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- Wallakers
Wallakers
69 Victoria Road, KT6 4NX
Wallakers are an estate agent in Surbiton. They mainly list properties in KT6, KT5 and KT2. Over the last 6 months, they've listed 5 properties, with 3 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and Rightmove.
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Wallakers Reviews (47)
Have you used this agent?
15%
2%
0%
4%
79%
J Connolly
Absolutely awful! They put my children and myself under a lot of stress and stole our property, without warning or explanation and we never got the items back. They like to bully tenants and bribe them with telling them to take down reviews or they won’t give back property they have stolen. I am so glad I moved and now have nothing to do with this awful company!
23rd Jan 2024 (13 weeks ago)
S Gosti?
Horrible experience so far with their management. Dishonest business owner. The company shall be taken to court. They don't care about the health and safety of residents for the blocks which they supposed to be managing. What they are very good at is sending generic letters and warning kids not too play outside and make noise. Horrendeous experince from the start to the finish. I would have not wishes this company to manage anyones property.
21st Jan 2024 (14 weeks ago)
A George
They are managing our properties since June we have asked questions not one has been answered we are all including Robert heard on the what app group he ignores us
Whatever you do do not engage with this company it now November.
16th Nov 2023 (23 weeks ago)
K Makedonska
I would like to express my gratitude to Ross, as he is always extremely polite and helpful. We are a tennats for a year and so far never have an issue with Ross. Every issues we had with the property has been solved not within a days but hours, which from my experience so far with agencies, I've never have that experience. I am extremely grateful to Ross and he is much appreciated! Thank you!!!
9th Nov 2023 (24 weeks ago)
D Rezza
Surbiton
10th Aug 2023 (8 mo. ago)
S Movahedi
My experience with them has been nothing short of horrible, as every interaction has been a terrible ordeal. The staff members employed by Wallakers have consistently displayed rudeness and unhelpfulness.
I had an issue that required attention, so I sent an email to the accounts manager, Diane. To my dismay, I received no response. The issue happened again. Desperate for a resolution, I decided to call their office. However, the person who picked up the phone informed me that Diane was working from home and refused to assist me. Even when I insisted on finding a solution, she seemed disinterested and made no effort to gather relevant information such as my name or flat number. It became evident that she had no intention of taking any action to address my problem.
The overall lack of accountability and unprofessional behaviour exhibited by Wallakers' management has left me thoroughly disappointed. I expected better communication and prompt assistance, but my experience thus far has been deeply unsatisfactory.
I strongly caution anyone considering Wallakers as their property management company to think twice before making that decision. The way they handle their responsibilities and treat their residents is simply unacceptable.
15th Jun 2023 (10 mo. ago)
E Sarkaz
Absolutely terrible experience. Would avoid at all costs. Margaret Gaffenyl is very rude and unprofessional. Never been spoken to so rudely and completely unacceptable.
31st May 2023 (10 mo. ago)
R logic
Ross and nick were thoroughly professional and hard working throughout the whole process . They kept me up to date with everything I needed to know and were always only a phone call away to deal with my many queries . I recommend Wallakers 100% . Many thanks for all your help .
26th Apr 2023 (11 mo. ago)
C A
Possibly the worst company I have ever dealt with on a B2C level.
For context, Wallakers are the service provider for my property. I raised an inquiry over my lease (and their obligations within) in June 2022.
Its almost December 2022 and I still haven't received a response, despite;
8 emails, across 4 months.
11 calls, to reception across the same time period.
2 in-person visits, to their Surbiton office.
Each time I was promised a response "later today" but, of course, no response has come.
If looking for a service to find tenants for your rental properties, I would advise you do not use Wallakers.
Edit for Apr 2023 - still no response (formal or informal) from Wallakers.
3rd Apr 2023 (1 year ago)
M Hurst
Always a quick and helpful response from Robert .
Great to deal with.
7th Mar 2023 (1 year ago)
S Dunwell
Landlords - you WILL pay more maintenance!
Wallakers treat their tenants with no respect, so tenants will treat your property with no respect. This will cost you more and drive down the value and marketability of your property.
No check in, no inventory. They still would not return my deposit. Avoid!
28th Jan 2023 (1 year ago)
C Tec
No customer service at all. Robert Heald does not respond to emails, messages are not being picked up, absolute waste of time! avoid at all cost
14th Sep 2022 (1 year ago)
Anonymous Tenant
These shambling cretins are the freeholders agents and are supposed to manage block. The service charges are made up as they go along and when asked for receipts you get a list. These clowns can’t even get the address right to send the service charges to. Avoid at all costs.
26th Jul 2022 (1 year ago)
H Parker
No response to most phone calls/emails, very slow to complete any work that needs doing
9th May 2022 (1 year ago)
T knight
Very poor response. No call vack and no action. Disappointing
5th May 2022 (1 year ago)
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