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  1. Home
  2. Pattinson Estate Agents - Norton
Pattinson Estate Agents - Norton Logo

Pattinson Estate Agents - Norton

Opens tomorrow at 9:00am
4a High Street, Stockton-On-Tees, TS20 1DN
Pattinson Estate Agents Norton are an estate agent in Stockton-on-tees. They mainly list properties in TS20, TS18 and TS21. Over the last 6 months, they've listed 65 properties, with 20 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 9:00am - 5:00pm
  • Tuesday 9:00am - 5:00pm
  • Wednesday 9:00am - 5:00pm
  • Thursday 9:00am - 5:00pm
  • Friday 9:00am - 5:00pm
  • Saturday 9:00am - 2:00pm
  • Sunday Closed
View all details

Pattinson Estate Agents - Norton Reviews (71)

Have you used this agent?
  1. 76% 5/5 Stars
    76%
  2. 3% 4/5 Stars
    3%
  3. 3% 3/5 Stars
    3%
  4. 0% 2/5 Stars
    0%
  5. 18% 1/5 Stars
    18%
All (71)
Seller (22)
Buyer (8)
Landlord (8)
Tenant (9)
General (24)

J Horner

5/5 Stars
Our house just completed today and we’re over the moon! Charlotte, Tony and Sasha were amazing from start to finish and when things got complicated were always the best people to help us make our dream home a reality!... Read more
Seller
7th Feb 2025 (4 days ago)

T Gratton

5/5 Stars
From start to finish the service we received fro Pattinsons(Norton) was excellent. Every stage of the sale and purchase was explained and all the costs were very competitive, they even recommended a solicitor for us to use who had a special offer on conveyancing. The staff at Pattinsons were always very polite, friendly and professional and to be honest, we didn't really expect anything less. A massive thank you to all the staff at the Norton office, a special mention to Tony, we couldn't have done it without you!... Read more
Seller
22nd Nov 2024 (12 weeks ago)

D Stothard

5/5 Stars
We bought a house six years ago from Browns in Norton, now Pattinsons and decided to use them to sell it as they had the local knowledge and we had often seen for sale boards by them in the area. The sale went through very smoothly and they gave us sound advice and guidance when we had a few offers for the house. This gave us the opportunity to make a good decision which proved to be the right one at completion. I would recommend them.... Read more
Seller
22nd Nov 2024 (12 weeks ago)

P english

3/5 Stars
Our house sold very quickly browns est agent as it was then now pattinsons very supportive & helpful... Read more
Seller
22nd Nov 2024 (12 weeks ago)

P Hopkin

5/5 Stars
Very helpful team. Has been a pleasure.... Read more
20th Nov 2024 (12 weeks ago)

I Cres

5/5 Stars
One of the reasons we chose Pattinson Estate Agents (then Browns) in Norton to sell our house was that we’d bought it through them in August 2015! As we now chose them to manage its sale for us, it shows how happy we were with their service and confident in their success rate. Right from the start it was clear that the company we’d bought the house from had grown in the 8-plus years we’d owned the house. For example, the Pattinson take over, innovative technology and the growth of online property portals. This time around, Tony Aspinall was our first point of contact when he did a realistic valuation that set the tone for the rest of our dealings with Pattinson. We found him both knowledgeable (in terms of the area, demand, and prices), approachable, and very affable - a real pleasure to chat to. Another star of the show was Charlotte Kitching, who was always available when we needed any help or advice as the sale moved forward. (Our solicitor made a point of singling out Charlotte for her assistance during the closing stages of the sale. A time when everything can so easily go wrong or get delayed.) As we neared completion day, we came across a small fly in the ointment… Because of the change-over from Browns to Pattinson, the Norton branch was due to close for a week-long refurb. This was starting on the day of our move! So, what to do about the keys for the new owners? Not to worry; Charlotte and Tony put their heads together and solved this hiccup by getting Tony to collect a spare set of keys from our house on the morning of the move. He then met up with the new owners to hand the keys over once given the OK by our solicitor. An elegant, well thought out, solution that completed our sale. As to cost, this was on a fixed fee basis. We like this way of working as we new exactly what we were going to pay, so could budget for it. The fee included writing / designing the sale brochure and measuring the house to draw up a floor plan. A ‘for sale’ board and listing on the Pattinson website and the Rightmove / Zoopla property portals were also part of the deal. One point to note here is when buying our new house, we were surprised at the number of properties that didn’t have a floor plan. This was essential for us as we were travelling to Blackpool (122 miles each way) to view properties. And a floor plan would have indicated if the property met our needs before arranging a viewing. We queried this omission with a couple of estate agents in the Blackpool area. And learnt the lack of a floor plan was because the vendor wasn’t willing to pay to have one drawn up! Cheapest is not always the best… So, overall, the price we paid was reasonable and the service we received from the good folk at Pattinson’s Norton Branch was brilliant. And for these reasons, we have no hesitation in recommending them. And while we can’t speak for all branches in the Pattinson chain, if they share the same ethos as Norton, you should be in safe hands.... Read more
Seller
16th Sep 2024 (21 weeks ago)

