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**AVOID AT ALL COSTS**
- Wholly incompetent team - none of which who can carry out their jobs properly. They can't even calculate extra rent correctly and will charge you for their mistakes.
- Don't even bother having hopes that anything will get fixed. They employ unreliable cowboys who don't turn up to do the job, and when they finally do turn up (after extensive chasing!) they don't carry out work properly.
- LANDLORDS - avoid - they will charge you for work that is never carried out. They lose keys on check in and don't even check if fobs/keys are in order before handing out to new tenants. They will unnecessarily charge you for repairs which aren't necessary and employ people who are unreliable, and quite clearly, do not know how to do the jobs they are instructed to do. Wasted overpriced labour that they will charge YOU for. Note that other letting agents have much cheaper call out charges.
- TENANTS- don't even bother cleaning the flat on check out. No matter how immaculately you leave the flat, they will always carry out a clean regardless. They charge you for damage that present on move in and they deliberately omit this on the check in inventory. Naturally, you will oversee these things as they do not seem obvious and don't pose any significant problems at the time. You will be astonished by the difference between the low resolution of move in photos vs the high resolution of check out photos. This is where they get you - SO BEWARE. They will charge you for removal of items which were present on check in but their staff failed to notice! They also don't know the difference between wear and tear and cleanliness - a bit worrying no?!
- Staff are cluless, unhelpful and some are even rude - especially the managers who are defensive about the poor quality team they employ. I think there's a reason why they have a 2 star rating on google!? And also, good luck with even trying to get through to anyone on the phone once you're renting and have problems! You have no chance. Don't even bother leaving voicemails because no one will ever call you back.
SUMMARY: THERE ARE MUCH BETTER LETTING AGENTS OUT THERE.
Having dealt with them from both sides, I can honestly say this is the WORST COMPANY to use and I would AVOID at all costs. Problems aren't even a one off - exactly same experience every time they are contacted. I'm sure many others would agree judging by the comments on this thread. Definitely not worth the time
or stress. You're better off using other letting agents with experienced staff who can actually do their job properly. There's lots of these in Manchester so look around.... Read more
12th Aug 2017 (7 years ago)