J Williams
Jayne and the team were brilliant from the initial valuation through to completion. They sold my house quickly and I would definitely recommend!... Read more
Seller
21st Nov 2024 (17 weeks ago)
W ward
Heidi couldn’t be more helpful
She has always helped and found me a home.
I have rented from her over the past 10 years
Would highly recommend her to anyone needing a home... Read more
Tenant
10th Oct 2024 (23 weeks ago)
Andy
I bought my house via this agency.
They certainly did a good job, showing me round this, and several other houses.
Also they communicated well when dealing with the purchase.
The only letdown was on handing over the keys when I completed on the property.
Could not access the entire house due to lack of keys, and the vendors very daftly posted the keys back to the house - certainly bad for security!... Read more
Buyer
22nd Jul 2024 (7 mo. ago)
R Morris
It maybe me . However I find this Web site a complete car crash never seem to find the right page. All pages seem to go to Cowbridge agencies.... Read more
21st Apr 2024 (11 mo. ago)
H Sedman
We would highly recommend Watts & Morgan. Our house was sold quickly and for a value we were happy with. Even though we were in a chain, the completion was speedy and we received regular updates throughout the process. We would definitely use again.... Read more
Seller
1st Feb 2024 (1 year ago)
M keeble
We sold our house through Watts and Morgan and were really impressed with their efficiency, knowledge and kindness. The market was very buoyant then fell to completely flat during the time we were trying to sell. We had two sales fall through, one the day before exchange. Throughout, Talia was really helpful with her sound advice and she and Rebecca pulled out all the stops for us. We especially thought their communication was excellent, we always got thorough feedback on viewings very quickly and they were always easy to contact, which made the whole process much less stressful. Jane was also really helpful in progressing our sale, in constant touch with the buyer and their solicitor and always letting us know what was happening. Thank you Watts and Morgan, Talia, Rebecca and Jane made a really stressful time much easier and we're very glad we chose you as our agents!... Read more
Seller
31st Jan 2024 (1 year ago)
R Davies
Talia and team are all professional and informed. We have moved several times and have worked with them on many moves they have always given honest appraisals and genuine feedback as well as vetting potential purchasers so you don’t have to. We wouldn’t hesitate to recommend.... Read more
Seller
9th Jan 2024 (1 year ago)
M Bartlett
Excellent local knowledge (Vale of Glamorgan area, Bridgend branch). Valuation was spot-on. Feedback was good and all advice was helpful.... Read more
29th Dec 2023 (1 year ago)
W Morgan
A very professional and friendly service. Agents Matthew and Jane kept us informed throughout, what is a stressful process resulting in a positive outcome. We would highly recommend Watts & Morgan to anyone for sales or purchases.... Read more
28th Dec 2023 (1 year ago)
M Lewis
Purchased a house through Watts and Morgan in Bridgend, all made the experience and process especially easy and as pain free as possible. I would especially like to thank Matt who made the viewing of my new home very easy with his relaxed demeanour he put me at ease.... Read more
Buyer
28th Dec 2023 (1 year ago)
L Benbow
Mathew And the team have been brilliant. Used for selling buying and rentals support all the with every process. will be using again... Read more
Seller
28th Dec 2023 (1 year ago)
R gronow
Just rented out a house with Watts and Morgan and have to say how impressed I was with the whole team. So professional from start to finish. Special thanks to Heidi for all her hard work.Marketing photos were great, contracts signed seamlessly and inventory was very thorough and completed to an excellent standard. Can highly recommend this company.Thank you from a very grateful customer
Dr Rhian Gronow... Read more
Landlord
23rd Nov 2023 (1 year ago)
P Lerway
I would like to say a big thank you to all the staff at Watts and Morgan, Bridgend. I always found every member of staff professional and extremely helpful but I would like to give a very special thank you to Mrs Jayne Morris and Mr Matt Lake. Thank you both so much for all your help.... Read more
4th Jun 2023 (1 year ago)
P Jones
Window shopping... Read more
23rd May 2023 (1 year ago)
D Griffiths
I sold a property recently in Wales whilst living overseas, Jayne was a huge help and kept me informed all the way through. I would fully recommend Jayne and the team at Watts & Morgan a pleasure to do business with.... Read more
Seller
12th May 2023 (1 year ago)
H Jackson
We chose Watts and Morgan to manage the sale of our late fathers property. From initial meeting to the day of completion they were extremely helpful. Always kept us up to date with viewings and feedback, and regularly emailed to let us know of any developments. They were always very professional and friendly. Would definitely recommend this estate agents.... Read more
Seller
5th May 2023 (1 year ago)
G Ley