C Taylor

5/5 Stars
I recently bought a home with Browns Estate Agency (Norton branch) and I'm thrilled with how smoothly everything went. They kept me in the loop at all times, making sure I felt supported and informed throughout. I can't thank Tony and Andrea enough for their dedication and expertise. If you're looking for a real estate agency who goes above and beyond, I highly recommend Browns - they made buying my dream home a breeze!... Read more
Buyer
1st Feb 2024 (1 year ago)

I Mcglone

5/5 Stars
Excellent customer care .very professional. Would recommend to family and friends .thankyou for all ur hard work .... Read more
12th Dec 2023 (1 year ago)

? ?????????

5/5 Stars
I would like to express a massive thank you for great professinalism and competence to Sophie and Pauline, who have worked hard and pretty intense in order to fix huge heating and roof issues in my rented accommodation. All works have been done quickly, properly and qualitatively in spite of bad weather conditions . They are completely competent and helpful agents who I can highly recommend to everyone!... Read more
Tenant
24th Oct 2023 (1 year ago)

J Reed

5/5 Stars
We have recently had our mortgage renewed with Vickie and Debra, they have both been extremely helpful and have always been very quick in responding to queries of the process. We would highly recommend using the services they provide! Thank you very much for all your help!... Read more
11th Sep 2023 (1 year ago)

K Smith

5/5 Stars
Andrea was extremely helpful especially resolving matters whilst I was abroad and unable to deal with specific matter regarding the sale. Very professional. Thank you... Read more
Seller
7th Sep 2023 (1 year ago)

L Parkin

5/5 Stars
We have used Browns as our letting agents for several years. Our main point of contact has been Pauline. We have always found her and her colleagues to be very professional, proactive and helpful. L&S... Read more
Landlord
31st Aug 2023 (1 year ago)

G Davies

5/5 Stars
I was looking for a bungalow for my sister, the gentleman was very nice how shows use around can't remember his name... Read more
26th Aug 2023 (1 year ago)

A Hand

5/5 Stars
Sophie is great. Always quick to respond on Whatsapp or emails. Fab at liaising with the landlord on our behalf and always gets our issues fixed quickly.... Read more
Tenant
11th Aug 2023 (1 year ago)

L Barwick

5/5 Stars
Had a meeting initially with Tony to sell my Mothers House, were that impressed that when we decided to buy my mothers house and sell our own we went straight back to Tony. Andrea dealt with us on the sale of our house and got us loads of viewers, would recommend Browns at Norton as we found them first class and were very thorough. Thank you Tony and Andrea... Read more
Seller
26th Jul 2023 (1 year ago)

Jack

1/5 Stars
The lady seemed rude and uninterested, and blatantly going against rules that agencies need to abide by, such as putting offers through to the vendor! And it seems that the business is focused more about the commission they make, rather than the people they serve, if this was the case, a better way to go about it would be to promote your business better, create a welcoming online presence, write better posts, take better photos, overall put more effort into the people you want to be serving. Times have changed, but rules should be adhered to, complete faith has been lost in this establishment.... Read more
30th Jun 2023 (1 year ago)

