Browns are a shockingly ran estate agent - I'm currently London based and relocating back to teesside. I found a property, however calling the middlesbrough/stockton this had to be my worst experience yet dealing with an estate agent, in the past I've bought a house through this same office! London work colleagues who over heard the conversation were embarrassed by the attitude from the staff more so from an old member of staff named sharon. You'd have thought the level of service would be better compared to south.
Needing a property for my family and thinking I found the right property I asked would it be possible to take the property without viewing.. Oohh a big no no apparently many red flags from Sharon (a right drama queen). Listening very little of my situation or ignoring me completely likely the latter I felt to get this property I now needed to drive almost 8 hour round trip with a toddler. I made them aware of this and arranged the nearest slot. It was then of no suprise 1 hour before property viewing and having completeled the journey another lady from browns called to cancel(not Sharon). This low level of service is not good enough. They've wasted a whole day of my time as a contactor, the cost of a days pay, and the cost of travel. Who's going to reimburse me?
Since, I've spoken with other agents who have been more than assisting and helpful.. And stating you are able to take properties from remote locations providing there is a virtual tour which most now do.. Just not browns.
Maybe it's old lady syndrome.. And someone parked in her spot at the office, but still there is no excuse giving customers the fun around.
30th Apr 2022 (8 weeks ago)