We can’t praise staff in the Bridgend office highly enough. From Matthew showing us around the house we then bought and arranging valuation of our property to sell, to Talia and Jayne who worked tirelessly on our behalf through the sale and purchase. They kept us in touch of every step and when we incurred problems with the sale they even chased things up on their day off. Always professional, helpful and respectful. We have no hesitation in recommending Watts and Morgan to anyone.... Read more
Seller
1st May 2023 (1 year ago)
ScruffyGit
Very pleased with the quality and experience of the staff. They were always available and prompt with their answers to queries. We came to realise quite soon that being an estate agent is not the easiest of jobs, having to deal with delays by Sellers and with Buyers pushing for early completion. To their credit they were able to maintain a happy compromise and our house purchase finally went through. Our thanks go out to Jayne and Talia for a job well done. No hesitation about giving full recommendations to these guys.... Read more
Buyer
26th Apr 2023 (1 year ago)
M Bird
Unprofessional time wasters, bad communicators. One star as zero isn't available. I instructed them in December (2022), they still hadn't advertised the property in March despite repeatedly saying they would. Avoid.... Read more
Seller
13th Apr 2023 (1 year ago)
D lock
Great individuals to work with..... Read more
13th Mar 2023 (2 years ago)
A Lorimer
Heidi and Holly have been fabulous managing our property. We would highly recommend Watts and Morgan to anyone.... Read more
Landlord
21st Feb 2023 (2 years ago)
Eryl
We couldn’t be more than pleased with the service provided with Watts & Morgan. From Talia’s initial meeting and honest valuation and each department from sales to completion everyone in the office is professional , informed and helpful making the process as stress free as possible and as anyone who has ever moved knows that’s invaluable!... Read more
27th Jan 2023 (2 years ago)
C Painter
Had such an amazing service from the team in Bridgend, especially from Sara who was very helpful and responsive with everything from start to finish. I would highly recommend the lettings service from Watts and Morgan who are very professional and friendly.... Read more
Landlord
15th Dec 2022 (2 years ago)
J Stanton
Tapas and burgers to die for the food is top quality... Read more
30th Sep 2022 (2 years ago)
S Biggs
Ruby has been a credit to the company, very professional but friendly and helpful a pleasure to deal with .... Read more
1st Sep 2022 (2 years ago)
D Bright
Recently bought our house through Watts and Morgan Bridgend and we were impressed by the staff and service provided. We managed to complete the purchase within 6 weeks which is great in these busy times... Read more
Buyer
16th Aug 2022 (2 years ago)
N Farrugia

My experience with Watts & Morgan is both from a Rental and buying perspective.
Renting with them over nearly 5 years, at first I found them very supportive and helpful.
However, over time, little things were promised (even during COVID) like, Landlord would like to come and visit next inspection to look into making the garden more accessible, or they want to look to fit an updated Kitchen/bathroom but it never happened because the landlord wanted to update the property. Now, I am aware this is very likely down to the landlord however, there was no communication. We were just left to wonder.
Nearing the end of the tenancy, the landlord served a section 21 due to wanting the property back which is completely fine but while asking W&M to relay messages back to the landlord in terms of flexible timescales (due to in the process of purchasing a home) despite multiple chases and multiple phone calls, we were met with a wall of silence.
One thing that is worth highlighting is that when the property was handed back, the final inspection process was flawless and we got our bond back on the same day so couldn’t have asked for more.
I found the rental team were very professional & very friendly but need to work on their communication skills to keep tenants better informed about things.
From a buying perspective, again, found the firm very professional and the staff incredibly friendly, warm and informative when you ask the right questions. As a first-time buyer with no buying knowledge, it almost felt like I was left to dry with nothing to re-assure on what was going on. No kind of progress tool that I could check to see where things were. It just felt like something was missing. Homes have been bought and sold for many years and will continue to do so. There is most certainly a gap in the process as there was no proactive management. Just reactive and for a customer, proactive management goes a long way.
The process felt like if you are a seller and equally with the renting side, if you are a landlord then W&M are for you. As a buyer or a tenant, I felt that unless you are a seasoned buyer or tenant knowing exactly what to expect and when, then, you will feel a bit like a fish out of water with W&M. Again, this is just my experience.
I got to a point where I almost felt like I was becoming a “nagging customer” No-one should get to a point where they are feeling like they are nagging anybody and there lays my main bit of feedback which alines with the experience I got while renting.
