E Weed
I wish they’d answer their phones once in a while …. 4 hours of trying and just get answer phone despite being open.... Read more
J Parry
Very helpful and informative... Read more
22nd Jan 2024 (1 year ago)
Very poor communication
Not replying to phone/text or WhatsApp messages
Didn't seem to have much of a clear idea what was going on with our purchase until it fell through.... Read more
Seller
11th Nov 2023 (1 year ago)
K Mortimer
For what was an emotional sale for the family, selling my late grandmother's home, Tom at Thornley Groves Hale was a pleasure to deal with. From the start, Tom and his team dealt with the sale with empathy and kindness making the selling process as smooth as possible. It was very much appreciated... Read more
Seller
10th Nov 2023 (1 year ago)
J Brighton
I found the team at Thornley Groves very responsive and helpful. They chased the relevant parties when required to help move the purchase along, and were very easy to deal with. All in all a very pleasant experience, would definitely use again.... Read more
Buyer
18th Oct 2023 (1 year ago)
M Thomson
Thornley Groves' Hale office is an excellent estate agent to trust with the sale of your property. The office manager, Tom, is fantastic. From start to finish, he provides a thoroughly professional service. He keeps you in the loop at all times and doesn't give the buyer's conveyancer a moments rest. He's on to them, ensuring the sale gets over the line. Tom has sold several properties for me and I wouldn't use anyone else in Hale.... Read more
Seller
29th Sep 2023 (1 year ago)
L Hughes
The whole team at Thornley Groves have been brilliant to deal with but especially Tom Beevers. Tom went out of his way for us, got our (lower) offer accepted within 15 minutes of our second viewing and was generally just great to deal with. Being first time buyers, we were naive about the process and felt very out of our depth when issues came up. Tom gave us fantastic advice the whole way through and we could not recommend him more. Thanks again!... Read more
Buyer
29th Sep 2023 (1 year ago)
A ahmad
It was a pleasure dealing with Thornley Groves for our recent purchase. Their manager Tom was a superstar! Nothing was too much for him and despite issues with the legals, he took control and ensured a smooth transition. He is a vital asset to the company and it was a pleasure dealing with him. I would recommend Tom unreservedly to anyone looking to either sell or buy a house !... Read more
Buyer
6th Sep 2023 (1 year ago)
R K
Tom Beevers at Thornley Groves Hale was a superstar. He got me an offer within 2 weeks of listing the property and saw the whole process through to the end. He ensured the process went smoothly from start to finish. I strongly recommend !!!... Read more
Seller
4th Sep 2023 (1 year ago)
V Jackson
Recently purchased an apartment through TG in Hale.
Great service and felt the whole transaction was handled professionally and with full transparency.
Tom and The Hale team come highly recommended. 5 star service... Read more
Buyer
21st Aug 2023 (1 year ago)
I sarwar
Was a purchasing a property through Thornley - and they really helped the get the deal over the line. Helped so much and supported any questions throughout. Not pushy, super humble and helpful. Even post completion and sale they have been super helpful. Tom was the selling agent who was awesome.... Read more
Buyer
21st Aug 2023 (1 year ago)
P Eckersley
After months of not being able to get a purchase over the line with a previous employee of Thornley Groves who left the company, Tom Beevers joined at Thornley Groves in Hale and made all the difference. In fact, if it wasn't for Tom, I don't think the purchase would have gone through as he negotiated between parties effectively. Also, thanks to Kerry who was always 100% blooming lovely to deal with. We had numerous visits to the house which were no problem for the team at TG. Thanks.... Read more
Buyer
18th Aug 2023 (1 year ago)
L bostock
What an awful business, do not use, after the referencing company told us to provide more information Thornley Groves refused to re open the application, please do not give your money to these people, tried to take nearly £600 from our deposit only managed to get it back when the bank had to issue a charge back, they were in agreeance with me! Gabrielle Roberts is the rudest woman you will ever meet, she wouldn't even tell me who to complain to about all of this. I wouldn't trust them to boil an egg!... Read more
Tenant
17th Apr 2023 (1 year ago)
S (Foxy)
Reported damage that was a potential danger and it was still not attended to a week later.... Read more
15th Mar 2023 (1 year ago)
C W
STAY CLEAR - been trying to get my over paid rent back the company are thieves. Now using small claims court to get over paid rent back. Four weeks and they have been telling me waffle. STAY AWAY FROM THIS COMPANY - not just me look at all the other reviews not everyone can be wrong.... Read more
Tenant
30th Oct 2022 (2 years ago)
FSB007
Not very supportive/ informative... Read more
24th Aug 2022 (2 years ago)
C rimmer
I have just used the Hale branch of Thornley Groves to manage the sale of my house. From the start of the process when Stuart valued my property, he was very professional and knowledgeable regarding the market and instilled confidence that he would endeavour to achieve the best possible sale price. Kate Sanders provided an exceptional service during the sales process, always being available to help and advise. She was very reassuring, understanding and helpful, especially near the end of the process with issues with the chain to try to make the process less stressful for me. She deserves a medal. I would highly recommend them to any future sellers.... Read more
Seller
22nd May 2022 (2 years ago)
S buttery
Very good... Read more
16th Sep 2021 (3 years ago)
R Ghilom
Horrible condition apartment. Agency not responsive on time. Slept in a cold apartment for a few days as heating did not work and windows were broken. Moldy and leaky bathroom walls. Agreed to change damaged sofa before signing contract but would not change upon arrival. Lights did not work properly, flickered and were dull. Broken furniture (chairs, drawers). Agency was rude, unprofessional, and very difficult.... Read more
