Absolutely awful. I’ve never had to write a complaint before but their ethics were always non-existent. I was conned out of money and they even admitted that themselves. Never rent from this company if you want your deposit back! They will try to take as much of your deposit as they can get away with.
Very unusual to have no complaints about a property letting experience but Mansons have bucked the trend. Extremely welcoming and friendly staff who were always only an e-mail away with any of our queries. We would have a reply within 30mins with information about how they were going to fix the issue. All the affiliated maintenance teams were also friendly and very helpful. We were very fortunate to have stumbled across Manson, as students who are often taken for a ride by manipulative landlords. I stress to any prospective students to consider student rents through Mansons
Big thanks to Debbie who was brilliant throughout
Worst tenancy ever despite an amazing flat!
We didn't mind paying more than £700 fees for a 6 months contract as we have been promised premium service. Unfortunately the service offered was almost non-existant, we had to wait 2 months for the oven to be repaired, we had 3 flooding incidents (hence no water available, terrible smell, no shower, no dishwasher, no wash machine...) handled in a shockingly poor maner with no consideration for the inconvenience this caused us. As a result of this we had to leave the property for ten days in total. We have been asking for a rent abatement and the only answer given for the past 5 weeks is that they can't reach the landlord... It is clear that once you signed the contract and paid the fees their job is done.
Also I totally agree with the review below from another user: "Not to be trusted. Would not be surprised if some of the positive reviews on this site are by members of their own staff. Strange that the positive reviews are on the same day or only a day apart?"
amazing service from the girls, so happy to help and when they asked for feedback i had to leave a public review on how much i appreciated their hard work!!! this branch has completely changed any past opinions i had on them
Not to be trusted. First time buyer advised me not to have work to be finished written into the contract due to costs and was told they would he finished before I moved in (in my naivety I trusted them). Work not completed, some but not all keys handed to me as some had been left with a builder so had to call an urgent locksmith out for safety and when I complained they essentially said I shouldn't have trusted them and had it written into the contract. Shocking service.