M Simpson

5/5 Stars
My partner and I have been looking for a large 5 bedroom house and thanks to Brows Estate Agency we managed to find one. They were very professional in the way they handled our application and we cannot praise them enough for all their efforts. Don't hesitate to use them, we are very glad we did. We give them 5/5 for their efforts. Thank you Browns.... Read more
14th Dec 2022 (2 years ago)

M Denton

5/5 Stars
I worked with Brown during the purchase of my first property 7 years ago and was impressed with the service then. This led me to use them again for the sale of the property. The service was clearly explained from start to finish. The property was advertised within a couple hours of the photos being taken and checked. Communication was regular and this made the sale extremely smooth. I would definitely recommend them for sales and purchases.... Read more
Seller
5th Sep 2022 (2 years ago)

C Walker

5/5 Stars
I had been looking for a property for ages when I changed my location needs and found a property I liked the look of. I phoned up and spoke to Andrea who made an appointment for me to view the property later that day. I absolutely loved it and wanted it. The next day I made an offer which was accepted within an hour. Andrea provided such courtesy and professionalism along with brilliant communication and as a result, I completed in just 7 weeks. A really brilliant service and I would definitely use Browns Estate Agency again.... Read more
Buyer
29th Jul 2022 (2 years ago)

G B

1/5 Stars
Atrocious Lettings agency. The lettings manager possessed zero professional skills... Zero communication skills and minus zero decency attributes. She absolutely ruined our experience of renting a property. Withheld our deposit for no good reason. Other staff were almost as rude. Do Not rent from them... Read more
Tenant
16th Jul 2022 (2 years ago)

M Kelly

5/5 Stars
Andrea and Tony at Brown's of Norton Estate Agents provided a great service from start to finish. We were looking at moving to the Norton area and they both worked very hard on finding our ideal property to match our requirements. Photos and knowledge of property were of a very good quality and we visited on a number of occasions which was no problem to them. Communication was very good and Andrea and Tony were always available to answer any questions. We would highly recommend their services.... Read more
1st Jul 2022 (2 years ago)

K thompson

1/5 Stars
Wouldn't allow pets after us moving in, so just went and got one anyway ???? have never had a response to being able to make any changes inside the house, lived here since before covid began, never had a picture up, no response to any emails regarding repairs etc. We get random spot checks and boiler checks without any warning with no paperwork left behind & browns do not have communications with the landlord when we requested a direct Convo... Read more
29th Jun 2022 (2 years ago)

S Wassell

5/5 Stars
Great service from start to finish. Within a day of signing up to Brown's the house had been photographed and was online with photos - much faster than some other companies. Photos were of a good quality and showed the house well. Communication was great, Andrea and Tony were always on hand to answer any questions. Highly recommended.... Read more
26th Jun 2022 (2 years ago)

H Britton

5/5 Stars
I have been using Browns Lettings Agency on & off since 2006 and over this time I have found all the staff to be very professional & very efficient at their job. They have managed my property over several lettings & have made my life a lot easier by taking away the hassle of being a private landlord. Nothing is out of the question & without fail any issues brought to my attention or theirs by the tenants are dealt with effectively and at a reasonable contractor cost, (where necessary). Thank you for the great service that you have provided me over the years... Read more
21st Jun 2022 (2 years ago)

Di

5/5 Stars
Just accepted an offer after less than a week from the property going on the market. Andrea and Tony have been superb, keeping me fully informed and following all my instructions. It's lovely to work with such a lovely team... Read more
Seller
9th Jun 2022 (2 years ago)

D broadbent

1/5 Stars
Very poor for helping people who need it when your a full time carer your money ain't good enough with dss the amount of trouble iv had with these its becoming a joke also they love greedy landlords... Read more
Tenant
27th May 2022 (2 years ago)

