My husband and I used their services which, in hindsight, was a mistake as there are many estate agents around that would not only sell your house but also not be rude, accuse you of things, mix things up, etc.
If you need a decent estate agent, do not use them unless you like patronising, condescending and rude people.
We put our house on the market with Rook Matthews and had viewings immediately. We had accepted an offer within a couple of hours. Ben, Julie and Emma were extremely friendly. We'd pop into the office with any queries or concerns and they were on the phone straight away chasing things up for you. Communication was excellent. Highly recommended.
Dreadful service from start to finish. We didn't at any point feel that they were acting in our interest. A complete lack of professionalism. One example being that they showed someone around our house without our knowledge or permission.
The girls at Living Local in Winlaton go above and beyond the call of duty... Emma, Lorraine and Laura sold my house within 2 weeks and ensured that the house-selling process ran smoothly up until completion. They’re refreshingly pleasant to deal with, hardworking and efficient and I can’t recommend them highly enough. House buying and selling can be incredibly stressful but Emma and her team lighten the load.
Keep up the great work and thank you again :-)
I've changed my review from a 1* to a 4* after speaking to the staff at living local. They've addressed my concerns. The only problem is I'd like them to mother the new home owners and tenants (like I was) so they don't feel as stranded when things go wrong. As lots of little things add up to big problems when your trying to get a home up and running.