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- Thornley Groves - Prestwich
Thornley Groves - Prestwich
Opens tomorrow at 8:30am
493 Bury New Road, Prestwich, Manchester, M25 1AD
When you choose to sell your home with Thornley Groves you will find a personal connection with our experienced and helpful sales team who are on hand 6 days a week.
Our dedicated sales team within our Prestwich office have a wealth of knowledge in order to give you the best options available to you and guide you through what can be a daunting process of selling your home.
We look forward to working with you to sell your property and assist with your next move.
Opening hours
- Monday 8:30am - 5:30pm
- Tuesday 8:30am - 5:30pm
- Wednesday 8:30am - 5:30pm
- Thursday 8:30am - 5:30pm
- Friday 8:30am - 5:00pm
- Saturday 9:30am - 4:00pm
- Sunday Closed
View all details
Accreditations
Thornley Groves - Prestwich Reviews (271)
Have you used this agent?
90%
4%
0%
0%
6%
K Hancock
The team at the Prestwich branch of Thornley Groves were amazing. Really helpful and responsive. Thanks so much especially to Amanda and Karen
5th Nov 2024 (30 days ago)
S Taylor
Karen the women I met today was lovely, very supportive with a lot of information of the property, thanks so much Karen!
28th Oct 2024 (5 weeks ago)
patricksplace53
They were my property agents for 18 years. Always found them very helpful
25th Oct 2024 (6 weeks ago)
N azar
I recently let one of my properties through the Prestwich branch, and I couldn’t be more pleased with the service I received. The team of girls at the office were incredibly professional, efficient, and always ready to help. From start to finish, they kept me informed throughout the process, making it all run smoothly. Their attention to detail and commitment to finding the right tenant was truly impressive.
I’d highly recommend the Prestwich branch to anyone looking for a reliable and friendly letting agent. Thank you for your hard work—it’s been a pleasure dealing with you all!
23rd Oct 2024 (6 weeks ago)
T Watson
We absolutely loved how Karen Filson conducted our viewing. Searching for rental property can be stressful but Karen helped ease the anxiety. Her calm and friendly manner is well-suited to property management.
Also, thanks Amanda Sherman and Amber Gelling for their help as well. A very nice team there at Thornley Groves!
10th Oct 2024 (8 weeks ago)
Y Rahman
I loved their service of Prestwich office. They were so dedication to their work, specially Karen, who was very helpful and informative.
29th Sep 2024 (10 weeks ago)
R Brennan
I have recently sold my house with Tom at Thornley Groves and had a really positive experience throughout. The communication was perfect and Tom made sure to keep us up to date at each step of our journey. We would like to thank Tom and the team and would without a doubt recommend Thornley Groves to anyone looking to sell their property.
17th Sep 2024 (11 weeks ago)
M khurshid
Tom ????????
- M Khan
10th Sep 2024 (12 weeks ago)
S Blackburn
As a landlord Thornley Groves cost me stress, money, and good tenants. For my tenants they caused unnecessary stress by literally not responding to their issues and causing them to live in unsafe conditions due to their negligence. The summary is - avoid Thornley Groves at all costs; their glossy sales pitch hides shockingly poor service levels once on contract, and a disregard for the issues their ineffectiveness causes to people's lives.
More details below if you need further evidence…
I decided to let my house out when leaving Manchester, and chose Thornley groves because their sales person was able to answer all my queries, and put my mind at ease with the service they offered. The issues started within the first few weeks of the property being let. The tenants asked for 3 skylights in the kitchen to be cleaned. Thornley Groves quoted me £1,750 to clean them (CLEAN….not replace). After several conversations where they insisted this was the market rate, I was forced to find and book my own window cleaner for £100 for the whole house.
The problems then followed when a storm hit Manchester, affecting the roof. The tenants (who had a newborn baby) reported a leak and Thornley Groves asked how I wanted it dealt. I said repair as soon as possible and gave permission to spend what was required. 2 MONTHS later they called back and asked me to approve the repair, for which I thought they had already dealt with. Unnecessary damage caused, and stress for the tenant, who had called them repeatedly about the issue and Thornley Groves had resorted to putting the phone down on them.
A few months later and the tenant reported a pinhole pipe leak. Thornley Groves sent round 2 contractors to the same job and I was double charged. When I challenged why I'd paid for the same job twice they had no solution other than to chase the contractor that didn't do the work for a refund. That refund took nearly a year to be paid back to me, long after I'd terminated my relationship with TG, and I only received 50%. I had to chase them constantly to get anywhere.
There was then a mould issue in one of the bedrooms. The tenants had a young family and were using the 2nd bedroom far more than I used to. A mould issue grew and they reported it. TG didn't do anything about it. The tenants repeatedly called the TG and they simply put the phone down on them, and closed their online requests without resolution. I found out about the issue because after months of their children sleeping in the same bedroom as them (to avoid the bedroom with mould) they talked to the neighbour, who contacted me. I was then able to communicate with the tenant directly, and get the issue sorted in a matter of days. The contractor I used had also worked with TG, and he said they always have to quote more when working with TG due to the uncertainty they bring to the job.
The real icing on the cake came when I took back control of the property. I went in myself to inspect it, and arranged for my own boiler service, using my neighbours friend who had looked after their boiler for 20 years. He reported that someone had broken an internal boiler clip, rendering the boiler unsafe. This was a 1 year old boiler, and the only person who had accessed the inside of it since installation was the boilerman from Thornley Groves. The poor tenants were living in an unsafe environment due to their negligence, and weren't even aware of it.
It disgusts me how the lettings team treated the tenants. They were a young family who were so worn down by the experience they vacated as soon as their contract ended. From a landlords perspective I spent more time chasing their incompetent actions or inactions than I would have if I had just managed it all myself.
AVOID AT ALL COSTS
1st Sep 2024 (14 weeks ago)
A Olaleye
Great customer service from Karen Filson took her time to take us round the available flat .
20th Aug 2024 (15 weeks ago)
A Watson
Karen was very polite and professional a credit to your company
20th Aug 2024 (15 weeks ago)
F mansir
I had a good experience with Thornley Groves, I enquired about a studio and I got a viewing a day after I got a call from Karen Filson. Went there a bit late but she considered my excuse. And it was successful.
20th Aug 2024 (15 weeks ago)
P Allen
This is my second time, that I have used Thornley Groves to 'find a tenant' for my rental property.
Again, I have been well impressed by their professionalism, their communication, and their expertise, in finding me a suitable tenant, all within a very acceptable time scale.
Karen, Amanda, great work!
Thank you
Phil
13th Aug 2024 (16 weeks ago)
J EKHATOR
Excellent service
9th Aug 2024 (17 weeks ago)
M Farrell
Excellent service.
From start to finish, extremely professional. Communication (which as I think most of us know is critical) was outstanding. Never had a problem requesting or receiving updates.
The whole experience was very smooth and surprisingly quick considering we had certain hurdles with probate etc.
All the best to the team. Slow clap ????
29th Jul 2024 (18 weeks ago)
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More Thornley Groves branches
- Thornley Groves - Salford City Point 3.65 mi away
- Thornley Groves - Monton 3.93 mi away
- Thornley Groves - Manchester Central 3.97 mi away
- Thornley Groves - Manchester Northern Quarter 4.02 mi away
- homes4u - Manchester City Centre 4.67 mi away
- Thornley Groves - Urmston 6.51 mi away
- Thornley Groves - Fallowfield 6.74 mi away
- Thornley Groves - Sale 7.61 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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