I found the sales team were very professional & very friendly but need to work on their communication skills to keep buyers better informed about things.
Would I use W&M again? Yes I would consider it.... Read more
15th Jul 2022 (2 years ago)
M Lewis
I have used Watts & Morgan Estate Agents to rent, sell and purchase homes over the years. Most recently they sold my home in Litchard, Bridgend and made the whole sales process as easy and pain free as possible. I have always found the service to be excellent and the communication to be clear and fair. I will certainly use them again in the future.... Read more
7th Jul 2022 (2 years ago)
M Morris
Just sold our home with Watts and Morgan and they were great. Professional from the start and completed less than 3 months after putting on the market. Thanks all ????????... Read more
6th Jul 2022 (2 years ago)
N hirst
Watts & Morgan played a huge role in ensuring we got our dream home. Talia, in particular, was amazing selling our previous house and even when the chain broke the day before exchange, the whole team was hugely supportive and quickly found us new buyers. I have used W&M every time we've sold and would use them again without hesitation - not that we have any intention of selling any time soon!... Read more
5th Jul 2022 (2 years ago)
J Lancett
Dedicated estate agents, straight talking, fair... Read more
24th Feb 2022 (3 years ago)
T Elward
The worst estate agent I have ever communicated with over the phone. I had been warned prior about this estate agent. What was more surprising, it was the head of sales, Kate Morgan. Poor attitude, rude and shocking communication skills. A prime example of how not to run business. Avoid this agent at all cost.... Read more
23rd Feb 2022 (3 years ago)
C Ford
Nice in the beginning of my tenancy,then turned out to be very rude and snooty towards me. Was very belittling to me in the end of my tenancy.... Read more
Tenant
8th Feb 2022 (3 years ago)
D Evans
Took a Customer from London to Bridgend to pick up a set of house keys. Welcome to Bridgend.... Read more
24th Aug 2021 (3 years ago)
S Waite
The company play games with clients for a bidding war. Unprofessional in how they play games against the clients. Communication is not great, they make you feel pressured. Wouldn't recommend them.... Read more
29th Jul 2021 (3 years ago)
V cracknell
Excellent... Read more
14th Jun 2021 (3 years ago)
P Haines
Did not like it at all... Read more
4th Jun 2021 (3 years ago)
H Gunningham
Web page does not function... Read more
26th Apr 2021 (3 years ago)
R Cook
Very helpful staff.... Read more
7th Mar 2021 (4 years ago)
K raikes
superb... Read more
26th Dec 2020 (4 years ago)
J Mitchell
Went on a viewing on Wednesday asked a question promised a call back Thursday still waiting... Read more
14th Nov 2020 (4 years ago)
R TR
Twice I've rang to make an appointment to view a property that came on rightmove a few hours before, twice the property was already 'under offer' before I've even has a chance to make an appointment.
There is clearly some list of exclusive people that they contact first before it goes live on rightmove so that they have a chance to view the property first and by the time it does go on right move, it's already gone. Not only that but if it's under offer then why don't you state that on right move?
Such a waste of my time, I wouldn't bother using them in any capacity. Also Jane was rather rude on the phone and didn't really offer an explanation.... Read more
14th Feb 2020 (5 years ago)
C Rees
Polite fast friendly service, with good size portions... Read more
21st Aug 2019 (5 years ago)
S Finn
Lovely relaxed setting in Rathfarnham Castle,thought the cakes were a little expensive especially as they have no competition... Read more
4th Aug 2019 (5 years ago)
A Gush
Excellent management of our sale and purchase. They are professional , supportive and focussed on client best outcomes. Big shout out to Talia and a big thank you to Kate and Jayne. Absolutely recommend!... Read more
Seller
9th Jul 2019 (5 years ago)
M Bowen
We moved from another agent in bridgend who we had had trouble with to watts and Morgan. They were so efficient friendly and sold our house within good time. It is as a result of their amazing service that I am now in my dream home. If we were to sell our house we would be selling through watts and Morgan again.... Read more
Seller
29th Jun 2019 (5 years ago)
M Corkery
Unfortunately the management of Watts & Morgan attitude to my inquiry about selling property was a real put off, they acted if they were the customer, fortunately there are other excellent agents in the Vale who enjoy customer service.... Read more
Seller
12th Nov 2018 (6 years ago)
H rezaei
Very happy.thanks to dyfed in commercial service.and Thanks to whatts and Morgan for best costumer service... Read more
2nd Sep 2018 (6 years ago)
M Lay
Very happy with service received.... Read more
1st Sep 2017 (7 years ago)