Tenant
16th Sep 2021 (3 years ago)
C Wellard
Purchasing a property is a big deal made easier with staff like Rhiannon Sawle who are responsive, approachable and willing to go the extra mile.... Read more
Buyer
15th Jun 2021 (3 years ago)
C Smith
When it come to buying and selling property in Hale, Rhiannon Sawle? and the team at Thornley Groves are brilliant. Thanks again for all of your help Rhiannon.... Read more
Seller
14th May 2021 (3 years ago)
B Lewis
Second time I have used thornley groves....cannot speak highly enough of the whole team thank you... Read more
3rd May 2021 (3 years ago)
A Gallagher
We bought a property through Thornley Groves in Hale and couldn't have been more impressed with the service. Rhiannon Sawle was professional, efficient and incredibly hardworking as well as being a pleasure to deal with. We could not speak more highly of Rhiannon or Thornley Groves and would highly recommend them.... Read more
Buyer
22nd Mar 2021 (3 years ago)
M Howells
Thornley Groves were very helpful in the purchase of our new home. Thornley groves were approachable and smoothed any issues with the property chain to ensure a stress free purchase. Thanks to Stuart for his help... Read more
Buyer
15th Mar 2021 (3 years ago)
S Mann
Fantastic service from all the staff at Hale's branch of Thornley Groves. Would highly recommend! We had a complicated house sale, and Thornley Groves went above and beyond to help make it as smooth as possible. 5+ stars!... Read more
Seller
10th Mar 2021 (3 years ago)
A Cookson
My sister and I were selling my Mum's house after she had sadly passed away. Mum had been born in that house so we were very sad to have it go out of the family. From the start it was handled very sensitively, because of this and it was understood that we really wanted it to be a family home rather than a buy to let etc. Once sold staff guided the process along and considering the lock downs and a small delay with the buyers chain, it all got successfully completed, in a timely fashion. It is the second property I have sold through the Hale branch of Thornley Groves and both times all the staff have provided a friendly and professional service. Thank you... Read more
Seller
14th Jan 2021 (4 years ago)
S Ip
We have used Thornley Groves to manage the sale of our house and Rhiannon Sawle at the Hale office has provided an exceptional service. She is prompt in responding and takes the time to go through all aspects of the sale in detail. The sale process has not been as smooth as desired, however Rhiannon helped us to make the right decisions and made the process less stressful for us. Thank you.... Read more
Seller
5th Nov 2020 (4 years ago)
O Obiora
Rhiannon at the Hale office has been extremely helpful with us whilst purchasing our first home through Thornley Groves. Communication has been excellent despite the implication of COVID. Would recommend 100%, great service and great team!... Read more
Buyer
21st Oct 2020 (4 years ago)
Z Juhasz
Avoid using Thornley Groves if possible. They are attempting to force out a model tenant after an administrative error which they are refusing to acknowledge or rectify. This is after leaving him without a fully functioning boiler for two months, and after he found them two new tenants to share with him at short notice.... Read more
Tenant
5th Aug 2020 (4 years ago)
J Molloy
I have been extremely disappointed to hear about Thornley Groves' recent unprofessional and potentially illegal conduct. They have threatened to illegally evict a tenant (someone I know) during the nationwide eviction ban. They left this tenant without a functioning boiler for two months, and they have not completed numerous repairs. Now they are attempting to evict him based on an administrative error they are unwilling to rectify. Shocking.... Read more
Tenant
5th Aug 2020 (4 years ago)
H Searle
Awful treatment of their tenants. Slow to respond to repair requests and properties in bad condition. Left someone I know with a faulty boiler for two months, resulting in sky-high energy bills, and multiple radiators that didn't work. Have threatened tenants with illegal eviction during COVID lockdown.... Read more
Tenant
4th Aug 2020 (4 years ago)
O /
Extremely disappointed to hear of some unprofessional practice by Thornley Groves. Threatening to illegally evict a faithful tenant during the nationwide Eviction Ban, and relentlessly pursuing this eviction for after the ban has passed. All for their own mistake! Unacceptable behaviour from this agency.... Read more
Tenant
4th Aug 2020 (4 years ago)
B Taklimi
One of the poor estate agents company ever seen, not professional at all, they are not in tenant or landlord side, they just looking to making an easy money , they don’t deal will tenants in a right way. So not sure how they make money. I think everyone know where easy money coming from.... Read more
2nd Jun 2020 (4 years ago)
A Hughes
Stuart was very helpful throughout. Many thanks... Read more
24th Nov 2017 (7 years ago)
J Ahmed
Worst estate agents ever, will end up taking a big chunk out of your deposit at the end of your contract. We was told it comes with parking never got the fob to get into the car park. All flat repairs delayed or never happened. Takes them ages to get back by email or call. We went a week without hot water, they never fixed the shower after asking them through out a 8 month tenancy or fixed the fridge! At the end we gave up emailing or calling them.
AVOID !!!... Read more
Tenant
14th Nov 2017 (7 years ago)
Michaela
terrible.... Read more
6th Oct 2017 (7 years ago)
Offer on property within a week which was then withdrawn. It then took 12 months til completion. Do not use their recommended solicitor if still at Keogh, Harris and Lindsell in Altrincham.... Read more
16th Jun 2017 (7 years ago)
S B
Great service from the team at Thornley Groves.... Read more
19th Feb 2017 (7 years ago)