R Stoves

1/5 Stars
Browns are a shockingly ran estate agent - I'm currently London based and relocating back to teesside. I found a property, however calling the middlesbrough/stockton this had to be my worst experience yet dealing with an estate agent, in the past I've bought a house through this same office! London work colleagues who over heard the conversation were embarrassed by the attitude from the staff more so from an old member of staff named sharon. You'd have thought the level of service would be better compared to south. Needing a property for my family and thinking I found the right property I asked would it be possible to take the property without viewing.. Oohh a big no no apparently many red flags from Sharon (a right drama queen). Listening very little of my situation or ignoring me completely likely the latter I felt to get this property I now needed to drive almost 8 hour round trip with a toddler. I made them aware of this and arranged the nearest slot. It was then of no suprise 1 hour before property viewing and having completeled the journey another lady from browns called to cancel(not Sharon). This low level of service is not good enough. They've wasted a whole day of my time as a contactor, the cost of a days pay, and the cost of travel. Who's going to reimburse me? Since, I've spoken with other agents who have been more than assisting and helpful.. And stating you are able to take properties from remote locations providing there is a virtual tour which most now do.. Just not browns. Maybe it's old lady syndrome.. And someone parked in her spot at the office, but still there is no excuse giving customers the fun around.... Read more
30th Apr 2022 (2 years ago)

M Jordan

1/5 Stars
Atrocious service. 4 times we've tried to view houses with them, 4 times they've been no help whatsoever. We rearrange work etc to view a house and only when we ring them after waiting past the viewing time do we get told it's cancelled. So glad I'm not selling through them.... Read more
26th Apr 2022 (2 years ago)

B P

5/5 Stars
Unbelievable service - valuation Wednesday, on the market by Thursday offers made by Friday - 3 DAYS!! Tony and Andrea have been helpful, efficient and supportive and made a potentially stressful experience very straightforward! I feel confident that they will continue to help the house sale reach a satisfactory conclusion as timely as is possible. Definitely recommend .... Read more
Seller
10th Apr 2022 (2 years ago)

C Newson

5/5 Stars
Absolutely fine the BEST... Read more
7th Apr 2022 (2 years ago)

G C

3/5 Stars
Slow to answer phone as you often get answer phone at Norton office.... Read more
7th Mar 2022 (2 years ago)

P Ashley

5/5 Stars
Professional approach to the marketing and final sale of our property. Both very nice people to deal with.... Read more
Seller
17th Feb 2022 (2 years ago)

S Mills

5/5 Stars
I would like to thank Brown's estate agents in Norton, Stockton on Tees for all the help they have gave me. I was purchasing a property through them and ran in many difficulties with getting responses from solicitors on both sides, and they were incredibly supportive and helpful in resolving issues and ensuring correspondence flowed.... Read more
Buyer
17th Feb 2022 (2 years ago)

P Heaney

5/5 Stars
Fantastically helpful, communicative and friendly... Read more
26th Jan 2022 (3 years ago)

Y Anderson

5/5 Stars
We purchased a property in Norton through Browns. We were impressed by the professionalism, thoroughness, responsiveness and overall communication and quality of service. Throughout the process we've been in contact with only one agent Andrea McCarthy, which was great, ensuring continuity and personalised approach. She also gave us great advice regarding local businesses and support through redecorating the property. She went far and beyond what we've ever expected from a property agent consultant. Very honest, helpful and lovely Lady. I & S Andersons... Read more
Buyer
19th Jan 2022 (3 years ago)

C Bishop

1/5 Stars
Tried to purchase a property advertised by browns. Not kept up to date about offer put forward for the property or changes made to the advertised property. Not very responsive and poor customer service. Poor experience all round.... Read more
Buyer
19th Nov 2021 (3 years ago)

P gulla

1/5 Stars
I have tried to call the agent regarding one property. The staff is quite rude towards their customers. They told me that they don't let property via virtual setting or a friend seeing the property, which was not feasible for me as I live in India currently. To their regards, I agreed and told them the friend visiting the property would also be living. But, they disregarded me saying then ask her to call us. On of my friend called them ok her behalf as she was busy with some work to arrange a viewing to which she can go, to which they also declined rudely. And then after all of this, she called so that we can get a viewing they declined over hours saying we don't have a viewing of that property.... Read more
Landlord
30th Sep 2021 (3 years ago)

