra mile. Couldn't have done it without them!
2nd Dec 2018 (6 years ago)
H Wenhong
Good service. I am very satisfied how fast they sorted problems out.
2nd Dec 2018 (6 years ago)
M McNulty
Brilliant customer service and extremely efficient! The wonderful Ellie C. helped me find a property that met my requirements in no time at all. Would highly recommend this agency!
Buyer
1st Dec 2018 (6 years ago)
M Arnold
Chris, Lynda and the team are always supportive, helpful and responsive. Good service all round.
30th Nov 2018 (6 years ago)
S marston
Ellie was absolutely fantastic during our search for a property, knowing we weren’t locals she gave us advice and knowledge of the surrounding areas whilst she showed us the properties! Her engaging and enthusiastic personality really helped relieve the pressure of having to find a new property within the short time frame of our relocation and we now have a beautiful property. Thank you to both Ellie and the team for making both our move & tenancy effortless!!!
Tenant
30th Nov 2018 (6 years ago)
I Clingan
I moved to letting my poperty through John Francis upon he advice of a good friend who had experienced professional, friendly service from its staff. The experience of the previous agency in Uplands nearly convinced me it was a bad idea to be a landlord! I have had repeated lets through JF, with them managing the tenancy as I don't live locally. I couldn't be more happy with the ease of service they give. I would advise them to anyone in my situation
Landlord
30th Nov 2018 (6 years ago)
A Blake
Excellent team, very polite and helpful. They would always let us know in advance if they were coming to show people the house for viewings or take photos etc. Especially considerate because they knew we were in the process of moving at the time as well. Ellie in particular was lovely, very friendly. Brilliant personality. All the viewings she held were very organised and she was very welcoming to all the people who came to see the house. Would highly recommend.
30th Nov 2018 (6 years ago)
P Lotna
Very professional & helpful team..........Ceri always finds good tenants for my property......highly recommended!
Landlord
30th Nov 2018 (6 years ago)
R Northcote
Fantastic service and always willing to go above and beyond to accommodate requirements. Have never failed to find a tenant within 3 months and always receive rental payments promptly. Always available for friendly and helpful property advice when needed. Have been able to build up a great rapport with the JF Swansea Team - especially Ceri, Lynda & Christine
Landlord
26th Nov 2018 (6 years ago)
J McCarthy
Great company, I have experienced them as both a tenant and currently as a landlord, all the team there are very professional and by using their full management service they make being a first time landlord easy.
Landlord
14th Nov 2018 (6 years ago)
M Daly
I have been supported and guided by John Francis lettings for three years now. Ceri Osbourne is a really valued link in to my property portfolio who advises me and is always available when I need support. If you are thinking of trusting a letting agency to help you with your rented accommodation, give Ceri a call. The after care you also receive from Ellie, Christine, Linda and Pat is absolutely fantastic in making sure that I do not need to worry about the properties I have with them. It really offers me true piece of mind. Excellent service, which is tailored and personal. Highly recommended.
Landlord
13th Nov 2018 (6 years ago)
P Coop
Jody and Ceri are very thorough, responsive and diligent in their customer service regarding letting activities. They found us an excellent tenant and executed the process and managing of the tenant-find paperwork very well. Will use again next time.
Landlord
13th Nov 2018 (6 years ago)
W Arrowsmith
The team at John Francis.
Very helpful.
Excellent communication.
Prompt service.
Rate 5 stars.
13th Nov 2018 (6 years ago)
T SHAW
I have been using John Francis as a letting and management agent for the last 10 years and have always received a first rate service. The sales, letting, management and mortgage advice has always been accurate and honest.
An excellent well rounded team, who I will continue to work with.
Tom
Landlord
13th Nov 2018 (6 years ago)
K Bennett
Can’t fault John Francis for finding suitable tenants for my rental property. They are thorough, efficient and freindly. Thanks.
Landlord
12th Nov 2018 (6 years ago)
W Cleeton
Have had brilliant service with John Francis Lettings dept, Ceri and Jody are both excellent at what they do, would definitely recommend them.
12th Nov 2018 (6 years ago)
G Evans
Have always used John Francis Lettings in Swansea to find my tenants, excellent staff and a first class service every time
Landlord
9th Nov 2018 (6 years ago)
J Evans
A very professional service.
9th Nov 2018 (6 years ago)
P Morgan
Can i say amazing service Ellie Carpenter amazing womon thank you for getting moved into my flat really easy.
I was going though alot and Ellie made my viewing to putting pen to paper and the move really good and easy.
Keep up the good work Ellie. 5star and more.
Tenant
7th Nov 2018 (6 years ago)
L Hughes
We met Jodi and were impressed with his inter action and positive ideas. In the Lettings department Ceri and Elli are both excellent, very professional and easy to liaise with. The rest of the support team are friendly and do an excellent job. We find communication easy with them all. In fact we now have two properties with them.
