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  2. Thornley Groves - Urmston
Thornley Groves - Urmston Logo

Thornley Groves - Urmston

Opens tomorrow at 9:30am
2 Higher Road,Urmston, M41 9BQ
Thornley Groves - Urmston hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Thornley Groves - Urmston does have 5 reviews, with an average score of 3.4/5 If you're looking to sell in Manchester, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Locate Estate Agent - Urmston and Home Estate Agents - Urmston. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 9:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 8:30am - 5:00pm
  • Sunday 9:30am - 5:00pm
View all details

Thornley Groves - Urmston Reviews (5)

Have you used this agent?
  1. 60% 5/5 Stars
  2. 0% 4/5 Stars
  3. 0% 3/5 Stars
  4. 0% 2/5 Stars
  5. 40% 1/5 Stars


1/5 Stars
**AVOID AT ALL COSTS** - Wholly incompetent team - none of which who can carry out their jobs properly. They can't even calculate extra rent correctly and will charge you for their mistakes. - Don't even bother having hopes that anything will get fixed. They employ unreliable cowboys who don't turn up to do the job, and when they finally do turn up (after extensive chasing!) they don't carry out work properly. - LANDLORDS - avoid - they will charge you for work that is never carried out. They lose keys on check in and don't even check if fobs/keys are in order before handing out to new tenants. They will unnecessarily charge you for repairs which aren't necessary and employ people who are unreliable, and quite clearly, do not know how to do the jobs they are instructed to do. Wasted overpriced labour that they will charge YOU for. Note that other letting agents have much cheaper call out charges. - TENANTS- don't even bother cleaning the flat on check out. No matter how immaculately you leave the flat, they will always carry out a clean regardless. They charge you for damage that present on move in and they deliberately omit this on the check in inventory. Naturally, you will oversee these things as they do not seem obvious and don't pose any significant problems at the time. You will be astonished by the difference between the low resolution of move in photos vs the high resolution of check out photos. This is where they get you - SO BEWARE. They will charge you for removal of items which were present on check in but their staff failed to notice! They also don't know the difference between wear and tear and cleanliness - a bit worrying no?! - Staff are cluless, unhelpful and some are even rude - especially the managers who are defensive about the poor quality team they employ. I think there's a reason why they have a 2 star rating on google!? And also, good luck with even trying to get through to anyone on the phone once you're renting and have problems! You have no chance. Don't even bother leaving voicemails because no one will ever call you back. SUMMARY: THERE ARE MUCH BETTER LETTING AGENTS OUT THERE. Having dealt with them from both sides, I can honestly say this is the WORST COMPANY to use and I would AVOID at all costs. Problems aren't even a one off - exactly same experience every time they are contacted. I'm sure many others would agree judging by the comments on this thread. Definitely not worth the time or stress. You're better off using other letting agents with experienced staff who can actually do their job properly. There's lots of these in Manchester so look around.... Read more
12th Aug 2017 (6 years ago)


1/5 Stars
We called to view a property that was for sale in Urmston, we are cash buyers. We gave all of our contact details and nobody bothered to call us back for a viewing, no call, no email and no sms message. They did the same to my mum too, next time we'll give an English sounding name, perhaps then they'll bother calling us back.... Read more
5th May 2017 (7 years ago)

G Burns

5/5 Stars
I am absolutely delighted by the service provided by the Urmston branch of Thornley Groves and in particular John Williams. John was professional and outstanding throughout and did everything possible to make the sale happen quickly and effectively. He was outstanding at brokering the relationship not just Between myself and the seller but the respective solictors also. This was throughout the process and continued into after the sale had gone through. John was professional, courteous, and driven throughout. He also provided sound advice to me as a first time buyer. Big thanks to the team at thornley groves and John in particular. You have made the process easy and enjoyable.... Read more
11th Dec 2016 (7 years ago)

M maher

5/5 Stars
When we needed someone to co-ordinate and liaise between the solicitors and the other people in the chain.When things were getting stressful and solicitors were just blocking progress John Williams the assistant manager was always available making things happen..... Read more
7th Dec 2016 (7 years ago)

K Pressdee

5/5 Stars
Having lived in the same house for nearly 22 years the prospect of moving home was a very daunting thought. The team at Thornley Groves Estate Agents in Urmston - Mark, John, Sam and Lucy made it a very smooth process for us. Their professionalism was impeccable and they provided invaluable help and advice in guiding us through the whole process. Their dedication, commitment and enthusiasm was evident throughout the whole process and nothing was too much trouble for them. They kept us fully informed re our sale and subsequent purchase. We would have no hesitation in recommending their services and cannot thank them enough for their support. Rachel and Ken... Read more
24th Nov 2016 (7 years ago)

Performance stats

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More agents nearby

  • Locate Estate Agent - Urmston Logo
    Locate Estate Agent - Urmston 0.03 mi away
  • Northwood - Sale Logo
    Northwood - Sale 1.86 mi away
See more agents in Manchester

More Thornley Groves branches

  • Thornley Groves - Sale 1.94 mi away
See all Thornley Groves branches

Sold properties

Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.

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