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- Thornley Groves
Thornley Groves Estate Agents
4.3
719 reviews
- Branches 14
- Properties for sale 525
- Average time to sale 14 weeks
About Thornley Groves
Thornley Groves have 14 branches and they mainly list properties in WA15, M1, CH1, WA14, M20, M14 and M2. Over the last six months, they've listed 525 properties, with an average time to sale of 14 weeks.
Thornley Groves fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Thornley Groves operate, the average fee is 1.19%.
Get a quote for selling your property.Top performing Thornley Groves branches
Latest reviews for Thornley Groves
J benjamin
5
Staff support was amazing.. Karen was very helpful.
10th Apr 2024 (20 days ago)
M Howarth
5
This review is specifically for Christabel Hill, Property Relationship Manager at this branch.
I deal with Christabel regularly as a tenant in long residence at one of the Thornley Properties. Dealing with admin relating to tenancy, which at the end of the day is a “home” is never an easy thing to do, it’s incredibly anxiety inducing and also daunting. Effectively Christabel is the go between of communication between myself and the landlord. I’m in a very personal situation of ill health at the moment, and Christabel has been nothing short of a diamond asset. In 20 years of dealing with letting agents, some are intrusive, rude and treat you as a commodity . Christabel is the first and leading lady who has been kind, personal and approachable, and I feel comfortable communicating with her all my personal circumstance and business. She’s efficient and quick moving. I would like this to wholeheartedly be recognised by management especially with my case individually. I’m willing for somebody to contact me should they require further endorsement of Christabel’s positive impact on my tenancy. I wish her all the best ongoing.
4th Apr 2024 (26 days ago)
J Tyson
5
Thank you so much Clare Carpenter for the great service I received from you and your team. We had a few hick ups on the way, Clare dealt with them professionally, she has excellent people skills which gave me great confidence. The sale of my flat has now completed so thank you once again Clare and your team.
Jackie
3rd Apr 2024 (27 days ago)
L Prasad
5
Karen was kind to show me around the property and was patient enough to answer all my questions. It was a nice experience to view the property in her presence !
2nd Apr 2024 (28 days ago)
T Omole
5
Good service and very professional. I am a proud Thornley groves customer
1st Apr 2024 (29 days ago)
D Houghton
5
Lucy and Kevin were fantastic. really helped us move with ease
24th Mar 2024 (5 weeks ago)
All 14 Thornley Groves branches
Thornley Groves - Salford City Point
150 Chapel Street, Salford, M3 6AF
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
R P
1
**AVOID AT ALL COSTS**
- Wholly incompetent team - none of which who can carry out their jobs properly. They can't even calculate extra rent correctly and will charge you for their mistakes.
- Don't even bother having hopes that anything will get fixed. They employ unreliable cowboys who don't turn up to do the job, and when they finally do turn up (after extensive chasing!) they don't carry out work properly.
- LANDLORDS - avoid - they will charge you for work that is never carried out. They lose keys on check in and don't even check if fobs/keys are in order before handing out to new tenants. They will unnecessarily charge you for repairs which aren't necessary and employ people who are unreliable, and quite clearly, do not know how to do the jobs they are instructed to do. Wasted overpriced labour that they will charge YOU for. Note that other letting agents have much cheaper call out charges.
- TENANTS- don't even bother cleaning the flat on check out. No matter how immaculately you leave the flat, they will always carry out a clean regardless. They charge you for damage that present on move in and they deliberately omit this on the check in inventory. Naturally, you will oversee these things as they do not seem obvious and don't pose any significant problems at the time. You will be astonished by the difference between the low resolution of move in photos vs the high resolution of check out photos. This is where they get you - SO BEWARE. They will charge you for removal of items which were present on check in but their staff failed to notice! They also don't know the difference between wear and tear and cleanliness - a bit worrying no?!
- Staff are cluless, unhelpful and some are even rude - especially the managers who are defensive about the poor quality team they employ. I think there's a reason why they have a 2 star rating on google!? And also, good luck with even trying to get through to anyone on the phone once you're renting and have problems! You have no chance. Don't even bother leaving voicemails because no one will ever call you back.
SUMMARY: THERE ARE MUCH BETTER LETTING AGENTS OUT THERE.
Having dealt with them from both sides, I can honestly say this is the WORST COMPANY to use and I would AVOID at all costs. Problems aren't even a one off - exactly same experience every time they are contacted. I'm sure many others would agree judging by the comments on this thread. Definitely not worth the time
or stress. You're better off using other letting agents with experienced staff who can actually do their job properly. There's lots of these in Manchester so look around.
12th Aug 2017 (6 years ago)
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Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
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