K Kerridge

1/5 Stars
Quick response to value property and take marketing photographs. Good description of property,photos adequate. Very disappointed by the staff. Didn't recognize name of seller or a prospective purchaser after second viewing. Important information was sent to wrong address . I phoned branch about these issues and was told minor mistakes happen ! The staff were not proactive about contacting me during process of selling.... Read more
Seller
2nd Aug 2021 (3 years ago)

L Marsden

4/5 Stars
Great experience... Read more
24th Jun 2021 (3 years ago)

I Hickmans

5/5 Stars
Have done a fantastic job for us. Valued the house perfectly and found us a buyer in less than a week. Great recipe when the people you deal with are pleasant and professional as well. Would recommend them any time... Read more
Seller
20th Jun 2021 (3 years ago)

J Purkis

1/5 Stars
From the point of view of a seller using Browns. Everything done by Browns was reactive, when challenged for updates the response was blatant lies or assumptions. The interests of the buyer outweighed that of the seller. Didnt meet any deadlines or follow up on any conditions of sale...my house sale happened 2 months AFTER the agreed date on the condition of sale. I would NEVER use Browns again or recommend them. The only time they do anything proactive is when they want paying!... Read more
Seller
24th Mar 2021 (3 years ago)

J Clark

5/5 Stars
Outstanding service Always ready to help Great company... Read more
16th Jan 2021 (4 years ago)

S Shields

5/5 Stars
Tony is very helpful and pleasant, he is a great agent.... Read more
26th Nov 2020 (4 years ago)

T MCDONALD

1/5 Stars
Asked them for home survey but never heard anything back from them... Read more
14th Sep 2020 (4 years ago)

R Turgyan

5/5 Stars
Great to deal with... Read more
16th Jul 2020 (4 years ago)

S Lumb

5/5 Stars
Incredibly professional, efficient and experienced team. Prompt, positive communication from the very start, realistic valuation, a whole raft of offers within days of placing on the market. Help in choosing the best offer - which was not the highest but the one that was most likely to close the deal in shortest time - and well above the asking price too. Sold within a week. Great solid company. I'd never go anywhere else and a pleasure to deal with.... Read more
Seller
21st Oct 2019 (5 years ago)

C Gunn

4/5 Stars
Great hotel, luxurious wedding shower, however the price of drinks is ludicrous. £16 for a medium glass of average wine! £10 for 3 lemonades.... Read more
17th Oct 2019 (5 years ago)

M Robson

5/5 Stars
Very friendly and very knowledgeable local estate agents. Highly recommended!... Read more
12th Oct 2019 (5 years ago)

D Neary

5/5 Stars
Browns customer service, professionalism, care and support was outstanding on the sale of our home this year. Everyone from the office was very friendly, helpful and stayed in touch by phone or email regularly. Definitely recommend using this estate agents, thanks so much all of you.... Read more
Seller
29th Jun 2019 (5 years ago)

A Group

5/5 Stars
Recently purchased a property via Brown's. They were very helpful and called often with updates throughout the conveyancing process. All the staff are very friendly and helpful. Would definitely recommend their service.... Read more
Buyer
15th May 2019 (5 years ago)

Barry

1/5 Stars
In my opinion Browns Property Management claim to be governed by the highest standards in the property industry and abide by the strictest codes of practice cannot be further from the truth. Their focus in my dealings with them have shown them to fill their properties and claim their fees with a total disregard for any damage to previous Landlords or the client (Landlord) they claim to fairly represent. In twenty years of dealing with Property letting agents as an Accredited Landlord they are by far the worst agents i have dealt with and would strongly recommend that Landlords do not use them as their agent. When i mentioned to Browns that i would be posting a critical review of my experience with them Mr Simon Brown in a telephone conversation told me that he had contacted their Solicitors and accused me of 'Blackmailing ' him. I can confirm that i have received no payment for posting this review and Mr Brown should carefully consider what exactly blackmail is and if it is appropriate in his professional capacity to make such accusations in an attempt to prevent my disclosing my experience on a public review site. He should also recognise the purpose of people posting independent reviews and i suspect his indignation and intimidation suggest he is uncomfortable at the comments i have made regarding his code of practice. He has my personal assurance that his intimidation and threats will not prevent me in what i consider my public right to express my experience as i view it for others to consider.I have also registered his intimidation with the local police. My suggestion to Browns Property management is to carry out more thorough referencing of applicants and to listen to comments from previous Landlords. It is the current Landlord that will bear the financial consequences of not applying due diligence during this process. My advice to anyone looking for a Property agent is not to use Browns Property Management of Stockton.... Read more
Landlord
21st Jan 2019 (6 years ago)