Landlord
7th Nov 2018 (6 years ago)
R Tilley
Excellent service, recently found a tenant for my property within a couple of weeks. Highly recommended.
Landlord
7th Nov 2018 (6 years ago)
T Higginbottom
Excellent service very quick and proffesional! Ellie was fantastic, so enthusiastic and made everything so simple and easy, she still continues to answer the phone and solve any issues I have! I’ve used a few letting agencies in Swansea and John Francis are by far the best.. cheers!
Landlord
7th Nov 2018 (6 years ago)
C Taylor
Myself and my partner had an absolutely wonderful experience having Ellie C as our lettings agent. The whole process was easy and Ellie was such a great, bubbly character. She really put me at ease and went the extra mile to make us feel reassured and happy. If I was to ever move again I would definitely go back with John Francis! Thanks for all your hard work!
Tenant
7th Nov 2018 (6 years ago)
Thesoothingvoice
Very helpfull staff, was able to arrange a viewing quickly and everything sorted without any trouble. Ellie helped us with all the needed paperwork and any questions we had during the process. Very happy in general!
7th Nov 2018 (6 years ago)
T Hunt
Very helpful staff, especially Ellie C. She ensured we had all the information we needed. Communication was good whilst we waited to get keys. Encountered a few delays and problems but the rental sorted eventually.
Tenant
6th Nov 2018 (6 years ago)
S Reed
What a team !!
Ellie, Jodie, Ceri and colleagues were brilliant in sorting out my first rental and then went out of their way to assist me with problems and getting new tennants.
I don't normally write reviews, but they deserve to be thanked.
Cheers in particular to Ellie. ????
Landlord
6th Nov 2018 (6 years ago)
N Bridger
This company is amazing. Ceri & Ellie are always easy to deal with and help me with any issues I have. They are a great time and so professional - ???? I will continue to use them as they are the best I have come across.
6th Nov 2018 (6 years ago)
W Langdon
I have been delighted by the way the letting team, at John Francis Swansea, conducted the letting of my property located in the Swansea Valley. From my initial meeting with Jodi, and the excellent advice, and encouragement from Ceri, the process of finding a suitable tenant and arranging the fully managed tenancy agreement was both faultless and extremely quick.
I would also like to pay particular thanks to Ms Ellie Carpenter, who I understand carried out the viewings and tenant liaison that resulted in such a quick and successful tenancy.
Ellie has been both efficient and approachable since I first spoke to her on the phone and, shortly afterwards, when I met her during a second viewing of the property. She has a friendly manner but which in no way compromises her professionalism. I was particularly impressed by the way she let the potential tenant and family have as much time as they needed to further explore the house at their leisure but was always on hand to address specific queries and possible concerns (eg regarding the defective rear gate that was, at that time, in need of repair). Needless to say that Ellie thus managed to facilitate an excellent initial introduction between myself and the tenant which appeared to put both parties at ease.
She also went out of her way to establish a conduit of communication between myself and the tenant, in the early stages of the actual tenancy, so that access to the property, by my contractors, could be made with the minimum of disruption or confusion. NB this was before I was familiar with the correct 'maintenance' procedure which she and her colleague subsequently made me aware.
I have also been impressed by the comprehensive way in which she replies to my written texts and emails, addressing each point I raise in turn and in a clear, concise manner.
In conclusion, the best compliment I can make is to say this. If I was in the fortunate position of having another house, to let out, in the Swansea area, there would be nobody else, of any level, that I would want to conduct the tenancy viewing and negotiations other than Ms Carpenter. Thank you Ellie.
And thank you too, to Jodi, Ceri and also the maintenance team for you involvement and assistance with this letting. You have all been brilliant
Wayne Langdon
Landlord
Landlord
5th Nov 2018 (6 years ago)
Tal
Excellent service. Very friendly and helpful. Ellie and Jodie really went out of their way to get me into the property quickly and made everything very easy and straightforward. Thank you!
5th Nov 2018 (6 years ago)
C black
Had a great experience with John Francis Swansea! Our estate agent Ellie C was great, easy to contact & speak too and made the whole process of us finding our new rental property very easy and comfortable! After being with other estate agents in the Swansea area I would always go back to John Francis if we chose to move again. Thank you for all your hard work again Ellie! :)
Tenant
5th Nov 2018 (6 years ago)
MjB
First class landlords. Tennant well looked after.
Landlord
9th Jan 2018 (7 years ago)
Z Wiliams
We would like to thank Nicola and her team for the excellent service they gave when selling a property for us. We feel that the team but especially Nicola went above and beyond their obligations, when things got complicated during the sale. We feel that the service was second to none and we would recommend John Francis without any hesitation.
Nick Williams and Family
Seller
23rd Nov 2015 (9 years ago)
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