Absolutely awful. I’ve never had to write a complaint before but their ethics were always non-existent. I was conned out of money and they even admitted that themselves. Never rent from this company if you want your deposit back! They will try to take as much of your deposit as they can get away with.
Kirstey from Manson's was super helpful in preparing us for all steps of our tenancy. She helped us negotiate with the landlord, answered questions about our property, and helped us get moved in within 5 days!
The staff here are all down to earth yet professional. I would recommend Manson's to anyone looking for a property in Newcastle!
Worst tenancy ever despite an amazing flat!
We didn't mind paying more than £700 fees for a 6 months contract as we have been promised premium service. Unfortunately the service offered was almost non-existant, we had to wait 2 months for the oven to be repaired, we had 3 flooding incidents (hence no water available, terrible smell, no shower, no dishwasher, no wash machine...) handled in a shockingly poor maner with no consideration for the inconvenience this caused us. As a result of this we had to leave the property for ten days in total. We have been asking for a rent abatement and the only answer given for the past 5 weeks is that they can't reach the landlord... It is clear that once you signed the contract and paid the fees their job is done.
Also I totally agree with the review below from another user: "Not to be trusted. Would not be surprised if some of the positive reviews on this site are by members of their own staff. Strange that the positive reviews are on the same day or only a day apart?"