Anonymous Homeseller

5/5 Stars
Effective, efficient and friendly. Very quickly after the initial discussions for Browns to sell my property they had viewings and offers. Thus the house was sold quickly and at a fair price. All contacts with Charles and his colleagues was friendly with great support as I was not always at the house so they stepped in to help when needed.... Read more
Seller
21st Jan 2019 (6 years ago)

M R

5/5 Stars
I just want to say a big thank you to you and all your staff for helping me sell my house. I am very grateful to you, that the photos you took, made my house look very sellable. A job well done, thank you. Regards IR... Read more
Seller
3rd Jan 2019 (6 years ago)

B Campbell

5/5 Stars
Without doubt my experience with Browns lettings have been completely pleasant and stress free from the moment of contact with them which was approximately 5 years ago. The staff at the office at Innovation Court, Stockton have always been very helpful, kind and professional. Alison, Julie and Pauline together with everyone else at Innovation Court, Stockton, who have went the extra mile to accommodate any requests or needs that have arisen. I would not hesitate in recommending Browns Lettings as the leader in this field and who have always consistently maintained a very high standard of service......... Thankyou and well done! 5*... Read more
Landlord
12th Nov 2018 (6 years ago)

J Savage

5/5 Stars
I have been within Browns now for a few years. They have been very helpful and professional during this time. Letting from them has been problem free, they provide a brilliant service and the staff are both efficient and extremely approachable.... Read more
Tenant
6th Nov 2018 (6 years ago)

M RTL

5/5 Stars
Everyone at Browns was extremely professional, knowledgeable, helpful and kind. They went beyond expectation to ensure that my house sale was completed quickly and smoothly. Excellent service, value for money and a pleasant experience. Would definitely use them again.... Read more
Seller
31st Oct 2018 (6 years ago)

L Jones

5/5 Stars
Wow Browns are amazing. I am a landlord with a number of properties which I have always managed myself. Due to a change in personal circumstances I no longer have the time to do it all myself. A fellow landlord recommended Browns to me. They have taken all of the stress away and now manage 5 of my properties. Thanks Browns you are amazing and keep up the good work.... Read more
Landlord
13th Sep 2018 (6 years ago)

A Haigh

5/5 Stars
Browns made it so easy when looking to find a flat closer to Family! The process was easy and I’ve had no bother getting settled in! Thanks for making it all so easy!... Read more
Tenant
13th Sep 2018 (6 years ago)

A Jones

5/5 Stars
Absolutely fantastic experience with Browns! Helped me find the perfect flat to rent, took me step by step through the process, kept it clear, simple and concise and answered all my questions with a polite, positive and professional attitude. Making what I was expecting to be a stressful experience an absolute breeze!... Read more
Tenant
13th Sep 2018 (6 years ago)

E Haytack

5/5 Stars
Friendly staff nothing was too much trouble for them, they even helped me when it came to house valuation for buying my shared ownership home. Would recommend the team to friends and family x... Read more
13th Sep 2018 (6 years ago)

N Haigh

5/5 Stars
Brilliant Customer Service. Helped my daughter get her first rental property talked through all the steps clearly from start to finish ensuring she was fully informed throughout the process. Highly recommended.... Read more
Tenant
13th Sep 2018 (6 years ago)

G Johnson

5/5 Stars
I’ve used both Browns Lettings and Estate Agencies for over 10 years now. Over that time, they have always proved to be nothing other than highly professional, proactive and efficient, offering great advice when needed and responding quickly to requests. They are a pleasure to deal with and offer a highly personal service - second to none. There’s good customer service, exceptional customer service, and then there’s Browns customer service!... Read more
Landlord
12th Sep 2018 (6 years ago)

