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- Thornley Groves
Thornley Groves Estate Agents
4.4
854 reviews
- Branches 14
- Properties for sale 420
- Average time to sale 16 weeks
About Thornley Groves
Thornley Groves have 14 branches and they mainly list properties in M3, CH1, M1, M25, M2, M41, M4 and WA14. Over the last six months, they've listed 420 properties, with an average time to sale of 16 weeks.
Thornley Groves fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Thornley Groves operate, the average fee (charged by all agents) is 1.22%.
Get a quote for selling your property.Top performing Thornley Groves branches
Latest reviews for Thornley Groves
K Hancock
5
The team at the Prestwich branch of Thornley Groves were amazing. Really helpful and responsive. Thanks so much especially to Amanda and Karen
5th Nov 2024 (14 weeks ago)
O Saidykhan
5
,
Dear Lucy and Kevin
I’m happy to share my positive experience with both of you throughout my tenancy process.
From the beginning, both of you have been incredibly helpful, responsive, and attentive to my needs. You provided clear and timely communication, which made the whole process smooth and stress-free. I felt supported at every step, and I really appreciate the effort you put into addressing my questions and ensuring everything was taken care of promptly.
Your customer service exceeded my expectations, and I am very grateful for your dedication. Thank you both for making this experience so positive!
29th Oct 2024 (15 weeks ago)
A Barton
5
Kevin and Lucy were fab, really friendly, helpful and professional, with a real personal touch. Really helped us along the process of renting a property with Thornley Groves, made it so much easier for us as ,we are a couple in our eighties.
Would highly recommend.
29th Oct 2024 (15 weeks ago)
S Taylor
5
Karen the women I met today was lovely, very supportive with a lot of information of the property, thanks so much Karen!
28th Oct 2024 (15 weeks ago)
J Shevlin
1
No help whatsoever when you need it!
28th Oct 2024 (15 weeks ago)
patricksplace53
5
They were my property agents for 18 years. Always found them very helpful
25th Oct 2024 (15 weeks ago)
All 14 Thornley Groves branches
Thornley Groves - Salford City Point
150 Chapel Street, Salford, M3 6AF
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Anonymous Homeseller
4
We found Mathews polite and efficient. They were spot-on with the valuation and cheaper than some of their competitors. They were also responsive to the client's wishes and advised without seeking to impose their own ideas or preferences regarding price and terms of sale.
26th Jul 2024 (6 mo. ago)
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homes4u - Manchester City Centre
332 Deansgate, Manchester, Greater Manchester, M1 7ED
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- Average asking price achieved
- Average sale time
- Properties sold
K Hancock
5
The team at the Prestwich branch of Thornley Groves were amazing. Really helpful and responsive. Thanks so much especially to Amanda and Karen
5th Nov 2024 (14 weeks ago)
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- Average asking price achieved
- Average sale time
- Properties sold
Anonymous Homeseller
4
Very friendly, good communication throughout, accomodating
24th Jun 2024 (7 mo. ago)
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R P
1
**AVOID AT ALL COSTS**
- Wholly incompetent team - none of which who can carry out their jobs properly. They can't even calculate extra rent correctly and will charge you for their mistakes.
- Don't even bother having hopes that anything will get fixed. They employ unreliable cowboys who don't turn up to do the job, and when they finally do turn up (after extensive chasing!) they don't carry out work properly.
- LANDLORDS - avoid - they will charge you for work that is never carried out. They lose keys on check in and don't even check if fobs/keys are in order before handing out to new tenants. They will unnecessarily charge you for repairs which aren't necessary and employ people who are unreliable, and quite clearly, do not know how to do the jobs they are instructed to do. Wasted overpriced labour that they will charge YOU for. Note that other letting agents have much cheaper call out charges.
- TENANTS- don't even bother cleaning the flat on check out. No matter how immaculately you leave the flat, they will always carry out a clean regardless. They charge you for damage that present on move in and they deliberately omit this on the check in inventory. Naturally, you will oversee these things as they do not seem obvious and don't pose any significant problems at the time. You will be astonished by the difference between the low resolution of move in photos vs the high resolution of check out photos. This is where they get you - SO BEWARE. They will charge you for removal of items which were present on check in but their staff failed to notice! They also don't know the difference between wear and tear and cleanliness - a bit worrying no?!
- Staff are cluless, unhelpful and some are even rude - especially the managers who are defensive about the poor quality team they employ. I think there's a reason why they have a 2 star rating on google!? And also, good luck with even trying to get through to anyone on the phone once you're renting and have problems! You have no chance. Don't even bother leaving voicemails because no one will ever call you back.
SUMMARY: THERE ARE MUCH BETTER LETTING AGENTS OUT THERE.
Having dealt with them from both sides, I can honestly say this is the WORST COMPANY to use and I would AVOID at all costs. Problems aren't even a one off - exactly same experience every time they are contacted. I'm sure many others would agree judging by the comments on this thread. Definitely not worth the time
or stress. You're better off using other letting agents with experienced staff who can actually do their job properly. There's lots of these in Manchester so look around.
12th Aug 2017 (7 years ago)
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