L Meale

5/5 Stars
I have used Browns several times to both buy and sell properties. I find their service excellent and the staff are professional ,friendly and helpful. I would always recommend their services.... Read more
Seller
29th Mar 2018 (6 years ago)

E reed

5/5 Stars
Brilliant customer service. Bit of a nightmare with solicitors but Browns team always very helpful and willing to talk and answer questions as we are first time buyers, so all new to us, even with my many phone calls daily for updates! Thank youse!!... Read more
Buyer
22nd Mar 2018 (6 years ago)

A Dean

5/5 Stars
I bought a house through Browns, and now they are managing the rental for me. The team are helpful, professional and prompt. Great service.... Read more
Landlord
18th Mar 2018 (6 years ago)

K barnes

5/5 Stars
Currently selling my home with Browns. Charles , Jo and Gwenn always there at the end of the phone to answer my queries. Would recommend them if you're thinking of selling.... Read more
Seller
15th Mar 2018 (6 years ago)

P METCALFE

5/5 Stars
Browns estate agents Norton office. Thank you for your help and support with a very hard time for me and my family Excellent service from all the staff especially Charles Gwen and jo and everyone else You made me feel at relaxed in what was a very difficult time for me. Thank you so much. Pamela Metcalfe.... Read more
14th Mar 2018 (6 years ago)

K Bramwell

5/5 Stars
Browns have rented my property a few times and are currently selling one for me; service is always first class.... Read more
Seller
12th Mar 2018 (6 years ago)

T Pearson

5/5 Stars
Recently bought a house with Brown's. They were very helpful and phoned often with updates on how out application was going. All the staff are very friendly and helpful. Would recommend buying a house with them!... Read more
Buyer
10th Mar 2018 (6 years ago)

C (Creglet91)

1/5 Stars
The worst service I have ever received. Treat like scum. my partner was looking for a house to rent I was helping out and she found a house that was advertised by browns and organised a viewing just before the viewing we talked and decided I would move in with her as it would be stupid us both running separate house holds. Also with me earning a good salary that would also help so I decided not to look for myself and let browns know I will be moving in with her and it would be a joint application. It’s all started really well we met the inspection lady who was covering to show us round the house on the Thursday. She was lovely very chatty. We decided that we wanted to go for the house as long as the landlord would let us decorate or do something about it. We got a call Thursday afternoon to say the landlord would be happy to put £100 towards decorating the house. Great! So I went down the Friday and paid my deposit. I was say waiting in the room when I over heard 2 people speaking about our application. And how they had questions. So I went into the room to fill the application and pay out application fee. Nothing got mentioned so I prompted if there was any problems with our application with me deciding to move in. I got a no no it’s all okay. So openly I explained a very personal situation on why I had decided to move in. and I got a okay I will let Julie know. Julie I had spoken to previously who was very blunt and had very poor customer service. We waited over the weekend getting all excited how we would decorate what to buy. Colour schemes. To then get a call Monday to see that the landlord had changed his mind and didn’t want us in because he didn’t want us to decorate etc... with me hearing what I did I had a suspicion this wasn’t the case so I called back after my partner rang me upset at work I asked a lot of questions. And without admitting it they mentioned it was down to suspicion of me not actually living at the address with me not originally going for the house with my partner. That call was also a very bad service. Poor customer service skills. How they can take my deposit and getting us excited knowing full well they weren’t going to accept us. I will never use them again. We have luckily found a better house elsewhere and moved in with great service. I recommend you look at a house with Robinson’s estate agents.... Read more
Tenant
22nd Feb 2018 (6 years ago)

A Newbould

5/5 Stars
Fantastic service! Julie, Pauline and the rest of the team helped us so much with our rental property and tenant searches. We couldn't of asked for better advice & support throughout and for that we are very grateful. Highly recommended!... Read more
Landlord
16th Oct 2017 (7 years ago)
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...
8
Next

Performance stats

% of asking price
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Average sale time
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Fee
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Listings by number of bedrooms

Listings by postcode

Number of listings

Listing market share

Activity

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New

Price change

Removed/Sold

More agents nearby

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Sold properties

Data produced by Land Registry © Crown copyright 2022.

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